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Mandarin Oriental, Geneva

#5 of 106 Hotels in Geneva
Certificate of Excellence
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Quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland
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Mandarin Oriental, Geneva
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281 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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  • All months
    (281)
  • Mar-May only
    (86)
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Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is called hotels at their best Top class friendly service Made to feel at home from the moment you pull in at the front door Top quality rooms overlooking the river Every small need anticipated and delivered Very nic bar Most attentive and friendly staff who know your name This is hotel service master class at its best When... More 

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Sgypsy, Thank you so much for having taken the time to share your amazing feedback with us. We are delighted to read that our hotel and legendary service exceeded your expectations in many ways. It is a pleasure to know that you felt at home and that you loved our caring service and attention to details. Many thanks for... More 

Columbus, Ohio
4 of 5 stars Reviewed 4 days ago NEW

Staying at the Mandarin Oriental was a real treat. The staff was wonderful, especially Frank who was fantastic from the moment I arrived until I left 11 days later. Great location! The room were well decorated and very comfortable!

Review collected in partnership with this hotel

Was this review helpful? Yes
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear KNSJJH, Many thanks for your kind feedback following you stay with us. Frank and all of us are delighted that you enjoyed your experience and particularly our spacious rooms and ideal location. We look forward to welcoming you back in the not too distant future. Best regards, Lars Wagner General Manager Mandarin Oriental, Geneva More 

Washington DC, District of Columbia
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Pros: Excellent location, Top-notch service, wonderful rooms Cons: None I recently had the opportunity to spend three nights at the Mandarin Oriental. This was my first time staying at a Mandarin Oriental hotel, and I was very excited to experience the service that the hotel is known for. I was not disappointed. The hotel is well-situated, adjacent to the River... More 

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear WashDCRoad_Warrior, Thank you so much for having taken the time to share your amazing feedback with us. We value the time you have taken to write this long report for fellow travelers allowing them an insider glimpse of our city, hotel and service levels. We are very pleased to read that you were delighted by your first experience of... More 

Melbourne, Australia
Level Contributor
137 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was a real joy to arrive after a few days of travelling around the west of France to the wonderful Mandarin Oriental Geneva. I have always been a fan of the group and this only confirms why.......arrival by my car was smooth, check in fast and perfect with the escort to the rooms and clear explanation of all the... More 

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear JohnTGN, Thank you so much for having taken the time to share such a great feedback with us! We are delighted that, from the moment you arrived until even after your stay, you had an amazing time with us and that you found our hotel to be a most relaxing haven. It is a pleasure to know that you... More 

Kuala Lumpur
Level Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

very good Location, spacious rooms, perfect welcome. very friendly and professional staff. different good Restaurants, excellent breakfast. ideal for Business. I highly recommend this Hotel for a stay in geneva.

Review collected in partnership with this hotel

Was this review helpful? Yes
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear MY_visitor, Thank you for taking the time to post on TripAdvisor following your recent stay with us. We are delighted to know that you really enjoyed the location, the spacious rooms, our restaurants and the friendliness and effectiveness of the staff. Thank you for recommending our hotel to the online community. We already look forward to welcoming you back... More 

Geneva, Switzerland
Level Contributor
181 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 403 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My 9 years old son and myself spent one night in Mandarin Oriental Geneva, staying in Premier River View room number 556, 5th floor. Our check in process was made efficiently and with smile, receiving even a cup of champagne at the reception ! The view from the room was very nice, looking directly on the Rhône river and Salève... More 

Was this review helpful? Yes 2
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear otterboris, Thank you so much for sharing this lovely and very detailed feedback with the online community following your recent stay with us. We are delighted to read that you loved the location, our fitness center, the MObar, the Room service and breakfast offer and the quality of service offered by the staff. Thank you for your suggestions regarding... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If it is your first time in Geneva like me and my six year old son you need to know that Geneva is very small city and the focus of the city is Lake not that small river..So try to choose lake view hotels. I have stayed in Mandarin Barcelona and liked it very much thats why I choose to... More 

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Pinarata, Thank you for taking the time to share your impressions on your stay with us and the Trip Advisor community. I am sorry that you did not enjoy the view over the river, our guests like the tranquility of the river and the walking distance to all attraction points in Geneva. I apologize for the inconvenience you have... More 

Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at Mandarin Oriental Geneva for 2 nights on a road trip around switzerland. Location is excellent, right on the lake and next to the shopping districts. Booked a deluxe room, decent size for a family of 3, we were accompanied by our 6 year old daughter. The breakfast was very extensive and leisurely, sitting outside was very leisurely. It... More 

Was this review helpful? Yes
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Rajatm123, Thank you for taking the time to share with us a feedback on your stay with us. We are very happy to read you enjoyed the location, the comfort of the room you stayed in, our buffet breakfast offer and the friendliness and effectiveness of our Concierge. We hope to have the pleasure of welcoming you back in... More 

minsk
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 26, 2015

We stayed at the hotel with my mom and were extremely surprised with impeccable service in All departments of the hotel, they work as a real team, predicting your desires and helping you with anything you need and want. Very good breakfast. Even if you are not staying at the hotel go to have breakfast at their Restaurant. High quality... More 

Was this review helpful? Yes
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear 35tat, Thank you so much for having taken the time to share your kind feedback with us. We are delighted to read that you enjoyed our legendary service, the anticipation of your needs and the quality of our newly revamped breakfast buffet. A great breakfast makes a great day and stay. Your confirmation is a ringing endorsement of our... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 26, 2015 via mobile

One cannot go wrong with a stay at this Mandarin, especially with a river view room. The hotel's service was also incredible and I would stay here again in a heartbeat. Sure it's not the biggest or best Mandarin or luxury hotel I've stayed at, but it's definitely classy and a very solid option for Switzerland (in a country where... More 

Was this review helpful? Yes
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear InManhattan, Thank you so much for having taken the time to share your great feedback with us. Wonderful to have you as fan. We are delighted to read that you very much enjoyed our hotel's legendary service and our Concierge Damien is also very grateful for the kind comment. Please allow me to apologize for the inconvenience you experienced... More 

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