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Pullman Basel Europe Hotel

#6 of 49 Hotels in Basel
Certificate of Excellence
4.0 of 5
Hotel website
Clarastrasse 43 | Kleinbasel, Basel CH 4005 , Switzerland (Formerly Mercure Hotel Europe Basel)
Pullman Basel Europe Hotel
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Ranked #6 of 49 Hotels in Basel
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 days ago
Michel L Archamps, France
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264 reviews from our community

Traveler rating
    153
    92
    13
    4
    2
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24
117
22
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (264)
  • Mar-May only
    (92)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (47)
  • Dec-Feb only
    (58)
All months
Archamps, France
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is easy to find. Check in was efficient. The room was comfortable. Large enough, and clean. The bed (2 twin side by side) was extremely comfortable. Nice system to control the light in the room, the curtain, etc. Bathroom was nice and with sufficient Amenities. The breakfast is varied, excellent coffee. And standard buffet, fresh and well supplied.... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Michel L Thank you so much for this wonderful comment on Trip Advisor about your stay at Pullman Basel Europe! We are extremely honored that you, mentioned our efficient reception staff and our large, comfortable and clean rooms. Guest satisfaction is very important to us and I am delighted to see that we exceeded your expectation on that manner.... More 

France
Contributor
15 reviews 15 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Room is clean, modern end quiet. For our child was insatated one more bad, so was enough place for everyone.Staff helpful and profesional. Brecfast is amazing, especially big choice of fruits and yogurts. In hotel we get free tickets for the bus and tram in Basel, but we almost didn't use it, because hotel is perfect located for walking by... More 

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E B, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear anastaset Thank you so much for your wonderful feedback ! It is a pleasure to read that you totally enjoyed your stay with us specially our modern and well equipped rooms. Also your feedback regarding our amazing breakfast with a huge choice makes us proud. I am looking forward to welcome you the next time. Kind regards Mark Valerius... More 

Bologna, Italy
1 review
5 of 5 stars Reviewed 1 week ago

Excellent service and care for the guests; very nice, clean and well equipped rooms. The location of the Hotel is very convenient for visiting Basel and well serviced. We really enjoyed our stay here!

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E B, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear ChesterBO it is so great to read that you fully enjoyed your stay with us. Especially your lovely comment referring our staff really motivates us. It is our main goal to exceed our guest expectations ! I am looking forward to welcome you the next time. Kind regards Mark Valerius / Front Office Manager More 

West Kilbride, United Kingdom
Top Contributor
53 reviews 53 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights. Really clean hotel with up to date electrics. Staff helpful and welcoming, especially the receptionist and the lady in charge of the breakfasts. Breakfast was good with enough options for vegetarians. Hotel provides free transport card but is also within easy walking distance of all the tourist sites. We will be returning in about days... More 

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E B, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear ladybrr Thank you very much for taking the time to write your feedback. It is so great to read that you fully enjoyed your stay with us. Especially your lovely comment referring our friendly and helpful staff really motivates us. Also good to hear that you are satisfied with our huge variety of different options for breakfast. I am... More 

Tainan, Taiwan
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for 3 nights,friendly receptionist Nadine gave us helpful information that we need.Nadine is always kind and helpful!The breakfast is great ,too.We arrived early in the morning 11:00,she kindly let us check in early and offer a upgrade.The traffic is convenient by tram.Overall,it's a pretty new hotel and well-maintained.Of course,get a higher level room if possible to avoid the... More 

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E B, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear tingweng I would like to thank you for taking the time to provide us your feedback ! It makes me proud to read that you enjoyed our warm and friendly welcoming. In fact, Nadine`s service attitude is exceptional and she sends her best greetings to you. Not only would our reception team be happy to welcome you back very... More 

Prague, Czech Republic
Top Contributor
57 reviews 57 reviews
29 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The location of the hotel is good, five tram stops from the central train station (actually the Messeplatz stop is a bit closer than the Clarastrasse stop). The city center is 3 stops or 10 minutes walking. The room was large (stayed in the "Residence" section), with a huge bed. The bathroom was clean. Breakfast was excellent too, with an... More 

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E B, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear netbakter Thank you very much for your kind words and your rating on tripadvisor ! Good to hear that you enjoyed our large classic rooms and the famous huge beds from Pullman. I am looking forward to welcome you the next time and hopefully you do have again time to enjoy our large cold and hot breakfast buffet. Kind... More 

Warrington
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Love this hotel. Great beds and bedding, fluffy towels and this time I stayed in a room with a balcony ... Great breakfast and ok menu for dinner (could do with some daily options for those of us who stay often).

Review collected in partnership with Pullmanhotels.com

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E B, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear Mand- Stu-Billy-Chaz I would like to thank you for rating us on Tripdadvisor ! Good to hear that you enjoyed our famous Pullman beds and our high quality and fluffy towels. Your feedback regarding our menu in the bistro will be discussed within the management. Please be aware that our bistro menu for lunch is changing weekly and every... More 

San Francisco, California
Top Contributor
58 reviews 58 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I travel periodically to Basel for business and the Pullman is a relatively new hotel. I believe it was another hotel at one time, but was completely gutted and redone on the inside (it looks and feels completely new from the ground up). It is now upscale and very modern and lovely hotel in Basel. There are not very many... More 

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E B, Leiter Front Office at Pullman Basel Europe Hotel, responded to this review

Dear jfrworld I would like to thank you very much for taking the time to provide us your detailed feedback. It makes me extremely proud to read that you totally enjoyed our modern new rooms and our friendly and courteous service. We reopened the hotel last year in march after nearly 2 years of refurbishment. Therefore we are one of... More 

Canton of Thurgau, Switzerland
1 review
5 of 5 stars Reviewed 4 weeks ago

Our daughter have booked 2 rooms for the Easter 3rd - 6th of April. When we arrived we had a fast check-in. The friendly receptionist handed us mobility tickets which allows us to use the public transportation system free of charge and got welcome drinks, too. We had rooms on the 6th floor, my hubby & I had a beautiful... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Barbara B, thank you very much for your great feedback and for taking the time to provide it. We are delighted to read that you enjoyed your stay with us specially our friendly and welcoming front desk staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

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