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Mandarin Oriental, Geneva

5.0 of 5 Quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland
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Certificate of Excellence 2014
Mandarin Oriental, Geneva
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Mandarin Oriental, Geneva
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203 reviews from our community

Traveler rating
    154
    36
    10
    2
    1
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31
41
9
94
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Despite being in the middle of the city next to a road crossing, it is quite during night time. High quality amenities, big room, free upgrade received for ny first stay. Breakfast not tested, room service neither. Collection of different pillows available.

Was this review helpful? Yes
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Silvia W, Thank you for your kind feedback following your first stay with us. We are very happy to read that you enjoyed your quiet stay and had some relaxing time. It is also a pleasure to read that you appreciated our amenities, room settings and our pillow menu. We look forward to welcoming you back to Mandarin Oriental,... More 

Basel, Switzerland
Contributor
18 reviews 18 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We had the pleasure staying at the Mandarin Oriental in Geneva for the second time. As always we had a fantastic experience. The staff members were all very happy to provide us with assistance. Our room was large and fully renovated with a nice view over the river. We have enjoyed the big TVs with tons of international channels. The... More 

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear julien_basel, We are so pleased to read that once again you loved your stay with us, thank you so much for having taken the time to share your feedback with us and with the online travelers community. It is a pleasure to read that you particularly enjoyed the luxurious urban retreat feel of our renovated rooms and our ideal... More 

Dubai, United Arab Emirates
Contributor
16 reviews 16 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Although the hotel building is quite old and somehow a little rundown, the quality of the services and the attention of the staff to make everything smooth and easy has made my stay. I can only hope that next time I visit this hotel, the awful and cheap policy of charging guests for internet connection will no longer be there.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear nounouchine, Thank you for your comments and observations regarding your recent stay with us. We are pleased to read that you enjoyed our professional and highly personalized service. Our internet connection is one of the fastest in town (200Mbit), with a capacity of up to 6 devices per hotel room. Additionally, we provide 4 complimentary terminals in our lobby... More 

Adam Hayden
Contributor
16 reviews 16 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location was perfect - great for shopping and site seeing. The staff were warm, welcoming and interested in getting to know our preferences without being intrusive. The breakfast buffet was generous and nothing was too much trouble for the staff. The room was typical MO style. However, the room service stood out as being the best! A good blend... More 

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear HaydenAJ, Thank you so much for kind feedback following your recent stay with us. We are delighted to read that you loved our hotel’s location, friendly colleagues, enhanced breakfast buffet, room decoration and especially our room service offerings. We have passed on your wonderful observations to our teams who assisted you. It will be a pleasure to welcome you... More 

Geneva, Switzerland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have To Say,My First Time There Wasn't What I Expected.My Thoughts And Expectations Changed As Soon As I Arrived At The Hotel.The Staff Were Very Helpful And Friendly.And The Rooms,Splendid!The View Was The Icing On The Cake.The Food And The Rooms Were Also Top-Notch.I've Been Here Thrice And Will Come Back Again For The Fourth Time.I Recommend A Room... More 

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Marcellus C, Thank you so very much for your kind comment and we are delighted to learn that we have been able to exceed your expectations for your third stay with us. We are also very happy that you enjoyed the service provided by our colleagues, our rooms and their panoramic views over the city and the Rhône River.... More 

Twickenham, United Kingdom
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 19, 2014

I stay here twice a month while in Geneva for work and the staff and accommodation are always first rate. My only regret is that sometimes rooms are not available in policy for my company and O have to stay somewhere else! Even the older rooms where the refurbishment has not been completed are very nice. Much more spacious and... More 

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Morgan L, We would like to thank you for having taken the time to share your impressions with us, especially as a very loyal guest to Mandarin Oriental, Geneva. It is always a pleasure to welcome you here and we continue to strive to deliver the best service and availability for you. We are very happy that you like... More 

Moscow, Moscow City, Russia
Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 19, 2014

Classic but trendy, nice view to Geneva's lake, nice stuff as well. 2 delicious restaurants and the bar where you can get nice lunch any time (grilled sea bass for example). as a feature - 24-hours open gym with perfect Precor training equipment, good choice of tea, drinks, water and my fav Elizabeth Arden Green Tea cold napkins. I used... More 

Was this review helpful? Yes 2
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear Yana Z, A million thanks for your very nice and detailed feedback about your stay in our hotel. We are absolutely delighted that you enjoyed our view on the Rhône River, our gastronomy, our newly refurbished fitness with TechnoGym equipment, the decoration and settings of our rooms and the quality of our high-speed broadband WiFi. The ideal location of... More 

Mumbai (Bombay), India
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2014

Best food ever i wanna really thank Mr prshant chipkar a great chef ,i really love whatever presented to me the unique idea of chef prashant chipkar , i hope him the best i am definately gonna cum back .. really had a great vacation .. once again i wanna thankful to Mr prashant for his food ..

Was this review helpful? Yes 3
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear jawadbargir, Thank you so much for your kind comment. Our Rasoi by Vineet team and myself are delighted that you enjoyed your gastronomic experience while at the hotel and Prashant Chipkar would like to thank you very much for your nice words. We look forward to welcoming you back to Mandarin Oriental, Geneva. Kind regards, Lars Wagner General Manager... More 

London
Top Contributor
179 reviews 179 reviews
40 hotel reviews
168 helpful votes 168 helpful votes
3 of 5 stars Reviewed December 16, 2014

The standards of Mandarin Oriental hotels in Asia, and to a certain extent, in America, are not met in Geneva. The staff do their best but the systems and the building are not at the level. Slow systems, waiting time longer at reception. Older building with vast disparity in the room sizes and luminosity. Corporate pricing " teaser": no breakfast... More 

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear travelistanr1, Thank you for having taken the time to share with us your feedback about your recent stay at Mandarin Oriental, Geneva. We are very sorry to read again (following your electronic guest survey to which I responded) that you were disappointed with your stay and with the room you stayed in. As a frequent traveler you do get... More 

Mont-sur-Rolle, Switzerland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2014

Flawless service. Nice fitness center. I liked the young man at the front desk who does a two eyed "wink". It made me feel looked after by a professional in hospitality who really know what he was doing, and was happy to help make my stay comfortable. I wondered where he learned that. Is it taught? Everyone was great. Good... More 

Was this review helpful? Yes 1
MOGVA, General Manager at Mandarin Oriental, Geneva, responded to this review

Dear chantaal a, Thank you so much for your kind review of our hotel. We are really happy to read that you appreciated our service, our recently renovated fitness center and that our colleague at the front desk (I believe you are referring to our Chef Concierge, Samuel or our Assistant Front Office Manager, Edouard) looked after you so well.... More 

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Additional Information about Mandarin Oriental, Geneva

Address: Quai Turrettini 1 | Mandarin Oriental, Geneva, Geneva 1201, Switzerland
Phone Number:
Location: Switzerland > Canton of Geneva > Geneva
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Geneva 5*
Number of rooms: 196
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Also Known As:
Mandarin Oriental, Geneva Hotel Geneva
Mandarin Switzerland
Mandarin Oriental Switzerland
Geneva Mandarin Oriental
Hotel Style:
#2 Luxury Hotel in Geneva
#4 Family Hotel in Geneva
#4 Romantic Hotel in Geneva
#6 Business Hotel in Geneva

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