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Grand Hotel Kempinski Geneva

#24 of 106 Hotels in Geneva
Certificate of Excellence
19, Quai du Mont - Blanc, Geneva CH - 1211, Switzerland (Formerly Le Palace Hilton Geneva)
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Grand Hotel Kempinski Geneva
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580 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 2 days ago NEW

Horrible service! The worst what so ever.. the waiter broke my mobile phone accidently and all what i get is we compensate you on Monday as shops are all closed now!!! My mobile is not working and my work email is linked to this device. The deputy manager is extremely rude and unfriendly. He says he cant do anything before... More 

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Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I was surprised to see this hotel was not rated in the top 5 hotels in Geneva. I stayed for a week in November for work, and my every need was met. I stayed in a standard room overlooking the indoor hotel pool, which is not the best of views. I appreciated the Swiss chocolates that housekeeping left on my... More 

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Addu Atoll
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Many stays each year. some rooms are great and some need a little updating, but the service is top notch. The breakfast is great! Great lake front location, can walk to just about anything you could want.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Madam, Dear Sir, I would like to thank you for taking the time to share your comments on Tripadvisor regarding your recent stay at the Grand Hotel Kempinski Geneva. We are delighted to read that you enjoyed our excellent service, great breakfast and our privileged location. Most important for us is the guest experience, rest assured that I will... More 

Hawalli, Kuwait
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband, 6 year old, and I stayed here while I was on a work trip. The location is amazing - you're right on the street around the lake and you can see the Jet d'Eau from the hotel. It's also easy walking distance to most tourist activities in the city, and some great parks, and only about a 30... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you for visiting The Grand Hotel Kempinski Geneva during your business trip and for sharing your feedback on TripAdvisor. We appreciate your kind remarks on our amazing location, service, great breakfast, pleasant Lounge and nice pool and are delighted to hear your overall experience at our hotel was positive. We look forward to welcoming you back on... More 

Santa Monica, California
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Went to Kempinski for a girls spa weekend. We booked a wellness deal that include 2x 60 minutes massage, breakfast, unlimited access to the spa during the time we stay. The Kempinski is beautiful located by the Jet D'Eau. While our room did not have a direct view to the Jet, we got a top floor room with balcony with... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to write such a wonderful review about your experience at the Grand Hotel Kempinski Geneva. Your excellent comments namely at our Spa by Resense are highly appreciated. I will make sure that everyone from the Grand Hotel Kempinski Geneva team will hear your kind words. We hope to have the... More 

Phoenix, Arizona
Level Contributor
116 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel has an excellent location, lovely rooms, and fantastic customer service. The front desk staff were very helpful as well as the concierge and doormen. The only negative was the Italian restaurant on the second floor of the hotel which also serves as the breakfast room. The waiter as well as the head supervisor on duty were arrogant and... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, I have read your comments on Trip Advisor following your recent visit. I was very concerned to learn that, on this occasion, we failed to deliver our normal high standards of service and professionalism at the restaurant. Please accept my sincere apologies for the waiter and supervisor’s inappropriate behaviour, which was immediately discussed with my Restaurant Director. On... More 

Wellington, New Zealand
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had two nights at the Kempinski. What can be said other than very stylish. Well appointed suite with plenty of space. Great view overlooking Lac Leman. Great food in Le Grille. Breakfast was one of the best I have had in Switzerland. Look forward to coming back.

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, Thank you very much for taking the time to write such a wonderful review about your experience at the Grand Hotel Kempinski Geneva. Your excellent comments on our incredible location, large and comfortable Suite, excellent food at Le Grill and our great breakfast are highly appreciated. I will make sure that everyone from the Grand Hotel Kempinski Geneva.team... More 

Inverness, United Kingdom
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Immaculate hotel, exemplary service, stunning rooms, fantastic outdoor and indoor restaurant, you could not be disappointed. The wine waiter was very knowledgable and we tried the local Swiss wine Diable Rouge on his recommendation. Fantastic. Try it. We had a great meal outside, in a quiet corner of the garden courtyard seating area. Despite there being almost every seating area... More 

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KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, What a pleasure to read your uplifting posting on TripAdvisor following your visit to Grand Hotel Kempinski Geneva, it was so much appreciated. Thank you for being such a wonderful ambassador! Look forward to a return visit! And thank you for writing. With my best regards, Thierry Lavalley General Manager More 

Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Kempinsky sets a standard which is hard to beat. Stylish elegance. Staff who ooze the meaning of service - charming, quick, helpful, efficient. Lovely food. Great rooms. Amazing views. All hideously expensive but somehow I didnt begrudge a penny. You feel pampered and special and welcome. Lovely. HH

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, How delightful it is to read your comment! Thank you very much for taking the time to publish this review on Tripadvisor. The entire team of the Grand Hotel Kempinski Geneva strives to provide excellent service and there is no greater reward than your kind words. We hope to have the pleasure of seeing you again soon. Yours... More 

Melbourne, Australia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for almost 10 nights in June split into two visits and so got a chance to experience two rooms. First, forget about the price. it's Geneva. In terms of service, amenities, room, bed it's what you would expect for this type of hotel. Overall it was a pleasant stay. Only a couple of things annoyed me: the fresh apples... More 

Was this review helpful? Yes
KempinskiHotelGeneva, General Manager at Grand Hotel Kempinski Geneva, responded to this review

Dear Guest, First of all I would like to thank you for taking the time to share your comments on Tripadvisor regarding your stay in June at the Grand Hotel Kempinski Geneva. We appreciate your kind remarks and are delighted to hear your overall experience at our hotel was positive. Most important for us is the guest experience, rest assured... More 

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