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Mandarin Oriental, Geneva

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Quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland
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1 room 1 adult
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Mandarin Oriental, Geneva
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358 Reviews from our TripAdvisor Community

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Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The hotel staff is amazingly friendly and forthcoming. Haven't seen anything equal in Geneva. The houskeeping/cleaning of the rooms is always perfect. I have stayed a very long time in the hotel and everyday the service is perfect. Perfect as the first day. Gym is not huge but has everthing you need and top of edge equipment.

Helpful?
Thank pjung14
Franschhoek
Level Contributor
83 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel is still excellent I di not think that the new Swiss Style restaurant in the lobby does anything for the hotel due to poor service and only adequate food. Nothing special unfortunately. Unlike the breakfast which is great.

Review collected in partnership with this hotel

Helpful?
Thank Bigplatcool
London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 1 week ago

I have been staying here for over 10 years and the rooms are looking tired. The hotel needs renovating to bring it up to date with the nearby competition. There are better hotels to stay at in Geneva for the same price category. Housekeeping service was erratic including the turndown service that was offered at 10pm one night ! The... More 

Helpful?
1 Thank Caroline K
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Staff are excellent and knowledgable on the different attractions Geneva has to offer. Walking distance from the famous fountain. Rooms are well equipped with everything you need and very comfortable beds. Restaurant in the hotel has incredibly friendly staff and great food. Highly recommended.

Helpful?
Thank Gilles0823
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Mandarin is a brilliant hotel. Very comfortable, good location. Pets are also allowed in the hotel which is good for some but not so much for others. Good restaurants in the hotel. A few minutes walk from Jet D'eau.

Helpful?
Thank a1syed
Sao Paulo, SP
Level Contributor
59 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My Family and I spent 2 nights at mandarin geneva in january, 2016. The hotel location is fantastic, the staff very welcome, and the overall quality very good. We had an free upgrade to two big and very comfortable rooms: nrs 578 and 580.Free wifi and very good quality. The room view was not very good, as we only see... More 

Review collected in partnership with this hotel

Helpful?
Thank zuleica g
Canton of Basel, Switzerland
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 27, 2015

We stayed here on an AMEX package and received a room upgrade as well as a bottle of champagne on arrival. We traveled with our dog who got her own bed and bowls. The staff was incredibly helpful and friendly, and the hotel has a great attention to detail. My first time at a Mandarin Oriental, so a great stay,... More 

Helpful?
Thank trailrunr
MOGVA, Directeur général at Mandarin Oriental, Geneva, responded to this review

Dear trailrunr, Many thanks for your lovely comment and we are delighted that you enjoyed your stay with us, as a first time in a Mandarin Oriental hotel. It was a pleasure to welcome you and to delight you with our AMEX amenities and many surprises. We look forward to welcoming you back soon to charming Geneva. Kind regards, Lars... More 

New York City, New York
1 review
3 of 5 stars Reviewed December 24, 2015

For this price, you can do better - in Geneva, you'd be better off saving money at a less expensive hotel or trying the Four Seasons. Mandarin is an excellent chain but not all of their hotels are made equally. Nice people, friendly service, but the room we had was dark, limited lighting, had a funky smell that was never... More 

Review collected in partnership with this hotel

Helpful?
Thank RegularTravel107050
MOGVA, Directeur général at Mandarin Oriental, Geneva, responded to this review

Dear RegularTravel107050, Thank you for having taken the time to share your feedback following your stay with us. We are sorry to read that you did not find our services to be up to your expectations, especially as a "connoisseur" of Mandarin Oriental hotels worldwide. Each Mandarin Oriental hotel is designed and decorated with a strong emphasis on local customs... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed December 17, 2015

The standard room is simple but fine. The hotel in general is not vey well maintained. The corridor leading to my room in the 6th floor smelled horribly (apparently due to water leaking in neighbor room a few days before my arrival). Bring your own hair dryer if you need one, because the one provided in the room is of... More 

Helpful?
Thank Ana P
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Ana P, We are sorry that your experience of our hotel was not up to your expectations. I have personally followed-up with our maintenance colleagues in order to check and replace the hair-dryer in your room. We are grateful that you took the time to share this incident with us as it will help us improve upon our services.... More 

Beijing Region, China
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed December 10, 2015

Staff here were warm, caring, professional. Great view over the river. Would visit here another time. Very closed to the old town and the commercial center. Every day, I went across the river Rhone and took a walk. Concierge was very helpful. If UnionPay were accepted here, it would be perfect!

Helpful?
Thank Claire Tiantian C
MOGVA, Directeur général at Mandarin Oriental, Geneva, responded to this review

Dear Claire Tiantian C, Many thanks for your lovely comment about your recent stay with us. We are delighted to know that you loved the service provided by our colleagues, the ideal central and riverside location of our hotel and our Concierge team. Having caring colleagues is important and your confirmation of this is a ringing endorsement of our constant... More 

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