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Metropol Hotel Basel

#15 of 49 Hotels in Basel
Certificate of Excellence
4.0 of 5
Elisabethenanlage 5, Basel 4002, Switzerland (Formerly Swiss Q Metropol Hotel)
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Metropol Hotel Basel
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Metropol Hotel Basel
Metropol Hotel Basel
Metropol Hotel Basel
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127 reviews from our community

Traveler rating
    45
    69
    10
    2
    1
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4
24
14
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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San Martin de los Andes, Argentina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The of this hotel is the staff, in special the Trainee, Nikky. She help me in any situation, that I was near the desk. For example, she gave me the chance to use the elevator when I was leaving the hotel. The hotel is conveniently located, but with Nikky´s help and assistance, makes a a better hotel. The trainee Nikky,... More 

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Cheltenham, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Great stay, clean room and very quirky decor. It felt like being on the set of clockwork orange. Will defo stay again on my next trip back to Basel The hotel staff were really friendly and welcoming. The Breakfast was very good as well

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Exeter, New Hampshire
Top Contributor
50 reviews 50 reviews
33 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel looks underwhelming from the front but it had nice touches that I want to comment on. First, I was travelling from the US and arriving early. The front desk was very accomodating and I was able to check in by 10am. The location is very close to the train station so no need for tram. Inside the room... More 

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Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Susan How nice to know that we could surprise you, even our façade (we must admit) is not overwhelming. We are pleased that you could profit from an early check in, which we always try to offer our guests when we have the possibility to do so. When we furbished our “Style” rooms, we paid attention to functionality paired... More 

Manchester, United Kingdom
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 23, 2015

Stayed for two nights. Booked a triple room and requested that instead of a double and 1 single bed could we have 3 single beds as it was three friends sharing the room. The hotel replied very quickly to my email and sorted this issue out straight away. Rooms were big, enough room for three suitcases without feeling cramped. As... More 

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Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear guest, First of all we thank you very much for your stay and for your great comment. We highly appreciate to know that you felt well and could enjoy your time in our Hotel and of course in Basel. The mobility-ticket is offered to all our guests for the whole duration of the stay and it is of course... More 

Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 of 5 stars Reviewed February 22, 2015

My second stay here - all was very positive. Friendly staff, good rooms, good location, good breakfast. So I would recommend this as somewhere that should be considered for a tip to Basel. The buffet breakfast is a plus.

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Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Keith, Thank you very much that we could welcome you again in our Hotel, as well as for your positive comment. We are pleased to know that you enjoyed your stay and that you could Profit from our benefits as the central Location, the tasty breakfast with view and our staff. Hopefully we will have you as our guest... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2015

Very close to the city center, also train station and public transportation. Free tea and coffe in the rooms. International channels on TV. Awesome breakfast with various food and great view of Basel. Very kind and helpful staff.

Was this review helpful? Yes 1
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear guests What a pleasure for us to know that you had an enjoyable time with us and of course we thank you for this great comment. Especially our staff was very happy with your compliments and we are of course satisfied that we could convince you with our service. We hope to welcome you again as our guests for... More 

Latina, Italy
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 6, 2014

Business trip in Basel ...Very easy to access from airport directly to main rail station,then just around the corner close to Starbucks . Rooms small but very clean ,breakfast on top floor overlooking Basel a very good morning start ! At arrival you get a free ticket for Basel trams,bus so you can either walk or take public transportation for... More 

Was this review helpful? Yes 1
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Renata, Thank you very much for your positive comment which we really appreciate ! We are glad to understand that you enjoyed your time with us and also could profit from a good start into the day. For a next stay , we recommend you also to try other room categories, e.g. the "First" category on higher floors with... More 

Houston, Texas
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 30, 2014

This was an excellent hotel for our brief stay in Basel. The staff was very friendly and helpful from the moment we arrived...helped with bags, explained mobility pass, ordered a cab for the next day even though we only mentioned it in passing. Piece of cake to get to from airport...take the #50 bus to train station(Swiss SBB) then walk... More 

Was this review helpful? Yes 1
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Brenda, What a pleasure to read your comment - we are very glad that you enjoyed your time with us ! Nothing else to say than we hope to welcome you again and in the meantime we send you our best wishes for a merry christmas and a happy new year. Sincerely yours Isabelle Tanachian & Holger Brombacher Management More 

Contributor
19 reviews 19 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 9, 2014 via mobile

1. Very helpful, sweet, friendly and warm hotel staff. Because you have to walk up the hotel, 2 of them came out to help carry our luggage. Welcoming smiles are a treat after a tiring journey. 2. I live the simple welcome free treats in the lobby like apples and cookies! 3) room amenities like hot water pot and coffee... More 

Was this review helpful? Yes 1
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Cesar, We were delighted of your very positive comment and we thank you very much that you were our guest. It goes without saying that we attach a high importance to an individual Service and are glad that our guests can benefit from our central Location. It would be a pleasure to welcome you again as our guest for... More 

Australia
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed October 25, 2014

If visiting Basel and getting a good night’s sleep is important to you, then you should check into the Metropol Hotel. Why? Because I have never slept in a more comfortable bed than when I stayed here. I slept so well I didn’t want to get up, which is unusual for me. They tell me they have their beds specially... More 

Was this review helpful? Yes 1
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear guests, Let us thank you first for your stay with us and for that lovely comment which we really enjoyed ! Of course, it was a pleasure for us to read it and you wrote already everything so that the only things to say is: we would really appreciate to welcome you again and we wish you all the... More 

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