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Grand Hotel Kempinski Geneva

5.0 of 5 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
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Grand Hotel Kempinski Geneva
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Grand Hotel Kempinski Geneva
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501 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Hotel Kempinski Geneva
See the most recent reviews
London, United Kingdom
Top Contributor
116 reviews 116 reviews
50 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed October 29, 2011

I arrived having made a booking some weeks before to find the hotel was full. The manager was called and after 15 minutes they found a room. Despite this the room was nicely laid out and well finished. Complimentary chocolates and and iPod ready AV system were nice touches. Location is nice, on the lake, and if you're a car... More 

Was this review helpful? Yes
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for staying at the Grand Hotel Kempinski during your recent visit to Geneva. I am delighted to learn that you have enjoyed your stay with us and liked our high technology equipped renovated rooms. Our commitment is to provide the highest level of service possible and your invaluable comments will help us reach our goals and serve as... More 

Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
196 helpful votes 196 helpful votes
2 of 5 stars Reviewed October 22, 2011

2night october12 and 13. it is was not my first stay in this hotel. but next time i wont be staying there. i had a personal issue with room service. it is a good hotel at a good location. the room are good for Geneva business travelers. the internet was free compare to my last year visit to the hotel.... More 

Was this review helpful? Yes 9
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. We appreciate your positive comments in regards to our location, rooms and business centre. In the meantime, please accept my sincere apology for having a disappointing experience with our room service. After conducting some research we have identified the problem and taken the necessary measures. Please... More 

Lisbon, Portugal
Top Contributor
110 reviews 110 reviews
30 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed October 21, 2011 via mobile

I've been going to this hotel since it was a Noga Hilton, for the last 10 years.the crew didn't change much, the guys in the reception , many are portuguese , are very good, very professional. The bar has a wonderful vew of the lake. The rooms are much better now after the taking over by Kempinski. Excelent breakfast.

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for choosing the Grand Hotel Kempinski during your recent stay in Geneva. I am delighted to learn that you enjoyed your visit with us and that we met your expectations. I am truly delighted that you have enjoyed our breakfast buffet. Our commitment is to provide the highest level of service possible and your invaluable comments help us... More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 12, 2011

I must say that this hotel has an amazing location, situated on the lake across from the old city. The service was very good, the concierge went out of his way to help us as to where to go how to get there etc. Lake view room is a must, if you get a courtyard room someone will be looking... More 

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. We appreciate your positive comments regarding the service and the friendliness of our concierge. Guest satisfaction is our aim and our commitment is to provide the highest level of service possible. In the meantime, please accept my apology that the layout of this specific room was... More 

Zürich
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 4, 2011

The hotel is very beautiful situated on the lake and approximative 10-15 minutes walk to the city centre and old city. Rooms are renovated, very nice decorated and include all amenities you would expect from a 5-Star hotel. The service at check-in and check-out has been very quick and efficient. The swimming-pool and Spa are a beautiful place to relax... More 

Was this review helpful? Yes
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for staying at the Grand Hotel Kempinski Geneva. I am delighted to learn that you have enjoyed your stay with us and that we met your expectations. I was pleased to read that you have enjoyed our renovated rooms and our amenities. You are 100% correct, I fully agree with you that our spa and swimming pool are... More 

London, United Kingdom
Top Contributor
141 reviews 141 reviews
45 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed October 4, 2011

I am big fan of the Kempinski chain, this was disappointing. I mean, its a nice hotel with decent gym, pool, location by the Lake so nothing terrible but the price you pay, there would be much better options in Geneva, I am sure. The foyer felt like a 90's shopping Centre, it was particularly overpriced and the rooms were... More 

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you very much for choosing the Grand Hotel Kempinski Geneva for your recent stay. I am delighted to learn that you are a big fan of the Kempinski Chain worldwide. We take all reviews seriously and appreciate your feedback. I wish to personally reassure you that our prices are within the price range of all other 5-star Hotels in... More 

Essex, England
Top Contributor
124 reviews 124 reviews
41 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 4, 2011

Stayed on a one night business trip in September. The hotel is located by the lake and I enjoyed a walk along the promenade, but it is a concrete functional design of building. The porter and reception staff were were friendly and very helpful. The public areas and bedrooms are spacious compared to hotels in the old town. I didn't... More 

Was this review helpful? Yes
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you very much for choosing the Grand Hotel Kempinski Geneva for your recent visit. I am delighted to learn that you have enjoyed your stay with us and that we met your expectations. I would also like to thank you for your appreciation of our Front Office staff. I am certain that your comments will serve as an encouragement... More 

New York, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 29, 2011

I recently completed a 5 day stay at the Grand Hotel Kempinski in Geneva for a business trip. I thought that this was a wonderful hotel. I had a very pleasant stay at this property and overall, I would say that my experience was very positive while there. This was my first trip to Geneva, so I was not very... More 

Was this review helpful? Yes
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for selecting The Grand Hotel Kempinski during your recent stay in Geneva. I am delighted to learn that you enjoyed your visit with us and that we met your expectations. Our commitment is to provide the highest level of service possible and your valuable comments help us to reach our goals and serve as encouragement to our staff.... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 29, 2011 via mobile

Very beautiful hotel. Seemed newly renovated. The location was very good and it had also a secure car park underground which was nice. The room was very spacious and very well designed. The concierge staff were very helpful.

Was this review helpful? Yes
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for choosing The Grand Hotel Kempinski during your recent stay in Geneva. I am delighted to learn that you enjoyed your stay with us and that we met your expectations. Our commitment is to provide the highest level of service possible and guest satisfaction is our aim. I hope to have the pleasure of welcoming you back and... More 

London
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed September 27, 2011

One of those hotels that's so up it's own **** and catering to a business market that it thinks it fine to charge you over 600 USD per night, an extra $60 for breakfast and not provide a coffe machine in your room. Avoid.

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you very much for choosing the Grand Hotel Kempinski Geneva during your recent stay and thank you for taking the time to write your feedback. We at the Kempinski understand the importance of fulfilling our guests expectations and it concerns me greatly that you have departed our hotel with a negative impression. Please rest assured that we are in... More 

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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Location: Switzerland > Canton of Geneva > Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
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Hotel Style:
#6 Spa Hotel in Geneva
#11 Family Hotel in Geneva
#15 Business Hotel in Geneva
#21 Luxury Hotel in Geneva

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