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Metropol Hotel Basel

#17 of 50 Hotels in Basel
Certificate of Excellence
Elisabethenanlage 5, Basel 4002, Switzerland (Formerly Swiss Q Metropol Hotel)
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Metropol Hotel Basel
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141 Reviews from our TripAdvisor Community

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Traveler rating
    50
    76
    11
    3
    1
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4
27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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    (141)
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    (27)
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Winston Salem, North Carolina
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

A great little hotel in Basel. Just a 5-10 minute walk from the train station and convenient for walking throughout the old town area of Basel. The staff is very friendly and accommodating and answer any questions about the area..

Was this review helpful? Yes
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Lou, Thank you very much for your stay with us and for your time to rate it. We really appreciate that you enjoyed your stay so much and with pleasure, we have forwarded your compliments to our staff. Looking forward to meet you again, we wish you all the best until then. Yours sincerely, Isabelle Tanachian & Holger Brombacher... More 

Segovia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel is very functional and close to the city center. I was there for two nights and the visit was pleasant. The room was clean and quiet. Breakfast was average, but missing hot dishes. I missed some bar/restaurant facilities.

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Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear guest, Thank you very much for your stay with us and that you took the time to rate it. We are very pleased that you felt comfortable and could enjoy our breakfast as a good start into your new day in Basel. It is correct that we offer a cold buffet breakfast where we attach great importance to the... More 

Geneva, Switzerland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel is literally around the corner from the Basel SBB train station and a 10 minute walk to the old city center. Although the room is a bit small, the bed was extremely comfortable, and I slept very well. Considering how expensive Switzerland is, this hotel is a great deal. Hence, it's very popular with business travellers, so it gets... More 

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Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear guest, First of all, we thank you very much for your stay at our hotel and your positive rating. We are very pleased that you enjoyed your time here and the most important thing: that you had a restful sleep ! The regular check-out time is noon but whenever possible, we will arrange a later check-out. It goes without... More 

Edinburgh, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2015

Fantastic location round the corner from the main Rail Station and the bus terminus from the airport. The Tram Station is between the Rail Station/bus stop, and the hotel....couldn't have asked for a better location. ***The Hotel provided free transport 'hop on' 'hop off' tickets for the duration of our stay - including the 15 min journey in from the... More 

Was this review helpful? Yes 1
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear guest, thank you very much for your pleasant comment and your positive rating of your stay. It was a pleasure to share your impressions with our staff. We appreciate that you enjoyed your stay that much and that you could profit from our central location as well as from the free ticket for the public transportation system. It is... More 

Miami Shores, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 31, 2015

The hotel is steps from the train station and less than 10 minutes from the main area. Very good location!!!!!!!!!!! The stuff was very nice and helpful. Cleaning service was magnificent. Price was just right. I will definitely comeback

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Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Daniela, thank you very much for your stay with us and your time to share your impressions. It is of pleasure to forward your compliments to our staff and especially the housekeeping. We are looking forward to welcome you definitely again and wish you all the best until then. Yours sincerely Isabelle Tanachian & Holger Brombacher, Management More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed May 24, 2015

The hotel is dated and small. The staff were extremely helpful and very pleasant and could not do enough for us. The rooms although small were very clean. They do have a breakfast room which had a great view. Not a lot to choose from, boiled eggs only, fruit sweet buns cold cuts etc. but made us toast if we... More 

Was this review helpful? Yes 1
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Jan P., Thank you very much for your stay and for your time to share your impressions. It was a pleasure to forward your very positive comment regarding the helpfulness, service and cleanliness to our staff. Our hotel was built in 1980 and as you already mentioned correctly, the charme of our hotel hides behind the facade. It is... More 

Montreal, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 14, 2015

The hotel is near the Swiss train station. We just took bus #50 from Basel Airport (the only bus connecting the airport with the city, running every 10min or so), and the hotel was 25min ride away. The hotel is a 10min walk from the city center, and many trams and buses at the station connect with the rest of... More 

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Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Maria P., Thank you very much for being our guests and for your time to rate your stay. We are pleased to understand that you were satisfied with the service and that you felt comfortable in the room and with its equipment. We decided to provide kettles to make complimentary coffee or tea in the room. Of course, our... More 

Nyon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 4, 2015

Great location next to the train station and public transportation (we got a two-day free transportation ticket for a one night stay). Excellent price-quality ratio. Very nice, colorful rooms. Super clean. Tea/coffee tray very appreciated. Free wi-fi. Friendly staff. Great buffet breakfast on the 8th floor with nice view of the city. Complimentary apples and Läkerli degustation a very nice... More 

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Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Guest, Thank you very much for staying at our hotel during your "cultural" visit of Basel ! It is a big pleasure to hear that you were completely satisfied with your stay. Yours sincerely, Isabelle Tanachian & Holger Brombacher Management More 

Vancouver Island, Canada
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed April 22, 2015

Excellent hotel staff, the location close to the train station was very good, room and bathroom was very clean and comfortable. Public transportation to all areas of the city was close by, and the hotel gives a free transit pass. As we stayed over Easter weekend, finding restaurants that were open was a challenge, but there was always something available... More 

Was this review helpful? Yes
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear guests, Thank you very much for your stay at our hotel and your big compliments for our team ! It goes without saying that all of the staff are there for you in case of any needs or wishes you may have during the stay. Yours sincerely, Isabelle Tanachian & Holger Brombacher Management More 

Houston, Texas
1 review
4 of 5 stars Reviewed April 20, 2015

This is a perfect hotel for business trips. Its location is excellent: Close to the Basel train station and multiple public transportation stations as well as downtown Basel. The personnel is fast, courteous and helpful. The rooms comfortable, quite and clean. I will certainly go back on my next trip to that beautiful city.

Was this review helpful? Yes
Isabelle T, Manager at Metropol Hotel Basel, responded to this review

Dear Luis G., Thank you very much for your stay and your very positive comments. It is a pleasure to understand that our hotel and our staff make you feel "home away from home" during your business trip to Basel. Wishing you all the best until a next stay at our hotel. Yours sincerely, Isabelle Tanachian & Holger Brombacher Management More 

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