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Hotel Victoria

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Centralbahnplatz 3-4, Basel 4002, Switzerland (Formerly TOP Hotel Victoria)
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313 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

OUR travel agent suggested this hotel as we asked to be near the station.We had a very comfortable and quiet standard room. We were given complimentary tickets for Public Transport and as trams were accessed just outside the hotel this made our first stay in Basel easy and interesting. The Coop food shop was a few metres around the corner,... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Margaret Many thanks for the nice feedback. We are happy that you enjoyed your stay at the Victoria and looking forward to welcoming you soon again. Kind regards Hotel Victoria Basel Thomas Buser, Hotelier More 

Watford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We chose the Victoria for it's convenient position close to the main rail station and the great deal we were offered. It is smart, fairly modern with standard rooms decorated in a contemporary style. Excellent cleanliness and very helpful staff. When we arrived they gave us complementary public transport passes which gave us unlimited access to trams and buses for... More 

Was this review helpful? Yes
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Peter Jeffrey Many thanks for your nice feedback. Hope to welcome you soon again. Kind regards Hotel Victoria Basel Thomas Buser, Hotelier More 

Geneva, Switzerland
1 review
2 of 5 stars Reviewed 2 weeks ago

The hotel location is okay but the comfort, and in our case even the cleanliness of the bathroom, was poor! A towel was stained and the bathroom in general not very clean (hair on the lamp, stains on the ceiling etc). The pillows and blanket were syntethic (ok but in a 4* hotel it could be down feather as well),... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Thank you very much for taking the time to share your experience with us. We are sorry that you felt uncomfortable and did not enjoy your stay at the Victoria. Please be sure that we take your comments seriously to avoid situations like this in the future. We would be happy if you would give us a... More 

New York City, New York
Level Contributor
503 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Thanks so much to Souraya Peerboccus , always in a smile, very attentive and dearly accommodating young lady who took care of us, gave us the junior suite as an upgrade because we are celebrating our 27th wedding anniversary also with my wife's birthday. Such a great, spacious, lots of giveaways room. The hotel itself is very clean, close to... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Jun J , thank you very much for the nice feedback! Good to hear that you enjoyed your stay with us. We hope to welcome you soon again. Kind regards Hotel Victoria Basel Thomas Buser More 

Dearborn, Michigan
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 14, 2015

I stayed here one night before starting a cruise downstream on the Rhine River. Hotel is easily reached by local bus (about 5SFr) from airport to train station -- the hotel is superbly located right across the street from the train station and multiple tram lines stop right outside the front door. It is an easy walk to the Basel... More 

Was this review helpful? Yes 2
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest, thank you very much for the nice feedback. Good to hear that you enjoyed your stay at the Victoria. Hope to welcome you soon again. Kind regards Hotel Victoria Thomas Buser More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 6, 2015

My husband and I visited the Victoria for our anniversary, we had stayed here before but we decided to have room 42 which had a castle and seaview, the room was absolutely outstanding, we dined here the first night because the menu had been changed from our previous stay and the meals were excellent and the staff were really helpful... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Jamie Many thanks for your positive comments. We are looking forward to welcome back at the Hotel Victoria soon. Kind regards Hotel Victoria Thomas Buser More 

St. Albans, United Kingdom
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed March 29, 2015

A couple of other hotels had been recommended to me, however at time of booking utility of Basel hotels was very high, due to the Swiss watchmaking industry conference - Baselworld. Therefore I had to compromise and booked this with little prior research. The hotel is very well placed, directly opposite train station. Entrance and reception area of hotel was... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Jack Many thanks for the nice feedback. Hope to welcome you soon again. Kind regards Thomas Buser, Hotelier More 

Bowness-on-Windermere, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 25, 2015

After flying to Basel Airport we stayed one night at the Hotel Victoria before travelling onwards by train the following morning. The airport bus stops outside the main railway station and the Hotel is just across the road. We had a spacious and well equipped room. Being at the back of the Hotel it was remarkably quiet in spite of... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest, thank you very much for your nice feedback. Hope to welcome you soon again. Kind regards Thomas Buser, Hotelier More 

Winterthur, Switzerland
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed March 16, 2015

This hotel is directly accross from the Basel main train station, the bus to the airport leaves from in front of the train station. This hotel is ideally suited if you need to leave for the airport quite early in the morning or if you are coming in on a late flight and do not want to go on. The... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review
Google Translation

Lieber Gast Herzlichen Dank für Ihr positives Feedback. Wir hoffen, Sie bald wieder im Victoria empfangen zu dürfen. Thomas Buser,... More 

Oxford
Level Contributor
135 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed March 12, 2015

The location of this hotel is excellent, opposite the main train station and tram hub. The staff were all friendly and helpful and everything was spotlessly clean. We stayed in a junior suite on the 5th floor which was very comfortable with a huge bed and good sized bathroom. Breakfast was good, not the best we have ever had or... More 

Was this review helpful? Yes
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Maxine Many thanks for your feedback. Hope to welcome you soon again. Kind regards Thomas Buser, Hotelier More 

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