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Pullman Basel Europe Hotel

#7 of 50 Hotels in Basel
Certificate of Excellence
Hotel website
Clarastrasse 43 | Kleinbasel, Basel CH 4005 , Switzerland (Formerly Mercure Hotel Europe Basel)
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1 Swiss Franc offer
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Pullman Basel Europe Hotel
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Pullman Basel Europe Hotel
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306 Reviews from our TripAdvisor Community

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Traveler rating
    180
    102
    18
    4
    2
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28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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  • All months
    (306)
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    (97)
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Lucerne, Switzerland
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a beautiful one night stay at this lovely hotel that is extremely well located and presents extremely well. The rooms in the Residence ( at the rear) are wonderfully quiet and spacious. The beds are comfy and the wifi super! BUT the point of difference is the wonderfully friendly and helpful staff, thank you Naomi who checked us... More 

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London, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I went for a friends wedding and I can't fault the hotel. Room was modern and bright, bathroom with clean lines was great. Breakfast was good don't like small glasses for juice but that is standard. Lobby area was beautiful, free Basel travelcard was great, very easy to get around town centre. This was my first trip to Basel but... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Angela F It is a great pleasure to read that you were totally satisfied staying with us ! Specially that you mentioned our modern and bright rooms makes us proud ! Thank you very much for your Feedback ! I am looking forward to welcome you the next time. Kind Regards Mark Valerius / Front Office Manager More 

Bruges, Belgium
1 review
5 of 5 stars Reviewed 1 week ago NEW

We enjoyed a relaxing stay in this well appointed hotel. The staff were very helpful and always greet you with a friendly welcome. The breakfast selection was great, we loved the muesli. With the trams running just outside the door you are only a few minutes ride from the city centre using your free travel card. Our room was stylish... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Susan T Thank you very much for your positive feedback here on Tripadvisor. It is great to hear that you enjoyed the perfect location of our modern property and our great breakfast selection. I am looking forward to welcome you the next time and assure you that we will keep our lovely muesli ! Kind Regards Mark Valerius /... More 

Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The resident rooms are a nice reprieve from your standard hotel rooms. A funky court yard and a great gym. The breakfast is very poor but it's in a good location for the convention centre. Good service.

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Kusal P Thank you very much for taking the time to rate us and to provide your feedback ! Good to hear that you enjoyed our nice and elegant resident rooms and that you like our great and modern gym. I do apologize that you were not satisfied with our breakfast buffet. I assure you that this will be... More 

1 review
5 of 5 stars Reviewed 1 week ago

I arrived in Basel when the swiss summers were at peak but then I found this gem near the river Rhine. Amazing location, great rooms, nice air-conditioning which pleases the body and amazing front desk people. Always smiling and helping. Very healthy and nice breakfast make it perfect !

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Nitin G What a wonderful feedback ! Thank you very much for your kind words. It is nice to read that you had an amazing stay with us. I will forward your feedback to my team at the reception, yes indeed they are doing a great job and they are always smiling and willing to exceed guests expectations. I... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice reception, greeted by excellent staff. Right beside trams to all parts of Basel. Near Rhine River as well with some lovely restaurants. Had lunch at the hotel and it was very good. Staff again were very efficient.

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Noel K I would like to thank you very much for your lovely feedback ! It is a pleasure to read that you enjoyed your time with us. Specially that you mentioned our professional and friendly service staff. This is definitely one of our main strengths. I am looking forward to welcome you the next time in Basel. Kind... More 

Melbourne, Australia
Level Contributor
393 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Early in the morning we headed straight from our Rhine River cruise to the Pullman Hotel and were delighted to learn our room was available. An extremely helpful receptionist asked us what our interests were and walked to our side of the desk to mark places on the map. She also issued us with the free public transport tickets that... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Nocatnow, We are certainly pleased to read that you were completely satisfied with our services and that you had an enjoyable stay. Thank you for your positive Feedback. We are very much looking forward to having the opportunity of welcoming you back again to the Pullman Basel Euope on your future travels to Basel! Kind regards Your Pullman Basel... More 

Schaffhausen, Switzerland
5 of 5 stars Reviewed 2 weeks ago

Everything was perfect. The staff was very friendly and helpful. The hotel was renovated a year ago and it looked brand new. We had a Deluxe room which was absolutely clean, just as new and quiet. As the trip was part of our honeymoon tour a bottle of sparling wine was waiting for us in the room. There is parking... More 

Review collected in partnership with Pullmanhotels.com

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Hendrick J. Thank you for choosing to stay at Pullman Basel Europe and for sharing your experience with us on TripAdvisor. We are glad to hear that you had an enjoyable stay with us! We are excited to welcome you at back with us and look forward to seeing you again. Best regards, Your Pullman Basel Europe More 

Bern, Switzerland
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked this Hotel with the Lion King package. It is walking distance from the musical theatre. The rooms are spacious and very modern. The beds are amazing and also the food is delicious. Parking is 20 CHF per day, which is okay for Switzerland.

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear guest. It is a pleasure to read your positive comments – that motivates the entire team! We look forward to welcoming you here back very soon. Kind regards Your Team of PULLMAN Basel Europe More 

4 of 5 stars Reviewed 4 weeks ago

Stayed here for a couple of days after our River Cruise from Amsterdam, very nice hotel. The rooms were very nice, very clean, great shower! Staff was very helpful and room service was quick. Nice location, tram stopped almost at the front door and main station was a 5min. walk so very easy to get to the train station. They... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Thomas G I would like to thank you very much for staying with us and for taking the time to provide us your lovely feedback ! Our friendly and professional staff is definitely one of our main strengths. I hope to welcome you the next time in Basel ! Kind Regards Mark Valerius / Front Office Manager More 

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