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Swissotel Metropole Geneva

5.0 of 5 34 Quai General Guisan | Rue du Rhone, Geneva 1204, Switzerland
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Swissotel Metropole Geneva
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Swissotel Metropole Geneva
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349 reviews from our community

Traveler rating
    187
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    46
    11
    9
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The room at this 5-Star hotel had a modern make over and I was surprised they have eliminated the bathroom walls making sharing the room with someone extremely frustrating. Besides the open bathroom, the single bed is extremely small for a twin sharing room. I still prefer the previous classic design rooms which I stayed last year. Other than that... More 

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest Thank you for the feedback provided and for having chosen Swissotel Metropole once more for your stay whilst in Geneva. Your review has been shared with the colleagues and the management. We are in the position to confirm that an important number of our new rooms are in line with your preferences, offering a closed bathroom, larger beds... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

We organised our business event here and are very satisfied with the meeting rooms. We were a group of around 40 people and the size of the meeting rooms was perfect to us. We did a cocktail on the top floor and had access to the roof top terrace which provide an amazing view on the lake. The service at... More 

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Christine P, Thank you for having chosen Swissotel Metropole for your business event and for providing us with your valuable feedback which has been shared with the colleagues and the management. I remember very well your event as we were daily discussing about how we can make your event even more successful. The objective of every colleague at Swissotel... More 

Boksburg, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Check-in was a breeze thanks to Vincent. He was extremely efficient and friendly. Took us personally to the two rooms that we booked. The rooms are very tastefully furnished and decorated. The rooms are spacious and have all the amenities needed. Fancy coffee machine, and electronic keypad for lights and TV. The bath tub in our room was a Jacuzzi,... More 

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
ManagerGeneva, Qaulity Manager at Swissotel Metropole Geneva, responded to this review

Dear Guest, Thank you for having chosen Swissotel Metropole for your stay in Geneva. The feedback provided is very important for the development of our service. Your review has been shared with the team, the management and in particular with Vincent and the concierge who have been rewarded for performing an outstanding service. I highly appreciate that you have taken... More 

Melbourne, Australia
Top Contributor
62 reviews 62 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Swissotel at the beginning and the end of our trip. The hotel sits on the lake and is very close to the old town. The reception staff provide a very personal service such as showing you to your room and demonstrating how everything works. Restaurant staff were also very helpful. Bar prices a little expensive. We... More 

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Linda S Thank you for the feedback provided, it is very important for the development of our service. Furthermore, thank you for sharing your experience with the TripAdvisor community. Your review, positive and motivating, has been shared with the colleagues and the management. I highly appreciate the fact that you have mentioned the quality of service provided by the... More 

Milton Keynes, United Kingdom
Top Contributor
53 reviews 53 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for the New Year and were extremely pleased with our choice, albeit Geneva's extremely low key celebrations were a surprise & dissapointment. The hotel opened the roof terrace though and we had the most amazing view of the fireworks over the lake. We chose a signature lake view room and it was awesome. The electronic controller to... More 

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Martin R Thank you for taking your time and sharing your positive experience with the TripAdvisor community. Your review is superb, describing in detail your New Year experience, our product and the service delivered. You have pointed out very good facts of the rooms such as the open bathrooms and the modern technology. Dear Martin R, I would like... More 

2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It was on the New Year Eve 31st December 2014 I and my family members from Malaysia a total of 12 peoples arrived at Geneva thinking of having a good lunch in this Swissotel Metropole Geneva as we all walk in the hotel on a very cold winter holidays 5 of our family members heading to the toilet first before... More 

Was this review helpful? Yes 1
ManagerGeneva, General Manager at Swissotel Metropole Geneva, responded to this review

This is to confirm that the hotel has been in contact with both, the reviewer and tripadvisor.com regarding this comment. Feedback is of utmost importance to me as are our common values to all of my colleagues. These are respect, integrity, teamwork, accountability and striving for excellence. Delivering proudly Swiss hospitality, every day to every customer we welcome to our... More 

Hong Kong, null, Hong Kong
Top Contributor
162 reviews 162 reviews
37 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

From the time we entered until we left, the entire staff has done the extra mile to please and serve us. The room was comfortable, just issues with the shower, flooding in the room and the toilets were clogged and was a bit smelly. We found this disappointing in a five stars hotel.

Was this review helpful? Yes 2
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Sam B, Thank you for sharing your experience with the TripAdvisor community. Your comments have been shared with the colleagues and the management in order to develop our product and our service. Dear Sam B, I would like to assure you the we intervened immediately in the room and a general maintenance inspection was completed. I look forward to... More 

Boston
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed just one night, but found the hotel to be clean, comfortable and the service was very good. That said, the room we had was very modern, with a glass-enclosed bath in the center, and not very practical for more than one person. This seems like a strange modernizing re-model of many of the rooms. There was a mix-up... More 

Was this review helpful? Yes
ManagerGeneva, Quality Mananger at Swissotel Metropole Geneva, responded to this review

Dear Guest Thank you for having chosen Swissotel Metropole for your stay in Geneva and for sharing your experience with the TripAdvisor community. Your comments are very important for us and for the development of our service, therefore your review has been shared with the colleagues and the management. Furthermore, I would like to inform you that I have taken... More 

New Providence
2 reviews
5 of 5 stars Reviewed December 9, 2014

This is my second time staying at this property and my experience keeps getting better. I love the way they make you feel like you are at home ! The property was nicely decorated for the Christmas holidays and their newly renovated rooms are spectacular. I highly recommend this property

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Mrs. Melanie I highly appreciated your confidence shown in Swissotel Metropole Geneva, it is the second time you stay with us and your review has been communicated to all colleagues and the management. In addition, I would like to thank you for the time dedicated to share your experience at the hotel with the TripAdvisor community and for recommending... More 

Geneva, Switzerland
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 3, 2014

We have spent with my wife a wonderful night in the Swissotel Metropole Geneva. Outstanding experience, from check-in to check-out. Very Friendly staff and beautiful room. Best Hotel in Geneva on the Rive gauche !

Was this review helpful? Yes
ManagerGeneva, Quality Manager at Swissotel Metropole Geneva, responded to this review

Dear Xav R Thank you for sharing your outstanding experience at Swissotel Metropole Geneva with the TripAdvisor community. Your comments are important for the development of our service and our product. Dear Xav R, I have shared your review with the team and the management, it is gratifying and reassuring. In addition, I can assure you that our work will... More 

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Additional Information about Swissotel Metropole Geneva

Address: 34 Quai General Guisan | Rue du Rhone, Geneva 1204, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Swissotel Metropole Geneva 5*
Number of rooms: 127
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Also Known As:
Swissotel Metropole Geneva Hotel Geneva
Swissotel Metropole Hotel Geneva
Geneva Swissotel Metropole Hotel
Hotel Style:
#8 Family Hotel in Geneva
#10 Luxury Hotel in Geneva
#18 Romantic Hotel in Geneva
#20 Business Hotel in Geneva

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