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Grand Hotel Kempinski Geneva

5.0 of 5 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
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Grand Hotel Kempinski Geneva
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Grand Hotel Kempinski Geneva
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483 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Hotel Kempinski Geneva
See the most recent reviews
London, United Kingdom
Top Contributor
51 reviews 51 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 29, 2014

With a premier location on the lake-side this hotel competes with the Old Guard like the Four Seasons. It is comfortable and the service friendly and efficient. The food in the Grill restaurant is top notch as is the breakfast but both are super expensive, even for this home of uber wealth. The beds are v comfortable and the rooms... More 

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, First of all I would like to thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at the Grand Hotel Kempinski Geneva. We are delighted to hear that you particularly appreciated the friendliness and efficiency of our staff, our unbeatable location, our Signature restaurant Le Gril and our uncredible breakfast. Rest... More 

Nairobi
Contributor
11 reviews 11 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 14, 2014

I attended a conference in Geneva and stayed at Kempinski. Despite arriving early at 9 Am in the morning the front desk managed to get me a room which i really appreciated. Room was spotlessly clean and facing the inner courtyard, so i missed the view of the lake. However that was probably good as i will touch on that... More 

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us. I could not be more pleased to read that you found the staff “very helpful” and professional. We are delighted to learn that you particulary appreciated the rooms and our incredible breakfast.... More 

Tel Aviv, Israel
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 9, 2014

On 18/09/2014 my wife and I changed the hotel : from Hotel de la Paix to Grand hotel Kempinsky. We decided to do this before we went to Geneva, it has nothing to do with our experience at Hotel de la Paix wich was excelent. Grand Kempinsky is modern and luxurious, with rich and important people staying there. We are... More 

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to write such a wonderful review about your experience at the Grand Hotel Kempinski Geneva. Your excellent comments on our large rooms, various restaurants, and our incredible view are highly appreciated. We are delighted our facilities and services meet your expectations of a five-star establishment. We hope to have the pleasure of... More 

Seattle, Washington
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 5, 2014

The lobby, restaurants and public spaces of this hotel are fantastic and modern. I was in a deluxe room and the room itself was nice but the bathroom could have used an update. The only downside besides the slightly dated bathroom was the shower head was awkwardly low so I had to bend down a bit to wash my hair... More 

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for staying at the Grand Hotel Kempinski Geneva and for sharing your experience regarding your recent stay with us on Tripadvisor. We value your feedback and are delighted to read that you particularly appreciated our lobby, restaurants and public areas. As for your remarks concerning the shower head we apologize for the undue inconvenience caused you... More 

Zurich, Switzerland
1 review
3 of 5 stars Reviewed October 2, 2014

Knowing the Kempinski Hotel in Geneva my friend and I were prepared for a more “harsher treatment” than in any other Kempinski hotels. We chose the hotel knowing of its many flaws simply for its location and the fact that Java Club is just right down at the basement. Let me put it like this… By now we rather take... More 

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, I have read your comments on Trip Advisor following your recent visit. Please accept my sincere apologies for the sequence of incongruous and unfortunate incidents which you encountered. . Kindly note that your observations do not reflect the quality of service and professionalism we strive to maintain at all times towards all our clients. Please rest assured that... More 

Paris, France
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed September 25, 2014

This is my 10th night at the Hotel all nights counting. But how I came from 5 stars previously to 1. Explanation: arrived at the hotel and service OK, got a room 100 yards from lift with 2 bedrooms... I'm by myself. First night asked for a coffee that was more a "tea" than anything else. For a standard hotel... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, I have read your comments on Trip Advisor following your recent visit. Kindly note that your observations do not reflect the quality of service and professionalism we strive to maintain at all times towards all our clients. Therefore, these have immediately been discussed with the Staff member concerned. I trust you will give us a second chance of... More 

Annapolis, Maryland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 23, 2014 via mobile

Stayed here twice this year and it's a great commuter/business hotel. It's right on the lake and all 4 water taxi routes are literally across the street. There are tram stops close by but I haven't ridden them yet. Lots of restaurants near the hotel or you can take the water taxi across the lake and dine in the historic... More 

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, I would like to thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at the Grand Hotel Kempinski Geneva. We are delighted to read that you enjoyed our excellent service, comfortable rooms, and our privileged location. Most important for us is the guest experience, rest assured that I will share your... More 

London, England, United Kingdom
Top Contributor
68 reviews 68 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 21, 2014

The brunch, in a nutshell, was amazing. The food was fresh and served to the highest quality. The waiting staff were polite and helpful. The sweet table section is mind blowing and almost certainly has given me type II diabetes. Well worth it I must add. Will try it again and thanks to my friend for paying!

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to write such a wonderful review about your experience at our brunch. Your excellent comments on the food, the quality of service, and our incredible sweet table are really appreciated. I will make sure that everyone from the FloorTwo restaurant.team will hear your kind words. We hope to have the pleasure of... More 

Senior Contributor
40 reviews 40 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 12, 2014

A true pleasure to spend your time on beautiful situated on Lake Geneva. Very clean and luxurious. All staff are helpful and knowledgable .. A short walk or boat ride from all the sights or just a beautiful walk along the lake.. The restaurants in the hotel are worth visiting ..

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to post a review on TripAdvisor following your recent stay with us. We are delighted to learn that you particularly appreciated our privileged location, our “helpful and knowledgeable” staff and our various restaurants. We look forward to welcoming you back at the Grand Hotel Kempinski Geneva in a not too... More 

Dhahran, Saudi Arabia
Top Contributor
69 reviews 69 reviews
29 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed September 12, 2014

what i will add to previous contributors: great location, best in front of the fountain, great lake walk, great sun in the rooms. restaurants are very good but less the expected already reviewed it. beds are not really comfortable but OK , pillows are miserable but i solved that by placing 2 large towels to harden them enough to match... More 

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to post a review on TripAdvisor following your recent stay with us. We value your feedback and are pleased to hear that you particularly appreciated our unbeatable location and our various restaurants. On the other hand, we regret to learn that we failed to deliver our normal high standards of... More 

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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Location: Switzerland > Canton of Geneva > Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
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Hotel Style:
#6 Spa Hotel in Geneva
#11 Family Hotel in Geneva
#15 Business Hotel in Geneva
#22 Luxury Hotel in Geneva

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