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Swissotel Metropole Geneva

#10 of 106 Hotels in Geneva
Certificate of Excellence
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34 Quai General Guisan | Rue du Rhone, Geneva 1204, Switzerland
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Best prices for: 1 room 1 guest
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Swissotel Metropole Geneva
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421 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
  • All months
    (421)
  • Mar-May only
    (116)
  • Jun-Aug only
    (119)
  • Sep-Nov only
    (101)
  • Dec-Feb only
    (85)
All months
1 review
5 of 5 stars Reviewed 4 days ago NEW

I was with my boyfriend just for 1 day in the 'Signature Lakeside room'. The Hotel and room were amazing. The location is by the Lake and you can walk into the City Center and all the Shopping streets. The car service parked our car in front of the hotel. The room is modern, with an open restroom. Bath tube... More 

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Melbourne, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just finishing a 2 day stay at the Swissotel Geneva after a long flight from Australia. We travelled nearly 21 hours to get here and finally arrived around 2:30pm after catching the Section 10 bus from Geneva airport - very tired..... We were welcomed at Reception & immediately shown to our room on the 3rd floor (325). We opened the... More 

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest Being recommended on TripAdvisor is our ultimate reward and we thank you for this magnificent review which I shared with all colleagues and the management. Your comments emphasize several important characteristics of the hotel such as location, new room category, breakfast and the service. Please visit us soon again, we look forward to accommodating you. Quality Manager More 

Paris, France
Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

I was there with my partner, excellent hotel lovely placed on the lake front, highly professional service, lot of amenities and at walking distance from the main attractions. The room is very nice and clean, no noises from local traffic.

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Mr. Bruno Cavazzuti All the colleagues and the management at Swissotel Metropole Geneva are thanking you for the recent appraisal on TripAdvisor. The new designed rooms combined with professional service are two important elements that convince our clients to choose Swissotel Metropole becoming their hotel of predilection when visiting Geneva. We are looking forward to your next visit at... More 

Zurich, Switzerland
Level Contributor
283 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 1 week ago

We came here with the company to have an Apéro riche on their rooftop terrace. The view from the terrace is amazing! We had little sandwiches, small soups, shrimps and risotto. Over all the food was good but not spectacular. The drinks could have been colder, in particular the beers they served.

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest The 5 Lounge Bar Restaurant team thank you for the visit and the authentic review. It helps us work on our opportunities and reinforce our strengths. Dear guest, you are contributing positively to the development of our service and the entire team is appreciative of your contribution. During your next visit your beer will be chiller and with... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed with my family last May in this hotel and it was an amazing experience. We had the signature room which is basically a very modern room the television was on the mirror. I had the room with steam bath and my parent's r was with bathtub with a Jacuzzi. I was very pleased with my stay because I... More 

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ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Hana E It is an enormous pleasure to read the review on your recent experience at Swissotel Metropole Geneva. I shared it with all the colleagues and the management and we all thank you for having shared it with the TripAdvisor community. We are glad you liked our new room category “Signature” and enjoyed our service offered by dedicated... More 

Limoges
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
1 of 5 stars Reviewed 1 week ago

We had two nights in Geneva with fantastic weather but unfortunately our trip was spoilt. Service very bad and not professional (barman has no idea how to do cocktails). They left our breakfast tray all day in the room. The bathroom doors do not shut and are directly next to the bed. Minibar is very poor and service all in... More 

Was this review helpful? Yes 2
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest All the colleagues and the management of Swissotel Metropole Geneva are heartbroken to read your review. Your comments show us that there are always opportunities to improve further our service. Thank you for sharing. We are really sorry that we were not able to satisfy you and we apologize for the inconvenience caused. I can assure you that... More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel. Great quality of everything. Rooms very well decorated and great amenities. Even a cold eye mask in the fridge and the concierge handed me a towel and a cold drink when I got back from my run. Very well thought out. Brilliant location too.

Was this review helpful? Yes 1
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest With great enthusiasm and fulfillment I read your review concerning your recent experience at Swissotel Metropole Geneva. Your encouraging comments have been shared with all colleagues and we all thank you for the confidence shown in the property. Dear guest please note that on our webpage you might have valuable information such as promotions and packages which could... More 

Sevenoaks
1 review
4 of 5 stars Reviewed 2 weeks ago

Location is perfect the room decor was modern and good and service from the front desk and concierge very good who helped me get two good restaurants near the hotel.Just a few minutes to the main shopping streets

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest, It is an enormous pleasure to have accommodated you at Swissotel Metropole Geneva and thank you for sharing your recent experience with the TripAdvisor community. The colleagues and the management appreciate your positive feedback which is gratifying and your satisfaction is reassuring our performance. We wish our relationship to improve with every of your stay at Swissotel Metropole... More 

Riyadh, Saudi Arabia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Every thing we're fine, the room is a bit small, great location specially for shopping lovers, we took luxury room we lake view but we can't see the lake because of the garden in the front of the hotel, clean room, not too much chooses in the breakfast, very nub and friendly staff, we enjoyed the stay there,

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Wael H. Your visit was of great delight for us, thank you for having chosen Swissotel Metropole while visiting Geneva. I highly appreciate you having shared your recent experience at the hotel with the TripAdvisor community and your valuable feedback has also been shared with the colleagues and the management. Dear Wael H., I have noticed that you would... More 

Riyadh Province, Saudi Arabia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Nice hotel with an amazing location. We like the warm welcome in check. The room is freshly, shiny , brightly with lovely view to the Geneva lake. Hotel is walking distance to the lake and most shopping street is behind the hotel directly. I really recommended this hotel to each one to go with it directly. Very luxury hotel with... More 

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Mr. Abdulaziz A., I read your review with great enthusiasm and thank you for sharing your recent experience at Swissotel Metropole Geneva with the TripAdvisor community. Your comments have also been shared with the management and the colleagues who are overwhelmed with the positive review and your recommendation of the hotel which is our ultimate goal and service satisfaction.... More 

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