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Mandarin Oriental, Geneva

#5 of 106 Hotels in Geneva
Certificate of Excellence
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Quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland
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Mandarin Oriental, Geneva
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266 Reviews from our TripAdvisor Community

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Traveler rating
    202
    46
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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  • All months
    (266)
  • Mar-May only
    (86)
  • Jun-Aug only
    (65)
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    (49)
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minsk
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the hotel with my mom and were extremely surprised with impeccable service in All departments of the hotel, they work as a real team, predicting your desires and helping you with anything you need and want. Very good breakfast. Even if you are not staying at the hotel go to have breakfast at their Restaurant. High quality... More 

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear 35tat, Thank you so much for having taken the time to share your kind feedback with us. We are delighted to read that you enjoyed our legendary service, the anticipation of your needs and the quality of our newly revamped breakfast buffet. A great breakfast makes a great day and stay. Your confirmation is a ringing endorsement of our... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

One cannot go wrong with a stay at this Mandarin, especially with a river view room. The hotel's service was also incredible and I would stay here again in a heartbeat. Sure it's not the biggest or best Mandarin or luxury hotel I've stayed at, but it's definitely classy and a very solid option for Switzerland (in a country where... More 

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear InManhattan, Thank you so much for having taken the time to share your great feedback with us. Wonderful to have you as fan. We are delighted to read that you very much enjoyed our hotel's legendary service and our Concierge Damien is also very grateful for the kind comment. Please allow me to apologize for the inconvenience you experienced... More 

North Houston, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

Reduce meal and beverage prices to attract clients to stay at the hotel. Man y people were leaving for the evening and would have provide good voluenm of business for the chain. Quality was good, service excellent, prices too steep.

Review collected in partnership with this hotel

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear 849ernestd, Thank you for your comment following your recent stay with us. We are happy to read that you enjoyed our hotel's service quality and thank you for the high rating. While we understand your feeling about high prices, the strengthening of the Swiss Franc in mid January definitely had a subsequent role to play. You may rest assured... More 

Lahore, Pakistan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Go to the Four Seasons. This hotel is old and not really and Mandarin Oriental. The staff is snobby and the rooms smell. The bathrooms have marble from the 70's (and not it IS NOT ELEGANT- its cheap). Was very dissapointed. Most of all i felt like the staff were BLATANT SNOBS. Good luck with getting any change out of... More 

Review collected in partnership with this hotel

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London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Mandarin Oriental is by far the very best of hotels I have experienced in Geneva. Flawless service. It is always my first choice. Bedrooms are as big as a good size living room and the bathrooms are awesome and feel like Spas.

Review collected in partnership with this hotel

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear aamirislam, Thank you so much for your lovely comment. We are delighted to have you as a FAN of Mandarin Oriental, Geneva and to know that you love our service and spacious rooms/bathrooms. We already look forward to welcoming you back to charming Geneva soon. Best regards, Lars Wagner General Manager Mandarin Oriental, Geneva More 

Miami, Florida
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked our room through Amex Fine Hotels. It was originally for 3 nights, but we changed it to 4 nights one day before we arrived. This qualified us for one free night, which the hotel cheerfully gave us. The room was large and comfortable. It was unseasonably warm in Geneva so we had the hotel send up a fan... More 

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear ijloewy, My team and I would like to thank you so much for having taken the time to share your kind impressions with us. We are delighted that you loved our spacious rooms and bathrooms, the quality of our restaurant and breakfast buffet, our ideal location, as well as our friendly and convivial service. We will look forward to... More 

Kuwait City, Kuwait
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Expensive is the norm at Switzerland, but I have stayed at resort private pool villas with half that price! The Front desk were extremely helpful, the entire staff were polite. The rooms were thankfully spaceous for European standards but the furniture is in much need of refurbishment. Beware, the A/C during summer does not do a good job of cooling... More 

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Dalal A, Thank you for having once more taken the time to share your feedback with us, following your "best meal" comment about Rasoi by Vineet. I am sorry to read that you did not find our hotel's price to be up to your expectations. We do strive to always keep your rates aligned with our hotel's positioning and... More 

Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have searched a lot before choosing Mandarin Oriental Hotel for our stay in Geneva. Among all five star hotels in Geneva i had finally decided to stay at Mandarin Oriental hotel for its spacious rooms and central location, despite its expensive price. We were a group of 3 girlfriends and we have booked 2 deluxe interconnecting rooms for our... More 

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear doctorfatima, I would like to thank you for having taken the time to share your extensive feedback with us following your experience of Mandarin Oriental, Geneva. First of all, I would like to apologize again for the issue with your air-conditioning system, which is not at all part of our usual standards. I am very happy to read that,... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Mandarin Oriental, Geneva for 2 days at the end of April. The warm welcome at arrival was starting well my vacation. Seriously, I travel a lot (but this is my 1st review on Tripadvisor) and never saw hotel staff so nice. One time I came back to my room and the cleaning lady was in my... More 

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Sjeanmtl, I would like to thank you for having taken the time to share your very nice (and first) feedback with us following your stay at our hotel. We are delighted that you enjoyed so much our legendary service, our spacious rooms and the ideal tranquil location of our hotel. We already look forward to welcoming you back to... More 

Zurich
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The day before my arrival I told MO that I would be arriving early at 10AM. At check-in they had my room ready for me to be able to settle in and get ready for my meetings. For me that makes the difference in service. Thank you.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear addis333, Many thanks for your kind and positive comment about your recent stay with us. We are delighted that you enjoyed our hotel's proactive and accommodating service. We look forward to welcoming you back soon. Best regards, Lars Wagner General Manager Mandarin Oriental, Geneva More 

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