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All 49 Basel hotels

Dorint Hotel An der Messe / Basel

3.0 of 5 Hotel   |   Schoenaustrasse 10, Basel 4058, Switzerland (Formerly "Novotel")
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Dorint Hotel An der Messe / Basel
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Ranked #26 of 49 Hotels in Basel
A recent review
5 of 5 stars reviewed 6 days ago
Aniket88 Panaji, India
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184 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Panaji, India
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed here for 3 nights in August 2014. Hotel is located in a good location close to the city center. Hotel provided us with a free travel card which was very convenient. You can use it on all forms of public transport. Breakfast is superb!! They have a huge spread. Staff is kind. Rooms are decent. Hotel looks much better... More

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UK
Top Contributor
61 reviews 61 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 6, 2014

Stayed in a newly refurbished room which had minimal contemporary styling. Staff were very friendly and cheery. Breakfast buffet had great selection, cooked, continental, fruit and cereal. Located in quite neighborhood, but easy base to explore city with nearby tram connections.

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dorintbasel, Gästebetreuung at Dorint Hotel An der Messe / Basel, responded to this review

Dear Guest, We would like to thank you for your comment. It is our pleasure to forward your positive feedback to our staff. We would be glad to be your host again. Kind Regards Irina Briellmann Guest Relation More

Montreal, Canada
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 20, 2014

My wife and I stayed here for five nights. The main reason for our trip was a business conference my wife was attending. The location is OK. It is safe and nestled in a residential neighbourhood. You can take public transit to the hotel from the train station (a tram and a bus or tram and 10 minute walk). If... More

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dorintbasel, Gästebetreuung at Dorint Hotel An der Messe / Basel, responded to this review

Dear Brad, We thank you that you took time to comment our Dorint. We are glad to see that your stay was satisfactory. However, we would like to apologize for some issues at the Front Office which seemed to be too busy to take time to explain causes properly. We forwarded this issue to the concerned department and actions have... More

Jersey, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 9, 2014

We stayed here for one night just passing through. Couldn't believe how lovely Basel was. The hotel staff were friendly, room excellent and you get a free transport ticket for your stay. The city was 4 stops on the tram which was 1 minute walk from the hotel. The air conditioning struggled to keep up in the hot weather. Overall... More

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dorintbasel, Gästebetreuung at Dorint Hotel An der Messe / Basel, responded to this review

Dear Guest, We are glad that you enjoyed your stay in our hotel. We will forward your positive feedback to our staff. Please do not hesitate to contact us for your next stay in Basel. It would be a pleasure for us to host you during your next stay. Kind Regards Irina Briellmann Guest Relation More

England
Top Contributor
101 reviews 101 reviews
81 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed August 5, 2014

Stayed here for a couple of days during the Basel Tattoo and had a good stay. The hotel reception is quite modern and the hotel itself is reasonably compact. Reception staff are very friendly and very keen to ensure you have a pleasant stay. The rooms are more minimalist than a UK Travelodge but comfortable all the same. The beds... More

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dorintbasel, Gästebetreuung at Dorint Hotel An der Messe / Basel, responded to this review

Dear Guest, We are pleased to hear that you were satisfied with your stay in our hotel. However, we would like to thank you for the given feedback. Regarding the cleaning of the rooms, please notice that it has been agreed in the contract that during the Basel Tattoo the cleaning only takes place every 3 days. For your next... More

1 review
1 of 5 stars Reviewed July 22, 2014 via mobile

They were carrying out some refurbishment on floor 3 during my 2 week stay and the noise could be herd on every floor. This was a business / working stay and I was working nights but was unable to sleep past 8 in the morning due to the noise. The rooms were small, you had to pay extra for tea... More

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Joana E, Guest Relation at Dorint Hotel An der Messe / Basel, responded to this review

We would like to thank you for choosing the Dorint An der Messe Basel during your visit to our wunderful city. We appreciate every feedback in order to improve our processes and to provide high quality customer service. Thank you for your feedback. Based on the information provided we are assuming that you belong to the Basel Tattoo group. We... More

Oxford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 17, 2014

Very friendly and helpful Staff. Quiet location within easy walking distance of Central amenities, Rhine and all tram and train points. Very we'll placed for Basel Tattoo events. Not sure it's a 4 star, but certainly a very solid 3 plus. Very clean and tidy as you would expect.

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Joana E, Guest Relation at Dorint Hotel An der Messe / Basel, responded to this review

Dear Arnie We would like to thank you for choosing the Dorint An der Messe Basel during your visit to our wonderful city. We appreciate every feedback in order to improve our processes and to provide high quality customer services. It’s a pleasure to hear that you enjoyed your stay in our house and we were able to impress you... More

Bucharest, Romania
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
121 helpful votes 121 helpful votes
2 of 5 stars Reviewed June 21, 2014

I went several times to this hotel (nothing positive nor negative, except for prices) but last time I was disappointed because despite the fact that I asked for a non-smoking room they gave me a smoking one. I do not expect simpathy from a smoker but for a non-smoker that feels the smoke from the distance sleeping in a smoking... More

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Joana E, Guest Relation at Dorint Hotel An der Messe / Basel, responded to this review

We would like to thank your stay at the Dorint An der Messe Hotel Basel and especially for your feedback. Every guest feedback helps us to improve our processes and to provide high quality customer services. We are very sorry to hear that your stay at our hotel did not meet your expectations at all. Your anger and disappointment are... More

Geneva, Switzerland
Top Contributor
58 reviews 58 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 16, 2014

Location: not the best location - to visit the city center I'd rather stay on the other side of the river (closer to the old town) Service: average and I would expect improvement. For instance, if I ask over the phone to the frontdesk to get slippers I do not expect me to go downstairs to pick them but rather... More

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Joana E, Guest Relation at Dorint Hotel An der Messe / Basel, responded to this review

We would like to thank you for choosing the Dorint An der Messe Basel during your visit to our wunderful city. We appreciate every feedback in order to improve our processes and to provide high quality customer service. Unfortunately we were not able to impress you with our services during your stay in our hotel. We still need to work... More

Exeter, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 5, 2014

We stayed In here on a Saturday evening in early may this year on our drive from the uk to Tuscany. The hotel was easy to find had a large underground car park, and the staff were excellent. We went into basel on the Saturday evening, and the receptionist gave us free passes for the trams which was a really... More

Was this review helpful? Yes
Joana E, Guest Relation at Dorint Hotel An der Messe / Basel, responded to this review

We would like to thank you for choosing the Dorint An der Messe Basel during your visit to our wonderful city. We appreciate every feedback in order to improve our processes and to provide high quality customer services. It’s a pleasure to hear that you enjoyed your stay in our house and we were able to impress you with our... More

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Additional Information about Dorint Hotel An der Messe / Basel

Address: Schoenaustrasse 10, Basel 4058, Switzerland (Formerly "Novotel")
Location: Switzerland > Canton of Basel > Basel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Dorint Hotel An der Messe / Basel 3*
Number of rooms: 171
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Also Known As:
Dorint Hotel An Der Messe

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