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All 83 Pisa hotels

Hotel Relais dell'Orologio

5.0 of 5 Hotel   |   Via della Faggiola, 12-14, 56126 Pisa, Italy
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Hotel Relais dell'Orologio
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66%
Ranked #27 of 83 hotels in Pisa
Certificate of Excellence 2013
A recent review
  • Reviews (406)
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406 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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There are newer reviews for Hotel Relais dell'Orologio
See the most recent reviews
Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 26, 2013

This hotel is very nice, not really five stars as advertised but three and a halve perhaps four but no more. The breakfast is mediocre but the rooms are all made in the classic way. Enough space and well maintained. The airconditioning was not working even when it was 23 degrees early november. The rooms at the front side of... More

Was this review helpful? Yes 3
Orologio_Pisa, Direttore at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you for your review. As a matter of fact old cities have narrow streets and we cannot do anything about it more than appreciate the positive side of it. As far as our gem of hotel is concerned we are one of the oldest building in the city and we are proud of breathing a genuine atmosphere... More

Southend-on-Sea, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 24, 2013

Hotel has a great location, 5 minutes walk from the Tower and the square of Miracles and plenty of lovely restaurants. It is an old historic building with the great old décor. Staff is very polite and will go a long way to make your stay special. We were in Pisa for 2 days, just relaxed stay with no rushing.... More

Was this review helpful? Yes 3
Orologio_Pisa, Direttore at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your kind words ! It will be a pleasure welcoming you back in our hotel ! Kindest regards from me and the whole staff Pia Hellqvist More

Hook, United Kingdom
Contributor
20 reviews 20 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 18, 2013

Just spent four nights here, and overall we enjoyed our stay. We had room 310 on the 3rd floor, at the rear of the hotel,clean, very quiet,and fairly small,but most hotel rooms in Italy are.We found a couple of things wanting,firstly the breakfast was basic to say the least, and secondly a couple of English speaking TV channels would be... More

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RelaisOrologioPisa, Direttore at Hotel Relais dell'Orologio, responded to this review

Dear Guests ! thank you for your kind words. As a matter of fact, we do have some english TV channels - why did you not ask us ? The wifi is in order but we have recently had some problems because of bad weather conditions that damaged our router and more over the walls of the building are very... More

Clearwater, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 17, 2013

This hotel has a very good location - and is well appointed. Nice interior, good furniture etc. BUT -- if you need internet use-- do not stay here. I had a room on the 3rd floor-- they did not have wifi strung through the hallway on the 3rd floor-- so you have to go to the library to try and... More

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Orologio, Direttore at Hotel Relais dell'Orologio, responded to this review

Dearest Guest, we do regret your disappointment with our wifi however we would like to point out that we did not ignore your complaint and we are still working to get a stronger connection within the whole hotel. We did have some problems last week after a heavy thunder storm that affected the whole system. Normally the recpetion is ok... More

Vancouver BC
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 10, 2013

This hotel is right in the old part of Pisa - charming streets that wind and twist in all directions. It is very close to the leaning tower of Pisa (a five minute walk), but also close to a myriad of other ancient and well preserved buildings and monuments of Italian history. This is a very old city and the... More

Was this review helpful? Yes 1
RelaisOrologioPisa, Direttore at Hotel Relais dell'Orologio, responded to this review

Dear Barbara, thank you for your kind opinion. Be sure we recycle ! As far as the wifi is concerned we are really working on it - as a matter of fact the real problem is the thick walls in our house. We do not ignor the problem and assure you that it will be solved whitin shortly. Welcome back... More

Omaha, Nebraska
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 9, 2013

Last year, my family and I attended a wonderful wedding in Lucca, Italy.. A group of 5 stay in PISA at the Hotel Relais dell'Orologio before flying home to the USA.. We have traveled to Italy many times and understand the difficulty of driving.. We drove into Pisa with Garmin and still had a difficult time finding this hotel as... More

Was this review helpful? Yes 4
RelaisOrologioPisa, Direttore at Hotel Relais dell'Orologio, responded to this review

Dear Family, I have recently entered to make part of the Relais dell'Orologio staff and start yet to read the various opinions of the hotel. Sorry for the late answer - we are trying to solve this problem of traffic fines and we will within shortly get in contact with you - hopefully with good news. Once more sorry for... More

