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All 104 Geneva hotels

Grand Hotel Kempinski Geneva

5.0 of 5 Hotel   |   19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva) (Mont-Blanc)
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Grand Hotel Kempinski Geneva
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Ranked #20 of 104 hotels in Geneva
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed July 3, 2014
ExpertTravelCritic New York, New York
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437 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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There are newer reviews for Grand Hotel Kempinski Geneva
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New York, New York
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 3, 2014

From the outside, the building appears fresh and clean with shiny glass and modern attributes. In lobby, modern fireplace, check in desk and elevators. Once on guest floors, the hallways also appear modern when viewing outdoor/indoor atrium from glass windows immediately in front of elevator upon exiting, the exterior and roof of building are terribly dirty and not well taken... More

Was this review helpful? Yes 1
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear ExpertTravelCritic, First of all, thank you for the time you took to share your comments on TripAdvisor further to your stay earlier this month. We are delighted to hear that you particularly appreciated our​ modern property and that you also enjoyed the luxury amenities. As for your remark concerning the noise pollution and air conditioning ​we sincerely apologize for... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 28, 2014

Having lived in Geneva for 3 years, you can't go wrong staying at the Kempinski. In a city filled with overpriced options, you know what you are getting with this hotel. The staff is wonderful and the location is spot on. One of Geneva's most popular clubs is also located in the hotel, which may be a draw or deterrent.... More

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear ScnAlm, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your last stay with us in June. I couldn’t be more pleased to read that you found our staff “wonderfully” and also that you particularly appreciated our unbeatable location. Most important for us is the overall... More

Senior Contributor
38 reviews 38 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 28, 2014

The hotel is greatly located on the lake very close to all nice places. The bed was comfortable but the sound proofing terrible. May naibor came home late night and his door closure nearly lifted me off my bed. Also his nice from the room was heard. Breakfast is good. Try to get a seat on the terrace.

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Minsk, Belarus
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 23, 2014

Stayed there 2 nights. Very good service. Big room with all amenities. Good breakfast. A bit overpriced but it is everywhere in Geneva. Close to city centre. I wouldn't say it impressed me but Kempinski quality is definately there.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear VitalyMinsk, I would like to thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at the Grand Hotel Kempinski Geneva. We are delighted to read that you enjoyed our excellent service, large rooms, nice breakfast and our privileged location close to the city center. Most important for us is the guest experience,... More

Acworth, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 22, 2014

I would not recommend this hotel to anyone. When I booked our rooms, I emailed the hotel to inform them that we needed non-smoking rooms for medical reasons (my husband and son both have severe asthma). I was assured they could accommodate this request. We did have non-smoking rooms, but the rooms across from us were smoking. The hallways reeked... More

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear DRBTraveller, I have read your comments on Trip Advisor following your family's recent visit. I was very concerned to learn that, on this occasion, we failed to deliver our normal high standards of service, quality, professionalism and hospitality, namely at the Front Desk and in your guest room. Please accept my sincere apologies for the Receptionist's inappropriate behavior, which... More

Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 13, 2014

Kempinski always raise the bars with their standards and services. This hotel was the highlight of my trip to Geneva, the hotel staff are amazing and very helpful, the hotel is spotlessly clean. The location is perfect, the facilities at the hotel are very good as well. Room is spacious, elegant and very clean, housekeeping visit the rooms twice a... More

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Lama K, it is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us in June. I could not be more pleased to read that you found the staff not only “very helpful”, but also “amazing”. We are delighted to learn that you particulary appreciated... More

Sydney, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 11, 2014

Proper welcome from the beginning would have been nice and even a offer of a porter. I thought the place I booked and paid for was five star. Also we had a terrible experience with the Java night club down stair where one of the staff welcomed us by saying buy a bottle of champagne or you can't sit down.... More

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Mr. Gcheeke, Thank you for taking the time to share your impressions with us in connection with your recent stay on June 11. I was concerned to learn that, on this occasion, we failed to deliver our normal high standards of service, quality, professionalism and hospitality, namely on arrival, at the Java (not managed by the hotel) and at... More

Doha, Qatar
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 7, 2014

We were offered a free upgrade as soon as we checked in which was lovely. The room was great, although there was a stale smell of cigarettes which had permeated into things like the dressing gowns etc. The restaurants and bars, though expensive, offered great food and atmosphere and seemed well used by hotel guests and local residents alike. The... More

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear L_battlebury, I would like to thank for your comment on Tripadvisor regarding your last stay at the Grand Hotel Kempinski Geneva. I am delighted to read that you particularly like your room and the food. I am also glad that you enjoyed the atmosphere of our wonderful property and our Spa. Your comments are very important to us and... More

Dubai, United Arab Emirates
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 7, 2014

From the time we entered, the members of the staff at Kempenski Geneva provided great service. The reception staff were very helpful with the check in process, and were generous to provide a complimentary upgrade. The room we were gives was enormous, there was plenty of storage space and lots of room to be comfortable. The bathroom was clean, spacious... More

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Mr. Karan b, How delightful it is to read your comment! Thank you very much for taking the time to publish this review on Tripadvisor. The entire team of the Grand Hotel Kempinski Geneva strives to provide excellent service and there is no greater reward than your kind words. We hope to have the pleasure of seeing you again... More

Longwick
Contributor
15 reviews 15 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 6, 2014

Didn't stay here but had a dinner with colleagues. The hotel is very nice apart from the three middle eastern children who thought it was acceptable to roller blade and micro scoot around the hotel, I would take an educated guess that if Daddy (owner of chrome Bugatti Veyron parked outside) wasn't spending CHF10,000 a night on a suite then... More

Was this review helpful? Yes 1
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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Location: Switzerland > Canton of Geneva > Geneva > Mont-Blanc
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Spa Hotel in Geneva #11 Family Hotel in Geneva #15 Business Hotel in Geneva #17 Luxury Hotel in Geneva
Hotel Class
Official Description (provided by the hotel)
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
Number of rooms
412

Questions & Answers

Questions? Get answers from Grand Hotel Kempinski Geneva staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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