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All 49 Basel hotels

Swiss Q Metropol Hotel

4.0 of 5 Hotel   |   Elisabethenanlage 5, Basel 4002, Switzerland (St. Alban)
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Ranked #15 of 49 Hotels in Basel
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
ptrabant Milton Keynes, United Kingdom
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115 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milton Keynes, United Kingdom
Top Contributor
185 reviews 185 reviews
68 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is great for the station 70M just a small flight of stairs to lift and your room. I arrived late they had everything ready for me , gave me a free upgrade . the hotel cost included a transport card for Basel . I lost a book during the stay and emailed from the train , within 1... More

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Isabelle T, Manager at Swiss Q Metropol Hotel, responded to this review

Dear guest, we thank you for your stay at our hotel and for your compliments about which we were of course very happy. It is really nice to know that you had an agreeable stay and we hope that you found the lost book in the meantime. Until to a next stay, we wish you all the best. Yours Hotel... More

Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My friend and I stayed here end of Aug 14 for 2 nights before a cruise and were extremely satisfied with location, the staff and the stay. The room was small, clean and well appointed. Lovely bedding and good bath linens replaced daily. Unfortunately the fridge was warm, but the staff got ice for us from a nearby hotel. The... More

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Isabelle T, Manager at Swiss Q Metropol Hotel, responded to this review

Dear guests, First of all, thank you so much that you have chosen our Hotel before the river cruise. We are really happy to understand that you have been satisfied with everything and with big pleasure we gave your compliments to our staff ! We wish you all the best and send you sunny greetings from Switzerland. Yours Hotel Metropol... More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My visit to Basel Switzerland was for 3 weeks! The hotel location is very central to everything! The staff couldn't do enough for us whilst there! Hotel itself was always clean and well presented! Will definitely visit again and stay there!

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Isabelle T, Manager at Swiss Q Metropol Hotel, responded to this review

Dear guest, Thank you so much for your great comment which made us very happy and is a reward for our work, especially for our staff in all departments ! What else can we answer than - it would be a pleasure to welcome you again for a next visit in Basel. Until then we wish you all the best.... More

Florence, South Carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 13, 2014

Hotel is located right next to SBB (Train Station). It is also next to the Tram stop therefore getting around Basel from this hotel is very easy. The bus to & from the airport stops right outside SBB main entrance which is like a two minute walk from this hotel. I really liked the hotel because the room was very... More

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Isabelle T, Manager at Swiss Q Metropol Hotel, responded to this review

Dear Sue, Thank you for staying with us and as well for your time to rate it and sharing your impressions. We are pleased to understand that you had all in all an agreeable stay and your compliments for the cleanliness, the comfort and size of the rooms were of big pleasure for us. We really apologise that our bell,... More

Beltsville, Maryland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 2, 2014

As others have reported, the hotel is in an excellent location, just a block from the main train station and steps from the tram station. We had booked an economy room with twin beds and were upgraded to a room with a double and a twin bed and facing the park across the street. Even though we were in a... More

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Isabelle T, Manager at Swiss Q Metropol Hotel, responded to this review

Dear guests, First of all, we hope you have enjoyed a wonderful river cruise, despite of the difficulties at the beginning. We like to thank you as well for having chosen our hotel for your Basel stay. We really appreciate that you enjoyed it in every way. We have forwarded your compliments to all our staff. It would be a... More

Glasgow, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed August 2, 2014

Myself and my dad stayed here for two nights, mid July, this year after trying to find a reasonable and convenient place to stay for our short stay in Switzerland in order to visit Lucerne for a football match. As anyone looking at practically anything in beautiful Switzerland knows, you can expect to pay a tidy sum for whatever you... More

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Isabelle T, Manager at Swiss Q Metropol Hotel, responded to this review

Dear John E., Wow....this is probably one of the most detailled comments we ever received and honestly, we do not know exactly where to start with such big compliments ! The motivation of our team to fulfill the wishes and expectations of our guests every day is of course based as well on such positive comments like yours . .... More

Washington DC
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 2, 2014

The Metropol provides great service in a convenient location (train station, public transport, zoo, park, bakeries restaurants and fast food), With the included city transport pass and many tram and bus lines one can ride everywhere or just on return after a great walk. We were provided a room of greater size than booked. Lovely bathroom as well. One caveat... More

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Isabelle T, Manager at Swiss Q Metropol Hotel, responded to this review

Dear guests, Thank you very much for your great comment and for your time to rate your stay. It was a pleasure to read it and we have forwarded your compliments to every single member of our staff ! Due to the architecture of the building, we have to live with the stairs leading to the reception. Therefore, we allow... More

Napoli, Italia
Senior Contributor
21 reviews 21 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 30, 2014

Excellent location, very very close (just few steps) to the Basel's main station (SBB Hauptbanhof) and a tram station where something like a dozen lines pass. Pleasant view on a green park ahead. The staff has been very kind and gentle. Our accomodation, at the fifth floor, was absolutely comfortable and even large for a couple. Quiet and still at... More

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Isabelle T, Manager at Swiss Q Metropol Hotel, responded to this review

Dear Giuseppe, How nice to know that you enjoyed your stay at our htoel - a recreative and quiet sleep for our guests is of importance for us ! We thank you very much for sharing your impressions and hope to welcome you again for another occassion. Yours sincerely Isabelle Tanachian General Manager More

Westport, Ireland
Top Contributor
168 reviews 168 reviews
103 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed July 28, 2014

Great location close to SBB station and Hertz car drop off area. Right next to main tram hub. Friendly and efficient service with comfortable rooms. A mix up at check in (I had booked my colleague and I into 2 single rooms through otel.com - the hotel had incorrectly interpreted this as a booking for room ... on a night... More

Was this review helpful? Yes
Isabelle T, Manager at Swiss Q Metropol Hotel, responded to this review

Dear guest, Please apologise for the mix up with your reservation at check-in and thank you very much for your compliments regarding the solution for you and your colleague. We are glad to understand that you have enjoyed your stay and have forwarded your "high recommendation" to our team ! We attach great importance to the satisfaction of our guests... More

Berlin, Germany
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 of 5 stars Reviewed July 17, 2014

wonderful staff, great rooms (nice amenities), breakfast perfect. We really enjoyed two great nights and days in Metropol. We look forward returning to it and feel great about having "our home" in Basel with Metropol

Was this review helpful? Yes
Isabelle T, Manager at Swiss Q Metropol Hotel, responded to this review

Dear Stefan A., Thank you very much for your stay and your time to rate it. So nice to understand that you found your home in Basel in our Hotel and with pleasure we have forwarded your big compliments to our staff. We are looking forward to welcome you again and stay of course at your disposal for any further... More

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Additional Information about Swiss Q Metropol Hotel

Address: Elisabethenanlage 5, Basel 4002, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel > St. Alban
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swiss Q Metropol Hotel 4*
Number of rooms: 46
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Also Known As:
Swiss q Metropol Basel

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