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Swissotel Le Plaza Basel

5.0 of 5 Messeplatz 25, Basel 4005, Switzerland
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Certificate of Excellence 2014
Swissotel Le Plaza Basel
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Swissotel Le Plaza Basel
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350 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manila, Philippines
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Overall service is satisfactory with the proactive hotel staff on duty. Front desk staff was always ready to help/assist. Location is accessible to tram line - just outside the hotel. Limited offering for breakfast - this could be further improved.

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest Thank you for your friendly feedback on the TripAdvisor page. We would like to thank you for your positive comments about our service and the location. As we always want to improve our service I will forward your feedback about our breakfast buffet to the respective department. We look forward to welcoming you again as our guest in... More

New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

This hotel is absolutely stunning and the restuarant (Grill25) is great as well. Most of the people I have encountered here have been very friendly and accomodating, except for 1...The front desk manager Bettina. She was rude, condescending, and uninviting. When I asked a question, she condescendingly asked me if I had ever stayed in any other hotel before. Not... More

Was this review helpful? Yes
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest Thank you very much for your feedback regarding your stay at our hotel. It is our goal to exceed guest expectation, therefore we are truly sorry that we did not meet your expectations concerning the friendliness of one of our colleagues. On behalf of the Swissôtel Le Plaza Basel Team I would like to apologize for any inconvenience... More

Zurich, Switzerland
Top Contributor
64 reviews 64 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is superbly located for events at the Messehalle. Ladies can wear their most vertiginous heels with ease! Service was really good all round, they even have a valet parking. Great restaurant at Grill25.

Was this review helpful? Yes
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest Thank you very much for sharing your comments about your impression of Swissôtel Le Plaza Basel. We are taking all feedback of our guests into consideration to improve guest satisfaction and quality. Your positive comments about the location, especially for women (smile), our staff as well as our service are very much appreciated. Our whole team is looking... More

Atlanta
Contributor
18 reviews 18 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at the Swissotel for 5 nights during a business trip. The location is very convenient to public transport, the hotel is beautiful and the staff is friendly and helpful - down to the last employee. Rooms are well appointed and the coffee makers provided in room and on each floor landing are superb. Food and beverages are plentiful... More

Was this review helpful? Yes 1
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Brenda Thank you so much for your wonderful rating. We are pleased that you enjoyed your stay with us and look forward to welcoming you back soon. Of course, we will share your positive feedback with the entire team. Sincerely Brigitte Fritz General Manager More

Shanghai
1 review
4 of 5 stars Reviewed 4 weeks ago

Bus Line8 and 2 is in front of hotel can easily go to train station ,Very nice tea bag provided in the room, Staff email me back my meal order list as I requested for reimburse needs, very good service even after leaving

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest Thank you for your review of your recent stay here at the Swissôtel Le Plaza Basel. I especially appreciate your comments about our staff. They are our greatest assets and it is nice to have them acknowledged. Hopefully we can welcome you again as our guest in the future! Sincerely Brigitte Fritz General Manager More

Dusseldorf, Germany
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My second time in Basel and this time I have found a hotel worth returning to. I used to stay at the Ramada across the Plaza. The hotel is centrally located with easy tram access to the city to avoid traffic. The lobby is large and welcoming with free drinks and an ample sofa area. The bar is a bit... More

Was this review helpful? Yes
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest What else can I say about your rating than a BIG THANK YOU! I am happy that you felt comfortable and that we provided all the services and treatments you needed. We are very grateful for your impressions. Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel. Sincerely Brigitte Fritz General Manager More

Savannah, Georgia
Top Contributor
54 reviews 54 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 14, 2014

Swissotel Le Plaza was very comfortable and centrally located. A great start for our Tauck Rhine River Cruise. The food and service in their restaurant was excellent. We had both breakfast and dinner and were quite satisfied. The staff was friendly and welcoming too!

Was this review helpful? Yes 1
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest What else can I say about your rating than a BIG THANK YOU! I am happy that you felt comfortable and that we provided all the services and treatments you needed. We are very grateful for your impressions. Our whole team is looking forward welcoming you again at Swissôtel Le Plaza Basel. Sincerely Brigitte Fritz General Manager More

Kuwait
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 29, 2014

Outdated furniture - bathrooms are not clean (even though the Housekeeping put some efforts) Rooms are too old Value for money not a win-win! Parking rates unacceptable for the hotel guests in addition to the room rates

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes 3
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest Thank you very much for your Feedback. I was truly sorry to hear that we did not meet your expectations concerning our housekeeping and parking service. On behalf of the Swissôtel Basel Team I would like to apologize. We have shared your feedback with our colleagues and hope you will accept our apologies. We would like to make... More

Geneva, Switzerland
Top Contributor
55 reviews 55 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 29, 2014

This hotel is really close to the old center of Basel. Rooms are very clean with attention to details (there is also an ironing board!!!). Spaceful rooms. Good breakfast Good reception The building is really very close to Congress Center, so it is very good for business travels

Was this review helpful? Yes 1
Swissotel_Le_Plaza, Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest What else can I say about your rating than a BIG THANK YOU! I am happy that you felt comfortable and that we provided all the services and treatments you needed. We are so happy to share your answers with all our staff members! And we would be delighted to welcome you again at any time! Sincerely Brigitte... More

Bangor, Maine
Contributor
14 reviews 14 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 23, 2014 via mobile

This swissotel is arguably my favorite hotel I've ever stayed in. The service is friendly, helpful and attentive. The rooms are impeccably clean and there is incredible attention to detail. I used the fitness center which was clean and top notch as well. The breakfast in the morning was pricey but AMAZING, I also enjoyed the espresso maker in the... More

Was this review helpful? Yes 3
Swissotel_Le_Plaza, General Manager at Swissotel Le Plaza Basel, responded to this review

Dear Guest What else can I say about your rating than a BIG THANK YOU! I am happy that you felt comfortable and that we provided all the services and treatments you needed. We are so happy to share your answers with all our staff members! And we would be delighted to welcome you again at any time! Sincerely Brigitte... More

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Additional Information about Swissotel Le Plaza Basel

Address: Messeplatz 25, Basel 4005, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel Le Plaza Basel 5*
Number of rooms: 238
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Also Known As:
Swissotel Le Plaza Basel Hotel Basel
Swissotel Le Plaza Hotel Basel
Basel Swissotel Le Plaza

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