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Hotel Victoria

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Centralbahnplatz 3-4, Basel 4002, Switzerland (Formerly TOP Hotel Victoria)
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Hotel Victoria
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321 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Zurich, Switzerland
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stay on Business. Decent rooms, Standard equipped, clean and quite sizeable. Advisable to ask for a quite room as the central Location also has a downside, i.e. tramway opposite. Good Restaurant with Swiss specialities. Important asset of this Hotel is the Big Railway-Station parking with a separate part for the Hotel, which gives Access directly to the Hotel.

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Brisbane
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hotel is an Excellent Hotel ,great Location / the staff were friendly efficient & very helpful all we had to do was walk outside our Hotel & everything was there from Resturants , Supermarkets & all transport fantastic, we also received a day pass free from the hotel for the transport & our room was spacious , very clean... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Ronda Many thanks for your nice feedback. Good to hear that you enjoyed your stay with us. We are looking forward to welcoming you soon again. Kind regards Hotel Victoria Basel Thomas Buser, Hotelier More 

Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This place was great, right across from the train station and the bus and tram stops. We were facing the courtyard but never heard any stret noise and we had the windows open a lot. The room was of a nice size with spacious bath, the only complaint was I had to relog on to get wifi every time I... More 

Was this review helpful? Yes 2
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Thank you very much for sharing your feedback with us and we are very happy that you enjoyed your stay at our hotel. We already know about the Wifi problem and our IT support is working on a solution at the moment. We are looking forward to welcoming you again at the Victoria during your next stay... More 

Milton Keynes, United Kingdom
Level Contributor
100 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a beautifully appointed hotel only 30 seconds away from the station and airport bus.The hotel and rooms are excellently fitted out in Victoria period fittings. The television offers a full selection of UK channels. Staff are helpful and friendly and as well as providing maps will give you a mobility card for free bus transport during your stay.... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Many thanks for your nice feedback. Good to hear that you enjoyed our service. We are looking forward to welcoming you soon again. Kind regards Hotel Victoria Basel Thomas Buser, Hotelier More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

The title says it all. Ideally suited to explore the city and nearby areas. All comforts of a 4 star property. No complaints regarding lightning fast check in or check out. Tram service right in front. Basel SBB station in front. Reception is helpful in recommending places to visit.

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Thank you very much for your positive comments. We are happy to know that you enjoyed your stay with us and are looking forward to welcoming you soon again. Kind regards Hotel Victoria Basel Thomas Buser, Hotelier More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 29, 2015

OUR travel agent suggested this hotel as we asked to be near the station.We had a very comfortable and quiet standard room. We were given complimentary tickets for Public Transport and as trams were accessed just outside the hotel this made our first stay in Basel easy and interesting. The Coop food shop was a few metres around the corner,... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Margaret Many thanks for the nice feedback. We are happy that you enjoyed your stay at the Victoria and looking forward to welcoming you soon again. Kind regards Hotel Victoria Basel Thomas Buser, Hotelier More 

Watford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 18, 2015

We chose the Victoria for it's convenient position close to the main rail station and the great deal we were offered. It is smart, fairly modern with standard rooms decorated in a contemporary style. Excellent cleanliness and very helpful staff. When we arrived they gave us complementary public transport passes which gave us unlimited access to trams and buses for... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Peter Jeffrey Many thanks for your nice feedback. Hope to welcome you soon again. Kind regards Hotel Victoria Basel Thomas Buser, Hotelier More 

Geneva, Switzerland
2 reviews
2 of 5 stars Reviewed June 16, 2015

The hotel location is okay but the comfort, and in our case even the cleanliness of the bathroom, was poor! A towel was stained and the bathroom in general not very clean (hair on the lamp, stains on the ceiling etc). The pillows and blanket were syntethic (ok but in a 4* hotel it could be down feather as well),... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Thank you very much for taking the time to share your experience with us. We are sorry that you felt uncomfortable and did not enjoy your stay at the Victoria. Please be sure that we take your comments seriously to avoid situations like this in the future. We would be happy if you would give us a... More 

New York City, New York
Level Contributor
512 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
5 of 5 stars Reviewed June 5, 2015

Thanks so much to Souraya Peerboccus , always in a smile, very attentive and dearly accommodating young lady who took care of us, gave us the junior suite as an upgrade because we are celebrating our 27th wedding anniversary also with my wife's birthday. Such a great, spacious, lots of giveaways room. The hotel itself is very clean, close to... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Jun J , thank you very much for the nice feedback! Good to hear that you enjoyed your stay with us. We hope to welcome you soon again. Kind regards Hotel Victoria Basel Thomas Buser More 

Dearborn, Michigan
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 14, 2015

I stayed here one night before starting a cruise downstream on the Rhine River. Hotel is easily reached by local bus (about 5SFr) from airport to train station -- the hotel is superbly located right across the street from the train station and multiple tram lines stop right outside the front door. It is an easy walk to the Basel... More 

Was this review helpful? Yes 2
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest, thank you very much for the nice feedback. Good to hear that you enjoyed your stay at the Victoria. Hope to welcome you soon again. Kind regards Hotel Victoria Thomas Buser More 

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