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Hotel Relais dell'Orologio

Via della Faggiola, 12-14, 56126 Pisa, Italy
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Hotel Relais dell'Orologio
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497 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Somerset West, South Africa
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed yesterday NEW

This hotel was absolutely awful. The whole place is rather tatty & tired. Our room was tiny - not enough space for two adults and two suitcases and it was dingy and claustrophobic. The bathroom smelled awful and was dark (only one lightbulb working). The receptionists were unhelpful and bordered on rude. Breakfast was okay. I would not recommend this... More 

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Melbourne, Florida
1 review
1 of 5 stars Reviewed 1 week ago

Do not even think of staying here. One man show, doorman and bartender and helper. The lady at the front desk was very snotty. The room was horrible, Motel SIX is better, Room was tiny. The A/C was practically non working, room smelled awful and the had an automatic air freshner gadget. The restaurant was closed for repairs. The Bar... More 

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Gateshead
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

Only stayed one night and the main attraction was its proximity to the centre. Few minutes walk to the Tower. Hotel staff very helpful and room was quiet, a little dark which was OK for one night. Bathroom with slanted roof a bit challenging for my partner at 6ft tall. Quirky decor. Breakfast not inspiring.

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Level Contributor
5 reviews
3 of 5 stars Reviewed 2 weeks ago

This was meant to be a 5 star hotel but apart from the breakfast, it did not fall into that category. The room was on the small side, the air conditioning was not efficient and there was no plug in the basin. However the receptionist on arrival was very pleasant although the barman on duty at breakfast was not particularly... More 

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Falls Church, Virginia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel Relais dell'Orologio is in the heart of Pisa across the river from the train station but only blocks from the Leaning Tower. ‎The room was small but adequate (and had shampoo and soap). The restaurant at the hotel was closed at night the days we were there but there are plenty of places within walking distance. It's a nice... More 

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London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I agree with reviewers who say this isn't a five-star experience. Let's start with the good things. Our room was very spacious (a family suite) and well suited to our needs with a good sized room for our children separated from our room with sliding doors or a curtain. The location is great - five minutes walk from the Leaning... More 

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Milan, Italy
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Pisa is a great location for a week end. This hotel is located in the best place, between Piazza dei Miracoli and Piazza dei Cavalieri. For me, the location was really unique, as you feel surrounded by Italian history : the best Italian university - Normale - with his wonderful Piazza, the tower of Conte Ugolino so important in Dante's... More 

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Nottingham, United Kingdom
Level Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed May 21, 2015

The hotel has allegedly 5 stars but I would be pushed to allocate it 2. We arrived early and were able to leave our luggage but when we returned after the check-in time our room was not ready. We had booked a "Romantic" room but when we were eventually able to get in it was so small - there was... More 

Was this review helpful? Yes 1
Singapore, Singapore
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 9, 2015

This hotel just doesn't seem to care. The stairs are covered in loose carpet that is a clear safety hazard. Our wifi worked intermittently and our room phone didn't work either. They didn't empty the trash bin in our room nor did they clean the table, they did make the bed, so I gave them 2 stars for that. The... More 

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HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review
Google Translation

gent.mi clienti,sono profondamente dispiaciuta per cio che v i è accaduto ma è giusto specificare che a Pisa ,fino al... More 

Level Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed May 7, 2015

The hotel is like a house,3 floors each floor have 3 room and 1 suite , it's old building and atmosphere inside let you feel uncomfortable, the A/C not working good even in my suit , the staff are friendly they try to help . The location is very good and near the leaning tower and Resturant .I thinks this... More 

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