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Dorint Hotel An der Messe / Basel

Schoenaustrasse 10, Basel 4058, Switzerland (Formerly "Novotel")
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Dorint Hotel An der Messe / Basel
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Dorint Hotel An der Messe / Basel
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209 reviews from our community

Traveler rating
    49
    104
    41
    10
    5
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20
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a business trip for three nights. A good, clean hotel which is only a block from the tram. We arrived early in the morning and while our room was not ready yet, the friendly staff at reception gave us plenty of recommendations for the best way to spend our morning. Very firm bed and a quiet hotel... More 

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Mildenhall, United Kingdom
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 15, 2015

We are a family of 2 adults and a 6 and 4 year old. There was a large bed and huge sofa made into a bed. Our room had a kitchen and large clean bathroom. Upon arriving the children were given teddy bears. The staff was friendly, gave great directions, and provided maps. The only downside was paying for parking... More 

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dorintbasel, Gästebetreuung at Dorint Hotel An der Messe / Basel, responded to this review

Dear Matteo, we are happy to hear that you enjoyed your stay in our hotel and that you appreciated our budget saver rate including breakfast and the garage. However, we regret that you found the blanket to small and our pillows to thin. For your next stay we would like to recommend you to contact our Housekeeping or our reception... More 

Limassol, Cyprus
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 2, 2015

upon arriving at the hotel late at night, about 23.00 it proved that there was a small confusion with the reservation which needed to be clear. the front office lady was extremely rude and hostile and refused to give us, amongst others, access to the wifi to verify the reservation. she even spoke in german to her colleague saying not... More 

Was this review helpful? Yes 1
dorintbasel, Gästebetreuung at Dorint Hotel An der Messe / Basel, responded to this review

Dear Guest, first of all we would like to thank you that you took the time to comment our hotel. We regret that we did not meet your expectations and that our staff seemed rude to you. In order to understand the matter we would like to discuss this personally with you. We would be glad if you would call... More 

Ghent, Belgium
Top Contributor
66 reviews 66 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 27, 2015

I stayed here for business for two nights. As I got a room facing the street, and I am a light sleeper, the road noise bothered me quite a bit. I asked for another room and got one straight away, I could even occupy it immediately. The hotel staff was very freindly and accomodating. The standard rooms have a fairly... More 

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dorintbasel, Gästebetreuung at Dorint Hotel An der Messe / Basel, responded to this review

Dear Johann, first of all, thank you that you took the time to comment us. We regret that at the begging you could not sleep well because of the situation of our Classic rooms. But we are happy to hear that you enjoyed our Comfort rooms facing the garden side and that you got immediately a room as you requested.... More 

Avry-devant-Pont, Switzerland
Top Contributor
52 reviews 52 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 26, 2015

Ideally situated near Messe Rooms are confortable My advice is to have a room facing garden so no noise from the road and you can sleep with the Windows open I always sleep well there and Veda are confortable and bathroom spotless Service staff is friendly and efficient

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dorintbasel, Gästebetreuung at Dorint Hotel An der Messe / Basel, responded to this review

Dear Guillaume, we are happy to hear that you enjoyed your stay in our hotel and thank you for your nice comment. We are glad that you appreciated our comfort rooms facing the garden side and that you found our staff friendly and efficient. With pleasur we will forward your positive feedback to our staff. We look forward to welcoming... More 

Los Angeles, California
Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 6, 2015

Wifi worked consistently once it finally connected. A taxi was around 40 swiss francs to/from the airport, but we arrived very late at night and didn't want to wait for what was probably easy public transportation. The staff was friendly and the hotel was clean, though breakfast seemed expensive even for Switzerland. The windows were very good at shutting out... More 

Was this review helpful? Yes 1
dorintbasel, Gästebetreuung at Dorint Hotel An der Messe / Basel, responded to this review

Dear Guest, thank you that you took your time to comment us. We are happy to hear that you enjoyed your stay, thanks to our location and good price managing. We are happy that you found our public transportations facilities convenient and hope that you appreciated your city trip via Freiburg. However, we regret that the breakfast and taxi prices... More 

1 review
4 of 5 stars Reviewed December 23, 2014

Stayed there for a week for the Christmas tattoo. Hotel has very friendly staff and a good range of foods at breakfast. Nice area to be in, quiet at night. The bedrooms are pretty clean and tidy with plenty of space just not so big wardrobes for those that are long staying. Nice local shops near by and nice attractions... More 

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Edinburgh, United Kingdom
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 19, 2014

Pleasant enough stay here for a week. Rooms were pretty small with little storage available but not the end of the world. They were more importantly immaculately clean with superb shower facilities. Breakfast was often busy but everything was there for a tasty meal. Staff for the most part were friendly and helpful. Only real downside for me was the... More 

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Arlington, Virginia
Top Contributor
91 reviews 91 reviews
76 hotel reviews
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed December 7, 2014

Maybe 3.5 stars and rounding up but good location just outside the city but easy access by tram which is a 5min walk away and runs about every 8 minutes. Rooms are modern despite dated hotel exterior. However, wifi did not work at all in room and wired while fast went out a few times and was difficult to log... More 

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singapore
Top Contributor
88 reviews 88 reviews
38 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed November 22, 2014

got a room that faced the roche new office, view was wonderful during sunrise, had a good view of the smoke coming out of the chimney, neighbourhood apartments, and roche far away. while the exterior of the building seemed dated, the interior was all nicely done up. room was clean and modern. room even came with kettle and tea bags.... More 

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dorintbasel, Guest Relations at Dorint Hotel An der Messe / Basel, responded to this review

Dear Guest, we would like to thank you for your comment. We are happy to hear that you enjoyed your stay. We will forward your positive feedback tou our staff. However, we have to apologize for the inconvenience caused due to the internet connection. We are already searching for a solution to this matter. We look forward to seeing you... More 

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