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Grand Hotel Bonanno

Via Bonanno Pisano 36, 56122 Pisa, Italy
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764 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jakarta, Indonesia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Strategic location about 20 minutes walking from leaning tower. The room very clean and the AC working verywell during summer. The hotel staff helpfull given the limited number of them doing various stuff. Laundry machine and Iron available based on Self service. The Breakfast very good even after 2 weeks almost same menu served.

Was this review helpful? Yes
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client, thank you so much for yor review. Hoping to see you soon, best regards More 

Scotland
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose this hotel because it had a good car park (we had a fully loaded car). But we also liked the rest of the hotel: a modern room, friendly service, and a good breakfast. Perfectly walkable distance into town. We'd recommend this hotel.

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Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client, thank you so much for your review. Hoping to see you soon, best regards More 

Sarasota, Florida
Level Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We are not particularly fussy travelers. We don’t spend most of time touring in our hotel room, so we are primarily interested in the hotel being in good order, location, value and helpfulness of the staff. I cannot say that the hotel was in especially good order nor was the staff very friendly and helpful. I understand that running the... More 

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Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client thank you for your review. I am sorry the reception staff was not kind with you: we are working on it. We are doing restoration works in all the hotel. We hope to have a second chance and to have you again as our guest. Sorry again for all the inconvenience caused. Best regards More 

Whitley Bay, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago

Great Hotel about 5 minutes from station, clean, comfortable with a substantial breakfast, and very helpful staff. Stayed for two nights and would highly recommend, about 10 minutes walk to tower and ideal for trips by train to Florence.

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Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client, thank you for your review. We are happy you appreciated our hotel. Looking to see you soon, best regards Debora More 

Palm Beach Gardens, Florida
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel was nothing special. A bit far for a walk to the leaning tower and a bit farther from train station. Staff was not very warm, breakfast was just okay and same for the rooms. We stayed right next to the tower for our first night and I wish we had just stayed there for the duration of our... More 

Was this review helpful? Yes 1
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client we are 850 mt walking distance from the leaning tower. The train station San Rossore is five minutes walking. We are sorry you did not like the staff, the food and our rooms. We are doing restoration works. We are sure that your review will help us to increase our quality about hospitality. Hope to see you soon... More 

Maidstone, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I am a 62 year old disabled man who uses a mobility scooter to get around. My wife and I have recently spent 3 weeks driving from the UK to Italy visiting Piacenza, Spoleto, Assisi, Rome, Florence and Pisa. I needed to find a hotel in Pisa that was very central to the Duomo area and could accommodate a disabled... More 

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Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear Sir, we are very sorry to read this review. The train station is near: this can be a facility and a noise too, even if trains are not so frequent. We have double glass in windows and air conditioning system: it is strange it did not work. Excuse us for the shoes under the bed: the client who left... More 

York, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

Stayed 1 week at this Hotel in 2014July/August. Situated off main road good location not far to main shops and sights. We discovered a train station 10 mins walk from Hotel which saved us going back into Pisa to main station. Staff friendly and helpful.we needed to book hire car so used internet/computer in hotel. No charge. Rooms clean and... More 

Was this review helpful? Yes
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear client, thank you for your review. We are happy you have appreciated our service. Hope to see you again, best regards Debora More 

Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I booked the hotel through Expedia, and I made the payment before the trip. When I arrived at the hotel, they made us wait for 30 mins before giving us the key because they weren't able to locate my booking...Whats even worse was that, because the hotel was fully booked when we arrived, they had to give us the room... More 

Was this review helpful? Yes 1
Grand Hotel B, Responsabile relazioni pubbliche at Grand Hotel Bonanno, responded to this review

Dear Sir, we are very sorry to read this review. As for the reception staff, we personally give you our apologizes and we can only say that maybe they were frosty and offhand because the reception staff usually works under pressure. This is not a good excuse, we know, but please understand that sometimes it can happen. We assure you... More 

Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed in a twin room with an adjoining locked door to another room. Unfortunately whilst down at breakfast for 20 minutes approximately, somebody went into our locked room and stole our holiday money from our bags that we had packed ready for a day trip to Florence. We reported this theft to the hotel manager who although tried to be... More 

Was this review helpful? Yes 2
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