We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hotel Bonanno

Via Bonanno Pisano 36, 56122 Pisa, Italy
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Grand Hotel Bonanno
Professional photos View all
Browse nearby
Grand Hotel Bonanno
Add Photo Write a Review

738 Reviews from our TripAdvisor Community

Traveler rating
    159
    350
    170
    44
    15
See reviews for
197
324
18
68
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (738)
  • Mar-May only
    (203)
  • Jun-Aug only
    (244)
  • Sep-Nov only
    (214)
  • Dec-Feb only
    (77)
All months
Derby
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here last week for 4 nights as part of a group. The hotel was OK but can't really be considered to be 4 star. Our room was very cramped and there was only a shower cubicle in the bathroom - no bath. The hotel is next to a railway line so suffers from noise but that would vary depending... More 

Was this review helpful? Yes 1
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear Sir, thank your for your review. We would like to inform you that we are doing restoration inside the hotel, in the rooms too, in order to be updated with the normal standard 4 star characteristics. Thank you for your compliment about the food and our staff. Hope to see you soon again, thanks a lot and best regards More 

Whitchurch, United Kingdom
Top Contributor
93 reviews 93 reviews
49 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Only rated as Average as Good is not on the list, stayed for 4 nights with a Tour Group good location for the sights don't be put off by the negative comments about the underpass it's very short and well lit. Reception was adequate if not exactly "gushing" restaurant staff and service were very good and the bar (when staffed)... More 

Was this review helpful? Yes 1
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client, thank your for your good review. We try every day to do our best to satisfy our clients. Looking forward to see you soon, best regards More 

Cornwall
Reviewer
5 reviews 5 reviews
5 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here in early May as part of a package tour. Yes the hotel was on a main road and it was noisy. It is against Italian law to turn on air conditioning before the 1st June. They would have big fines. It was hot , unusually hot for this time of year even in Italy, so we sweltered!... More 

Was this review helpful? Yes
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review
Google Translation

Gentile cliente, grazie per la Sua recensione. Facciamo del nostro meglio per soddisfare le esigenze della nostra clientela. Attendiamo di... More 

bradford, west yorkshire
Contributor
14 reviews 14 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 1 week ago

Do not stay at this hotel. It's in a noisy area,also no shops,restaurants or cafes nearby. Leaning tower is reached by traversing under a railway subway and down more roads. It was the only place worth visiting around that area. Carpet in the room was manky. Air conditioning didnt work. Too warm to sleep and too noisy with traffic. The... More 

Was this review helpful? Yes
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear Sir, we are very sorry to read this review. We would like to inform you that we are doing restoration inside the hotel, in the rooms too, in order to be updated with the normal standard 4 star characteristics. We have started removing carpet from some rooms; for the traffic and the subway, unfortunately we can't do anything; as... More 

FLORIDA
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This hotel is at the most 1-2 stars. We stay 3 nights and we were given room 205 initially. It was 26.5 degrees C, musty and stuffy air. Check my picture of the moldy air conditioning. After check in, we went to our room and the safe did not work. We asked the reception for help....and waited...and decided to leave... More 

Was this review helpful? Yes
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear Sir, we are very sorry to read this review. Hair conditioning system works only in spring and summer (from may onward): local law doesn’t permit switching it on before. For the security box there are the instructions inside the room, inside a folder on the desk, maybe they are not so clear but everything usually works well. As for... More 

Contributor
20 reviews 20 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is an average of two nights stay on two dates as part of a round trip to Florence. First night we nearly decided to cancel the second night - room on first floor was tired, air-con not working, bed hard, view of graffiti covered under-pass. Second night room was on third floor, much cleaner and fresher, air-con working, view... More 

Was this review helpful? Yes 1
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear Sir, we are very sorry to read this review. Hair conditioning system works only in spring and summer (from may onward): local law doesn’t permit switching it on before. There is a pub behind the hotel and its loud music doesn't depend on us unfortunately. As for the reception staff, we personally give you our apologizes and we can... More 

Canberra, Australia
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 2 weeks ago

It may be in a central location but the hotel is hardly 'grand' as its name suggests. Surly staff, air conditioning not working in hot weather, water leaks, mould in bathroom, a room safe unable to be unlocked (staff promise to fix it did not happen during our stay), problematic wifi and a noisy train line close by contribute to... More 

Was this review helpful? Yes 1
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear Sir, we are very sorry to read this review. As for the reception staff, we personally give you our apologizes and we can only say that maybe they were frosty and offhand because the reception staff usually works under pressure. This is not a good excuse, we know, but please understand that sometimes it can happen. We assure you... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed here on may 12, 2015. Restaurant and bar are ok but the hotel itself is terrible. No airco in the whole hotel, room temperature at midnight 26,5 celcius. Receptionist answers that airco only works in summer??? Internet does not work properly and there is also no shuttle to the airport. This is a typical italian , self given,... More 

Was this review helpful? Yes
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear Sir, we are very sorry to read this review. Hair conditioning system works only in spring and summer (from may onward): local law doesn’t permit switching it on before. Wifi system usually works very well: sometimes the device (mobile phone or pc) must be checked if it is connected. We are sure that your review will help us to... More 

Greater London, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

An extremely pleasant stay for a party of nine. Most of the staff were friendly, helpful, generous of their time and very good humoured - slightly let down by the frostiness and perhaps unwelcoming attitude of most of the Reception staff. Our room was clean and comfortable. It was cleaned daily to a good standard - with all towels being... More 

Was this review helpful? Yes
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear Sir, thank you for your review. As for the reception staff, we personally give you our apologizes and we can only say that maybe they were frosty and offhand because the reception staff usually works under pressure. This is not a good excuse, we know, but please understand that sometimes it can happen. We assure you that it is... More 

Swindon, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 24, 2015

This hotel is comfortable with excellent breakfast and evening meals although service stops at 9.30pm. The staff unfortunately do not see eye to eye and are argumentative with each other. Although the restaurant and service staff were excellent but both reception staff left a lot to be desired with their lack of warmth and welcome to the hotel and helpfulness... More 

Was this review helpful? Yes
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear Sir, thank you for your review. As for the reception staff, we personally give you our apologizes and we can only say that maybe they were frosty and offhand because the reception staff usually works under pressure. This is not a good excuse, we know, but please understand that sometimes it can happen. We assure you that it is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

108 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (100)
Viewed
Hotel & grounds (18)
Viewed
Dining (2)
Viewed
Bathroom (12)
Viewed
View from room (5)
Viewed
Room/suite (24)
Viewed
Pool/beach area (1)
Viewed
1:20
Videos (1)
Viewed
Other (37)

Management photos: Courtesy of the property manager

Viewed
All management photos (8)
Viewed
Hotel & grounds (5)
Viewed
Other (3)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay