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Hotel City Inn

Centralbahnplatz 14, Basel 4002, Switzerland
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Hotel City Inn
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113 reviews from our community

Traveler rating
    22
    51
    25
    11
    4
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14
41
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23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dublin
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This 3* hotel is in a really great location next to the central train station. It is actually in the same building as the 4 star Hotel Euler and you use the same reception and eat the same breakfast. My room was really tiny with a very small single bed. The room has everything that you would want in a... More

Was this review helpful? Yes 1
JJeschek, Manager at Hotel City Inn, responded to this review

Dear Mark Many thanks for choosing the City Inn Hotel for your stay in Basel. Great to learn that you liked our location and we hope that you enjoyed your stay with us. The single economy rooms are rather on the small side, indeed. We recommend you to book one of our spacious deluxe rooms, these are really huge and... More

Pune, India
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 18, 2014

Hello Fellow Travelers, I stayed for 2 weeks in this hotel. Best thing about the place is proximity to the Basel SBB Train station. Though my booking and payment was done by my company in advance I was asked to pay some security money(about 100 CHF) or credit card. In case of any damages hotel needs some security amount. As... More

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JJeschek, Manager at Hotel City Inn, responded to this review

Dear Viren We thank you for choosing us for your stay in Basel as well as for taking the time to write this review. The creditcard guarantee, resp. security deposit is a part of our corporate terms and conditions and does not mean a personal distrust in any way. My apologies if it has not been explained by our associates... More

Portland, Oregon
Top Contributor
199 reviews 199 reviews
51 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed October 9, 2014 via mobile

We spent two nights here prior to joining a river cruise. We upgraded via email from home because we wanted a room near an elevator and with more space. Our economy deluxe was large with a spacious bathroom. The pros: space, convenience--next to the train station and tram lines are right in front. The hotel gives free transportation tickets for... More

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JJeschek, Manager at Hotel City Inn, responded to this review

Dear guests We thank you for your stay with us and hope that you enjoyed your river cruise vacation. Also, many thanks for sharing your review with other Basel discoverers. Nice to learn that you liked our staff and location. Your comments on the room are also well noted. Hoping to welcome you back soon we wish you all the... More

London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 24, 2014

I was in Basel for work, and I must say I really enjoyed the City Inn. Have stayed there twice with a soon to be third time. First, the positives. The location cannot be beaten. It's right next to the train station for access to other parts of Switzerland or Europe, and next to several tram lines for access to... More

Was this review helpful? Yes 1
JJeschek, Manager at Hotel City Inn, responded to this review

Dear Fred Many thanks for staying with us as well as for your nice and comprehensive review. We are very happy that you like the City Inn, its location and our staff. The colors are a matter of taste, of course. Looking forward to your next stay! Jana Jeschek General Manager More

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 13, 2014

As a solo traveler I was given most tiny room (532) I ever stayed in in my 40 years of travel the world. Hotel check-in is via another hotel. Porter was very friendly and escorted me with my luggage to the room which seem to be along journey. First off all very hard to even get to the room –... More

Was this review helpful? Yes 4
JJeschek, Manager at Hotel City Inn, responded to this review

Dear guest We thank you for your honest comment and feel concerned about it. First of all, our apologies for non-functioning wi-fi. We had some outage indeed and regret your inconveniences caused by this outage. Regarding the size of the room, we would like to mention that we have very different room categories, varying in the size. We try to... More

Atlanta
Top Contributor
179 reviews 179 reviews
14 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed April 29, 2014

When I arrived in Basel, I discovered the Hotel City Inn was located in the Hotel Euler. After checking in, the bell man led me to my room through what seemed a maze of hallways, then up one floor in an elevator and finally up two flights of stairs. I'm not sure who was sweating more, me or the bell... More

Was this review helpful? Yes 1
dfankhauser, Geschäftsführer at Hotel City Inn, responded to this review

Dear Hotel City Inn-Guest Thank you very much for your positive review. After reading it I walked the way from the entrance to the Hotel City Inn myself. We have 7 signs showing the room-numbers of the City Inn and signs also indicating the Hotel Name. As it seems not to be clear a 100 %, we will think about... More

Cambridge, Massachusetts
Top Contributor
51 reviews 51 reviews
43 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed April 10, 2014

To avoid at all costs if you don't want your cards and bank details messed up with deposits (which are not stated in the booking contract anyway) that then are charged and only returned after more than two weeks (!) and only after a few emails/phone calls dealing with completely uninterested and rude staff. And all that just for a... More

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Marie-France R, Manager at Hotel City Inn, responded to this review

Dear Hotel City Inn Guest Thank you to taken your time for your review. As a guarantee for all extra costs we ask all our guests for a deposit which can be given in cash or we make a reservation on the credit card. This is a common standard in Switzerland at the hotels and the reservation will be released... More

Saint-Genis-Pouilly, France
Contributor
20 reviews 20 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 7, 2014

We stayed just one night in Basel. Perfect location when coming to Basel by train. Trams just in front. Rooms - very modern, clean, well kept though these are quite small. But then, we are in Switzerland. Television- There are many channels but not audible because the master volume is very low. So basically cannot be used. On a bad-weather-day,... More

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dfankhauser, Geschäftsführer at Hotel City Inn, responded to this review

Dear Hotel City Inn Guest Thank you very much for your positive review. We are pleased you had an enjoable stay. Hopefully see you soon in Basel. Kind regards. Daniel Fankhauser, General Manager More

St. George, Utah
Top Contributor
101 reviews 101 reviews
35 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed April 4, 2014

I had a hard time finding this hotel because it is actually part of the Euler. But, I was very impressed with the nice people of Basel and how they were all willing to help me find it. The hotel is perfect for anyone traveling by train. This was an inexpensive way to stay in a nice hotel. They had... More

Was this review helpful? Yes
dfankhauser, Geschäftsführer at Hotel City Inn, responded to this review

Dear Hotel City Inn Guest We would like to take this opportunity to thank you for your kind words. We hope to welcome you back again to the Hotel City Inn. In the meantime we wish you all the very best. Kind regards Daniel Fankhauser General Manager More

Gold Coast
Contributor
18 reviews 18 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 16, 2014

Good location for ease of access to the Basel Central Train station and the trams are directly at the entrance of the hotel. Need to be on your toes to find the hotel as it is actually behind the Euler Hotel. You go into the Euler Hotel and check in there for the Hotel City Inn, where the staff are... More

Was this review helpful? Yes
dfankhauser, Geschäftsführer at Hotel City Inn, responded to this review

Dear Hotel City Inn Guest Thank you very much for your positive review. We are pleased you had an enjoable stay. Hopefully see you soon in Basel. Kind regards. Daniel Fankhauser General Manager More

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Additional Information about Hotel City Inn

Address: Centralbahnplatz 14, Basel 4002, Switzerland
Location: Switzerland > Canton of Basel > Basel > St. Alban
Price Range (Based on Average Rates): $$
Number of rooms: 44
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