To say that the location is perfect is an understatement. You walk out of the hotel smack right into the main street in Siena. The front desk staff is helpful, friendly and knowledgeable of the area. We stayed in a suite with its own patio and three beds (queen plus two for our kids). The room was quiet - ignore...
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Thank you for your kind words and compliments about the location, property and the Staff.
We are delighted that we were able to make your stay enjoyable and that you went back home with happy memories of your stay in Siena.
I made a good note about your comments on the TV itself and the Free WiFi which will be...
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After touring Tuscany twice in the last year I can truly say this is not a 5 star hotel in Tuscany. Before I checked into Siena I was saying at the Savoy in Florence which was a true 5 star experience. The room was sup-par and the service was horrible. Not worth the money we sent.
Relatively this hotel may...
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Dear Guests
We do apologize for not been able to offer you the kind of service you expected.
I am not sure what kind of accommodation you occupied but this cannot in any case justify you disappointment on your stay with us.
We hope to be able to show you the standard and quality of our property and service if...
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This was hands down our FAVORITE hotel in Italy. With a perfect location right in the heart of this spectacular medieval town, it was like staying in a renovated cottage! The concierge here was by far our favorite. He scheduled everything for us, all transfers, allowed us to go on a private tour of the incredible wine cellar beneath the...
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Dear Guests
It was a pleasure to welcome you to the Grand Hotel Continental and we are delighted you enjoyed the city in its full capacity of art and culture. All the Staff and myself we thank you for your comments And we look forward to welcoming you back in a near future.
G. Artolli
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My family and I toured through Italy in rainy April. We spent two nights at this hotel. It is supposedly a five star hotel, but it is not. It is old and has charm, but it is not in a class with the other old, grand hotels in Europe. For one, our room was overlooking the street, and there was...
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Dear Guests
I thank you for your comments and I shall investigate the matter of the closed wineries with the Front Desk agents on duty that day.
I am very sorry that you were not able to enjoy and appreciate our property. I do agree with you that The Grand Hotel Continental is not as luxurious as the St Regis...
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We stayed there 3 nights in March and had a great time! The hotel is located in the historic part of Siena, about 5-10 minutes walk from Piazza del Campo. Historic Siena is pedestrian only unless you are a resident or city services.
The hotel is a converted palazzo on one of the main pedestrian roads to Piazza del Campo....
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Dear Guest
I thank you for taking the time to write your positive and detailed comment on your stay with us.
We are happy to know that you enjoyed the city , the hotel and your room and it was unfortunate you did not make use of your balcony. As you mentioned there is not much of a view of...
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We stayed at the Grand Hotel Continental for only one night at the end of March 2012. As everyone has said the hotel's architecture is lovely and the position is most certainly superb. We ate in the hotel restaurant. The staff were fabulous and the food really good. We would most certainly eat there again. The restaurant is a little...
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Dear Guests
We thank you for taking the time to write a review on your stay with us. We thank you for the compliments dedicated to the staff and the quality of food. We are sorry you did not enjoy the atmosphere of our lounge restaurant in the former court yard of the Palace, which most Guests find a fascinating...
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Located in the heart of Old Town, the hotel is a converted 14th century building. They have done a beautiful job of "modernizing" the building while maintaining the integrity of the beautiful architecture. My room was beautiful with painted ceilings in Italian motif Location is central so you can walk to many sights. Staff was very helpful. While it is...
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Dear Guest
We thank you very much for your kind words of appraisal, on the Grand Hotel Continental, and we are very happy to have made your stay comfortable and most enjoyable.
We look forward to having you back in a near future and we thank you in advance for anyone that you may decide to refer to our property....
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We had a suite- room was beautiful but bathroom tired and dated-not good for this standard of hotel. It was very noisy position though on first floor-people talking loudly in street till all hours
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Dear Guests
Thank you for your comments to which we always give our best attention and help us to keep up our very high standard of service and try to improve it, when possible.
I am not sure which suite you had on the first floor. Bathrooms are all in Carrara marble and arranged in the best possible way to...
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The staff were exceptionally friendly and helpful when we arrived. The room was great, and the service from the concierge was top flight. I've stayed in Siena a few times,and this was the nicest accomodations so far. I will periodically continue to visit Siena in the future, and this will be where I stay.
Of note, this hotel and the...
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Dear Mr Paul
I do thank you for your comments and compliments. It’s always a great pleasure to know that we have managed to do our job properly and that our Guests have gone back hope with good memories of their stay. We all look forward to welcoming you back in a near future. Warmest Regards
G. Artolli
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My husband booked a suite at this hotel nine months in advance for our silver wedding anniversary.Driving through Sienna dodging a multitude of pedestrians we eventually found the hotel,only to be told no room at the inn.Apparently the person who was in our suite had been taken ill and couldn't vacate the room for our 2 night stay!(???) They had...
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Dear Mrs Dawn
Once again please do accept our deepest apologies for the unfortunate circumstances concerning your stay and reservation with us. As you well stated in your review, the suite you had booked could not be vacated do to an health situation where the guest had to remain at the hotel for two more days.
These are the most...
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