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Pullman Basel Europe Hotel

#7 of 50 Hotels in Basel
Certificate of Excellence
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Clarastrasse 43 | Kleinbasel, Basel CH 4005 , Switzerland (Formerly Mercure Hotel Europe Basel)
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1 room 1 adult
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Pullman Basel Europe Hotel
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429 Reviews from our TripAdvisor Community

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Shanghai Region, China
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

good location close to convention space, restaurants, metro. room was tiny but clean and modern. was disappointed to find out there's no AC in winter months...always like some cool air when i sleep. breakfast is decent but nothing special. i would stay again if my other favorites were booked.

Helpful?
Thank mozolo
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear mozolo, Thank you very much for staying with us and for your feedback ! It is a pleasure for me to read that you do mention our modern and clean rooms as well our central and good location. I do apologize that you were not satisfied with our AC system. Please be informed that it is not allowed from... More 

Lisbon, Portugal
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Very nice hotel, spacious and spotless clean room, big tv, very comfortable. Very well located to visit the city center. Supermarket and good restaurants around. Staff is nice and helpful, very quick answer to requests. The breakfast was excellent.

Helpful?
Thank Alexandra P
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Alexandra P, Thank you for staying at PULLMAN BASEL EUROPE and sharing your comments on Tripadvisor. Your feedback is highly appreciated! It is just splendid to read how pleased you were with your experience! Reviews such as yours are of great value to us and on behalf of all staff, I would like to thank you for the kind... More 

Lisbon, Portugal
1 review
4 of 5 stars Reviewed 5 days ago NEW

We was nicely receved and the "Concierge" was very eficient and kind. The room was very nice and with a sufficient space.We dinner at the restaurant Bistro and the service was very good and all the food was very good.

Review collected in partnership with Pullmanhotels.com

Helpful?
Thank zesoa
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear zesoa Thank you very much for your stay and your rating on TripAdvisor. It is a great pleasure that you enjoyed staying with us and that you do mention our good service level in our bistro. The entire team of the PULLMAN BASEL EUROPE is looking forward to welcome you the next time. Kind Regards Mark Valerius / Front... More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a weekend break in Basel. The hotel is a good location for the city with fantastic transport (free to visitors staying in a Basel hotel) so that anywhere is just a short tram ride away. The hotel itself is modern and very comfortable; everything spotlessly clean. I liked the open plan layout of the bedroom and bathroom; there... More 

Helpful?
Thank Tauntonians
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Tauntonias Thank you very much for staying with us and for your lovely and positive feedback. It's a great pleasure for me that you enjoyed celebrating your birthday with us ! I will forward your praise to the entire staff. The entire team of the PULLMAN BASEL EUROPE is looking forward to welcome you the next time. Kind Regards... More 

Hoofddorp, The Netherlands
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed here during a business trip. The room was spacious and clean and very comfortable. Friendly and helpful staff and a good breakfast buffet. Public transport stop is in front of the hotel, but the city center is only a nice stroll away.

Helpful?
Thank heleen m
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear heleen m, I would like to thank you for your stay at the PULLMAN BASEL EUROPE and for your great feedback. I am very glad that you were satisfied with our hotel and that you enjoyed the service of our staff. It would be a pleasure for us to welcome you back here in Basel and I hope it... More 

Royston, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed her while on a business trip, centre of Basel. Staff are very friendly and polite. Rooms are clean and spacious. The only issue I had was the wifi system. You sign in using the tv and it took me an hour to get it all sorted due to hotel technically issues. Once sorted wifi was good. No complaints besides... More 

Helpful?
Thank SeanieOS
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear SeanieOS thank you very much for taking the time to provide us your positive feedback ! It is a great pleasure to read that you enjoyed our friendly and polite staff. Your feedback regarding the Wi-Fi system is extremely important for us and will be discussed within the IT department. The entire team of the PULLMAN BASEL EUROPE is... More 

Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

After Berlin, my parents & I were doubtful that we would get such wonderful luck with our second hotel in Europe, but the Pullman in Basel was equally perfect. It is a smaller operation in all respects. The hotel is directly across from the police station, so safety isn't an issue & wouldn't be anyway because Basel is safe in... More 

Helpful?
Thank Matthew S
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Matthew S, Thank you very much for visiting the PULLMAN BASEL EUROPE and for writing this review. It was a pleasure to have you as our guest. Your praising words about our rooms and our team honor us. We are looking forward to welcome you back soon. Kind Regards Mark Valerius / Front Office Manager More 

Fairfax Station, Virginia
Level Contributor
73 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I originally spent three nights at this hotel and then extended for one more because I liked Basel and Mulhouse so much--so much to do for the tourist, plus the city gives hotel guests a free transportation pass. The receptionists were excellent, especially the manager. The room was very comfortable, especially the bed, and large. The Pullman in a very... More 

Helpful?
Thank jmcneill817
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear jmcneill817, Thank you very much for taking the time to provide us your detailed feedback ! It is a great pleasure for me to read that you had a wonderful time with us. I will forward your praise to our service staff. Please be aware that your feedback regarding the water temperature is important for us and our maintenance... More 

Thornton Cleveleys, United Kingdom
Level Contributor
55 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I returned to the hotel after Christmas because I had stayed before and the hotel and resturant had been very good especially the eating experience. This time the house keeping let the hotel done - cups and drinking glasses not cleaned just left dirty in the room. The resturant was not a patch on my last experience - the food... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank rodneywebb
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear rodneywebb Thank you for choosing to stay again with the PULLMAN BASEL EUROPE and for sharing your impressions on TripAdvisor. We are very concerned to learn that you did not enjoy your stay with us and that we have not been able to meet your expectations this time. I assure you that your feedback has been discussed within the... More 

Sheffield, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My husband and I stayed in the Basel Pullman for 2 nights between Christmas and New Year. From the moment we stepped into the hotel and checked in with the very friendly and efficient receptionist (she also escorted us to our room) and checked out again two days later we were very impressed. The hotel has a welcoming modern and... More 

Helpful?
Thank Annette W
E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Annette W, thank you very much for staying with us and for your lovely and positive review ! It is a great pleasure for me to read that you enjoyed your vacation with us, specially that you do mention our efficient and friendly staff makes me proud. The entire team of the PULLMAN BASEL EUROPE is looking forward to... More 

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