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Hotel Victoria

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Centralbahnplatz 3-4, Basel 4002, Switzerland (Formerly TOP Hotel Victoria)
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Hotel Victoria
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Hotel Victoria
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300 reviews from our community

Traveler rating
    80
    152
    52
    9
    7
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40
85
33
99
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St. Albans, United Kingdom
Top Contributor
57 reviews 57 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A couple of other hotels had been recommended to me, however at time of booking utility of Basel hotels was very high, due to the Swiss watchmaking industry conference - Baselworld. Therefore I had to compromise and booked this with little prior research. The hotel is very well placed, directly opposite train station. Entrance and reception area of hotel was... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Jack Many thanks for the nice feedback. Hope to welcome you soon again. Kind regards Thomas Buser, Hotelier More 

Bowness-on-Windermere, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After flying to Basel Airport we stayed one night at the Hotel Victoria before travelling onwards by train the following morning. The airport bus stops outside the main railway station and the Hotel is just across the road. We had a spacious and well equipped room. Being at the back of the Hotel it was remarkably quiet in spite of... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest, thank you very much for your nice feedback. Hope to welcome you soon again. Kind regards Thomas Buser, Hotelier More 

Winterthur, Switzerland
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 16, 2015

This hotel is directly accross from the Basel main train station, the bus to the airport leaves from in front of the train station. This hotel is ideally suited if you need to leave for the airport quite early in the morning or if you are coming in on a late flight and do not want to go on. The... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review
Google Translation

Lieber Gast Herzlichen Dank für Ihr positives Feedback. Wir hoffen, Sie bald wieder im Victoria empfangen zu dürfen. Thomas Buser,... More 

Oxford
Top Contributor
132 reviews 132 reviews
53 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed March 12, 2015

The location of this hotel is excellent, opposite the main train station and tram hub. The staff were all friendly and helpful and everything was spotlessly clean. We stayed in a junior suite on the 5th floor which was very comfortable with a huge bed and good sized bathroom. Breakfast was good, not the best we have ever had or... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Maxine Many thanks for your feedback. Hope to welcome you soon again. Kind regards Thomas Buser, Hotelier More 

Sydney
Top Contributor
275 reviews 275 reviews
64 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed February 20, 2015

This was my first time at the Victoria. I've stayed in just about every other hotel in the area over the years. The Victoria was really very good. Excellent staff, comfortable rooms, free wifi, really well maintained. It is also in a very conveniently located being right next door to the central train station. Will definitely stay there again

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Thank you very much for your positive comments. We are happy to know that you enjoyed your stay and are looking forward to welcoming you soon again at the Victoria. Kind regards Thomas Buser, Hotelier More 

West Sussex, United Kingdom
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 18, 2015

Situated right next door to the main train station and major tram interchange this hotel is convenient for transport. There is also a large taxi rank across the road and virtually all licensed cabs take credit cards in Basel, unlike many other European cities. That being said, if you get a room facing the square there will be lots of... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Jaimie Thank you very much for sharing your experience with us. We would be happy to welcome you back soon at the Victoria. Kind regards Thomas Buser, Hotelier More 

Bend, Oregon, USA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 5, 2015

Within minutes of gaining access to our room, we found that the electrical outlet near the bed did not work. My hip was very painful and I needed to use a heating pad on that side of the bed. When we requested a different room, they had us move our bags to a very inconveniently located room on a different... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Bonnie Thank you very much for sharing your experience with us. I greatly appreciate you taking the time to bring this matter up to my attention and apologize for any inconvenience you experienced due to the mentioned points. I would like to offer you the possibility to discuss this case via email or phone and I would be very... More 

London UK
Top Contributor
129 reviews 129 reviews
52 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed February 3, 2015

We stayed in a junior suite at this hotel as guests of conference organisers and found it very conveniently located opposite the station. The bed was comfortable but pillows far too squashy, no support at all. Primrose yellow decor was not modern but all facilities fine apart from old fashioned heating/air con system that did not allow us to cool... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Thank you very much for your feedback. We would like to apologize for any inconvenience caused. Please let us know next time and we will change the pillows. We are looking forward to welcoming you back at the Victoria. Kind regards Thomas Buser, Hotelier More 

Ramat Gan, Israel
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 20, 2015

Nothing to say (i.e. nothing negative). The room was super comfortable, the breakfast was wholesome and tasty, the location next to SBB was very convenient (for us). Absolutely recommended. Will definitely return

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Many thanks for your feedback. Hope to welcome you soon again. Kind regards Thomas Buser, Hotlier More 

Auckland Region, New Zealand
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 16, 2015

We stayed at this hotel as part of a railway group and it couldn't have been better located. Just over the road from the main station. There is a co-op store around the corner for all your supplies and there are lots of places to eat at the station. It was lovely and quiet and the rooms were very nice... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Leonie Thank you very much for your feedback. We are happy that you enjoyed your stay and hope to welcome you soon again. Kind regards Thomas Buser, Hotelier More 

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