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Grand Hotel Kempinski Geneva

#26 of 106 Hotels in Geneva
Certificate of Excellence
19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
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Grand Hotel Kempinski Geneva
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Grand Hotel Kempinski Geneva
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528 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Hotel Kempinski Geneva
See the most recent reviews
Geneva, Switzerland
Top Contributor
85 reviews 85 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 27, 2012

We have stayed here several times as a family and, in my opinion, what makes the Kempinski special is its staff. The service we have received here is excellent - from reception, room service, staff at the restaurant and breakfast service to check-out and the doormen. I am sure the majority of the guests who stay here are business professionals,... More 

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. I am delighted to learn that you enjoyed your visit with us and that we met your expectations. Our commitment is to provide the highest level of service possible and your invaluable comments help us to reach our goals and serve as encouragement to our staff.... More 

Lausanne, Switzerland
Top Contributor
91 reviews 91 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 30, 2012

Spent only one night there, front desk is a bit awkward as you need to go around shops to access the entrance. Staff was polite and friendly and the room clean and modern(must be sponsored by Samsung as all the tech is from that brand, too bad you cannot charge an iPhone on the dock provided). Beds are of high... More 

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. I am delighted to learn that you enjoyed your visit with us and that we met your expectations. Our commitment is to provide the highest level of service possible and your invaluable comments help us to reach our goals and serve as encouragement to our staff.... More 

Atlanta, GA
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 29, 2012

I typically stay at the Mandarin in Geneva, but this time opted for the Kempinski and I'm never going back. The location is better, more rooms and larger rooms. There are several hotel restaurants versus the typical one in a Geneva hotel. The best part was the spa -- the Balinese massage was the best one I've ever had --... More 

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you very much for your lovely and encouraging words. It is my great pleasure to read that you have enjoyed your stay with us, our location and our Spa. I am personally looking forward to welcoming you on your next visit to the Grand Hotel Kempinski Geneva. With kindest regards, Thierry Lavalley General Manager More 

France
Top Contributor
79 reviews 79 reviews
70 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed January 20, 2012

We stayed at the Kempinski for an extended week-end. This hotel provided us the usual service expected, with large rooms, nice bathrooms and efficient staff (including knowledgeable concierge). Location was also great. Anyhow we were disappointed not finding any options for gourmet eating on the property itself. If we except desserts, food offered (and also the dining room comfort and... More 

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LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for choosing the Grand Hotel Kempinski during your recent stay in Geneva and your positive comments regarding our facilities and services and the friendliness of our staff. We at the Kempinski understand the importance of fulfilling our guests' expectations and we do take your constructive feedback very seriously. I have taken note of all the points you highlighted... More 

mct
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 18, 2011

I stayed in Doha and Dubai Kempinski. This is a very disappointing hotel in comparision. No value for money. Needs immidiate update (bathrooms mainly) or immediate lower prices. The View is lovely though

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. We at the Kempinski understand the importance of fulfilling our guests expectations and it concerns me greatly that you have departed our hotel with a negative impression. I would also like to personally reassure you that our prices are in line with all other 5-Star hotels... More 

Monaco
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 14, 2011

The Kempinski in Geneva is a good example of a large, modern, corporate hotel. While I am not a fan of these hotels by mature, this was a good experience. The accommodation is good quality, the public areas are OK (but a little industrialized). The big difference for me on this trip was the service, which was excellent for a... More 

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. I am delighted to learn that you enjoyed your visit with us and that we met your expectations. Our commitment is to provide the highest level of service possible and your invaluable comments help us to reach our goals and serve as encouragement to our staff.... More 

Geneva, Switzerland
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed November 30, 2011

We had a terrible stay at this hotel. The service was rude and our room was a little disappointing for the price we paid. To top it all off, we went for a couple's spa treatment for the humble price of 360chf each (scrub, wrap and massage over two hours). We were celebrating our anniversary. That evening, my back was... More 

Was this review helpful? Yes 5
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

We at the Kempinski understand the importance of fulfilling our guests expectations and it concerns me greatly that you have departed our hotel with a negative impression. We take all reviews seriously and appreciate your feedback. We understand your dissatisfaction and I have shared your comments with our Spa Director. I would like to reassure you that I have personally... More 

Breda, The Netherlands
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 29, 2011

What makes a hotel 5 star (besides all its amenities) the staff! I have been to many places where the hotel standards are high but the staff lacks the same luster. Here it is great... Besides the great rooms and what do they have (champagne at breakfast!! ;-) the stafff is amazing. From the valet parking when you arrive (no... More 

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for selecting the Grand Hotel Kempinski during your recent stay in Geneva. I am delighted to learn that you enjoyed your visit with us and that we met your expectations. Our commitment is to provide the highest level of service possible and your invaluable comments help us to reach our goals and serve as encouragement to our staff.... More 

Abu Dhabi, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 28, 2011

Stayed here for 4 nights in October. Perfectly located right on Lake Geneva with a perfect view of the lake, and a 10 minute walk to the main shopping and banking district. Rooms are great; king beds was comfy and big, and bathroom was superb (and has a bidet!). Samsung entertainment systems with home theater and Blu Ray players. Rooms... More 

Was this review helpful? Yes 1
LavalleyT, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for selecting The Grand Hotel Kempinski during your recent stay in Geneva. We appreciate your positive comments in regards to our newly renovated guest rooms, our Samsung entertainment home theatre, our service and the breakfast buffet at Floor Two Restaurant. Your invaluable comments serve as encouragement to our staff. I hope to have the pleasure of welcoming you... More 

Luxembourg
Contributor
14 reviews 14 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 25, 2011

This was my first stay at the Kempinski. I was there several times before, while I was working in Geneva. Although I haven't stayed at other five-star Hotels in Geneva, I think that the Kempinski offers good value for your money. Given that the Swiss Franc is sky-rocketing, one should think twice before spending. Staff is very helpful, some confusion... More 

Was this review helpful? Yes 1
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