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Grand Hotel Kempinski Geneva

#24 of 106 Hotels in Geneva
Certificate of Excellence
19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
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1 room 1 guest
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Grand Hotel Kempinski Geneva
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592 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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    (592)
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  • Sep-Nov only
    (151)
  • Dec-Feb only
    (122)
All months
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago NEW

I had a really nice experience at the Grand Hotel Kempinski Geneva. The hotel has got an amazing location just in front of the Jet d'eau and the staff is very helpful and nice. Special + : Great housekeeping service and chocolate delivered everyday. Great sauna and swimming pool. I would totally recommend this hotel.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to share your valuable comments. It is always a pleasure to read such an excellent review regarding a stay at Grand Hotel Kempinski Geneva. I will make sure that everyone from the hotel staff hears your kind words, especially the housekeeping service. We are looking forward to welcoming you back... More 

Berkshire
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My son and I arrived in Geneva on a blisteringly hot day in early July. Our warm welcome by the doorman and Reception staff set the tone for the rest of our visit. Our refurbished twin room had been upgraded and was supremely comfortable with a view over the lake. We had a really good lunch at the Il Vero... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, How delightful it is to read your comment! Thank you very much for taking the time to publish this review on Tripadvisor. The entire team of the Grand Hotel Kempinski Geneva strives to provide excellent service and there is no greater reward than your kind words. We hope to have the pleasure of seeing you again soon. Yours... More 

Belfast, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel in a stunning location. Service was first class. All the staff were extremely professional and helpful. The public rooms are so nice I didn't want to leave the hotel. Can't wait to go back.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to write such a wonderful review about your experience at the Grand Hotel Kempinski Geneva. Your excellent comments on our first class service, professional staff, and our incredible location are highly appreciated. I will make sure that everyone from the Grand Hotel Kempinski Geneva.team will hear your kind words. We... More 

Ahmadi
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is at the center of the Carnival. The staff are very friendly and helpful. The room is spacious and very comfortable. The minibar is unforgiven if you lift a bottle it will register to your account. Hotel has many entrances so whichever direction you are walking from you can get into the hotel. I did not like having... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us. I could not be more pleased to read that you found the staff not only “friendly”, but also “helpfull”. We are delighted to learn that you particulary appreciated our spacious and comfortable... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I want to comment mostly on my experience in the spa at the Kempinski. I had booked a facial treatment and it was not a good experience. The day after my face started to peel and I looked absolutely horrible for a week after the treatment. They peeled the top layer of my skin off. The other not so 5... More 

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London, United Kingdom
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Some rooms need refurbishment. It is always not a good feeling or discovery when you realise the rest f the hotel, especially the room,I snot as grand as the reception area. The reception staff are delightful but the management, who hover around the entrance, concierge and reception area are too aloof, business like, cold, stuffy and intimidating. The revellers cause... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to write a review about your recent experience at the Grand Hotel Kempinski Geneva. I was, however, concerned to learn that, on this occasion, we failed to deliver our normal high standards of service. Please accept my sincere apologies for the undue inconvenience. On the other hand, we are pleased... More 

Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The pool area was extremely warm . basically you don't even need a sauna, you just go in there and then to the swimming pool. Besides this everything was very nice. The service was of a very high class and I even got upgraded to a superior room since I wanted a smoking room without any charge. Though the mini... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for visiting The Grand Hotel Kempinski Geneva and for sharing your feedback on TripAdvisor. We appreciate your kind remarks on our high class service and are delighted to hear your overall experience at our hotel was positive. We look forward to welcoming you back on your next business trip to Geneva. Yours Sincerely, Thierry Lavalley General... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

Horrible service! The worst what so ever.. the waiter broke my mobile phone accidently and all what i get is we compensate you on Monday as shops are all closed now!!! My mobile is not working and my work email is linked to this device. The deputy manager is extremely rude and unfriendly. He says he cant do anything before... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Conversation on Instagram, August 1st Kempinski Geneva: Dear @sibakhafaji, We are very sorry about the incident with your telephone as well as for the inconvinience that might have resulted from it. We have taken due note and will inform the pertinent department in order to follow up on the issue. Please accept our appologies and recieve our kind regards. Siba... More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was surprised to see this hotel was not rated in the top 5 hotels in Geneva. I stayed for a week in November for work, and my every need was met. I stayed in a standard room overlooking the indoor hotel pool, which is not the best of views. I appreciated the Swiss chocolates that housekeeping left on my... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for your posting on TripAdvisor following your visit in November. We are really pleased that you had such a wonderful guest experience. Granted we do have a great location, and you found the indoor pool incredible as our great breakfast. Most importantly is that you feel very welcome, and attentive to little details. Look forward to... More 

Addu Atoll
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 20, 2015

Many stays each year. some rooms are great and some need a little updating, but the service is top notch. The breakfast is great! Great lake front location, can walk to just about anything you could want.

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Madam, Dear Sir, I would like to thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at the Grand Hotel Kempinski Geneva. We are delighted to read that you enjoyed our excellent service, great breakfast and our privileged location. Most important for us is the guest experience, rest assured that I will... More 

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