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All 30 Bern hotels

BEST WESTERN Hotelbern

4.0 of 5 Hotel   |   Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
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68%
Ranked #14 of 30 hotels in Bern
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156 people have reviewed this hotel

Traveler rating
    29
    72
    41
    11
    3
See reviews for
20
42
14
50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Dublin, Ireland
Top Contributor
121 reviews 121 reviews
33 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have stayed there before and will do so again. The staff are no friendly and obliging. The room and beds for Single Occupancy are a bit small but comfortable. The breakfast is very good. One can order scramble eggs and bacon, for example, at no extra charge, although a continental breakfast seems to be intended. it is so central... More

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Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review

Dear guest, thank you very much for your comment! We think you made your feedback to the wrong hotel which is also a BEST WESTERN, best regards kindly the Hotelmanager More

Seattle, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was very nice and the staff were friendly. The reception spoke German as well as english. This hotel has you hand in your keys every time you leave the hotel, which I guess is common in Switzerland, but no so common for me. The room was nice and clean, and the Internet connection was good. The room was... More

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Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review

Dear guest, thank you very much for your good commetn, we are pleased to hear that you were happy with us and we are looking forward to seeing you soon. the Management HOTELBERN More

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

Very good location and friendly front desk. But the room is a bit small (for long term stay) and the carpet isn't that clean at some point. I didn't see the toothbrush and slippers in the room, which I thought it's normally the basic in general. I found out that I had to collect them at front desk without no... More

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Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review

Thanks for your comment about the carpet, we are looking to fix it! best wishes and hope to seeing you soon The Management of HOTELBERN More

Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here recently for 3 nights. The hotel was very easy to find and really was just 5 minutes from the station. The room overlooking the courtyard was clean and the water pressure in the shower was great. I slept well each night. When I did try the breakfast I thought the scrambled eggs were awesome and the machine... More

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Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review

Dear guest, thank you very much for your lovely comment and the good feedback. We are very pleased to hear that you enjoyed to stay with us, hope to seeing you again. The Management BEST WESTERN HOTELBERN More

Guernsey, United Kingdom
Senior Contributor
48 reviews 48 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed there 2 nights. I had a double room as all singles had gone. Overlooking the front. That's a mixed blessing as the supermarket next door delivery starts at 0530 and the noise right outside the window woke me up. There were some rowdies that tipped over the bin of glass at 3am, followed by the cleaners to sweep... More

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Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review

Thank you very much for your comment, we are looking forward to seeing you soon again. The Management of BEST WESTERN HOTELBERN More

Dundee, United Kingdom
1 review
4 of 5 stars Reviewed March 8, 2014

Excellent Hotel. Central location. Staff very helpful and friendly. Breakfast really good. Would recommend for business or pleasure. The location is very central and is ideally located for visiting the majority of the central tourist attractions. It is also only a short walk from the station.

Review collected in partnership with this hotel

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Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review

Thank you very much for your comment and the compliments! We're looking to seeing you soon again, best regards Hotelmanager More

Frankfurt
Contributor
17 reviews 17 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 15, 2014

I was on a business trip in Bern and stayed at this hotel for a couple of nights. The location is great (walking distance from the central station). My room was big enough for a single person, the bed was comfortable and the shower had great water pressure. The staff was really helpful and friendly and they all spoke English.... More

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Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review

Dear guest, thank you for your comment andfor the tip of the breakfast buffet. Best regards Reto Zuberbühler More

Berne, Switzerland
1 review
5 of 5 stars Reviewed February 5, 2014

We stayed here for a weekend and were charmed by the city and the hotel. It's centrally located in the old city centre, comfortable, nice rooms and the staff is friendly and adequate. When visiting Bern, one can't go wrong with this hotel. To be recommended!

Review collected in partnership with Best Western

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Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review

Dear guest, we are very pleased to hear your good comment! Thank you very much and we we are looking forward to see you next time @ BEST WESTERN HOTELBERN. Best regards Reto Zuberbühler More

Copenhagen, Denmark
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 2, 2014

Location was very good, close to everything in the old town. Building itself is interesting. Serviceminded staff. Everything worked - in-room WiFi, bed, TV, bath room, cleanliness - and the hotel was pretty quiet. However the room and bath room was extremely warm, impacting sleep quality and making baths a sauna-like experience. Also, shower space was small. Did not try... More

Was this review helpful? Yes 1
Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review

Thanks for your stay and you comment @ BEST WESTERN HOTELBERN. Best regards Reto Zuberbühler More

Onex
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 8, 2013

Stayed twice in this hotel, one for business and other time for leisure. The rooms are very small and, when by the street, the isolation is very bad and you can hear people talking in the street. Another complain is that the breakfast is not aligned with the claimed status of the hotel. Orange jiuce is chemical and the ham... More

Was this review helpful? Yes
Reto Z, Manager at BEST WESTERN Hotelbern, responded to this review

Thank you very much for your comment and your feedback about the breakfast buffet, we are looking of a good quality of food! Our front desk team is informed about your comment and we are sorry for the disappointment you had and we are looking forward to give better recommendations for our guests, thank you! best reagrds Reto Z. Manager More

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Additional Information about BEST WESTERN Hotelbern

Address: Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
Location: Switzerland > Canton of Bern > Bern Mittelland District > Bern
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #14 of 30 hotels in Bern
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — BEST WESTERN Hotelbern 4*
Reservation Options:
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