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Hotel Victoria

4.0 of 5 Centralbahnplatz 3-4, Basel 4002, Switzerland (Formerly TOP Hotel Victoria)
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Hotel Victoria
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Hotel Victoria
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291 reviews from our community

Traveler rating
    78
    148
    49
    9
    7
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40
82
33
96
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney
Top Contributor
266 reviews 266 reviews
62 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 1 week ago

This was my first time at the Victoria. I've stayed in just about every other hotel in the area over the years. The Victoria was really very good. Excellent staff, comfortable rooms, free wifi, really well maintained. It is also in a very conveniently located being right next door to the central train station. Will definitely stay there again

Was this review helpful? Yes
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Thank you very much for your positive comments. We are happy to know that you enjoyed your stay and are looking forward to welcoming you soon again at the Victoria. Kind regards Thomas Buser, Hotelier More 

West Sussex, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Situated right next door to the main train station and major tram interchange this hotel is convenient for transport. There is also a large taxi rank across the road and virtually all licensed cabs take credit cards in Basel, unlike many other European cities. That being said, if you get a room facing the square there will be lots of... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Jaimie Thank you very much for sharing your experience with us. We would be happy to welcome you back soon at the Victoria. Kind regards Thomas Buser, Hotelier More 

Bend, Oregon, USA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Within minutes of gaining access to our room, we found that the electrical outlet near the bed did not work. My hip was very painful and I needed to use a heating pad on that side of the bed. When we requested a different room, they had us move our bags to a very inconveniently located room on a different... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Bonnie Thank you very much for sharing your experience with us. I greatly appreciate you taking the time to bring this matter up to my attention and apologize for any inconvenience you experienced due to the mentioned points. I would like to offer you the possibility to discuss this case via email or phone and I would be very... More 

London UK
Top Contributor
122 reviews 122 reviews
51 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed in a junior suite at this hotel as guests of conference organisers and found it very conveniently located opposite the station. The bed was comfortable but pillows far too squashy, no support at all. Primrose yellow decor was not modern but all facilities fine apart from old fashioned heating/air con system that did not allow us to cool... More 

Was this review helpful? Yes
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Thank you very much for your feedback. We would like to apologize for any inconvenience caused. Please let us know next time and we will change the pillows. We are looking forward to welcoming you back at the Victoria. Kind regards Thomas Buser, Hotelier More 

Ramat Gan, Israel
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 20, 2015

Nothing to say (i.e. nothing negative). The room was super comfortable, the breakfast was wholesome and tasty, the location next to SBB was very convenient (for us). Absolutely recommended. Will definitely return

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Many thanks for your feedback. Hope to welcome you soon again. Kind regards Thomas Buser, Hotlier More 

Auckland Region, New Zealand
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 16, 2015

We stayed at this hotel as part of a railway group and it couldn't have been better located. Just over the road from the main station. There is a co-op store around the corner for all your supplies and there are lots of places to eat at the station. It was lovely and quiet and the rooms were very nice... More 

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Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Leonie Thank you very much for your feedback. We are happy that you enjoyed your stay and hope to welcome you soon again. Kind regards Thomas Buser, Hotelier More 

Canada
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed January 8, 2015

This hotel is ideally located right across the street from the Swiss train station with bus and tram transportation right outside. You can take the bus from the airport and there is space on the bus for luggage and you get off at the last stop at the train station and the hotel is directly to the left of the... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Thank you very much for your positive comments. We are happy that you enjoyed your stay and are looking forward to welcoming you soon again. Kind regards Thomas Buser, Hotelier More 

Northampton, United Kingdom
Top Contributor
96 reviews 96 reviews
33 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed January 7, 2015 via mobile

Great location and a nice hotel. The staff are attentive and you will love the breakfast! I had reason to call on assistance whilst staying. The safe was broken which I needed, and the bedside lamp was broken. Despite two promises to fix only the safe was. Without a bedside lamp you only have the main room lights. Not good... More 

Was this review helpful? Yes 1
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Stuart Thank you very much for sharing your experience with us. We would like to apologize for any inconvenience caused. We already instucted our staff to be more considerate. Please note for your next stay that you can have of course firmer pillows. We are looking forward to welcome you back soon at the Victoria. Kind regards Thomas Buser,... More 

Mamer, Luxembourg
Top Contributor
58 reviews 58 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 4, 2015

As a solo travelling woman is was a bit worried about the location next to the trainstation when booking. However i felt very safe in the area even after dark. The room was extra clean, good choice of swiss ammenity product. Also soft blankets and good quality pillows. No A/C noises and good wall insulation. Its up to you of... More 

Was this review helpful? Yes
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear Justicia Thank you very much for your feedback. Hope to welcome you soon again. Kind regards Thomas Buser, Hotelier More 

melbourne
Top Contributor
233 reviews 233 reviews
38 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed December 31, 2014

We stayed here for 4 nights after arriving from Berlin via Basel Mulhouse airport. Getting here was easy via Bus 50 from the airport ending in Basel's main train station, then we just crossed the street to get to the hotel. We booked through hotels.com and unfortunately, our booking did not include breakfast. Staff were friendly and helpful although we... More 

Was this review helpful? Yes 3
Manager_Victoria, Manager at Hotel Victoria, responded to this review

Dear valued guest Thank you very much for your feedback. We would be very happy to welcome you back soon at the Victoria. Kind regards Thomas Buser, Hotelier More 

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Additional Information about Hotel Victoria

Address: Centralbahnplatz 3-4, Basel 4002, Switzerland (Formerly TOP Hotel Victoria)
Phone Number:
Location: Switzerland > Canton of Basel > Basel > St. Alban
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Victoria 4*
Number of rooms: 107
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Also Known As:
Victoria Hotel Basel
Hotel Victoria Basel
Hotel Style:
#13 Luxury Hotel in Basel
#18 Romantic Hotel in Basel

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