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Grand Hotel Kempinski Geneva

5.0 of 5 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
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Grand Hotel Kempinski Geneva
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Grand Hotel Kempinski Geneva
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483 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lausanne, Switzerland
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

from doorkeeper to front desk, every one in the team is warm and welcoming. Situation is great, lake front, rooms are silent, comfortable, even if a bit old fashion and bling-bling (bathroom). Having Gerard, THE cigars' dealer, inside, is a great advantage, even if i have not found the cigar lounge. The java club downstairs is known to be a... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us. I could not be more pleased to read that you found our staff “warm” and “welcoming”. We are delighted to learn that you particularly appreciated our great location, unbeatable view, silent and... More 

Montreal, Canada
1 review
4 of 5 stars Reviewed 1 week ago

This is a very good hotel right on the lake, although it is an extremely ugly modern building. The staff at reception were courteous, helpful and patient. Our 'superior' room was quite spacious, immaculately clean, quiet and comfortable, with a partial view of the lake from the balcony. We had meals in the lounge and the Italian restaurant, which were... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, First of all I would like to thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at the Grand Hotel Kempinski Geneva. I couldn’t be more pleased to read that you found our staff "courteous, helpful, patient" We value your feedback and are also delighted to read that you particularly appreciated... More 

Tijuana, Mexico
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This is one of my favorites! It is gorgeous and the service is beyond excellent, from the moment you cross the door to the moment you leave. The bar and lobby are great too and its location is really good.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your last stay with us. We appreciate your kind remarks on our service, FloorTwo Bar, lobby and unbeatable location. The entire team of the Grand Hotel Kempinski Geneva strives to provide excellent service and there is... More 

Brussels, Belgium
Top Contributor
114 reviews 114 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is really nice. Situated by the lake and very close to main bus are, and downtown. The gym facility is incredible. I spent 1:30 min, and could have been longer. The swimming pool is amazing. The restaurant is also very good, with great food and reasonably pricey. Very clean, comfortable beds and nice bed sheets. I had a... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for taking the time to post those few lines about your recent stay at the Grand Hotel Kempinski Geneva on Tripadvisor. We are delighted to hear that you particularly appreciated our unbeatable view and privilege location close to city center and that you also enjoyed our various restaurants, incredible Fitness facilities and amazing indoor swimming pool.... More 

london
Contributor
19 reviews 19 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Second visit to the hotel within the year and the hotel remains as luxurious as any hotel in Europe within the larger hotel category. Location is ideal, food very good and facilities very extensive. The best place to stay in Geneva.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to post a review on TripAdvisor following your second stay with us. We are delighted to read that our great location, unbeatable view, various restaurants and facilities meet your expectations of a five-star establishment. Thank you once again for your thoughtful comments and we are looking forward welcoming you again... More 

Montreux, Switzerland
1 review
1 of 5 stars Reviewed 2 weeks ago

While checking in, the FO person was very rude, seemed like in a hurry or had his own issues else where. H owever You 're at work, you should not show your bad manners especially in hospitality business. 2. Seemed that he only wanted to get the money out of us. The room rate was 570 CHF per night and... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, We value your feedback and I have read your comment on Trip Advisor following your recent stay. As for your remark concerning the deposit, I sincerely apologize for the undue inconvenience caused in this respect. Needless to say that your observations will be shared with the team concerned and appropriate actions will be taken. Trusting that you will... More 

Somerset, NJ
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

....it's amazing I came out of the beautiful marble bath tub long enough to write a review. Comfort, accommodation, service and attention to detail is beyond words. But I'll try. Check in with Neal was a breeze. This was a work trip, so my company picks the hotel. One they use on a regular basis, yet a first time for... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your last stay with us and for your flattering remarks. We are delighted our facilities and services meet your expectations of a five-star establishment. Most important for us is the overall guest experience, rest assured that... More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

A very quick stay overnight but welcomed back as though I had been a friend of the family. Very courteous and seamless customer service delivery from all staff. I would feedback though the noise in the corridors from the cleaning staff should be carefully monitored as I needed to rest until after midday but was prevented by a very enthusiastic... More 

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, First of all I would like to thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at the Grand Hotel Kempinski Geneva. We are delighted to hear that you particularly appreciated the professionalism and efficiency of our staff. Rest assured that we will share your kind comments with the departments concerned.... More 

Geneva, Switzerland
Senior Contributor
21 reviews 21 reviews
5 of 5 stars Reviewed 4 weeks ago

I've stayed here three times now and for longish periods. The staff is wonderfully helpful. The food is outstanding. Everyone is friendly. The indoor pool is heaven. And not to forget the divine breakfast - such a massively large variety and such courteous service. I cannot wait to go back. Absolutely love the place!

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your 3rd stay with us. I could not be more pleased to read that you found the staff not only “very helpful”, but also “friendly”. We are delighted to learn that you particularly appreciated our various... More 

Bawtry, United Kingdom
Top Contributor
177 reviews 177 reviews
60 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed November 1, 2014

Been here on business a few times and it's a nice hotel. Good rooms very clean and spacious. Decent showers. Close to city centre and lake if you want shopping or a decent walk (you can run along the lakeside too). Restaurant is very good and there are a few choices. Business meetings are always nice here in the coffee... More 

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your last business stay with us. We appreciate your kind remarks and are delighted to hear your overall experience at our Hotel was positive. We are delighted to read that you enjoyed our comfortable and large... More 

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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Location: Switzerland > Canton of Geneva > Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Number of rooms: 412
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Hotel Style:
#6 Spa Hotel in Geneva
#11 Family Hotel in Geneva
#15 Business Hotel in Geneva
#22 Luxury Hotel in Geneva

142 photos of this hotel

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