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Pullman Basel Europe Hotel

#5 of 50 Hotels in Basel
Certificate of Excellence
Hotel website
Clarastrasse 43 | Kleinbasel, Basel CH 4005 , Switzerland (Formerly Mercure Hotel Europe Basel)
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1 room 1 guest
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Pullman Basel Europe Hotel
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325 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (325)
  • Mar-May only
    (97)
  • Jun-Aug only
    (123)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (58)
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Singapore, Singapore
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Had a wonderful stay at the Pullman Basel. The rooms are beautifully done up and the hotel is nicely located. The hotel offers you free public transport around the city so it's a very nice touch. Turn right into a small road after passing the hotel on your right if you are looking for the parking garage.

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear blackpencil, thank you very much for your visit and for providing us your feedback ! It is a pleasure to read that you had a "wonderful" time with us. I am looking forward to welcome you the next time. Kind Regards Mark Valerius Front Office Manager More 

Shepperton, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

A very comfortable hotel within walking distance of the old town. Pleasant and helpful staff. Good breakfast and a nice bar service. Free public transport if you stay there.Rooms at the back of the hotel are very quirt.

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Aksel37 thank you very much for your stay and your review on tripadvisor. It is a pleasure to read that you totally enjoyed staying with us! Specially that you mentioned our helpfull and professional staff makes us proud. I am looking forward to welcome you the next time. Kind Regards Mark Valerius Front Office Manager More 

San Francisco, California
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here as part of my work trip earlier in March this year. I have to honestly say that I was not expecting much of this hotel but when I got there, I was pleasantly surprised. I read in their website somewhere that they remodelled this hotel. When I got there, I really liked the minimalist and modern decor... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear MLDinSF Thank you very much for taking the time to provide us your detailed feedback ! It makes us proud to read that you totally enjoyed staying with us and that we exceed your expectations. Please be aware that we are on of the first hotels in switzerland with an innovative, forward-looking heating, ventilation and air conditioning system: the... More 

Colchester, United Kingdom
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Easy to find, very friendly service, great family room, free transport all round city for stay duration if we wanted it, excellent restaurant with good selection. Mainly a business clientele but fine for family overnight stopover: we were made to feel very welcome. Good undercover onsite parking.

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Goldencurl thank you very much for staying with us and for your lovely feedback on tripadvisor ! Good to read that you enjoyed our friendly and professional service as well our "excellent" restaurant. I am looking forward to welcome you the next time. Kind Regards Mark Valerius Front Office Manager More 

Geneva, Switzerland
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

We came to Basel to watch the Lion King at Musical Theater Basel. The hotel is a 10 minutes walk from there. The hotel was recently renovated so it had that "new" vibe to it. The room is spacious and very high tech. The light intensity is controlled via monitors on the wall and the bathroom lights had different settings... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Julieange, thank you very much for taking the time to provide us your feedback. It is a pleasure to read that you enjoyed staying with us ! We opened the Pullman Basel Europe last year in march therefore we are one of the most modern hotels in town. I am looking forward to welcome you the next time. Kind... More 

Penang Island, Malaysia
Level Contributor
85 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 1 week ago

This recently refurbished hotel offers the latest in hotel technology, just amazing what modern technology can do for your comfort! This is spiced up by the extremely friendly staff. The sumptuous breakfast is quite something for spartan Switzerland.

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear LaohuPenang I would like to thank you very much for your lovely feedback on tripadvisor ! It makes us proud to read that you were totally satisfied with our modern property. We are definitly one of the most modern hotel in town due to the reason that we opened the Pullman Basel Europe last year in march. I am... More 

Evesham, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stopped here en-route from Northern Italy returning home. There is underground parking at 20CHF, not cheap but do you really want to find somewhere else to park in a city you don't know - we didn't. However the lift up to the hotel takes you to all floors. Nothing special from outside, but once inside Swiss business and vacation... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear TAH67 Thank you very much for taking the time to provide us your detailed and positive feedback ! It is a pleasure to read that you enjoyed the time with us and that you mentioned our friendly and efficient service attitude. It is our main goal to exceed guest expectations. I totally agree that parking is expensive in Switzerland,... More 

Solihull
Level Contributor
78 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a great hotel when you find it. satellite Navigation will take you through central one way streets until you find that you can see the hotel and have to make a left turn down a one way street to get to it. We found out that you are actually allowed to do this just to get to the... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear James F What a wonderful review, this is so highly appreciated and I will certainly share your positive words with my team. This is some great motivation to all of us. I agree that driving through Basel could be confusing due to all the tram lines crossing the street. I will be more than happy to welcoming you back... More 

Lucerne, Switzerland
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a beautiful one night stay at this lovely hotel that is extremely well located and presents extremely well. The rooms in the Residence ( at the rear) are wonderfully quiet and spacious. The beds are comfy and the wifi super! BUT the point of difference is the wonderfully friendly and helpful staff, thank you Naomi who checked us... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Patricia R, thank you very much for taking the time to provide us your lovely feedback ! It is a pleasure to read that you were totally satisfied staying with us. Specially that you mentioned our friendly and helpful staff. This is definitely one of our main strengths and I agree Naomi is doing an amazing job. I will... More 

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