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Swissotel Metropole Geneva

#12 of 106 Hotels in Geneva
Certificate of Excellence
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34 Quai General Guisan | Rue du Rhone, Geneva 1204, Switzerland
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1 room 1 guest
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Swissotel Metropole Geneva
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453 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
  • All months
    (453)
  • Mar-May only
    (116)
  • Jun-Aug only
    (150)
  • Sep-Nov only
    (102)
  • Dec-Feb only
    (85)
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Dubai
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We enjoyed our stay. Excellent service standards. Service with a smile. Great location. Rooms do not necessarily have a clear lake view due to the park in the front and should be clearly presented on the website. Current information is a bit misleading.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Emirate of Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 1 week ago

Best location; near the center but away from the noise,good clean fresh rooms, kind helpfull staff,very good restaurant but limited menu .freindly helpfull frontdesk , we rented boot ,twice ,arranged by the concerge. It is EXpensive.overall it was very good experince

Review collected in partnership with Swissotel Hotels & Resorts

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ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear guest Thank you for having chosen Swissotel Metrople while visiting Geneva with the family. The review has been shared with all colleagues and we appreciate that you have taken your time to comment on your recent experience with the TripAdvisor community. The colleagues and the front desk and at the conciergerie have been congratulated for outstanding performance. We are... More 

Kuwait
1 review
5 of 5 stars Reviewed 1 week ago

The location next the to the lake and the shoping center I like the room high selling The room was very cleanly, so do the hotel in general Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank Thank you Thank you Thank

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest We are grateful for the time you have dedicated to write the review and to post your experience on TripAdvisor. Your review provides to the management and all colleagues pertinent information related to your satisfaction. The numerous “thank you” indicated in the review is a very good signal of your appreciation of our services provided and the post... More 

Kuwait
1 review
5 of 5 stars Reviewed 2 weeks ago

Good location and friendly staff and fast servece Neer shoping center and transportation we stay 5 night and all family say nice hotel and good servece and iwell come next time to this hotel فندق ممتاز وخدمه سريعه ومتميزه وابتسامه دائمه والفندق قريب من التسوق وخدمات التنقل داخل جنيف ومطل على البحيره اطلاله جميله

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Mr. Fuad A. Thank you for rewarding our performance and recognizing our efforts to provide you and your family with an exceptional service while on vacation. In addition, we really appreciate the time you have taken to share your experience with other travelers on TripAdvisor. Mr. Fuad, your comments have been shared with the management team and all colleagues... More 

Tehran, Iran
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was stay at this hotel for 2 night's with my family, generally it was nice hotel. The furniture of room was medium. Our room was at 4th level which had a nice view to lake Geneva. The variety of breakfast was limited. But overally i was satisfied from this hotel.

Was this review helpful? Yes 1
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest Thank you for having chosen our property while visiting Geneva with your family and for having taken your valuable time to share your recent experience at the hotel with the TripAdvisor community. The review has been shared with all colleagues and we want that you and your family during your next visit have a marvelous stay with us.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Staff very attentive. Beautiful location for our 25th Anniversary Business outing. We had amazing view from the terrace for the 1st August celebration. Excellent location for the town, lake & excursions. Lovely to have breakfast outside. Didn't want to leave.

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Richard F. Thank you for the emotions expressed in the review which is so important for all of us at Swissotel Metropole Geneva and for the TripAdvisor community. The ambiance, the location, the team and the property made an incredible positive impression and the fact that you didn’t want to leave, for us it is the ultimate satisfaction of... More 

Jeddah
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is well kept and the staff make you feel welcomed all the time. Breakfast buffet is over priced and very limited options The lobby furniture is outdated and filthy No consideration whatsoever for handicap people or elderlies to access in and out the hotel and no one from the hotel is able to provide a convincing reason for... More 

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest Thank you for sharing your recent experience at the hotel with the TripAdvisor community. I appreciate your generous review and apologize for any inconvenience caused with regards to the breakfast buffet and the difficulty encountered by your family member to access the property. Concerning the property accessibility by a person in a wheelchair, I would like to inform... More 

Miami, Florida, United States
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was so happy to stay here and receive their five star service. The staff is fantastic, so helpful and professional. The views from the upstairs lounge are amazing. The sunsets are to die for. Beautiful sunset over the mountains with a view of Jet d'eau! I will definitely stay here again if I come to Geneva! Great wifi too!

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Grisel O. I really like your review and I truly agree that the sunset from the 5th Lounge Bar Restaurant is categorically “to die for”. In addition, I highly appreciate your comment that you will definitely stay here again, it fills our heart with joy and satisfaction because we know we made your stay unique and that we did... More 

Oak Brook
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Very receptive and pleasant staff. Room well stocked with water and fruit and little sweet surprises every night. Great internet connection. TV with English programs. Great complimentary breakfast. Good location for walking around Geneva.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Nathaniel G Your review is very much appreciated by all the colleagues at Swissotel Metropole Geneva. Compliments such as yours are encouraging and motivating and we thank you warmly for sharing your recent experience at the hotel with the TripAdvisor community. From the review it looks like you really enjoyed your stay. We hope to see you and your... More 

Nairobi, Kenya
1 review
5 of 5 stars Reviewed July 31, 2015

The hotel is impeccable in design, facilities, amenities, food and comfort. The staff are most helpful and welcoming. Definitely easy to recommend. However, you shall have to pay dearly to enjoy all :)

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest It is a pleasure to read reviews like yours. Every comment is seriously taken into consideration and used as a source for improvement of our services and products. Thank you for sharing your recent experience at the hotel with the TripAdvisor community. I see that you have had an outstanding visit and that pricing is very important for... More 

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