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All 49 Basel hotels

Pullman Basel Europe Hotel

4.0 of 5 Hotel   |   Clarastrasse 43 | Kleinbasel, Basel CH 4005 , Switzerland (Formerly Mercure Hotel Europe Basel)
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Pullman Basel Europe Hotel
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Ranked #8 of 49 Hotels in Basel
A recent review
5 of 5 stars reviewed 2 days ago
Natalia P Geneva, Switzerland
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208 reviews from our community

Traveler rating
    120
    72
    11
    3
    2
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19
94
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Geneva, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Pullman Basel is an exceptional place to stay with the only one shortcoming - it is a temporary stay... Modern comfortable rooms, outstadingly comfortable bed for sweet dreams, delicious breakfast, soft towels, wonderful rain shower together with Bigelow amenities make it all a perfect stay. As a Golden member I am always updagred to a better room and this... More 

Was this review helpful? Yes
Wexford, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here in December for weekend to visit Christmas Markets. The transport from airport is excellent n we found hotel quite easily. Hotel is only abt 15min walk to Basel old town which is beautiful. The rooms are a lovely big size n decorated in nice modern scheme. Very clean. Only prob was thermo was turned up to Max... More 

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Siobhang Thank you very much for your feedback regarding your stay at our hotel. We were truly sorry to learn of your disappointment during your last stay. It is our goal to exceed guest expectation, therefore we are truly sorry that we did not meet your expectations concerning our AC system. We assure you that your feedback has been... More 

Milly
Contributor
17 reviews 17 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A nice hotel with great amenities and nice food. Pleasant staff, nice café and lobby area. However, gym room is not up to hotel standards (small and with basic equipment). Although location is convenient (2 km away from main station and 2 mn from tram station), the neighborhood is not that nice.

Review collected in partnership with Pullmanhotels.com

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Petipied Thank you very much for your feedback and your rating on Tripadvisor ! It makes us proud to read that you enjoyed our great service and staff. Your feedback regarding the gym is important for us and will be discussed with the management. We are looking forward to welcome you the next time in Basel ! More 

Geneva, Geneve, Switzerland
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

as the title said, our stay was almost very good. Underground parking accessible from the hotel lift Nice Lobby and bar, with the accor card we were offered free welcome drinks but it was billed during checkout, luckily we checked our bill and cancelled the drinks. the room was so nice, with multiple media connections to the tv. the only... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Guest thank you for your detailed and critical assessment. It helps us to improve our services and offers. I am sorry to hear that you were disappointed with our air-conditioning system and our service attitude and we were not able to meet your expectations. Rest assured the issues have been addressed. We hope that the pleasant memories of the... More 

hampshire, uk
Contributor
11 reviews 11 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2015

As a group of 8 on a birthday celebration, We stayed at this hotel for a long weekend. Upon arrival at 11am, we were pleasantly surprised that our rooms were ready and that we had received an upgrade to a deluxe room and complimentary prosecco! The rooms were very clean and comfortable with free wifi and bottles of water which... More 

Was this review helpful? Yes 1
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Jacky It really makes us proud to read, that you and your group enjoyed the stay with us ! Specially our good service. We are very grateful for your impressions and thank you for sharing it on Tripadvisor. We are looking forward to welcome you and your friends the next time in Basel ! More 

Konstanz, Germany
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 21, 2015

Excellent location for business, as well private trip Central location, cheaper than most of the other hotel, but full standard of a 4-5 star. Large rooms, bath clean and modern, quite yet central location. Always again

Was this review helpful? Yes
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Thomasz Thank you very much for your feedback ! We are happy that you felt comfortable and that we provided all the services and treatments you needed. We would be delighted to welcome you again at any time! More 

Dallas
Contributor
16 reviews 16 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 20, 2015

This review is for November 2014. I stayed here 2 nights post-cruise with my mother. Our travel agent booked us into this hotel. While the hotel itself is very modern, very quiet, and very clean, we both found the location a bit far out for tourists. However, this is probably our fault, not the hotel's. We like to stay in... More 

Was this review helpful? Yes 1
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Guest Thank you very much for sharing your comments about your impression of Pullman Basel Europe. We are looking forward to welcome you for your next business trip. More 

Guildford, United Kingdom
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 16, 2015

I normally book my hotels and stick to what I know but this time the company made the booking for me. They put me in this hotel and I arrived there for the first time and was very impressed. It is modern the rooms are spacious and is quiet in terms of noise from other rooms. If you stay in... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Guest Thank you very much for publishing your rating. We are very grateful for your impressions. Our whole team is looking forward welcoming you again at Pullman Basel Europe. More 

Brighton, United Kingdom
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 15, 2015 via mobile

Stayed on a business trip. I come to Basel a lot and someone recommended the Pullman. I usually stay at the Radisson or Swisshotel but got tired of the high prices. I actually liked the hotel and would come back. The hotel was recently renovated and is great because of it. It's done out in the Monastry-chic style that's so... More 

Was this review helpful? Yes 1
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Guest Many thanks for having taken the time to evaluate your stay at the Pullman Basel Europe. We appreciate your positive and constructive feedback. All kind of comments are crucial for us in order to evaluate and improve our services continuously. We are looking forward to welcome you the next time ! More 

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Additional Information about Pullman Basel Europe Hotel

Address: Clarastrasse 43 | Kleinbasel, Basel CH 4005 , Switzerland (Formerly Mercure Hotel Europe Basel)
Phone Number:
Location: Switzerland > Canton of Basel > Basel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pullman Basel Europe Hotel 4*
Number of rooms: 141
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Cheap Tickets, Despegar.com, Agoda, Odigeo, Hotel.de, ACCOR and Tingo so you can book your Pullman Basel Europe Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Europe Basel
Hotel Style:
#4 Best Value Hotel in Basel
#6 Romantic Hotel in Basel
#6 Luxury Hotel in Basel
#8 Business Hotel in Basel
#10 Family Hotel in Basel

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