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Grand Hotel Kempinski Geneva

#23 of 106 Hotels in Geneva
Certificate of Excellence
19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
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Grand Hotel Kempinski Geneva
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549 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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Canton of Geneva, Switzerland
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

When we went out to the Kempinski for drinks, we had to stop by the Java club. It really has changed over the years! We had a fantastic time there! The entrance is free. Ordered a kamikaze, tasted awesome! Otherwise, living in GVA I never got the chance to try out the hotel!

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East Sussex
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Unfortunately I wasn't in Geneva very long, but this hotel was absolutely amazing. The facilities and the rooms were fantastic. The views across the lake over to the mountains were stunning. I hope to return very soon!

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to write such a wonderful review about your experience at the Grand Hotel Kempinski Geneva. Your excellent comments on our incredible location,facilities, rooms and stunning view ​are highly appreciated. We hope to have the pleasure of seeing you again soon. Until then, I wish you all the best. Yours Sincerely,... More 

Senior Contributor
28 reviews 28 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is very spacious and well equipped for the traveller. Staff is very friendly and the location of the hotel is really in an ideal spot near Lake Geneva. Rooms are quite spacious and nicely furnished. Near to lots of restaurants and shopping.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us. I could not be more pleased to read that you found the staff “very friendly”. We are delighted to learn that you particulary appreciated our large rooms and our unbeatable location. Most... More 

Barnsley, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Quality hotel. Amazing location by the lake. The view from the Terrace Bar was beautiful. Rooms very smart and well serviced. Only slight complaint was the lack of coffee facilities in the room. But otherwise can't fault the hotel.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for staying at the Grand Hotel Kempinski Geneva and for sharing your experience with us on Tripadvisor. We value your feedback and what a pleasure to read that you particularly appreciated our rooms and service, and that you also enjoyed our unbeatable location and view. As for your remark concerning the lack of coffee facilities this... More 

Senior Contributor
37 reviews 37 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect location which is located in front of Geneva lake, modern toilet and enough room spaces, everything thing are close to the hotel so you can find any type of restaurants just behind even if you would like to rent a car, great atmosphere at the dinner time in the first floor, the hotel provides valet car parking with extra... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments regarding our guests’ experience. Thank you for your posting on TripAdvisor following your stay with us. I could not be more pleased to read that we have the “Best Concierge”, and the “Best Services”. We are also delighted to learn that you particularly appreciated our large rooms and... More 

Dublin, Ireland
Top Contributor
70 reviews 70 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel has great location with some of the most extremely helpful and professional staff. The location itself is beautiful and the boat to go to the other side of the city is right in front of the hotel which is super convenient. I had a single room which was a bit small, but I was out most of the... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Madam, Dear Sir, How delightful it is to read your comment! Thank you very much for taking the time to publish this review on Tripadvisor. The entire team of the Grand Hotel Kempinski Geneva strives to provide excellent service and there is no greater reward than your kind words. I hope to have the occasion of welcoming you back... More 

Geneva, Switzerland
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Years ago Brunch on Sundays at the Noga Hilton/Kempinski was a wonderful experience. It has little by little gone down hill to the extent that the brunch now is more like a greasy canteen with extremely unimaginative food. Other hotels in Geneva have the most sumptuous Sunday Brunches for the same price. Extremely poor. Never, ever will I go again.... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, We value your feedback and regret to learn that we failed to deliver our normal high standards of service and quality in our Brunch. Needless to say that your observations will be brainstormed with my Food & Beverage Director and appropriate actions will be taken. Trusting that you will give us another opportunity to welcoming you back to... More 

London
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was full of surprises. Some were good, some were bad....overall I think they cancelled each other out and so I landed on an "average" experience. I was there in the summer which is also the time where wealthy Arabs go to Switzerland to escape the heat. I was surprised the hotel parking was a supercar showroom. I was... More 

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Washington, District of Columbia
Senior Contributor
49 reviews 49 reviews
38 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location can't be beat, right across the street from the lake and a simple walk to most touristy places. There is a slightly sketchy red-light district if you were to walk in one direction (away from the lake), but there is nothing but beauty if you walk in all the other directions. The bathroom was huge, the gym was... More 

Was this review helpful? Yes 1
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, First of all, I would like to thank you for taking the time to write such a great review on TripAdvisor. I am delighted to read that you found our location unbeatable and also that you particularly appreciated our staff service, your bathroom and our Fitness Center facilities. I very much look forward to welcoming you back to... More 

Eindhoven, The Netherlands
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

Prices are very high, but everything is very pricey in Geneva... Staff is well trained and very friendly. I had dinner in The Grill and Il Vero. Quality of the food is outstanding, I enjoyed every meal! A very nice view from all restaurants.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, It is always a pleasure to read such positive comments. Thank you for sharing your experience with us. We are delighted to know that you thoroughly enjoyed your stay and that you especially liked the quality of our food in the restaurants as well as our breath-taking view of the lake, the Jet d’Eau fountain and the Mont-Blanc.... More 

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