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Swissotel Metropole Geneva

#12 of 106 Hotels in Geneva
Certificate of Excellence
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34 Quai General Guisan | Rue du Rhone, Geneva 1204, Switzerland
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Swissotel Metropole Geneva
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435 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • All months
    (435)
  • Mar-May only
    (116)
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    (133)
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    (101)
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    (85)
All months
Nairobi, Kenya
1 review
5 of 5 stars Reviewed yesterday NEW

The hotel is impeccable in design, facilities, amenities, food and comfort. The staff are most helpful and welcoming. Definitely easy to recommend. However, you shall have to pay dearly to enjoy all :)

Review collected in partnership with Swissotel Hotels & Resorts

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Level Contributor
357 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This was a nice hotel with a good location, although I am still not a big fan of these psychedelic motifs. It was classy and comfortable and the city's architecture reminded me of Paris. It is set on Lake Geneva in this city rimmed by high peaks.

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Los Angeles area
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotel location excellent. Customer service at hotel excellent. Unsure of whether to rank as 3 or 4 but rating is contextual. It was so hot. AC at hotel just could not cope (at least on floor of our room). So it was a lovely room but so hot. Breakfast buffet was less than typical of equivalent hotels. Again, location was... More 

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Mumbai
1 review
4 of 5 stars Reviewed 1 week ago

modern well appointed rooms within a classic old hotel - rooms were great. Room service was good, views were great from the top floor, very convenient location, managed to have our daughter with us in the same room with ease.

Review collected in partnership with Swissotel Hotels & Resorts

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Englewood
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed two nights at this wonderful historic hotel. It is in the center of old town Geneva. Right on the lake. A wonderful way to start our trip to Switzerland. The rooms were totally updated. With great up to date technology. The Internet connection was superb. The hotel staff help d us book a van to our next destination... More 

Review collected in partnership with Swissotel Hotels & Resorts

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ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear guest We are really pleased to read that your visit to Switzerland started well in Geneva at Swissotel Metropole. We appreciate the fact that you have shared your recent experience at the hotel with the TripAdvisor community, mentioning the new rooms, the quality of the service as well as the breakfast buffet. In addition, you also mentioned our fabulous... More 

Dallas, Texas
Level Contributor
251 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is conveniently located and was in walking distance from everywhere we wanted to go. It was a welcoming change to get air conditioning as the temps were in the 90's. Our room was very modern and comfortable. I requested they put a mattress topper on our bed with additional pillows and it was done as requested with no... More 

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ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Patty B., Thank you for having taken the time to share your recent experience at Swissotel Metropole Geneva with the TripAdvisor community. It is with pleasure to learn that you have enjoyed your stay with us and that especially the housekeeping team was able to impress you with the daily cleaning and turndown service. The newly renovated rooms on... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We honeymooned in Europe, Geneva was a perfect destination to escape to after months of planning. We fell in love with this pristine city, beautiful in every way. Dining was exquisite, sightseeing very memorable, friendly staff, well appointed room, we will definitely be returning.

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ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Milissa H., We are honored to be part of such an important moment in your life, thank you for choosing Swissotel Metropole Geneva. I also appreciate the fact that you have taken your time to share your experience with the TripAdvisor community. The review was communicated to all colleagues and we look forward to your next visit, hopefully very... More 

Redmond
1 review
5 of 5 stars Reviewed 3 weeks ago

Beautiful on the outside. Modern and super cool room inside! Breakfast was fabulous. We only wished we had more time there! The view is sensational. The room was virtually silent compared to our previous hotel.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Christina S., Thank you for taking time and providing such valuable feedback on TripAdvisor. Your comments are important for the development of our service and for your future stay at Swissotel Metropole Geneva. I have noted that you mentioned a few likes such as our newly renovated rooms as well as a few preferences such as a silent room,... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I was with my boyfriend just for 1 day in the 'Signature Lakeside room'. The Hotel and room were amazing. The location is by the Lake and you can walk into the City Center and all the Shopping streets. The car service parked our car in front of the hotel. The room is modern, with an open restroom. Bath tube... More 

Was this review helpful? Yes 1
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Silvia P., All the colleagues at Swissotel Metropole Geneva thank you sincerely for your visit and for posting your experience on TripAdvisor. You explored two of our newer facilities which we are very proud of such as the Signature rooms and the 5 Lounge Bar Restaurant. Your satisfaction is very important for us. Please visit us soon again, we... More 

Melbourne, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just finishing a 2 day stay at the Swissotel Geneva after a long flight from Australia. We travelled nearly 21 hours to get here and finally arrived around 2:30pm after catching the Section 10 bus from Geneva airport - very tired..... We were welcomed at Reception & immediately shown to our room on the 3rd floor (325). We opened the... More 

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest Being recommended on TripAdvisor is our ultimate reward and we thank you for this magnificent review which I shared with all colleagues and the management. Your comments emphasize several important characteristics of the hotel such as location, new room category, breakfast and the service. Please visit us soon again, we look forward to accommodating you. Quality Manager More 

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