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Grand Hotel Kempinski Geneva

#25 of 106 Hotels in Geneva
Certificate of Excellence
19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
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563 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Hotel Kempinski Geneva
See the most recent reviews
Philadelphia, Pennsylvania
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 20, 2012

Great location by the lake and really fantastic view of the lake from the restaurant. However, rooms are average, and the street noise coupled with very noisy neighbors after midnight (two nights in a row) means I will not be returning.

Was this review helpful? Yes 1
Management response:

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. We at the Kempinski understand the importance of fulfilling our guests expectations and it concerns me greatly that you have departed our hotel with a negative impression. Please accept my apologies for any inconvenience caused regarding the noise coming from the street. There are construction works... More 

Geneva, Switzerland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 14, 2012

The hotel is horrible. Dont stay here. i just tried to complain abut a drilling noise, every one that I tried to call asked me to call someone else (3 times), and nothing was done. Noise started at 7 in the morning, along with hammers noise, etc..It is supposed to be a very nice hotel, and it feels cheap! no... More 

Was this review helpful? Yes 4
Management response:

Thank you very much for taking the time to write a couple of lines about your stay at the Grand Hotel Kempinski Geneva. I would like to personally apologize for this inconvenience caused. There were construction works in the streets all around the hotel for electricity and gas pipes...etc and I am afraid this is totally beyond our control and... More 

Moscow, Moscow City, Russia
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 9, 2012

Very good location Nice views Quiet enough Nice gym and pool Good breakfast and chinese indoor restaraunt

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Management response:

Thank you very much for your lovely comments, highly appreciated. I hope to have the pleasure of welcoming you back and meeting you on your next visit to the Grand Hotel Kempinski Geneva. With kindest regards, Thierry Lavalley General Manager More 

Lisbon, Portugal
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 7, 2012

Stayed here only for 3 nights. But had stayed before when it was Noga Hilton. It has a great decor and the staff are really 5 stars. Everything is as it should be in a five star hotel. Just couldn't understand why the WiFi was payed for. The terrace restaurant is incredible but the pizza place downstars right next to... More 

Was this review helpful? Yes
Management response:

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. We appreciate your positive comments in regards to our decor, the view, our service and the breakfast buffet at Floor Two Restaurant. I hope to have the pleasure of welcoming you back and meeting you on your next visit to the Grand Hotel Kempinski Geneva. With... More 

Barcelona, Spain
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed June 5, 2012

I can't remember the last time I went out of my way to alert people about a hotel but Kempinski managed to make me do just that. I booked Kempinski after having scouted several booking sites for my 3 day stay in Geneva as it was the only 5 star hotel that was decently priced in that period. At arrival... More 

Was this review helpful? Yes 6
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

We were deeply concerned to learn that, on this occasion, we utterly failed to deliver our normal high standards of service, quality, professionalism and hospitality, namely in your guestroom because of the noise pollution coming from the FloorTwo Bar. Needless to say that we will compel our DJ to limit the bass sound level in the future. Please accept our... More 

Atlanta, GA
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 2, 2012 via mobile

I stayed at the Kempinski, again, for two visits in the same month. Great service and great communications with the hotel manager and his staff after an apparent mistake with my travel agency and hotel reservations. All good though. Great hotel, very spacious rooms (especially in Europe), taxis always available and great food selection. The spa was fantastic -- tried... More 

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

I am truly delighted to read that we have met your expecations and that you enjoyed our spa, the spacious rooms as well as our food selection. Looking forward to welcoming you once more to the Grand Hotel Kempinski Geneva. With kindest regards, Thierry Lavalley General Manager More 

Dubai, United Arab Emirates
Level Contributor
87 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed May 24, 2012

Hotel is situated near to Lake Geneva, although slightly a walking distance to the shopping district approx 10 minutes. The Looby is nice and has a modern look. The rooms also have a modern look, and rooms are new. The Hotel reception is very welcoming. The staff are excellent at the hotel. Also if you plan to rent a car... More 

Was this review helpful? Yes
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you very much for your lovely comments. I am glad that you have like the interior design and decoration of the lobby and the rooms. Our commitment is to provide the highest level of service possible and your invaluable comments help us to reach our goals and serve as encouragement to our staff. I hope to have the pleasure... More 

London
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 24, 2012

Three of us arrived after dinner. They found our room reservations but took almost half an hour to check us in. Kindly they offered us upgrades so we went to my brothers room which was huge. However its bedroom area was locked so instead they gave him the room next door which was a small single!! We then went to... More 

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Sorry for any inconvenience caused, we always do our best to satisfy our room requests upon arrival. Unfortunately, your booking fell into a congress period and we were fully booked. Nevertheless, we tried to find a solution to accommodate you in the hotel after your late arrival. We do apologize that the room proposed initially did not meet your expectations.... More 

MD
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 23, 2012

I've stayed here many nights for business, and I like it a lot. The service is great, and it's nice that the staff remembers me and my room preferences. Room service and housekeeping staff are great, as well as front desk staff. The rooms are spacious by European standards - at least the rooms I have stayed in. Some areas... More 

Was this review helpful? Yes
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you very much for your encouraging words regarding the front office, housekeeping and room service. Your comment regarding updating the room service menu is highly appreciated and I will personally look into it. Looking forward to welcoming you personally on your next visit to the Grand Hotel Kempinski Geneva. With kindest regards, Thierry Lavalley General Manager More 

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