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Metropol Hotel Basel

#17 of 50 Hotels in Basel
Certificate of Excellence
Elisabethenanlage 5, Basel 4002, Switzerland (Formerly Swiss Q Metropol Hotel)
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1 room 1 adult
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Metropol Hotel Basel
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160 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 14, 2015

When I want to be close to the city center, I stay at the Metropol. This is a nice little hotel that looks after their guests. They stored my luggage for me while I made a quick trip out of Swizerland. I enjoy the cozy atmosphere.

Helpful?
Thank Brian H
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Brian It was a pleasure for us to read your comment and we are very pleased that you felt comfortable with us and that we could offer you a good service. A huge advantage of our size, is of cours,e that we can take care of our guests in a more personal way and it is our aim, that... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 4, 2015 via mobile

Spent a few days in Basel prior to a Viking River cruise. Hotel Metropol was a very good choice. Great location to the train station and all trams. Comfortable, clean, friendly and very helpful. I have no problem recommending this hotel to future travelers.

Helpful?
Thank John_in_Georgia
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear John First of all we want to thank you, that you chose us for your time in Basel and of course we really appreciate, that you had a nice time and hope you enjoyed your river cruise as well. Of course we forwarded your compliments to our staff and would be happy, if we could be there for you... More 

Scotland, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed October 26, 2015

This is my go to hotel when I go to Basel on business. It is small and does not have a restaurant but that would be the only negative for most people. However, as I do not really enjoy hotel restaurants anyway this is not a big down for me. There are at least three restaurants within 5 minutes of... More 

Helpful?
Thank Ned T
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Ned Thank you so much for your pleasant comment and of course for coming back whenever you are in Basel. What a pleasure to know, that our service suits you, as it is our aim to make our guests feel welcome and offer them as much comfort as possible, while they staying with us. It left to say, that... More 

Vancouver, Canada
1 review
4 of 5 stars Reviewed October 23, 2015

The hotel is close to the central train station and it is in walking distance to the central area, Rhine River and sights. The room was very comfortable (twin beds), modern and quiet. The major plus to the hotel is the friendly and helpful staff at the front desk. They promptly responded to our email prior to arrival and while... More 

Helpful?
Thank BobF305
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Guest, thank you very much for your stay at our hotel and your time to rate it. It is a great pleasure to hear that you felt so well during your stay. It makes us happy to receive such positive compliments for our staff. If ever you will be back in Basel, it would be a pleasure to welcome... More 

London, United Kingdom
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed October 20, 2015 via mobile

On my arrival I got very friendly greeted by the reception team- you rarely find this nowadays that people take their time with guests. When I entered the room, I realized that I was upgraded to a higher category ( for free). The bed is very comfortable, although being so close to the station, the rooms are soundproof and very... More 

Helpful?
Thank skyandsands
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Guest, thank you very much for your stay with us and your time to rate it. It is a great pleasure to understand that you felt so well during your stay. We have of course forwarded your compliments to our team. It is our aim to make your stay a comfortable one. Time for guests or assisting them in... More 

Sydney, Australia
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 15, 2015

I have found this a good place to stay - convenient to the station, good continental buffet breakfast, close to where I am working. Was great yesterday on check-in after a long flight - they had my room ready early to I was able to have a shower and change before heading out for the day.

Helpful?
Thank Keith2014
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear guest First of all we like to thank you for your loyalty – we are so pleased that we could welcome you already several times and it is nice to know that you feel comfortable when staying with us. We always try to enable an early check in – especially when we know that our guests had a long... More 

Bega, Australia
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed September 2, 2015

Hotel is right near trains and trams. Perfect ! I agree with previous reviews so I'm just repeating them...except the comment about no late check out??? We were given a 2pm check out without any question. Staff would have also stored our luggage so I am surprised that someone has said different. Perhaps they didn't communicate properly. We were on... More 

Helpful?
1 Thank kaycee4
Isabelle T, Geschäftsführer at Metropol Hotel Basel, responded to this review

Dear guests Let us thank you first of all for your stay with us and of course we thank you as well for the pleasant comment. Whenever possible, we offer a late check out, but ask as well for comprehension, that when we are fully booked, it is not always possible as the arriving guests may use their rooms from... More 

Wilsonville, Oregon
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 2, 2015

Right next to Basel's main train station. Many bars, restaurants and stores are also just a few steps away from the hotel. They give you tickets for Basel public transit, and the staff is very friendly and cute.

Helpful?
Thank Jeffrey C
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Jeffrey, thank you very much for having stayed with us and for sharing your impressions. We hope that you enjoyed your Holidays and apologise for the delay in our answer - due to holiday reasons either :-) It was a pleasure to forward your positive comment to our staff and it would be a pleasure to welcome you again.... More 

Winston Salem, North Carolina
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 22, 2015

A great little hotel in Basel. Just a 5-10 minute walk from the train station and convenient for walking throughout the old town area of Basel. The staff is very friendly and accommodating and answer any questions about the area..

Helpful?
Thank Lou1941
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Lou, Thank you very much for your stay with us and for your time to rate it. We really appreciate that you enjoyed your stay so much and with pleasure, we have forwarded your compliments to our staff. Looking forward to meet you again, we wish you all the best until then. Yours sincerely, Isabelle Tanachian & Holger Brombacher... More 

Segovia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 7, 2015

The hotel is very functional and close to the city center. I was there for two nights and the visit was pleasant. The room was clean and quiet. Breakfast was average, but missing hot dishes. I missed some bar/restaurant facilities.

Helpful?
Thank JFinest
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear guest, Thank you very much for your stay with us and that you took the time to rate it. We are very pleased that you felt comfortable and could enjoy our breakfast as a good start into your new day in Basel. It is correct that we offer a cold buffet breakfast where we attach great importance to the... More 

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