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BEST WESTERN Hotelbern

Zeughausgasse 9, Bern 3011, Switzerland (Formerly Bern Hotel)
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BEST WESTERN Hotelbern
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275 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seoul
4 of 5 stars Reviewed 1 week ago

The hotel was very easy to access old town and placed next to the large supermarket. The room was clean and although there was no air condition in the room, it was not warm in the summer days. I was satisfied with the location of the hotel, where was easy to access the public transportations and shopping.

Review collected in partnership with this hotel

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HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Guest Thank you for this great review. We are glad to hear, that you enjoyed your stay at the Hotel Bern. Kind regards Carla Tichelli More 

Guernsey, United Kingdom
Level Contributor
94 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I've stayed in this hotel many many times over the last 15 years. The last time days at the end of June. I had a room overlooking the road on the 3rd floor, 329. I know that the road can be full of revellers late at night at the weekend and this is known and accepted. This time however they... More 

Review collected in partnership with this hotel

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HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Guest We thank you for your loyalty to the Hotel Bern during the last 15 years. We are sorry for your disturbed night. At the moment we have public road works for power and water maintenance going ahead in front the hotel. We have a agreement with them, that they don’t start their work before 8a.m. We are sorry... More 

Sydney, New South Wales, Australia
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 15, 2015

Just one night to see the lovely town of Bern and we stayed here based on Tripadvisor reviews. This hotel was about 10 minutes from the train station and in one of the quieter spots in the charming old town. Next door to Coop and Migros, so easy to grab anything you need. Nice decor, room was spacious, although the... More 

Was this review helpful? Yes 2
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Guest Thank you for this great Review. Nice to hear, that you enjoyed your stay in Bern and the HOTELBERN. We hope to welcome you again. Kind regards Carla Tichelli More 

Madrid, Spain
1 review
3 of 5 stars Reviewed June 8, 2015

The reception service is very flexible and this situation, friendly ,I great it because I was can change the bed type of the room. My point of view concerning to bath room is that isn´t apropriate for your price and besides of this neither over there is not bidet. Our conclusion, the quality-price is not on correspondance.

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Pordenone, Friuli-Venezia Giulia, Italy
Level Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 23, 2015

Nice hotel. It has what you need for a nice holiday or (as in may case) working trip. The rooms are not particularly spacious, but clean and silent. I got quite surprised that despite my room was just outside the elevator, I had no issues whatsoever and managed to enjoy a good night sleep. It is at walking distance form... More 

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HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Google Translation

Lieber Gast Danke für die tolle Bewertung. Es freut uns, dass Sie mit unserer Leistung zufrieden waren. Wir würden uns... More 

Zagreb, Croatia
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed May 23, 2015

This hotel will not disappoint you but you will not be impressed by it either. The rooms are quite small and the bathroom is so so. There are better hotels in Bern but they will cost you more too. I like the most the location of this hotel, it is very central and just perfect for the short stay while... More 

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HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Google Translation

Lieber Gast Danke für Ihr Feedback. Es freut uns, dass Sie mit dem Service und dem Frühstücksangebot zufrieden waren. Wir... More 

Lompoc
1 review
3 of 5 stars Reviewed May 22, 2015

Very noisy due to construction across street that started at 5 am every week day. No A/C, room stuffy and had to keep window open, so noise was a big problem. Very pleasant and efficient staff. Continental breakfast poor and no refills on coffee.

Review collected in partnership with this hotel

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HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Google Translation

Lieber Gast Danke für Ihre Bewertung. Es freut uns, dass Sie mit der Freundlichkeit und der Effizienz unserer Mitarbeiter zufrieden... More 

Hyderabad, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 20, 2015

Excellent rooms. Very trendy and modern. Location is close to train station and old town. Zytogloggue is just 100 metres. Trams were close by too. There was a Tuesday flower and fruit market near the parliament square. That was good too

Review collected in partnership with this hotel

Was this review helpful? Yes 1
HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Google Translation

Lieber Gast Herzlichen Dank für das tolle Feedback. Es freut uns, dass Sie Ihren Aufenthalt im HOTELBERN genossen haben. Liebe... More 

United States
1 review
5 of 5 stars Reviewed May 14, 2015

We had a great stay here. The staff were all very helpful and gave us ideas for things to do during our stay, as well as great recommendations for dinner. The room was clean and while small, featured all the amenities we needed. It even had an umbrella, which we did not end up needing but appreciated anyway.

Review collected in partnership with Best Western

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HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review

Dear Guest Thank you for your time to give us this great Review. Nice to hear that you enjoyed your stay in our Hotel. We hope to see you again at the HOTELBERN. Kind regards Carla Tichelli More 

1 review
3 of 5 stars Reviewed May 3, 2015

The location is definitely the best feature of this hotel. The room was spacious and clean, although the bathroom looked outdated. The staff was friendly. I was truly disappointed by the breakfast. It lacked variety and quality - definitely below a 4* hotel standard.

Review collected in partnership with this hotel

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