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All 46 Basel hotels

Hilton Basel

5.0 of 5 Hotel   |   Aeschengraben 31, Basel CH 4002, Switzerland
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65%
Ranked #25 of 46 hotels in Basel
A recent review
4 of 5 stars reviewed 1 week ago
Moustafa A Doha, Qatar
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318 people have reviewed this hotel

Traveler rating
    58
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    84
    25
    14
See reviews for
34
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147
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Doha, Qatar
1 review
4 of 5 stars Reviewed 1 week ago

Good about the Hilton hotel and its service. The Location of the Hotel is very good, covenient in all means. Every year I am staying in Basel and other locations. Be resonable in increasing the room rent during the Basel world. Building and room need rennovatons. Internet access for the memebers should need to be logged only onle time of... More

Review collected in partnership with Hilton Hotels & Resorts

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, Thank you for providing your opinion about your impression of Hilton Basel. We are very fond to know that our convenient location and good service. It is to our regret that prices during the international fair BASELWORLD did not meet your expectations. In addition we will review long term internet log in possibilities for our Hhonors members to... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I spent a few days here in March. While it is expensive,this is Switzerland which is not exactly the land of the bargain. The room was clean and perfectly pleasant. The staff was friendly and helpful. The hotel was not what I would consider to be a five star, but then again, we got our room for... More

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, Thank you for your summary regarding your experiences at Hilton Basel. We are delighted to read that you enjoyed our service and offerings as well as the “Basler Fasnacht” – the renowned carnival of Basel. Of course we will share your review with our staff member as they will be very happy as well about your appreciation of... More

1 review
3 of 5 stars Reviewed 3 weeks ago

Our stay was great and our room, although small for the price was nice and clean. The hotel staff was extremely helpful, both at the front desk and in the restaurant. The only problem, and it was a major one which soured our whole stay and image of Hilton, occurred when the General Manager of the hotel approached us and... More

Review collected in partnership with Hilton Hotels & Resorts

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, We appreciate that you have expressed your opinion about Hilton Basel and please rest assured that all your inputs will be taken into consideration as all comments of our guests help us to constantly improve the quality of our products and services. We have been pleased to read that you enjoyed your stay at the Hilton Basel and... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 6, 2014 via mobile

Really highly priced and to state that it is 5-star seems illegal and fraudulent. - small rooms - room cost around 285 Swiss franc - room not very spacious - no hair dryer - water in the room for 9.5 CHF - WIFI for 25 CHF for 24 hours (not included in room rent) - extra charge to watch TV,... More

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, We appreciate that you have taken the time to write down your thoughts about Hilton Basel. Moreover we regret to recognise that we were not able to meet your expectations upon your last stay at our property. Please accept our apologies for any inconveniences caused. Concerning TV we kindly inform you that a large variety of English TV... More

Winchester, United Kingdom
Senior Contributor
43 reviews 43 reviews
43 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 6, 2014

The Basel Hilton is very close to the station, the Bank for International Settlements and other parts of the business district, and an easy walk from the old city. Although it is an older (but modern) property, it does manage a little character, with some interesting mosaics and a comfortable bar area. Rooms, however, are a little on the small... More

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, Thank you for describing your impressions of Hilton Basel and its services. Knowing that especially our international atmosphere, level of quality and effective service are highly appreciated is very satisfying for our entire team. Please kindly be informed that change of room supplies and amenities such as bathrobes do not result for cost-cutting reasons. These changes reflect an... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 3, 2014

The Basel Hilton is an older property. Room are clean, but furniture is dated and twin beds are standard. The rooms are small, only 5 english speaking tv channels. The lobby is small and agin the furnishings are from the 70's.

Review collected in partnership with Hilton Hotels & Resorts

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, We want to take this opportunity to tell you that we are grateful for your review and want you to know that all your inputs will be taken into consideration. Thank you for appreciating good cleanliness of rooms which we will forward to our maids. On the other side we apologise for the fact that overall atmosphere and... More

Basel, United Kingdom
1 review
2 of 5 stars Reviewed March 2, 2014

This is a tired looking Hilton Hotel, from the outside and inside. Price does not reflect the poor facilities of a GYM, which composes of a small room. There is a swimming pool, plus sauna, nice bar area, but rooms are small and cramped, regional TV for the UK, which is an option, does not work. Most of all the... More

Review collected in partnership with Hilton Hotels & Resorts

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, Thank you for bringing your impressions about Hilton Basel to our attention. We deeply apologise for any inconveniences caused regarding overall condition and value for price. It is our upmost goal to make our guests feel home away from home therefore we deeply apologise for the fact that your expectations were not met. Please note that upgrade and... More

Zurich, Switzerland
1 review
3 of 5 stars Reviewed February 22, 2014

Overall an average experience, and I would expect to get more when paying such an amount per nightl. I stayed in a double room of an okay size, but with aged interiors. The real problem to me was the sloppiness from the maids, who only made the bed, but left other clutter etc. on its exact same location throughout 3... More

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BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, Thank you for writing down your opinion about Hilton Basel. It is a pity for us to read that value for price and housekeeping service did not meet your expectations. We will discuss this matter with our housekeeping supervisor right away to schedule additional service trainings and close any quality gaps. Please accept our apologies for any inconveniences... More

Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed February 22, 2014

Great location, walking distance from train station and center. Muhammed Sah Who working everwhere, Akira at the reception, Michele at lesirue club were outstanding... All team were helpfull Thank you for great stay

Was this review helpful? Yes
BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, It has been very kind of you taking the time to describe your experiences at Hilton Basel. We are very happy to recognise that convenient location and especially helpfulness of staff ensured that we fulfilled our Hilton Promise. Of course we will share your feedback with the team. In addition we will specifically point out your appreciation of... More

Roswell, United States
1 review
4 of 5 stars Reviewed February 10, 2014

An excellent place to stay when on business. Only negative is the fitness area which is extremely small. Location to the train station and tram system is outstanding. Staff is friendly. Food is excellent in the restaturant.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
BSLHI, Guest Relations Manager at Hilton Basel, responded to this review

Dear Guest, We greatly appreciate that you have taken the time to share your experience at Hilton Basel. We are very fond to know that central location, staff friendliness as well as food quality ensured that you felt welcomed and cared for. Please rest assured that we will share your feedback regarding fitness facilities with our owners to evaluate possibilities... More

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Additional Information about Hilton Basel

Also Known As:
Hilton Basel Hotel Basel
Hilton Basel Hotel
Hilton International Basel
Basel Hilton International
Basel Hilton
Address: Aeschengraben 31, Basel CH 4002, Switzerland
Phone Number:
Location: Switzerland > Basel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Basel
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Basel 5*
Official Description (provided by the hotel):
Located in the heart of the beautiful city of Basel, Hilton Basel is within walking distance to the central railway station and city airport public shuttle terminal. The Basel-Mulhouse-Freiburg Airport is a 15-minute drive away. Exploring Basel is easy, as we offer complimentary public transport tickets to our guests staying at the hotel. After a day of sightseeing or working in multi-cultural Basel, we invite you to our cosy restaurant Wettstein and our bar with a great selection of international and Swiss specialities as well as delicious daily buffet. Our guests may relax or work out in the fitness area, indulge in a massage or refresh at the indoor swimming pool. ... more   less 
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