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Pullman Basel Europe Hotel

Clarastrasse 43 | Kleinbasel, Basel CH 4005 , Switzerland (Formerly Mercure Hotel Europe Basel)
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Pullman Basel Europe Hotel
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Ranked #8 of 49 Hotels in Basel
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227 reviews from our community

Traveler rating
    130
    78
    13
    4
    2
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100
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Beds made crisply as only in Europe. Modern conveniences and designer touches. Right next door to an excellent grocery. A few blocks away from the river. Nice restaurant and quality service. Your favorite hotel ever? Probably not. But a very nice experience.

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Geneva, Switzerland
Top Contributor
104 reviews 104 reviews
75 hotel reviews
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the hotel for one night, on a family trip. Pro's: Very good situation, in the heart of Basel, within walking distance both from the congress center and from the old town. Well situated for public transportation, the hotel also offers a reasonably priced parking. Rooms are modern, well designed and clean. Appliances are brand new and very... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Jewels_Gva thank you very much for staying with us and rating us on tripadvisor. We are delighted to read that you enjoyed your stay with us specially our modern and well designed rooms. Please be aware that the water in the minibar is in all of our rooms complementary. We are looking forward to welcome you the next time.... More 

Geneva2009
Top Contributor
253 reviews 253 reviews
102 hotel reviews
133 helpful votes 133 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Breakfast area: small, slalom through the tables to get to the medium buffet. Staff is present but only for decoration (you need to do everything yourself anyway - tea, coffee, food) - lucky enough they don't ask you to wash your dishes Fitness: a few basic machines in a bunker - management probably never tried them out... pffff Rooms: clean,... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Geneva2009 Thank you for returning for the 2nd time in our hotel, despite the fact that you were already disappointed last year (see your Tripadvisor comment from April 2014). We are truly sorry to learn again about your disappointment. Especially that you do not like our daylighted fitnessroom with view to our lovely garden and our modern and new... More 

Milan, Italy
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed two nights at this hotel, and the first night I was totally disappointed. I got a room on first floor facing the major street Clarastrasse: until 1.30 am and from 5.00am the tram passes almost every 5 minutes and the noise was so high that I could not sleep the whole night. Beside that noise, there should probably... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Vanessaki Thank you for taking the time to write a detailed comment regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. We do apologize that during the Baselworld 2015... More 

Daejeon, South Korea
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Room was very clean and comfortable. Staff was very kind, and breakfast buffet was great. My room was on the top floor, so there was a nice terrace with garden view. Also I could easily go to the old city by tram #6 from the hotel. I highly recommand this hotel.

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Seodb Thank you very much for staying at the Pullman Basel Europe, it is very nice to hear that you have enjoyed your stay so much, specially our friendly staff and our great breakfast buffet. We are looking forward to welcome you soon again ! Your Pullman Basel Europe Team More 

New Orleans, Louisiana
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

thanks to the very good service! it made my stay in basel more easier and better. the room is really clean and comfortable, I just can say it worth it. especially for business days at the exhibition square for baselworld and art basel! see you next time!!

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Mr. Marc We would like to thank you for your positiv feedback on tripadvisor ! We are happy to hear that you enjoyed our good service and your stay with us. We are looking forward to welcome you the next time. Your Pullman Basel Europe Team More 

Indianapolis
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my second time staying at the Pullman. I chose to stay here due to my first good experience. The hotel is in a good location, close to the trams, is clean, comfortable beds, and nice ammenities in the room. My only complaint was that the room was stuffy when I arrived so I turned the thermostat down but... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Carol We would like to thank you for sharing your positive feedback on tripadvisor. We are happy to hear that you enjoyed your stay once again with us ! We assure you that our maintance team will adjust the setting of our cooling system, we do have an innovative, forward-looking heating, ventialtion and air conditioning system: the rooms feature... More 

Edinburgh, United Kingdom
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I stayed here on our weekend trip to Basel. The hotel is easily reached from either the Bad Bahnhof or central Bahnhof. The hotel is a short walk from the river and Altstadt. We were very impressed by the level of service we received throughout our stay. The room was sizeable, clean and well designed. When we... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Supergers49 First of all we would like to thank you for having chosen the Pullman Basel Europe while you stayed in Basel. Also we thank you for having taken the time to share your experience, which you have made all through your stay with us. We especially appreciate your comments about our staff. They are our greatest assets and... More 

Budapest, Hungary
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for two nights on a business visit to Basel. This is my favourite hotel in Basel so far (go here a lot) both by style (clean, modern lines), comfort (the beds are seriously comfortable) and convenient location. Recommend for a short stay for work or leisure - was made to feel very welcome and will be back.

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Suzhu1 Thank you so much for this wonderful review. The whole Team would like to thank you for your loyalty and all your praise. We are glad that you enjoyed and hopefully will enjoy your stays with us in the future. The Pullman Basel Europe and this wonderful city has a lot give and see. Your Pullman Basel Europe... More 

Switzerland
1 review
5 of 5 stars Reviewed 1 week ago

Unfortunately we only stayed one night. The stay was excellent and the room wonderful! Very clean and comfortable. Recommendable for everyone. We would definitely go back again to Pullman Europe Hotel Basel.

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Bliblablu09 Thank you so much for this kind review and all your praise. It is very nice to read, that you appreciated our service and the Pullman Basel Europe Team suites you. We would be more than happy to welcome you back. Please just let us know if there is anything we can do for you for your next... More 

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