The hotel has one good point - great staff at check in, after that considering the price 750 Swiss francs for basic up to 2100 it is terrible, and for a rich company like Hilton not to offer free wi fi is all rather sad. We stayed one extra night in Basel and for half the price received clean room,...
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Dear guest,
Thank you for your comment about your stay at Hilton Basel. We are very happy to read, that you are satisfied with our service at check in. On the other hand please accept our apologies regarding the fact that our price for value did not meet your expectations.
I have taken up your low cleanliness-score with our housekeeping...
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From the outside it looks just like another old building with not much to offer in terms of hospitality or comfort. Once inside though you are pleasantly surprised with the warm and competent welcome you get from the reception staff. The staff had also prepared free mobility tickets for us to use on all public transport means. The room was...
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Dear Guest,
Thank you very much for taking the time to write down your impressions regarding your stay at our property. It is always very helpful for us to receive feedback from the outside-in to improve quality of service and facilities.
We are glad to know that you enjoyed your stay especially regarding the friendliness of our staff members, comfort...
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Switzerland is about as expensive as it gets in Europe, and in Switzerland you get what you pay for : that's the way it works. There are few bargains, so I was pleased to pay CHF200 for my (prepaid) room An excellent fish buffet dinner with 2 dcl of wine (that's how the Swiss, and only the Swiss, sell the...
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Dear guest,
Thank you very much for your statement about your visit at Hilton Basel and your impressions about value for price in Switzerland in general. I am sure many other travellers will find your tips very helpful and we at Hilton Basel are glad to know that you are fond of our location as well as service and friendliness...
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I was booked into this hotel by my company for a business meeting.
The expensive room was small and uncomfortable, and had I been here for more than two nights I would have changed hotels.
This hotel was a genuine three star, and no-one did anything to improve your stay.
As a vegetarian, Switzerland is not the easiest place to...
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Dear guest,
Thank you for your comments about your stay at Hilton Basel. Feedback – positive and negative – is always very helpful for us to constantly improve.
We are very sorry to read that you were not completely satisfied especially regarding your room and the restaurant menu. Please accept our apologies for any inconveniences caused. We kindly inform you,...
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I truly enjoy my stays at this Hilton. The location is so central- right near the train station and an easy walk to Old Town district as well as many of the business areas. The staff are always so kind and will offer any number of tips to help. The rooms are very modern and not too small. The beds...
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Dear guest,
Thank you very much for writing down your impressions about your frequent stays at Hilton Basel. We are very happy to read that you always enjoy your stays and are very satisfied with our friendliness of staff, rooms, bar/restaurant and executive lounge.
We have forwarded your comments to all our staff members, so they also know that their...
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We stayed at the Hilton Basel for 2 days as part of a Uniworld River Cruise fm Basel to Cologne. The hotel upgraded us to the exec floor which allowed us to receive complimentary breakfast. The hotel is conveniently located to the main train station (within 1 block) and is within easy walking distance to the city center. Also, you...
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Dear guest,
Thank you for your response about your visit at Hilton Basel. We are delighted to read that you were very satisfied during your time here and enjoyed our executive floor and complimentary breakfast. I hope you had a wonderful journey on your Uniworld River Criuse and that you had enough time to explore our beautiful city.
We really...
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A $46 cab ride from the airport in a nice comfortable city. When I walked in I felt like I had arrived in a hotel from the 1980s. Thin mattresses, worn out furniture, thin towels and tired bathroom. It shouldn't carry the Hilton name and the room prices are highway robbery. I stayed here earlier in the year and the...
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Dear guest,
Thank you for your comment concerning your stay at Hilton Basel. Your comments and ratings are very appreciated as they help us to constantly improve the quality of our products and services.
We are very sorry to read that you were not satisfied with our facilities and please accept my sincere apologies for any inconveniences caused. Please rest...
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The hotel is conveniently located 50 meters from the railway station in the center of the city.I had my family with me on this occasion,arriving at check in mid morning.One of our rooms was already available,and the other later in the day.We had connecting rooms,good for the children.
The check-in staff were attentive and helpful.The pool in the basement is...
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Dear guest,
We really appreciate your excellent comment about your time at our hotel. We are glad that you had a wonderful time at Hilton Basel and that you were so satisfied with our service, helpfulness of staff, pool, executive lounge and choice of food & drink. It is our upmost goal to make our guest feel home away from...
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I'm in Basel often for business, and generally stay at the SwissHotel or the Radisson Blu. Both are fine hotels, not terrific, but fine. Last week I stayed at the Hilton because the other two were sold out. I was pleasantly surprised by the highly attentive staff, the comfort of the room and the bed, and quality of the breakfast...
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Dear Guest,
Thank you so much for your message about your stay at Hilton Basel. Such feedback is always very important in order to help us improve our service and overall quality. We are very fond that you enjoyed your stay with us especially friendliness & service of our staff, bed-comfort and breakfast-choice. We have forwarded your comments to our...
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The hotel is conveniently located near the train station. The room was nice although there was a problem with water from bathtub floating into the rest of the room. There is a nice little pool and sauna so that was a plus. The service was very good. Internet and breakfast were really overpriced though. But there's a Starbucks with free...
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Dear Guest,
Thank you very much for your feedback regarding your stay at Hilton Basel. We are glad that you were very satisfied with our service, location and the Spa facilities. However please accept our apologies for your inconveniences caused by the bathtub water floating into the main room. I have taken up this point with our housekeeping and engineering...
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