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BEST WESTERN Hotelbern

Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
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1 room 1 adult
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BEST WESTERN Hotelbern
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314 Reviews from our TripAdvisor Community

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Apple Valley, Minnesota
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice shower no bathtub in my room. Nice central location but not a luxury hotel by any means. Clean though and I guess good value for the cost. I didn't care for the pillows but luckily brought my own.

Helpful?
Thank SoccerTease
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear guest Thank you for taking the time to post a review of your recent experience here at Hotel Bern. We are delighted to hear that you enjoyed our central location. In our hotel rooms we have some rooms with a shower and some with a bathtub. To make your stay next time more comfortable, just let us know if... More 

Colorado Springs, Colorado
Level Contributor
169 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed December 24, 2015

Ok. Let's get this straight first-everything in Switzerland is expensive in relation to any Midwest city in the United States. We expected that everything would be expensive and we were right. The hotel prices are high and you get what you pay for! We found the Hotelbern on trip advisor and booked here because of the decent reviews and because... More 

Helpful?
Thank COMom45
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear guest Thank you for choosing to stay in Hotel Bern and thank you also for taking a few minutes to leave your review following your visit. We are happy to hear that you enjoyed your stay. Your note regarding the towels and the soap dispenser we will dicuss this together with our housekeeping and hotel manager. It's a pleasure... More 

Lyon
Level Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed November 28, 2015 via mobile

Reliable value in a very central location in Bern. Rooms are small but functional. The roomdesign is colorful, which is not everyone's taste. Bed is comfy and fluffy pillows and blankets are provided. Tiny bathroom, rather minimalist. No way to regulate the room temperature which might be an issue. WIFI free of charge and great speed. Rather on the expensive... More 

Helpful?
Thank NG F
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear guest, Thank you for your kind review. We look forward to seeing you again in the near future. Kind regards, Claudia Mende More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 26, 2015 via mobile

Hotel has a modern style. Was clean and quiet. Location was close to tram lines, shopping, clock tower and Coop. Was a short walk to the train station but not too far. Hotel staff were very knowledge and helpful. Enjoyed our stay.

Helpful?
Thank Anita H
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Anita, thank you very much for choosing to stay in Hotel Bern and thank you also for taking a few minutes to leave your review following your visit. We are happy to hear that you were satiesfied. We will let know our staff about your positive compliment. We looking forward to welcoming you back to Hotel Bern again in... More 

Warsaw, Poland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 25, 2015

I am a bit disappointed with Best Western Hotel Bern. The rooms are very average, pretty small and also the hotel would need renovation. The bed was not comfortable at all. For that price i would expect more. The highlight is the location of the hotel which is just one step out of the city centre, and professional and very... More 

Helpful?
Thank Kostianxk
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear guest, thank you very much for choosing to stay in Hotel Bern. We are happy to hear that you were satiesfied with our hotel staff. We looking forward to welcome you once again in our hotel. Kind regards, Claudia Mende More 

Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 3, 2015 via mobile

My first time staying in Bern and this was right in heart of old town. Hotel room was smallish but fine for one. I found the room temperature too warm for me so left my window open all the time. Very clean and tidy rooms. The breakfast choice from the buffet was excellent. Very nice croissants!

Helpful?
Thank Steve B
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Steve. thank you very much for this kindly review. We are happy to hear that you were satisfied with the hotelrooms. We would be pleased to welcome you again to the Hotel Bern. Kind regards Claudia Mende More 

Adelaide, Australia
Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed November 1, 2015

Fantastic welcome by staff who allowed us to check in early. Hotel is in older part of town and is quiet. Our family room was modern, HUGE, very clean - what a first impression! although it faced back of the hotel we had doors to open and the view overlooked old quaint buildings . Hotel is five minutes from train... More 

Helpful?
Thank mcingh
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear guest, thank you very much for your kindly feedback. We are happy to hear that you were satisfied with your room. We looking forward to welcome again in Hotel Bern. Best wishes from Berne, Claudia Mende. More 

Ely, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 25, 2015

I only booked an Economy room, but it was spacious and well-equipped (room 332, I think). Bern isn't a cheap city and there isn't as much hotel accommodation as you might expect, so I was pleased with this. Some of the attention to detail was lovely, and made my life easier: a large umbrella in the room, and power points... More 

Helpful?
1 Thank L H
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Guest Thank you very much for this great Review. We are happy to hear that you were satisfied with your room and the breakfast buffet. I think the local breakfast dish was Rösti. We hope to welcome you again to the Hotel Bern. Kind regards Carla Tichelli More 

Lima
Level Contributor
127 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed October 21, 2015

Room was ok but overpriced. Guests on the street side hear the different local clocks bong regularly all night. Guests on the inner side have an odd window into a closed air shaft which does allow for fresh air. Location is excellent, within walking distance from the train station and easy walk to all the sites, and the big Bern... More 

Helpful?
Thank Janis857
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Guest thank you for your review, we are pleased to hear that you were happy with the staff at the reception. We are sorry that you were not satisfied with the staff in the restaurant. We will train our staff that this will not happen again. Anyway we hope to welcome you again to the Hotel Bern. Kind regards... More 

Helsinki, Finland
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 2, 2015

Friendly, functional, clean, everything works as they just can in Switzerland. The hotel location is excellent, right "there", five minutes' walk from the railway station. If you want to sleep, take one of the smaller rooms which is facing an inner small court, as outside, there is a bar open all night and the young are making a lot of... More 

Helpful?
Thank Anni B
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Guest, thank you for you review. We hope you enjoyed your stay in Switzerland. We are happy to hear that you were satisfied with the Hotel Bern. Kind regards Carla Tichelli More 

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