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Grand Hotel Bonanno

Via Bonanno Pisano 36, 56122 Pisa, Italy
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1 room 1 guest
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794 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
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  • Spanish first
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  • All months
    (794)
  • Mar-May only
    (203)
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    (300)
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    (214)
  • Dec-Feb only
    (77)
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2 reviews
1 of 5 stars Reviewed yesterday NEW

There are so many things we were not happy about during our stay in this hotel. Poor reception service. Poor bar service. Poor breakfast service. Poor maintenance. Poor wifi. How did this hotel get a 4 star?!

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Norwich, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is good for your money.its not the ritz. But it is very clean and tidy, very Italian. On arrival the welcome was very stiff and awkward as we got told to come back in 2 1/2 hours as the room was not ready because of a late check out. On our paperwork it said we could check in... More 

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Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client, thank you very much for your review. Our rooms are ready at twelve when possible, otherwise check in time is at 2.00 p.m. Looking forward to see you soon, best regards More 

South Lyon, Michigan, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Great option to spend the night while traveling. Room is clean, staff was friendly. Rooms are kind of small, yet all you really need. Free wifi, TV is small. Good value though. We got in at 11pm, easy check in. Nice air conditioning, extra pillows, very clean bathroom too.

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Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client, thank you very much for your review. Looking forward to see you soon, best regards More 

London, United Kingdom
Level Contributor
109 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 1 week ago

Looked very good on the internet. Selected as we thought it was right in the pedestrian centre. Location is actually not as sexy as promoted: close to the centre, but not in it, and right next to the train tracks and in front of a heavily tagged under-bridge. The whole arrival is a tad strange, to say the least: good... More 

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Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client, thank you for your review. For the location, regarding the near train station and the subway, unfortunately we can't do anything. We assure you that going on foot from our hotel to the centre it is not dangerous: nothing ever happened to our clients. We hope you will come back to Pisa and be our guest again. Best... More 

Aylesbury, United Kingdom
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed for 3 nights at the hotel, after booking it through a British Airways deal. After reading the reviews I was slightly anxious. I will start with the negatives: 1) wifi very poor-no signal in rooms 2) aircon very noisy (our room aircon said SOS so I assume it was broken. Wasn't enough to make us bother changing rooms.... More 

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Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client thank you for your review. We are sorry wifi did not work well. Sometimes it happens but we are working on solving this problem. For the air conditioning system, we are doing restoration works in all the hotel so we are sure you will find it better when you will come back. Thank you for the compliments you... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

It was excellent, great services, best hotel i've ever been in, if you visit Pisa i strongly recommand it, the manager will make you feel like home and he is happy to help you with every thing you need. I will definatly be back in Pisa. Thank you!

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Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client, thank you for the fantastic review. We are very happy to read these comments. We try everyday to do our best and satisfy your needs. See you soon and best regards More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

How did this hotel get four star, breakfast very poor, room not to good, and as for the curtsey bus not available until after 9am no driver, would not recommend to anyone and will not be staying there again. Not happy.

Was this review helpful? Yes 2
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client, thank you for your review and we are very sorry to read it. Please accept our excuses. We are doing restoration works and we try to do our best to satisfy clients' needs. Give us another possibility coming back. Best regards More 

California
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago

One of our biggest disappointments while touring Italy; glad it was only a short stay. The male receptionist was not friendly or polite; made us wait for quite a long time for any request--often while he made several phone calls. Later we asked him for the wi-fi code. He refused to give us the little piece of paper with it... More 

Was this review helpful? Yes 1
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client, thank you for your review. I am very sorry about your experience with the reception staff and the room. We are doing restoration works in all the rooms. We hope to see you again to show you how we changed. Please accept again our excuses. Best regards More 

Stockholm, Sweden
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 weeks ago

Just 10 min with a taxi from the airport and 10 min walk to the historical center and city of Pisa. Very good breakfast and very friendly staff. Free transportation to hotel's own beach location with own restaurant 25 min away - great break from the city life. The wifi access was somewhat limited in the room. But otherwise I... More 

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Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client, thank you for your review. We hope to see you soon again. Best regards More 

Mosta, Malta
1 review
3 of 5 stars Reviewed 3 weeks ago

Room was small, but breakfast was OK. Wifi does not work well from the room, but OK at the reception. All in all it was OK. Reception and restaurant staff were helpful. Not far from the centre and easily excessible public transport.

Review collected in partnership with Amoma.com

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Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review
Google Translation

Gentile cliente, La ringrazio della Sua recensione. Quando sarà nuovamente a Pisa, non esiti a contattarci. Cordiali saluti More 

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