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Pullman Basel Europe Hotel

#8 of 50 Hotels in Basel
Certificate of Excellence
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Clarastrasse 43 | Kleinbasel, Basel CH 4005 , Switzerland (Formerly Mercure Hotel Europe Basel)
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Pullman Basel Europe Hotel
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286 Reviews from our TripAdvisor Community

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Traveler rating
    165
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27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (286)
  • Mar-May only
    (97)
  • Jun-Aug only
    (84)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (58)
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4 of 5 stars Reviewed 6 days ago NEW

Stayed here for a couple of days after our River Cruise from Amsterdam, very nice hotel. The rooms were very nice, very clean, great shower! Staff was very helpful and room service was quick. Nice location, tram stopped almost at the front door and main station was a 5min. walk so very easy to get to the train station. They... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Thomas G I would like to thank you very much for staying with us and for taking the time to provide us your lovely feedback ! Our friendly and professional staff is definitely one of our main strengths. I hope to welcome you the next time in Basel ! Kind Regards Mark Valerius / Front Office Manager More 

Austin, TX
Level Contributor
174 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
5 of 5 stars Reviewed 1 week ago

Five of us stayed here for a couple nights in June and were thoroughly pleased with the rooms and service. There was an ample breakfast buffet. At Reception we were each given a transport pass for the time we were in the city. The bus and tram lines passed right in front of the hotel so we were able to... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear JudyBoz I would like to thank you for the time you have taken to rate us. I am more than happy that you were satisfied by the majority and that you enjoyed using the mobility ticket for free public transport. I am looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay here at least once a month on business. The bistro is fairly good, the rooms are good with great showers; the staff are really friendly and helpful. I prefer the garden view rooms as they are quieter

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Andy C Thank you so much for staying with us frequently ! Great to read that you always enjoy staying with us. I am looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager More 

London
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a nice hotel with excellent location to the Messe complex. It appears to have been rebranded and it shows. The room was nice with firm mattress and firm pillows. Bathroom was functional except that the faucet seems rather awkwardly installed low.

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Hoppere Thank you very much for your stay and your kind words ! You are right, we reopened the Pullman Basel Europe last year in march, therefore our facility is extremely modern and new. Good to read that you enjoyed your stay and our close location to the fair. I am looking forward to welcome you the next time.... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Very nice hotel clean and modern close to the river and within walking distance to the major sites. Tram stop outside takes you into the main centre for a very reasonable price. We stayed in 2 rooms over new year and watched the fireworks from the bridge just up the street from hotel with free mulled wine provided on the... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Katrina K thank you very much for you nice and positive review. Nice to read that you mentioned our clean and modern facility and that you totally enjoyed your stay for new year's eve. I am looking forward to welcome you the next time ! Kind Regards Mark Valerius / Front Office Manager More 

Glasgow, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent a city break five nights at this hotel. Couldn't fault the standards or the staff. Our room was on the sixth floor facing onto the street and apart from the slight noise of the tram which ran outside the front door it was very peaceful. The hotel gave us a runaround ticket for the public transport which allowed us... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Heather M thank you very much for your stay and your nice review on Tripadvisor. We are happy that you were satisfied with your room as well as the location and the mobility ticket for public transfer. I am looking forward to welcome you the next time ! Kind Regards Mark Valerius / Front Office Manager More 

Zurich, Switzerland
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My girlfriend and I are both very often on business in Basel so I've stayed at every major hotel around the conference center area of Basel and the Pullman is by far the best. The rooms are extremely modern from both a design and technological perspective (e.g. built in USB chargers, ports to connect your media devices to the TV,... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Jonathan S., I am more than happy about your awesome marking and I will share your feedback with the whole team! Great that you always enjoy staying with us. I am looking forward to welcome you the next time ! Kind regards Mark Valerius / Front Office Manager More 

London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As a regular business traveller, I have been overwhelmed by the warmth and quality of service shown to me at the Pullman Basel. All staff go out of their way to make it a personal experience, are attentive and cooperative and friendly. Manager Mark and his whole team have done a great job of looking after my team during our... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Swiss_Chocolate_UK Thank you so much for your lovely review on TripAdvisor ! We always try to do our best to make sure our guests enjoy their stay to have the best experience while staying with us. Good to hear that you always enjoy staying with us. I am looking forward to welcome you the next time. Kind regards Mark... More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 29, 2015

First time I really stayed in Switzerland. I booked this hotel just for 1 night and I can only say that it was a very good decision. The personnel are all professional and the room is so clean and big. For future references I will book this hotel and recommend it to everyone to do the same.

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Benny T, thank you so much for your kind words. It is a pleasure to read that you totally enjoyed our clean and modern facility. Specially that you mentioned our professional staff makes me proud ! I am looking forward to welcome you the next time. Kind regards Mark Valerius / Front Office Manager More 

Fribourg, Switzerland
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed May 28, 2015

The Pullman Basel Europe Hotel has been recently scaled up to a modern hotel for business stays and this is exactly what it is. The pictures on the website show the atmosphere: neutral, uninspired and functional. For a 4-star Hotel I expect a bit more originality and luxe. And yes, the service at the bar was really slow and not... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Hangooroa Thank you for taking the time to share your impression of your stay with us ! I totally agree with you that the pictures on our website shows to 100% the real atmosphere of our hotel. We are a modern and functional 4 Star Hotel next to the exhibition square. I am truely sorry that we did not... More 

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