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All 82 Pisa hotels

Hotel Relais dell'Orologio

5.0 of 5 Hotel   |   Via della Faggiola, 12-14, 56126 Pisa, Italy
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Hotel Relais dell'Orologio
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Ranked #19 of 82 Hotels in Pisa
A recent review
3 of 5 stars reviewed 1 week ago
Justonemoreholiday Poole, United Kingdom
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432 reviews from our community

Traveler rating
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    81
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Poole, United Kingdom
Top Contributor
222 reviews 222 reviews
48 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

You cannot fault the location as it is a stroll to the Leaning Tower. The staff were pleasant but only a receptionist on duty so no help with luggage. The deluxe room was small with no view, dimly lit, no air conditioning and best described as quirky, but the bathroom was clean and adequate for our needs. The courtyard was... More

Was this review helpful? Yes 1
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, Sincere thank you for taking the time to compose this review and to share your experience with us. We appreciate your valuable comments as they help us to improve our guest experience. We strive to offer you a superb product and an outstanding service on every day of the year. I am sorry to read that we did... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have been in this hotel just for one night but I really enjoyed it. During the check in we received a welcome drink...Thx a lot for it. I suggest this hotel to everyone wants a good location, good hotel with a good price. the only improvement that I can see I'd rather to have home made croissant in the... More

Was this review helpful? Yes 2
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your lovely comments regarding your stay at Hotel Relais dell'Orologio. The comfort and satisfaction of our guests is our prime concern and I'm delighted to learn that you enjoyed the experience with us. We foster communication between guest and staff, we promise next time you find the best fresh croissants you have ever... More

lisburn
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Had drinks in the hotel some years ago and was in Pisa recently with my family when we stumbled across it. Still as grand as ever and the staff especially Marvin were excellent. Beautiful garden to rear especially in the evening. Very enjoyable!!!

Was this review helpful? Yes 4
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your lovely review and kind words towards our Team. We are delighted to learn you enjoyed your time with us in our garden and that we made your visit unforgettable. Looking forward to welcoming you back in the near future. More

Contributor
14 reviews 14 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What one would expect from a hotel of this stature..lovely rooms, very close to the tower and in the most beautiful part of the town. But what distinguishes it is the quality of service. The staff is outstanding, absolutely nothing is too much bother. Helpful and friendly they make the hotel a place you have to stay

Was this review helpful? Yes 6
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your lovely posting, I’m really happy that you enjoyed the facilities and naturally the service offered by our great staff. We do look forward to welcoming you again and we send you our very best regards. More

Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We researched the hotel thoroughly before booking for 6 nights. We used it as a base to tour Tuscany on the Train & for this reason perfect! Excellent location as other reviewers have said. As a couple we found the hotel, clean, quiet & the staff always helpful & receptive. Its a bit of a shock on arrival but yes... More

Was this review helpful? Yes 3
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest thank you very much for your lovely review and kind words towards the Hotel, location and the Team. Your wonderful valuation of our staff and has been certainly motivating; it means that our efforts are in the right direction. Please I would like to take the attention to confirm that we are part of international group Small Luxuries... More

London
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel for 1 night as were returning from Florence to stay one night in Pisa before our flight home. We had requested an early check in for Midday but when we got there we were told our room was still being finished and that we had been upgraded, we asked if we could have coffee (which was... More

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Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed one night, and had a great experience. The décor is classic and the service was very helpful. It is a short walk to the Tower, in the older section of the city. The rooms and bathrooms are small, but very clean and well decorated. They have a beautiful courtyard where you can enjoy a drink in a relaxing... More

Was this review helpful? Yes 2
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your lovely posting and we are really happy you enjoyed the facilities and naturally the service offered by our great staff. Our Hotel is located in a ztl district as we are in the center of Pisa, behind the greatest Miracle Square. Our garage and parking are available for our valued guests as... More

Barcelona, Spain
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a tastefully decorated and cozy hotel in the very middle of Pisa, so it is perfect for tourists who wish to visit the city and want to have some close-by restaurants to choose from, whether they are staying for a night or a whole week. The rooms are not that big but they have everything you need, with... More

Was this review helpful? Yes 3
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your lovely comments regarding your stay at Relais dell'Orologio. The comfort and satisfaction of our guests is our prime concern and I'm delighted to learn that you enjoyed the whole experience with us. Wishing you all the very best ... sincerely More

Riffa, Bahrain
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 12, 2014

I don't know where to start. The staff, while few, seem to be doing their best but it just isn't enough. I asked that my car be parked in the secure parking but 24 hours later, it's still parked where i left it whilst checking-in. The continental breakfast that i have asked for consisted of one orange juice, one capuccino,... More

Was this review helpful? Yes 2
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest Thank you for the time you have taken to comment on Relais dell’Orologio, we sincerely appreciate any comment, be it negative, or positive. It is from guest feedback and comments that we try and better our services and facilities. We are sorry to hear that your expectations on our property were not totally met, but let us comment... More

Zurich, Switzerland
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 10, 2014

Service is poor, the concierge was absent when we tried to check-out and lady instead her barely spoke english. Meanwhile couple of guests came to check-in, which was also impossible because the lady left looking for the real concierge. We had to wait like 20 minutes. The room was extremely small and not so good looking on my taste, didn't... More

Was this review helpful? Yes 1
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

It is unfortunate to hear that your stay at our hotel was not what you expected. If there were some shortcomings in our service and property be assured that thanks to your feedback and your review we have improved. We also like to add that all our valued guests are considered VIP from all members of our staff , you... More

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Additional Information about Hotel Relais dell'Orologio

Address: Via della Faggiola, 12-14, 56126 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Relais dell'Orologio 5*
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Also Known As:
Hotel Relais Dell Orologio
Relais Dell Orologio Hotel

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