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Grand Hotel Kempinski Geneva

#25 of 106 Hotels in Geneva
Certificate of Excellence
19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
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Grand Hotel Kempinski Geneva
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562 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (150)
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Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Nice hotel with good location. I've been there for business but had a few hours to walk around. Very nice restorant and food, friendly staff and great view. Next to the hotel boat stop, so you can get to another side quikly

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London, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed yesterday NEW

We traveled with 2 years old daughter and stayed at 8817 lake view room with balcony. S class Mercedes pick up from the airport was a great experience- check-in went smoothly and we got teddy bear as a present which was nice surprise to our little one. Staff at the hotel were very professional and friendly - i didn't see... More 

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Level Contributor
7 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

This is my 3rd time at the Kempinski for the annual Jet conference. Really like this hotel. Arrived around 10am, got my room at 12noon. Room & bathroom are very clean & modern, though on my 2nd day, left for business early & came back around 3pm and my room had not be cleaned surprisingly. Concierge staff & the Restaurant... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for staying at the Grand Hotel Kempinski Geneva and for sharing your experience regarding your recent stay with us on Tripadvisor. We value your feedback and are delighted to read that you particularly appreciated our unbeatable location, the professionalism and efficiency of our staff and also our large and comfortable rooms. Please accept my sincere apologies... More 

Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a very upmarket hotel very well located and an easy walk from Geneva train station and right on the lake. The staff are great and the rooms are very comfortable with plenty of room. The hotel facilities are top notch and the overall comfort levels are high. Where it goes wrong is in charging outrageous prices for basic... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for visiting The Grand Hotel Kempinski Geneva and for sharing your feedback on TripAdvisor. We appreciate your kind remarks on our unbeatable location next to the city and lake, our great staff and comfortable rooms. Regarding our food and beverage price, they are totally in line with those applied in other 5* hotels in Geneva. We... More 

London, United Kingdom
Level Contributor
97 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I wrote a review on this hotel about one year ago, in March 2014, and is disappointing to see that the hotel did not improve, almost all the negatives remain negatives, with some additions. Still no irons nor boards in the rooms. The need to call to have one delivered is unaccpetable for a hotel for business travellers. Still no... More 

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Bielsko-Biala, Poland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Wonderful restaurant, close to the city center and shopping area. In the hall you can watch all the fashion trends watching guests arriving, especially from Middle East. Exclusive hotel like the city where it is. As a family we stayed in 3 different hotels in the area and this one was the best in my opinion.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest,, How delightful it is to read your comment! Thank you very much for taking the time to publish this review on Tripadvisor. We are delighted to learn that you particularly appreciated one of our restaurant and our unbeatable location. The entire team of the Grand Hotel Kempinski Geneva strives to provide excellent service and there is no greater... More 

Rome, Italy
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Only positive comments on this hotel starting from the service at the receptions, spa and in the various restaurants. The location is very convenient directly on the lake. The hotels hosts a very famous night club as well. Very good the Italian restaurant

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to post a review on TripAdvisor following your recent stay with us. We are delighted to learn that you particularly appreciated our professional staff, our unbeatable location, the Java Club and our Italian restaurant Il Vero. I hope to have the occasion of welcoming you back to Geneva in the... More 

Canton of Geneva, Switzerland
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When we went out to the Kempinski for drinks, we had to stop by the Java club. It really has changed over the years! We had a fantastic time there! The entrance is free. Ordered a kamikaze, tasted awesome! Otherwise, living in GVA I never got the chance to try out the hotel!

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments. Thank you for your posting on TripAdvisor following your fantastic time at Java Club. We look forward to welcoming you back at the Grand Hotel Kempinski Geneva and trust that you will find time to check out our Restaurants and Bars. Yours sincerely, Thierry Lavalley General Manager More 

East Sussex
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Unfortunately I wasn't in Geneva very long, but this hotel was absolutely amazing. The facilities and the rooms were fantastic. The views across the lake over to the mountains were stunning. I hope to return very soon!

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to write such a wonderful review about your experience at the Grand Hotel Kempinski Geneva. Your excellent comments on our incredible location,facilities, rooms and stunning view ​are highly appreciated. We hope to have the pleasure of seeing you again soon. Until then, I wish you all the best. Yours Sincerely,... More 

Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This hotel is very spacious and well equipped for the traveller. Staff is very friendly and the location of the hotel is really in an ideal spot near Lake Geneva. Rooms are quite spacious and nicely furnished. Near to lots of restaurants and shopping.

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us. I could not be more pleased to read that you found the staff “very friendly”. We are delighted to learn that you particulary appreciated our large rooms and our unbeatable location. Most... More 

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