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Mandarin Oriental, Geneva

5.0 of 5 Quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland
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Certificate of Excellence 2014
Mandarin Oriental, Geneva
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Mandarin Oriental, Geneva
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216 reviews from our community

Traveler rating
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    10
    2
    1
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32
44
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Glasgow, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My second visit to the Mandarin Oriental, Geneva - and thankfully for a longer stay than my first. I love this hotel and I have never stayed in a hotel before or since that can match it. The service is excellent - I do believe that anything I could possibly have required would have been provided for me. Every member... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

Wonderful location, pleasant staff, lovely room with a bed that I'd be happy to stay in all day, this hotel is the epitome of luxury and comfort. We were in Geneva on business. It was wonderful to have such a lovely nest to return to at the end of each busy day. The staff remembered our preferences from previous visits... More 

Review collected in partnership with this hotel

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Geneva
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed at Mandarin Oriental for several months now. The service is always exceptional and person oriented. The team does a great job to fulfill every wish you may have. The rooms are always clean and maintained at a very high standard.

Review collected in partnership with this hotel

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear 211pj100, Thank you so much for your kind feedback following this additional stay with us. Our team and I are delighted to read that you love our exceptional service, as well as the decoration and facilities of our rooms. We look forward to welcoming you back soon. Best regards, Lars Wagner General Manager Mandarin Oriental, Geneva More 

Franschhoek
Top Contributor
63 reviews 63 reviews
36 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we love this hotel but had almost given up on staying at it because of its insistence in the past to charge for internet access. They have fortunately seen the light and excellent internet is now available as part of the room charge. This is excellent news as I had taken the decision to no longer stay at properties that... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Bigplatcool, Many thanks for having taken the time to share with us again your kind feedback following your recent stay at Mandarin Oriental, Geneva. We were very happy to welcome you back and we appreciate to know that your decision to return was influenced by the fact that internet access was included in your room rate. All Mandarin Oriental... More 

London, United Kingdom
Top Contributor
75 reviews 75 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

from the moment I entered into the hotel lobby to the check out, it was wonderful again. The staff were polite and very helpful and the welcome glass of bubbly was a refreshing treat. The rooms are well maintained with attention to detail. A truly a hotel in its own class

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear meedan_hk, Thank you very much for your kind feedback. We are very happy to read that once again you had a delightful stay with us and that you enjoyed our welcoming treats, carefully decorated rooms and our luxurious services. We already look forward to welcoming you back to your “home away from home”. With best regards, Lars Wagner General... More 

Berlin, Germany
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Of course this was an excellent stay, but... the Mandarin Oriental brand makes you expect so much more. The room could have been more stylish. Service needs improvements... However let me repeat, it was very good - BUT not exceptional.

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Kate K, We thank you for your kind feedback and the 5 dots rating, yet we are concerned to read that your stay was not up to your expectations, especially in terms of service. As we constantly seek to deliver the best service to our guests, we would have loved to receive more details that would have allowed us... More 

Cape Town, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2015

Stayed at the hotel for only one night, but from the minute I walked in the door until the moment I left, the service was impeccable! Outstanding in every aspect from front desk to room service to breakfast to finally working with conceirge on my directions etc. The rooms themselves are as expected from a 5 star hotel. The only... More 

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Terry W, My team and I would like to thank you so much for your amazing comment about your recent stay with us. It was a pleasure having you and we are delighted to read that you considered our service to be outstanding. We look forward to welcoming you back and delighting you even more on a future visit.... More 

Houston, Texas
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 28, 2015

I am late on writing this review, but this hotel and its team were incredible. I stayed for leisure with a friend back in September. From the moment I arrived it seemed that all of the staff were eager to assist in any way they could. I arrived early and my room wasn't ready, but the front desk colleague took... More 

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Katie M, A million thanks for taking the time to share with us your feedback about your leisure stay at Mandarin Oriental, Geneva from September. We are delighted to read that you loved our service, room’s amenities, Rasoi gastronomy, and especially our Golden Keys Concierge team. They were so pleased to read your kind feedback and happy to arrange... More 

Bahrain
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 28, 2015

Situated alongside in the heart of the city, offer style, service and a wonderfully peaceful setting on the banks of the River Rhône. Overlooking the river and within walking distance of attractions such as the Jet D’eau, St. Peter’s Cathedral and the United Nations building. Within easy reach of Geneva’s chic boutiques and restaurants. Short walk to the financial district.... More 

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Khabbaz, We would like to thank you very much for having taken the time to share your kind feedback about your recent stay with us. It is a pleasure to read that you particularly enjoyed the ideal location of our hotel, as well as our rooms and suites with views over River Rhône. We look forward to welcoming you... More 

Nara, Japan
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 27, 2015

An astonishingly well-run, sleek, efficient and gorgeous property, right in the heart of Geneva. The service is impeccable, almost Japanese in its flawlessness--even doormen remember your name and the concierge sets new standards for friendliness and efficiency; the rooms are gorgeous, with everything you need and more (the only caveat--be aware of the wild water jets from the showers); everything... More 

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MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Spriyer, Thank you so very much for your wonderful feedback about your recent stay with us. We are delighted that our service, rooms and legendary hospitality exceeded your expectations, especially since you are such a well-traveled person. We really appreciate that you took the time to share your thoughts with us and thank you also for the note about... More 

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Additional Information about Mandarin Oriental, Geneva

Address: Quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Geneva 5*
Number of rooms: 196
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Also Known As:
Mandarin Oriental, Geneva Hotel Geneva
Mandarin Switzerland
Mandarin Oriental Switzerland
Geneva Mandarin Oriental
Hotel Style:
#2 Luxury Hotel in Geneva
#4 Family Hotel in Geneva
#4 Romantic Hotel in Geneva
#6 Business Hotel in Geneva

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