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All 47 Basel hotels

Hilton Basel

5.0 of 5 Hotel   |   Aeschengraben 31, Basel CH 4002, Switzerland
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Ranked #26 of 47 hotels in Basel
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A recent review
5 of 5 stars reviewed 2 days ago
Georgios97 Athens, Greece
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372 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Athens, Greece
Reviewer
5 reviews 5 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Travelled in Switzerland for leisure and it was a real treat staying in Hilton Hotel, for the first two nights of my journey. Located in a prime location, opposite Bahnhof SBB Railway Station, and a stone’s throw from the old city, lies Hilton Basel. Just this supreme location makes it worth a visit, however, I’d like to point out some... More

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North Canton, Ohio
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel couldn't be in a better location. The train station is across the street. You can walk out the door and get on a bus, tram or train. Service was very good, décor was nice and modern and for being in the center of town, we couldn't believe how quiet and dark the room was. We ended up sleeping... More

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, We are very happy to know that you had a wonderful time while staying at Hilton Basel and enjoyed our services & facilities. Thank you for your appreciation and recommendation. It will be our highest pleasure to greet you again as one of our treasured guests and of course you can contact us anytime if there is anything... More

Basel, Switzerland
1 review
2 of 5 stars Reviewed 5 days ago NEW

Nearby Hotels at the station offer better service, more recently refurbished rooms and a better breakfast at a much lower room rate. The rooms are very tired, the beds sag and only one member of the reception staff is trying to look after the customers. She is doing an excellent job but the others are quite indifferent. The breakfast was... More

Review collected in partnership with Hilton Hotels & Resorts

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, We are thankful that you have taken the time to share your thoughts about your stay at Hilton Basel in August 2014. Please rest assured that we are very sorry to recognise that our facilities did not meet your expectations. Your inputs about front desk attitude and breakfast quality will be discussed right away with our manager of... More

Duluth, Georgia
Top Contributor
165 reviews 165 reviews
25 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is at the edge of the old town area. It is very convenient to the main train station (one block). It is an easy walk to old town or to get on the tram. The hotel is clean and comfortable. The breakfast provided in the morning is quite nice.

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, Thank you for summarising your impressions concerning your last stay at Hilton Basel. It is to our pleasure that you had a great time with us and enjoyed services as well as facilities. Our team member will be informed about your positive feedback regarding cleanliness, comfort and breakfast quality as such appreciating words are very motivating. We are... More

Derby, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed here for 1 night on our European motorcycle trip. A high quality hotel with very attentive and helpful staff - nothing was too much trouble. Breakfast was excellent - good choice and nice surroundings. Free in-room WIFI was very fast. Overall, a excellent hotel and one I would happily stay at again.

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, Thank you so much for your kind feedback about your recent stay at Hilton Basel. We are very glad to know that you highly enjoyed your time with us and had a wonderful experience in Basel. Your appreciation of staff helpfulness, breakfast quality, WIFI and overall satisfaction will be shared with our team member as such praise is... More

Greece
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very clean room pleasant to stay in. Most comfortable beds. Complimentaries (tea-coffee). Excellent facilities at the basement (gym, games, internet access all to yourself in a separate room). The kindest hotel staff in Switzerland. Breakfast not that tasty.

Was this review helpful? Yes
BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, We very much appreciate that you expressed your impressions of Hilton Basel. Thank you for recognising our various facilities and especially helpfulness of staff. Please rest assured that we will communicate your kind words to our service teams as it is very pleasing for them to receive great guest feedback. Please rest assured that we are currently working... More

Basel, Switzerland
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

This Hilton is one of the chain's more historic hotels, presenting a fairly coherent trip back in time towards and into the 1970s. This could have been an enjoyable journey, but for a few issues: Cleanliness: Without wishing to be harsh on a possible attempt to introduce biodiversity into the hotel room experience, there was quite a bit of mould... More

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, First we would like to express that we are thankful for your inputs which all will be taken into consideration and discussed with your head of departments. Please kindly accept our apologies for the inconveniences caused regarding service, breakfast and cleanliness. We will immediately run additional service trainings and improve focus on bathroom cleanliness in collaboration of housekeeping... More

Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is an easy 200 meter walk from the Basel Bahnhof. The room was quiet, reasonably large with good A/C. The exterior has a 1980's appearance but inside looked up-to-date. Note that the breakfast buffet is expensive and Wifi extra. However there are many café alternatives nearby and there is a business center where you can access the internet... More

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, Thank you for your detailed feedback about your experiences in Basel. We are fond to know that you enjoyed staying at Hilton Basel and that you were satisfied regarding location, room atmosphere, overall impression and mobility pass. Also it is great to read that you had a wonderful time touring through Basel with all its historical sites and... More

Horsham, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

This hotel is not new but very comfortable and the staff make the experience very good All the staff make you feel at home and the service is excellent The rooms are very comfortable and clean. The hotel is ideally located next to the main station making any journey within and outside the city very straight forward

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, We are very grateful that you have taken the time to appreciate our service and facilities at Hilton Basel. It is to our pleasure that you felt very welcome at our property – especially due to comfort, excellent staff service, cleanliness, convenient location as well as good transportation opportunities. Please rest assured that we will forward your kind... More

Stockholm, Sweden
Contributor
19 reviews 19 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Staff is very helpful, efficient and courteous. Hotel is in need of remodeling, modernization. It has started to sink lower than the average Hilton standard. Breakfast was served in a conference room because the hotel was fully booked. The breakfast was NOT Hilton standard (Canned fruit in August? No!, Scrambled eggs not real eggs (powder?) and the conference room was... More

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest Thank you for your review regarding your recent stay at Hilton Basel. First of all we are very sad to know that breakfast offerings and overall atmosphere were not to your satisfaction. Due to the fact that we were fully booked including big groups who had fix breakfast times we wanted to provide a bigger space to ensure... More

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Additional Information about Hilton Basel

Address: Aeschengraben 31, Basel CH 4002, Switzerland
Phone Number:
Location: Switzerland > Canton of Basel > Basel
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Basel 5*
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Also Known As:
Hilton Basel Hotel Basel
Hilton International Basel
Basel Hilton International

122 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Green Hotel in Basel #15 Luxury Hotel in Basel #17 Romantic Hotel in Basel
Hotel Class
Official Description (provided by the hotel)
Located in the heart of the beautiful city of Basel, Hilton Basel is within walking distance to the central railway station and city airport public shuttle terminal. The Basel-Mulhouse-Freiburg Airport is a 15-minute drive away. Exploring Basel is easy, as we offer complimentary public transport tickets to our guests staying at the hotel. After a day of sightseeing or working in multi-cultural Basel, we invite you to our cosy restaurant Wettstein and our bar with a great selection of international and Swiss specialities as well as delicious daily buffet. Our guests may relax or work out in the fitness area, indulge in a massage or refresh at the indoor swimming pool. ... more   less 
Number of rooms
220

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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