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The Passage

4.0 of 5 Steinengraben 51, Basel 4051, Switzerland
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The Passage
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The Passage
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149 reviews from our community

Traveler rating
    99
    38
    11
    1
    0
See reviews for
16
68
5
33
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Strasbourg, France
Contributor
19 reviews 19 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have to say- an amazing service! I arrived to this hotel after 11pm. The sauna was already closed but they proposed me that they will switch it on of I want to. I WAS SO SURPISED! So, I used it and after- I slept in a very comfortable bed :) The rooms are very nice, clean and modern. In... More 

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London, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very attentive and helpful staff in a modern hotel with a nice atmosphere. great location in the centre of town perfect for the christmas markets. the only strange thing was the speakers in the bathroom which came on by default when the TV was switched on!

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Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was the second time that I stayed in The Passage this year! I enjoyed the hospitality in July with my 8 year old son so much, that I went with my partner and another couple in December. The hotel is so central, yet you'd think you were in the suburbs as it is also very peaceful. It is just... More 

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julien_basel, General Manager at The Passage, responded to this review

Dear guest Thank you for your second visit at the passage and your nice feedback on tripadvisor. We are happy that you enjoy our great location to the city centre. It’s really important for us that we are represent our hotel in an uncluttered condition. The staff was really excited about your compliment. They give their best to for your... More 

South West London/Surrey
Top Contributor
160 reviews 160 reviews
90 hotel reviews
247 helpful votes 247 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

From the moment you enter this hotel you are struck by the high standards and attention to detail. The designers and the management have clearly thought hard about this hotel, and in my opinion, they have got it spot on. The reception desk is uncluttered, the staff greet you with a smile, they look professional in their uniforms, they treat... More 

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julien_basel, General Manager at The Passage, responded to this review

Dear guest Thank you for your visit at the hotel passage and your nice words on tripadvisor. It’s really important that the guest have a good first picture from the hotel when they enter. Our staff like it to be courtesy and helpful. They will give their best for an enjoyable stay at hotel. The comfort in the rooms with... More 

Buckinghamshire, United Kingdom
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We came here for the Christmas markets in December. Wow this hotel was lovely not sure about the glass surroundings on the bathroom but at least there was a curtain if you needed any privacy. There were also speakers in the bathroom piping the sound from the television. Everything was spotlessly clean with l'occitane toiletries on demand when needed. Didn't... More 

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julien_basel, General Manager at The Passage, responded to this review

Dear Guest, Thank you for sharing your positive review of The Passage in Basel. I am so honored that you chose to stay with us when you and your wife were in Basel during the Christmas Market. We strive every day to help our guests create great memories of their time in Basel. We look forward to welcoming you back... More 

Huddersfield, United Kingdom
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Superb contemporary hotel in great central location! Close and on the door step of old Basel centre which is full of character and restaurants. Easily accessible from the main train station via bus. Hotel is modern, clean and perfect, with great friendly and helpful staff to boot. Highly recommended!

Was this review helpful? Yes
julien_basel, General Manager at The Passage, responded to this review

Dear guest, I thank you for this wonderful feedback! I thank you for pointing out all the staff members who have genuinely looked after you. As a matter of fact we love to pamper all of our guests. We are pleases that you have enjoyed the hotel's location, right in the heart of Basel city center. We then look forward... More 

Barcelona, Spain
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very nice hotel, near the city centre. The rooms are very clean and comfortable, and the staff is friendly. I don't like its toilet, because there is a glass wall to separate it from the rest of the room. There is a curtain to cover this glass wall, but with the lights on, it's not enough (you... More 

Was this review helpful? Yes 1
julien_basel, General Manager at The Passage, responded to this review

Dear guest, We would like to thank you for your comment on TripAdvisor regarding your recent visit atThe Passage in Basel! We are delighted to read that you enjoyed your stay in our hotel as well as our services. We hope to have the pleasure of seeing you again soon at The Passage Kind regards, Julien Baly General Manager More 

Brit living in Germany
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a fantastic place to stay. The staff were outstanding, friendly and helpful. The rooms will be what other hotel rooms will be in five years when they catch up. I have looked at the website and the shiny brochure and the pictures do not do the rooms justice, they are just so much better when you are actually in... More 

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julien_basel, General Manager at The Passage, responded to this review

Dearest Reg, Thank you for taking the time to post a review of your recent stay with us. It gives me great pleasure to read how much you enjoyed the design and feeling of our beautiful hotel. Recognition is very important to us and I am delighted to see that we exceeded your expectation on that manner. We hope to... More 

Teesside
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for 3 days in this beautiful and friendly city at The Passage! We could not have chosen a better hotel, exactly as we like, contemporary, clean, warm and with the most helpful staff. Transport was free around the city when booked into a hotel and it was so easy to get around with buses running a few yards from... More 

Was this review helpful? Yes 1
julien_basel, General Manager at The Passage, responded to this review

Dearest Sue, On behalf of the entire team of The Passage, Basel, I would like to thank you for posting this review. It is for us the best compliments and it is the perfect example of what we are working for. It is always very gratifying for us to see that our hard work is resulting in our guest’s satisfaction... More 

Geraldton
Top Contributor
53 reviews 53 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Easy walk to the main train station , Basel HB and city centre for Christmas Markets. Very clean and tastefully designed room/bathroom. Did not experience much noise or see any dirt/scuff marks, unlike a previous reviewer. Got the ground level room, facing away from mainstreet - right beside the rear courtyard. Free transportation passes were much appreciated but for a... More 

Was this review helpful? Yes 1
julien_basel, General Manager at The Passage, responded to this review

Dear Sir, It is a real pleasure to read your comment on TripAdvisor regarding your recent visit at The Passage hotel in Basel! We are glad that you enjoyed all the details we put together to make your stay memorable. We are delighted that you have enjoyed our hotel rooms and our location only a few steps to the old... More 

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Additional Information about The Passage

Address: Steinengraben 51, Basel 4051, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel > Vorstädte
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Passage 4*
Number of rooms: 56
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Hotel Style:
#1 Best Value Hotel in Basel
#5 Luxury Hotel in Basel

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