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Hotel Victoria

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Centralbahnplatz 3-4, Basel 4002, Switzerland (Formerly TOP Hotel Victoria)
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Hotel Victoria
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Hotel Victoria
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305 reviews from our community

Traveler rating
    83
    153
    53
    9
    7
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40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dearborn, Michigan
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here one night before starting a cruise downstream on the Rhine River. Hotel is easily reached by local bus (about 5SFr) from airport to train station -- the hotel is superbly located right across the street from the train station and multiple tram lines stop right outside the front door. It is an easy walk to the Basel... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest, thank you very much for the nice feedback. Good to hear that you enjoyed your stay at the Victoria. Hope to welcome you soon again. Kind regards Hotel Victoria Thomas Buser More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I visited the Victoria for our anniversary, we had stayed here before but we decided to have room 42 which had a castle and seaview, the room was absolutely outstanding, we dined here the first night because the menu had been changed from our previous stay and the meals were excellent and the staff were really helpful... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Jamie Many thanks for your positive comments. We are looking forward to welcome back at the Hotel Victoria soon. Kind regards Hotel Victoria Thomas Buser More 

St. Albans, United Kingdom
Top Contributor
57 reviews 57 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 29, 2015

A couple of other hotels had been recommended to me, however at time of booking utility of Basel hotels was very high, due to the Swiss watchmaking industry conference - Baselworld. Therefore I had to compromise and booked this with little prior research. The hotel is very well placed, directly opposite train station. Entrance and reception area of hotel was... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Jack Many thanks for the nice feedback. Hope to welcome you soon again. Kind regards Thomas Buser, Hotelier More 

Bowness-on-Windermere, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 25, 2015

After flying to Basel Airport we stayed one night at the Hotel Victoria before travelling onwards by train the following morning. The airport bus stops outside the main railway station and the Hotel is just across the road. We had a spacious and well equipped room. Being at the back of the Hotel it was remarkably quiet in spite of... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest, thank you very much for your nice feedback. Hope to welcome you soon again. Kind regards Thomas Buser, Hotelier More 

Winterthur, Switzerland
Top Contributor
53 reviews 53 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 16, 2015

This hotel is directly accross from the Basel main train station, the bus to the airport leaves from in front of the train station. This hotel is ideally suited if you need to leave for the airport quite early in the morning or if you are coming in on a late flight and do not want to go on. The... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review
Google Translation

Lieber Gast Herzlichen Dank für Ihr positives Feedback. Wir hoffen, Sie bald wieder im Victoria empfangen zu dürfen. Thomas Buser,... More 

Oxford
Top Contributor
133 reviews 133 reviews
54 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed March 12, 2015

The location of this hotel is excellent, opposite the main train station and tram hub. The staff were all friendly and helpful and everything was spotlessly clean. We stayed in a junior suite on the 5th floor which was very comfortable with a huge bed and good sized bathroom. Breakfast was good, not the best we have ever had or... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Maxine Many thanks for your feedback. Hope to welcome you soon again. Kind regards Thomas Buser, Hotelier More 

Sydney
Top Contributor
283 reviews 283 reviews
64 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed February 20, 2015

This was my first time at the Victoria. I've stayed in just about every other hotel in the area over the years. The Victoria was really very good. Excellent staff, comfortable rooms, free wifi, really well maintained. It is also in a very conveniently located being right next door to the central train station. Will definitely stay there again

Was this review helpful? Yes
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Thank you very much for your positive comments. We are happy to know that you enjoyed your stay and are looking forward to welcoming you soon again at the Victoria. Kind regards Thomas Buser, Hotelier More 

West Sussex, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 18, 2015

Situated right next door to the main train station and major tram interchange this hotel is convenient for transport. There is also a large taxi rank across the road and virtually all licensed cabs take credit cards in Basel, unlike many other European cities. That being said, if you get a room facing the square there will be lots of... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Jaimie Thank you very much for sharing your experience with us. We would be happy to welcome you back soon at the Victoria. Kind regards Thomas Buser, Hotelier More 

Bend, Oregon, USA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 5, 2015

Within minutes of gaining access to our room, we found that the electrical outlet near the bed did not work. My hip was very painful and I needed to use a heating pad on that side of the bed. When we requested a different room, they had us move our bags to a very inconveniently located room on a different... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Bonnie Thank you very much for sharing your experience with us. I greatly appreciate you taking the time to bring this matter up to my attention and apologize for any inconvenience you experienced due to the mentioned points. I would like to offer you the possibility to discuss this case via email or phone and I would be very... More 

London UK
Top Contributor
136 reviews 136 reviews
53 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed February 3, 2015

We stayed in a junior suite at this hotel as guests of conference organisers and found it very conveniently located opposite the station. The bed was comfortable but pillows far too squashy, no support at all. Primrose yellow decor was not modern but all facilities fine apart from old fashioned heating/air con system that did not allow us to cool... More 

Was this review helpful? Yes
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Thank you very much for your feedback. We would like to apologize for any inconvenience caused. Please let us know next time and we will change the pillows. We are looking forward to welcoming you back at the Victoria. Kind regards Thomas Buser, Hotelier More 

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