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Pullman Basel Europe Hotel

Clarastrasse 43 | Kleinbasel, Basel CH 4005 , Switzerland (Formerly Mercure Hotel Europe Basel)
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Pullman Basel Europe Hotel
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Ranked #7 of 49 Hotels in Basel
A recent review
5 of 5 stars reviewed 5 days ago
Barbara B Canton of Thurgau, Switzerland
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238 reviews from our community

Traveler rating
    136
    83
    13
    4
    2
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22
106
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Canton of Thurgau, Switzerland
1 review
5 of 5 stars Reviewed 5 days ago NEW

Our daughter have booked 2 rooms for the Easter 3rd - 6th of April. When we arrived we had a fast check-in. The friendly receptionist handed us mobility tickets which allows us to use the public transportation system free of charge and got welcome drinks, too. We had rooms on the 6th floor, my hubby & I had a beautiful... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Barbara B, thank you very much for your great feedback and for taking the time to provide it. We are delighted to read that you enjoyed your stay with us specially our friendly and welcoming front desk staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Bangkok, Thailand
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I really like my stay here at Pullman Basel Europe Hotel. Hotel is modern, room is nice, service is great, breakfast is delicious, location is good only a couple stop by tram to cIty centre. Get on the tram stop (No.6, or 14) in front of the hotel to Marktplatz and Rathaus/ famous red building. There's a hotel parking garage... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear M H Thank you very much for taking the time to provide us your feedback ! Good to hear that you enjoyed your stay with us, specially our great service and our modern and clean atmosphere. We are looking forward to welcome you the next time. Your Pullman Basel Europe Team More 

London, United Kingdom
Top Contributor
231 reviews 231 reviews
36 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 3 weeks ago

hotel is a few minutes or a couple of tram stops from the city centre but you do get a free mobility card that gives you free travel on trams and buses.Reception staff are very friendly, knowledgeable and helpful. Rooms are well equipped and maintained to a high standard. The breakfast buffet is also good although would benefit from a... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear ggmck186338 Thank you very much for your lovely feedback! We were very happy to read that you had a pleasant stay with us and that we do provide everything you need to your satisfaction. The whole team looks forward to welcoming you back very soon. Your Pullman Basel Europe Team More 

Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Beds made crisply as only in Europe. Modern conveniences and designer touches. Right next door to an excellent grocery. A few blocks away from the river. Nice restaurant and quality service. Your favorite hotel ever? Probably not. But a very nice experience.

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Jdptraveler Thank you very much for taking the time to provide us your feedback ! Good to hear that you enjoyed our nice restaurant and our good service. The whole team is looking forward to welcoming you back soon and perhaps we do have the possibility to become your favorite hotel in Basel. Your Pullman Basel Europe Team More 

Geneva, Switzerland
Top Contributor
105 reviews 105 reviews
76 hotel reviews
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the hotel for one night, on a family trip. Pro's: Very good situation, in the heart of Basel, within walking distance both from the congress center and from the old town. Well situated for public transportation, the hotel also offers a reasonably priced parking. Rooms are modern, well designed and clean. Appliances are brand new and very... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Jewels_Gva thank you very much for staying with us and rating us on tripadvisor. We are delighted to read that you enjoyed your stay with us specially our modern and well designed rooms. Please be aware that the water in the minibar is in all of our rooms complementary. We are looking forward to welcome you the next time.... More 

Geneva2009
Top Contributor
259 reviews 259 reviews
102 hotel reviews
135 helpful votes 135 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Breakfast area: small, slalom through the tables to get to the medium buffet. Staff is present but only for decoration (you need to do everything yourself anyway - tea, coffee, food) - lucky enough they don't ask you to wash your dishes Fitness: a few basic machines in a bunker - management probably never tried them out... pffff Rooms: clean,... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Geneva2009 Thank you for returning for the 2nd time in our hotel, despite the fact that you were already disappointed last year (see your Tripadvisor comment from April 2014). We are truly sorry to learn again about your disappointment. Especially that you do not like our daylighted fitnessroom with view to our lovely garden and our modern and new... More 

Milan, Italy
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed two nights at this hotel, and the first night I was totally disappointed. I got a room on first floor facing the major street Clarastrasse: until 1.30 am and from 5.00am the tram passes almost every 5 minutes and the noise was so high that I could not sleep the whole night. Beside that noise, there should probably... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Vanessaki Thank you for taking the time to write a detailed comment regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilise your response by continuing to focus on making each and every guest experience the best it can be. We do apologize that during the Baselworld 2015... More 

Daejeon, South Korea
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Room was very clean and comfortable. Staff was very kind, and breakfast buffet was great. My room was on the top floor, so there was a nice terrace with garden view. Also I could easily go to the old city by tram #6 from the hotel. I highly recommand this hotel.

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Seodb Thank you very much for staying at the Pullman Basel Europe, it is very nice to hear that you have enjoyed your stay so much, specially our friendly staff and our great breakfast buffet. We are looking forward to welcome you soon again ! Your Pullman Basel Europe Team More 

New Orleans, Louisiana
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

thanks to the very good service! it made my stay in basel more easier and better. the room is really clean and comfortable, I just can say it worth it. especially for business days at the exhibition square for baselworld and art basel! see you next time!!

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Mr. Marc We would like to thank you for your positiv feedback on tripadvisor ! We are happy to hear that you enjoyed our good service and your stay with us. We are looking forward to welcome you the next time. Your Pullman Basel Europe Team More 

Indianapolis
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 20, 2015

This is my second time staying at the Pullman. I chose to stay here due to my first good experience. The hotel is in a good location, close to the trams, is clean, comfortable beds, and nice ammenities in the room. My only complaint was that the room was stuffy when I arrived so I turned the thermostat down but... More 

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E B, Manager at Pullman Basel Europe Hotel, responded to this review

Dear Carol We would like to thank you for sharing your positive feedback on tripadvisor. We are happy to hear that you enjoyed your stay once again with us ! We assure you that our maintance team will adjust the setting of our cooling system, we do have an innovative, forward-looking heating, ventialtion and air conditioning system: the rooms feature... More 

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