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Hotel City Inn

Centralbahnplatz 14, Basel 4002, Switzerland
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Hotel City Inn
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Hotel City Inn
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121 reviews from our community

Traveler rating
    22
    56
    28
    11
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pretoria
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If your looking for a hotel in the heart of Basel at a reasonabl price, this is quite good. The rooms are extremely small and crowdedm but at least it is clean and neat. The bathroom is also very very small, but for a day or two this is okay. Breakfast is not included in the standard price

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JJeschek, Manager at Hotel City Inn, responded to this review

Dear Heidi Many thanks for staying with us at the City Inn Hotel as well as for sharing your experience. We are glad to learn that you liked our location in the heart of the city and that the value for money was up to your satisfaction. Just to complete the picture of the City Inn, we also have large... More 

Dusseldorf, Germany
Top Contributor
127 reviews 127 reviews
73 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 13, 2015

This hotel is very well located near the train station (be aware that the surroundings of train stations are NEVER pleasant). Though, this hotel is very nice, design is interesting, rooms are clean and big enough. Wifi is reliable and fast enough. One minus : the hotel should be indicated more clearly outside. I had some difficulties to find it... More 

Was this review helpful? Yes 1
JJeschek, Manager at Hotel City Inn, responded to this review

Dear Groovemasterjay Many thanks for choosing the Hotel City Inn for your stay in Basel as well as for sharing your experience with others. We are happy to learn that you liked the hotel and ist facilities and appreciate your feedback on the visibility of the Hotel outside. Looking forward to your next stay Jana Jeschek & Team More 

England
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 1, 2015

We stayed for the Fasnacht celebrations and it was perfectly located for us to enjoy all the festivities and close enough so we could go back for a rest easily. The rooms are located at the back of Hotel Euler where you can buy either a full breakfast in the dining room or the 'Quick Breakfast' (coffee, croissant and fruit... More 

Was this review helpful? Yes 2
JJeschek, Manager at Hotel City Inn, responded to this review

Dear guests Many thanks for choosing the Hotel City Inn for your Fasnacht stay as well as for sharing your experience with other Basel discoverers. Great to learn that you enjoyed your stay with us. We look forward to welcoming you soon again! Jana Jeschek @ the City Inn Crew More 

Dublin
Contributor
13 reviews 13 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed October 29, 2014

This 3* hotel is in a really great location next to the central train station. It is actually in the same building as the 4 star Hotel Euler and you use the same reception and eat the same breakfast. My room was really tiny with a very small single bed. The room has everything that you would want in a... More 

Was this review helpful? Yes 2
JJeschek, Manager at Hotel City Inn, responded to this review

Dear Mark Many thanks for choosing the City Inn Hotel for your stay in Basel. Great to learn that you liked our location and we hope that you enjoyed your stay with us. The single economy rooms are rather on the small side, indeed. We recommend you to book one of our spacious deluxe rooms, these are really huge and... More 

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Pune, India
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 18, 2014

Hello Fellow Travelers, I stayed for 2 weeks in this hotel. Best thing about the place is proximity to the Basel SBB Train station. Though my booking and payment was done by my company in advance I was asked to pay some security money(about 100 CHF) or credit card. In case of any damages hotel needs some security amount. As... More 

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JJeschek, Manager at Hotel City Inn, responded to this review

Dear Viren We thank you for choosing us for your stay in Basel as well as for taking the time to write this review. The creditcard guarantee, resp. security deposit is a part of our corporate terms and conditions and does not mean a personal distrust in any way. My apologies if it has not been explained by our associates... More 

Portland, Oregon
Top Contributor
220 reviews 220 reviews
52 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed October 9, 2014 via mobile

We spent two nights here prior to joining a river cruise. We upgraded via email from home because we wanted a room near an elevator and with more space. Our economy deluxe was large with a spacious bathroom. The pros: space, convenience--next to the train station and tram lines are right in front. The hotel gives free transportation tickets for... More 

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JJeschek, Manager at Hotel City Inn, responded to this review

Dear guests We thank you for your stay with us and hope that you enjoyed your river cruise vacation. Also, many thanks for sharing your review with other Basel discoverers. Nice to learn that you liked our staff and location. Your comments on the room are also well noted. Hoping to welcome you back soon we wish you all the... More 

London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 24, 2014

I was in Basel for work, and I must say I really enjoyed the City Inn. Have stayed there twice with a soon to be third time. First, the positives. The location cannot be beaten. It's right next to the train station for access to other parts of Switzerland or Europe, and next to several tram lines for access to... More 

Was this review helpful? Yes 1
JJeschek, Manager at Hotel City Inn, responded to this review

Dear Fred Many thanks for staying with us as well as for your nice and comprehensive review. We are very happy that you like the City Inn, its location and our staff. The colors are a matter of taste, of course. Looking forward to your next stay! Jana Jeschek General Manager More 

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 13, 2014

As a solo traveler I was given most tiny room (532) I ever stayed in in my 40 years of travel the world. Hotel check-in is via another hotel. Porter was very friendly and escorted me with my luggage to the room which seem to be along journey. First off all very hard to even get to the room –... More 

Was this review helpful? Yes 5
JJeschek, Manager at Hotel City Inn, responded to this review

Dear guest We thank you for your honest comment and feel concerned about it. First of all, our apologies for non-functioning wi-fi. We had some outage indeed and regret your inconveniences caused by this outage. Regarding the size of the room, we would like to mention that we have very different room categories, varying in the size. We try to... More 

Atlanta
Top Contributor
230 reviews 230 reviews
15 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed April 29, 2014

When I arrived in Basel, I discovered the Hotel City Inn was located in the Hotel Euler. After checking in, the bell man led me to my room through what seemed a maze of hallways, then up one floor in an elevator and finally up two flights of stairs. I'm not sure who was sweating more, me or the bell... More 

Was this review helpful? Yes 2
dfankhauser, Geschäftsführer at Hotel City Inn, responded to this review

Dear Hotel City Inn-Guest Thank you very much for your positive review. After reading it I walked the way from the entrance to the Hotel City Inn myself. We have 7 signs showing the room-numbers of the City Inn and signs also indicating the Hotel Name. As it seems not to be clear a 100 %, we will think about... More 

Cambridge, Massachusetts
Top Contributor
61 reviews 61 reviews
53 hotel reviews
87 helpful votes 87 helpful votes
1 of 5 stars Reviewed April 10, 2014

To avoid at all costs if you don't want your cards and bank details messed up with deposits (which are not stated in the booking contract anyway) that then are charged and only returned after more than two weeks (!) and only after a few emails/phone calls dealing with completely uninterested and rude staff. And all that just for a... More 

Was this review helpful? Yes 2
Marie-France R, Manager at Hotel City Inn, responded to this review

Dear Hotel City Inn Guest Thank you to taken your time for your review. As a guarantee for all extra costs we ask all our guests for a deposit which can be given in cash or we make a reservation on the credit card. This is a common standard in Switzerland at the hotels and the reservation will be released... More 

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