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All 103 Geneva hotels

Swissotel Metropole Geneva

5.0 of 5 Hotel   |   34 Quai General Guisan | Rue du Rhone, Geneva 1204, Switzerland (Rues-Basses Longemalle)
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Ranked #11 of 103 Hotels in Geneva
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
BarbaraKarp Naples, Florida
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307 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Naples, Florida
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our stay at the Swiss Metropole in Geneva has been a delight. The staff treat you as you are their only guest. The care and concern are first rate. The room has every amenity and the lakeside view is perfect. Highly recommend this hotel. Just about everything can be reached very easily from this location. The 5th floor lounge is... More

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ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Mrs. Karp Barbara You have explored our new rooms, our new roof top Lounge Bar Restaurant 5th, our services and the advantage of the location of the hotel. Thank you for sharing the experience on tripAdvisor and at the same time we are honored for confidence you have shown allowing us to accommodate you during your stay in Geneva.... More

Bishops Stortford, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is a lovely hotel in great location. Our room was overlooking the fountain and the flower clock is 30 second walk. Staff could not do more for you. Room was really modern and had cool but easy to use gadgets like a hidden tv and complimentary nespresso machine.

Review collected in partnership with Swissotel Hotels & Resorts

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ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Sarah S. We feel so flattered by your review , the teams and the Management at Swissôtel Métropole Geneva thank you for having chosen us to pamper you. I can assure you that the team members strive every day to improve our guest satisfaction through training and constantly adapting to guest needs. Thank you for sharing your experience on... More

London, England, United Kingdom
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This 5 star hotel us located right on the banks of The lake, next to the flower clock and walking distance from the jet. There are many bars and restaurants nearby. The bar resturant 5 on the fifth floor offers breathtaking views of Geneva. The staff are friendly and attentive . The rooms are adequate but spotlessly clean . We... More

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ManagerGeneva, Quality Manger at Swissotel Metropole Geneva, responded to this review

Dear Mrs. Lynn Thank you for the confidence and for allowing Swissôtel Metropole Geneva and its team to take care of you while in Geneva. I also valued your review as you reinforced some excellent strong points of the hotel such as team members friendliness, location and 5th Lounge Bar Restaurant. Mrs. Lynn, I assure you that the comments have... More

Overland Park
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

If you can afford it, this is the perfect location and a grand hotel. Service is great, rooms are fabulous, location is perfect. Modern amenities with old class make it the best of both worlds. Food good, but expensive.

Review collected in partnership with Swissotel Hotels & Resorts

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ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest I highly appreciate the fact that you have taken the time to share your experience at the Swissôtel Métropole Geneva with the TripAdvisor community. Your review has been shared with the colleagues and the management and it is great to hear that our service was up to your expectations. I also hope you had the opportunity to explore... More

Palm Beach, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Upon our arrival from the airport (at 8AM) our luggage was immediately brought to the front desk by the bell staff. We were assisted by, Thomas, who was very accommodating and managed to have us in a room no sooner than we finished breakfast. The concierge graciously assisted us in mapping our day in Geneva. The rooftop bar is great,... More

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ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest Your satisfaction is our success and this review is the result of team work and devotion to achieving outstanding service involving all the team members at Swissôtel Métropole Geneva. Thank you for sharing your experience on TripAdvisor and I can assure you that your comments have given the team members a great boost of satisfaction and motivation to... More

Riyadh, Saudi Arabia
Top Contributor
61 reviews 61 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel offers everything you need. A decent size room. Okay breakfast. Great valet service. Though I must say that staff might not go out of their way to please customers. Had to wait for 3 hours to check in as I arrived a bit early. Was not even offered breakfast, had to be charged. The hotel corridors are a... More

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ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Mr. Mardam Thank you very much for sharing your review with the tripadvisor community. I remember you very well, and the management is highly grateful for the confidence you have shown in us by choosing the hotel for your revisit in Geneva. I have shared your comments with the team and I would like to assure you that our... More

Theres
1 review
3 of 5 stars Reviewed 2 weeks ago

Good hotel, excellent location.Flower clock closed by and Jet d` eau. Nice staff. Expensive, no swimming pool. Telephone very expensive. The rooftop terrasce is outstanding with view to the lake. We overlooked the botanical garden with the fountain . That was great.

Review collected in partnership with Swissotel Hotels & Resorts

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ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Beatrix Thank you for sharing your experience on TripAdvior, your review is straight forward and concise providing valuable information about the hotel such as location and the services available. The team and the management at Swissôtel Métropole Geneva are looking forward to accommodating you soon Warm Regards, Remus Bagaian Quality & Training Manager More

Top Contributor
120 reviews 120 reviews
23 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When we arrived, all the luggage was immediately whisked away. You walk up some stairs to the main floor and check in. Everything is beautifully up-kept and everyone was incredibly professional/efficient. They gave us a bus pass, a local map, and asked us to return at 2 or closer to 3. (The room wasn’t ready at 3 and they gave... More

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ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest Reading your review it really guided me through your experience at Swissôtel Métropole Geneva. The comments have been shared with the teams and the management in order to develop further the services provided with regards to delivering the room in a timely manner, improving organizational wise the breakfast service and providing a more friendly service on the roof... More

Toronto, Canada
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Fabulous hotel, all staff and concierge were the most pleasant and helpful that we encountered during our entire 2 week vacation through Germany and Switzerland. We stayed in the newly renovated automated rooms, and wow beautiful!!! Highly recommended!

Was this review helpful? Yes 1
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest The team members and the management at Swissôtel Métropole Geneva are flattered by your review. We strive to improve our service every day by adapting to guest’s personal needs and your satisfaction is our success, therefore I sincerely thank you for sharing your experience on TripAdvisor. Dear guest, I agree with you, the new rooms are beautiful being... More

Halifax
1 review
3 of 5 stars Reviewed 3 weeks ago

Nice enough hotel. Found the 'hidden costs' like city tax, and only finding out that the chocolate nuts on the dresser were not complimentary but part of the charged mini bar after we had eaten them a bit sneaky. I didn't particularly like the decor of my room, but I suppose I didn't book one of the more expensive renovated... More

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest I sincerely thank you for sharing your experience and for providing valuable feedback which was brought to the attention of the team and the management. We appreciate all guests’ comments as we are always aiming to further improve the product and services we offer. I can assure you that there are no hidden costs while staying at Swissôtel... More

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Additional Information about Swissotel Metropole Geneva

Address: 34 Quai General Guisan | Rue du Rhone, Geneva 1204, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva > Rues-Basses Longemalle
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Swissotel Metropole Geneva 5*
Number of rooms: 127
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Also Known As:
Swissotel Metropole Geneva Hotel Geneva
Swissotel Metropole Hotel Geneva
Geneva Swissotel Metropole Hotel

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