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All 103 Geneva hotels

Grand Hotel Kempinski Geneva

5.0 of 5 Hotel   |   19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva) (Mont-Blanc)
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Grand Hotel Kempinski Geneva
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Ranked #22 of 103 Hotels in Geneva
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
markhenry1
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453 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
33 reviews 33 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A true pleasure to spend your time on beautiful situated on Lake Geneva. Very clean and luxurious. All staff are helpful and knowledgable .. A short walk or boat ride from all the sights or just a beautiful walk along the lake.. The restaurants in the hotel are worth visiting ..

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to post a review on TripAdvisor following your recent stay with us. We are delighted to learn that you particularly appreciated our privileged location, our “helpful and knowledgeable” staff and our various restaurants. We look forward to welcoming you back at the Grand Hotel Kempinski Geneva in a not too... More

Dhahran, Saudi Arabia
Top Contributor
57 reviews 57 reviews
27 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

what i will add to previous contributors: great location, best in front of the fountain, great lake walk, great sun in the rooms. restaurants are very good but less the expected already reviewed it. beds are not really comfortable but OK , pillows are miserable but i solved that by placing 2 large towels to harden them enough to match... More

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to post a review on TripAdvisor following your recent stay with us. We value your feedback and are pleased to hear that you particularly appreciated our unbeatable location and our various restaurants. On the other hand, we regret to learn that we failed to deliver our normal high standards of... More

Prague, Czech Republic
1 review
2 of 5 stars Reviewed 1 week ago

On 08 July 2014 I arrived to the hotel Kempinski to stay here for two nights. I gave doorkeeper the car key and he parked the car in the garage. On 10 July upon departure, doorkeeper brought back a car with the empty right rear tire. I told him that the car (Audi A8 Long) was passed on in perfect... More

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, First of all, we regret this incident with your tire and fully understand that it must have spoilt your last day in Geneva! However, the Grand Hotel Kempinski Geneva cannot be held responsible for this incident, the parking being public and independently run. We trust that you otherwise enjoyed the Hotel’s facilities services and prime location. Best regards,... More

Washington, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Yesterday I travelled from Zurich to Kempinski to attend a friends birthday brunch. Upon arrival the reception lady refused to confirm if my guest was at the hotel, let alone if she had booked a table for brunch. She was rude, looked me over rudely and blantantly asked me to wait outside. If such a hotel 'profiles' young coloured women... More

Was this review helpful? Yes 2
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you for your review following your recent visit to the Hotel for a Sunday Brunch. Kindly note that your observations do not reflect the quality of service and professionalism we strive to maintain at all times towards all our clients. Therefore, these have immediately been discussed with the Staff member concerned. I trust you will give us a second... More

Nairobi, Kenya
Top Contributor
68 reviews 68 reviews
49 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel caters for the rich and maybe not so famous, which is what it seems to be the way they like it. The average net worth of the clients here is probably significant. So the hotel has to cater for such expectations and standards. Overall the experience is of a relaxed atmosphere with many wiaters and service personnel available... More

Was this review helpful? Yes 2
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Thank you very much for taking the time to write a review about your recent experience at the Grand Hotel Kempinski Geneva. I was, however, concerned to learn that, on this occasion, we failed to deliver our normal high standards of service namely at the Front Desk and in your room. Please accept my sincere apologies for the undue inconvenience... More

Northern Ireland
Top Contributor
65 reviews 65 reviews
34 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I regularly stay in this hotel on business. On my most recent visit, it really begins to feel like this hotel is wearing out: the furniture feels old, the shower isnt great (careful with the dials: you could make tea with hottest setting!), and the view to the interior courtyard just looks dirty. I had really noisy neighbours, and lots... More

Was this review helpful? Yes 1
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, ​Thank you very much for your constructive comments which restrain my attention.​ I was concerned to learn that, on this occasion, we failed to deliver our normal high standards of service, namely in regards to noise pollution from the corridors, I sincerely apologize for the undue inconvenience and aggravation caused in this respect. I trust you will give... More

London, United Kingdom
Top Contributor
59 reviews 59 reviews
24 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel provides the usual 5* Kempinski hotel experience - at the usual high price. Location is excellent - right next to the lake. Lobby bar and restaurants are excellent. The pool area is really well arranged - so relaxing. But nothing is cheap. A single fizzy drink costs significantly more than from most nearby restaurants. Stay here if you... More

Was this review helpful? Yes 1
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It’s always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your recent stay with us. Your laudatory remarks on our unbeatable location next to the lake, our various restaurants and indoor pool are highly appreciated. We are delighted that our facilities and services met your expectations. We... More

Sao Paulo, SP
1 review
5 of 5 stars Reviewed 5 weeks ago

Very good location by the lake of Geneva. Excellent reception by professional people. Staff always available and ready to satisfy your requests. I am a regular customer either alone on business trip or with the family. The service is always outstanding. I feel like at home. I recommended the hotel to friends who made the same experience as mine. Thanks... More

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to post such a nice review on Tripadvisor. We are truly delighted to hear that you enjoyed our great location, as well as our “professional and available” staff. I have been pleased to share your compliments with our team who received your praise as the utmost reward of their hard... More

Southlake, Texas
Contributor
11 reviews 11 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 9, 2014

Last night in Switzerland, so we splurged. What a beautiful hotel, but extremely expensive. A double bed to these folks means pushing two twin beds together. All marble and chrome. This is where OPEC meetings are held in Geneva, and lots of international business people apparently stay here also. Restaurant was impeccable, particularly in a city where there are so... More

Was this review helpful? Yes 1
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Katie and Michael, Thank you very much for taking the time to share on Tripadvisor your recent experience at the Grand Hotel Kempinski Geneva. Your excellent comments on our beautiful Hotel, excellent restaurant and our unbeatable view are highly appreciated. We hope to have the pleasure of seeing you again soon at the Grand Hotel Kempinski Geneva. Until then,... More

Egg, Switzerland
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 28, 2014

First time in this hotel. Found it as it poped up on my search for a dog friendly 5star hotel in Geneva. Check-in was a bit slow but very friendly. Just as we wanted to go up to the room, we got informed that the dog is not allowed to remain alone in the room. This was not good news... More

Was this review helpful? Yes 4
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for staying at the Grand Hotel Kempinski Geneva and for sharing your experience regarding your recent stay with us on Tripadvisor. We value your feedback and are delighted to read that you particularly appreciated the kindness of our staff at the reception and door, and that you also enjoyed our large and comfortable rooms. Please accept... More

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Additional Information about Grand Hotel Kempinski Geneva

Address: 19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
Location: Switzerland > Canton of Geneva > Geneva > Mont-Blanc
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hotel Kempinski Geneva 5*
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