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All 105 Geneva hotels

Grand Hotel Kempinski Geneva

5.0 of 5 Hotel   |   19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva) (Mont-Blanc)
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Ranked #19 of 105 hotels in Geneva
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
Eurotraveller74 Lucerne, Switzerland
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410 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Lucerne, Switzerland
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago NEW

Stayed one night for Business. Room was fine and staff was friendly. Bed was firm. Bathroom a bit dated. The breakfast at 50 Swiss Francs was a let down. The eggs Benedikt came with a sauce that had turned solid like cheese... And the choice, although nice, was no where close to the price would make you expect it.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Eurotraveller74, We value your feedback and are pleased to hear that you particularly appreciated the comfort of your room and our friendly staff. On the other hand, we regret to learn that we failed to deliver our normal high standards of service for the breakfast. Needless to say that your comments has been taken into serious consideration, forwarded through... More

Sargans, Switzerland
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff was very friendly and the room service was great I didn't have time to experience the rest of the outlets but will definitely do it on my next trip. Rooms where very cosy and internet work perfectly.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear HerVaduz, Thank you very much for taking the time to post a review on TripAdvisor following your recent stay with us. We are delighted to learn that you particulary appreciated our friendly staff, your guest room ambience and facilities and the quality of our Room Service. We look forward to welcoming you back on your next trip to Geneva... More

Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, professional staff, some a bit "stand off", some like the front desk team were outstanding and very accomodating. Restaurant and pool are very nice. Service in the bar was slow and drink prices were very high. Missing basics, like same day pressing, or even a iron/iron board in the room. No ice delievery. I called down for shoe... More

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear KevinSkyline, We value your feedback and are pleased to hear that you particularly appreciated the professionalism and efficiency of our Front Desk staff and FloorTwo Il Vero Restaurant. On the other hand, we regret to learn that we failed to deliver our normal high standards of service, quality and hospitality, namely in housekeeping and Floortwo Bar. Needless to say... More

London, UK
Top Contributor
58 reviews 58 reviews
58 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a big, well located business hotel with views over the Lake from many of the rooms. It is a sound choice for business in Geneva. The rooms themselves are comfortable and have been well renovated since Kempinski took over management of the hotel and it shed its past as the Noga Hilton. But the modest size of the... More

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

First of all I would like to thank you so much for taking the time to share your comments on Tripadvisor regarding your recent stay at the Grand Hotel Kempinski Geneva. We are delighted to read that you enjoyed our great location, unbeatable view and confortable rooms. I would like to express my sincere apologies for the undue inconvenience at... More

Jacksonville, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

My husband and I enjoyed the 2 nights that we stayed at this hotel. The room and bathroom were beautiful. The TV had 7 or 8 English language channels. We were slightly disappointed that the pool was not heated. And the hotel restaurants were pricey!

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London, United Kingdom
Top Contributor
56 reviews 56 reviews
52 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was there last week for one night on business, and even though the room is ok, clean, and more or less comfortable, the issue is that if you want most of the things that are "given" in a business hotel, here you must ask for them.... 1. No iron and board on the room - needed to call guests... More

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Mr. Alvaro, Thank you for your constructive feedback. We are sorry to learn that, on this occasion, we apparently failed to deliver our normal high standards of service and hospitality, namely in your room and at the front desk at check-out. Needless to say that your observations will be brainstormed with my Operational Department Heads. On the other hand... More

France
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I am not a big fan of these big chain hotels, but the swimming pool attracted me there. Indeed the swimming pool is nice... for the rest... Had to ask to change room since the first one I got the window was stained and terribly awful. We got waken up by drunk customers in the hallway in the middle of... More

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Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was touring Switzerland for pleasure/business, I'm a travel agent. We only had one night in Geneva. I was impressed right away at check-in, they were very friendly and were able to check us in quickly. There's a very pretty lobby with a fireplace. The heart of the hotel is on the 2nd floor though. We had a partial view... More

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KempinskiHotelGeneva, Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for your kind words about the Grand Hotel Kempinski Geneva. It is amazing that you had a chance to see all the premises of our hotel and we are happy you liked them. We will be delighted to welcome you in Geneva again! Yours Sincerely, Hotel Management More

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is a like a good swiss watch. It just works, and it works really well. From check-in to finding my amazing room it was lovely. The staff are excellent, multilingual and take everything in their stride. My room was fantastic, I had a court year view, my employers didn't splash out for a lake view, but I was... More

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KempinskiHotelGeneva, Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for posting a review on TripAdvisor and for your flattering remarks about our rooms and wellness area. We are happy to read our facilities and services meet your expectations of a five-star establishment. We look forward to seeing you again! Kind regards, Hotel Management More

London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed over on a business trip to Geneva. Had the most fantastic stay in any hotel in a while: the staff is amazing, always smiling and ready to help. The facilities are very good: even in the most basic rooms everything is 5 star, very well thought of with no detail left uncovered. There us even a seperate lift linking... More

Was this review helpful? Yes
KempinskiHotelGeneva, Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for taking the time to write these kind words about the Grand Hotel Kempinski Geneva. We are happy to read that you liked our property, you were satisfied with our staff and you enjoyed our unbeatable hotel location. We will be delighted to welcome you again! Yours Sincerely, Hotel Management More

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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Phone Number:
Location: Switzerland > Geneva > Mont-Blanc
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 105 hotels in Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
Official Description (provided by the hotel):
Welcome to Geneva! Home to numerous international organizations, Geneva has been referred to as one of the world's best cities to live in. By bicycle or on foot, visit an awe-inspiring cathedral, the UN and Red Cross Head-quarters, swim in the famous Lake Geneva or simply marvel at the Jet d'Eau, the iconic water fountain that soars above the skyline. Majestically situated on the shores of Lake Geneva, The Grand Hotel Kempinski is both a perfect leisure and a business destination located in the heart of Switzerland's most cosmopolitan city. ... more   less 
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