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All 82 Pisa hotels

Hotel Relais dell'Orologio

5.0 of 5 Hotel   |   Via della Faggiola, 12-14, 56126 Pisa, Italy
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Hotel Relais dell'Orologio
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Ranked #17 of 82 Hotels in Pisa
A recent review
4 of 5 stars reviewed 1 week ago
TulsaBeachbum Tulsa, Oklahoma
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436 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tulsa, Oklahoma
Contributor
11 reviews 11 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I read a couple of not great reviews on this hotel, but we took a chance and thought it was excellent. The room was the smallest we had in Italy, but it was big enough. This is an old place, which we wanted, so space is at a premium.There is no where to put anything in the bathroom, but the... More

Was this review helpful? Yes 4
Pisa, Italy
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had problem with a reservation at a hotel in pisa but the staff (Laura and Fabio) and the travel agent found another hotel. The hotel Relais dell'Orologio turned out to be a great find. Pleasant helpful staff, great location, old world charm, quiet comfortable room with good internet. Outstanding breakfast. You won't go wrong choosing this place.

Was this review helpful? Yes 3
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest thank you very much for your lovely review and kind words towards the Hotel and the Team. We send you our best regards. More

Minneapolis, Minnesota
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

You can't beat the location of this hotel - only a 10 minute walk to the Leaning Tower and close to restaurants and shopping, but you can do better regarding the accommodations. Single room is small with a twin bed and open shower in the bathroom. My room was noticeably dirty, but the ants seemed to enjoy it. Luckily I... More

Was this review helpful? Yes
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, Thank you for staying with us at Hotel Relais dell'Orologio. We strive to provide the highest level of service to our entire guests, and we sincerely apologize for temporary falling electricity power in your room due to sudden technical failure, we promptly resolved the situation giving you a new accomodation as you quoted. We accept all positive and... More

Poole, United Kingdom
Top Contributor
225 reviews 225 reviews
49 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed September 12, 2014

You cannot fault the location as it is a stroll to the Leaning Tower. The staff were pleasant but only a receptionist on duty so no help with luggage. The deluxe room was small with no view, dimly lit, no air conditioning and best described as quirky, but the bathroom was clean and adequate for our needs. The courtyard was... More

Was this review helpful? Yes 1
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, Sincere thank you for taking the time to compose this review and to share your experience with us. We appreciate your valuable comments as they help us to improve our guest experience. We strive to offer you a superb product and an outstanding service on every day of the year. I am sorry to read that we did... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 9, 2014

I have been in this hotel just for one night but I really enjoyed it. During the check in we received a welcome drink...Thx a lot for it. I suggest this hotel to everyone wants a good location, good hotel with a good price. the only improvement that I can see I'd rather to have home made croissant in the... More

Was this review helpful? Yes 3
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your lovely comments regarding your stay at Hotel Relais dell'Orologio. The comfort and satisfaction of our guests is our prime concern and I'm delighted to learn that you enjoyed the experience with us. We foster communication between guest and staff, we promise next time you find the best fresh croissants you have ever... More

lisburn
Contributor
11 reviews 11 reviews
6 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 6, 2014

Had drinks in the hotel some years ago and was in Pisa recently with my family when we stumbled across it. Still as grand as ever and the staff especially Marvin were excellent. Beautiful garden to rear especially in the evening. Very enjoyable!!!

Was this review helpful? Yes 5
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your lovely review and kind words towards our Team. We are delighted to learn you enjoyed your time with us in our garden and that we made your visit unforgettable. Looking forward to welcoming you back in the near future. More

Contributor
14 reviews 14 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 3, 2014

What one would expect from a hotel of this stature..lovely rooms, very close to the tower and in the most beautiful part of the town. But what distinguishes it is the quality of service. The staff is outstanding, absolutely nothing is too much bother. Helpful and friendly they make the hotel a place you have to stay

Was this review helpful? Yes 7
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your lovely posting, I’m really happy that you enjoyed the facilities and naturally the service offered by our great staff. We do look forward to welcoming you again and we send you our very best regards. More

Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 1, 2014

We researched the hotel thoroughly before booking for 6 nights. We used it as a base to tour Tuscany on the Train & for this reason perfect! Excellent location as other reviewers have said. As a couple we found the hotel, clean, quiet & the staff always helpful & receptive. Its a bit of a shock on arrival but yes... More

Was this review helpful? Yes 4
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest thank you very much for your lovely review and kind words towards the Hotel, location and the Team. Your wonderful valuation of our staff and has been certainly motivating; it means that our efforts are in the right direction. Please I would like to take the attention to confirm that we are part of international group Small Luxuries... More

London
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 1, 2014

We booked this hotel for 1 night as were returning from Florence to stay one night in Pisa before our flight home. We had requested an early check in for Midday but when we got there we were told our room was still being finished and that we had been upgraded, we asked if we could have coffee (which was... More

Was this review helpful? Yes
Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 25, 2014

We stayed one night, and had a great experience. The décor is classic and the service was very helpful. It is a short walk to the Tower, in the older section of the city. The rooms and bathrooms are small, but very clean and well decorated. They have a beautiful courtyard where you can enjoy a drink in a relaxing... More

Was this review helpful? Yes 4
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your lovely posting and we are really happy you enjoyed the facilities and naturally the service offered by our great staff. Our Hotel is located in a ztl district as we are in the center of Pisa, behind the greatest Miracle Square. Our garage and parking are available for our valued guests as... More

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Additional Information about Hotel Relais dell'Orologio

Address: Via della Faggiola, 12-14, 56126 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Relais dell'Orologio 5*
Number of rooms: 25
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Also Known As:
Hotel Relais Dell Orologio
Relais Dell Orologio Hotel

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