Sandefjord
Top Contributor
66 reviews 66 reviews
26 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed October 7, 2013

The hotel is centrally yet quietly located in the centre of Pisas old town. Charming, but in a very old fashioned way. I can not quite see how this is a five star hotel. Wifi; not in the rooms and poorly in the common areas, breakfast; fair, a small restaurant next (did not try it - no guests seen there... More

Was this review helpful? Yes
RelaisOrologioPisa, Direttore vendite at Hotel Relais dell'Orologio, responded to this review

Thank you for taking the time to write your review and sharing your experience with the community of Tripadvisor. I confirm you we do are a beautiful old fashioned hotel, but this, of course, is not an excuse for wifi not working. I will personally check all the issues you mentioned and I do hope you will give us a... More

Jacksonville, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 5, 2013

Twin room that included a toilet in the shower area. No window, but a French door. Not the typical French door, but a business type door with the push bars. Doors opened onto a common patio area, so unable to leave doors open for air flow without leaving room open to common area. When requested a different room, none was... More

Was this review helpful? Yes 1
RelaisOrologioPisa, Direttore vendite at Hotel Relais dell'Orologio, responded to this review

Thank you for taking the time to write your review and for sharing your experience with the community of Tripadvisor. I cannot apologize for the toilet in the shower area as this is how it is in all Italian houses and in the majority of the hotels as we are not used to separate the toilet from the shower area.... More

Pretoria
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 1, 2013

I took the LAM Rossa to the leaning tower, which gives you a 10 min walk to the hotel. I wouldn't describe it as having the world's best service, but the staff is friendly. It's quaint and petite. In a old building, with the pitfalls of being in an old building, but for everything it lacks it makes up for... More

Was this review helpful? Yes
RelaisOrologioPisa, Direttore vendite at Hotel Relais dell'Orologio, responded to this review

Dear Guests, thank you for taking the time to post your comments. I was pleased to see you enjoyed your stay with us and I hope to welcome you again at Relais dell'Orologio to enjoy a delicious coffee together! More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed October 1, 2013

Spent 2 nights recently here to allow for a full day in Pisa. In fairness 1 day is enough to cover Pisa and in particular the square of miracles. Getting there the afternoon before was worth it to buy the tickets for the following day. A word of caution about climbing the tower. They are very strict about cameras only.... More

Was this review helpful? Yes
RelaisOrologioPisa, Direttore vendite at Hotel Relais dell'Orologio, responded to this review

It is always a pleasure to receive feedbacks from our Guests and I thank you for taking the time to write your review. We are not the cheaper option but the best choice for Guests looking for a great and authentic experience of Pisa. We look forward to welcoming you back to Relais dell'Orologio. More

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Additional Information about Hotel Relais dell'Orologio

Also Known As:
Hotel Relais Dell Orologio
Relais Dell Orologio Hotel
Address: Via della Faggiola, 12-14, 56126 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 Romantic Hotel in Pisa
#2 Business Hotel in Pisa
#10 Luxury Hotel in Pisa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Relais dell'Orologio 5*
Official Description (provided by the hotel):
Located really close to the leaning Tower of Pisa, the age-old Relais dell’Orologio is the ideal place to visit the City, its monuments, the University, its museums, its squares, its markets, its shops, its artisan workshops by foot and to move about its province towards Lucca and Versilia. For a romantic getaway, for a honeymoon, to experience art, culture and the humanity of the place, in other words to appreciate Tuscany. ... more   less 
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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style
#1 Romantic Hotel in Pisa #2 Business Hotel in Pisa #10 Luxury Hotel in Pisa
Hotel Class
Official Description (provided by the hotel)
Located really close to the leaning Tower of Pisa, the age-old Relais dell’Orologio is the ideal place to visit the City, its monuments, the University, its museums, its squares, its markets, its shops, its artisan workshops by foot and to move about its province towards Lucca and Versilia. For a romantic getaway, for a honeymoon, to experience art, culture and the humanity of the place, in other words to appreciate Tuscany. ... more   less 
Number of rooms
25

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