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All 83 Pisa hotels

Hotel Relais dell'Orologio

5.0 of 5 Hotel   |   Via della Faggiola, 12-14, 56126 Pisa, Italy
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Ranked #22 of 83 hotels in Pisa
A recent review
5 of 5 stars reviewed 2 days ago
gotobermuda Los Angeles, California
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425 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed one night, and had a great experience. The décor is classic and the service was very helpful. It is a short walk to the Tower, in the older section of the city. The rooms and bathrooms are small, but very clean and well decorated. They have a beautiful courtyard where you can enjoy a drink in a relaxing... More

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Barcelona, Spain
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

This is a tastefully decorated and cozy hotel in the very middle of Pisa, so it is perfect for tourists who wish to visit the city and want to have some close-by restaurants to choose from, whether they are staying for a night or a whole week. The rooms are not that big but they have everything you need, with... More

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HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your lovely comments regarding your stay at Relais dell'Orologio. The comfort and satisfaction of our guests is our prime concern and I'm delighted to learn that you enjoyed the whole experience with us. Wishing you all the very best ... sincerely More

Riffa, Bahrain
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't know where to start. The staff, while few, seem to be doing their best but it just isn't enough. I asked that my car be parked in the secure parking but 24 hours later, it's still parked where i left it whilst checking-in. The continental breakfast that i have asked for consisted of one orange juice, one capuccino,... More

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HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest Thank you for the time you have taken to comment on Relais dell’Orologio, we sincerely appreciate any comment, be it negative, or positive. It is from guest feedback and comments that we try and better our services and facilities. We are sorry to hear that your expectations on our property were not totally met, but let us comment... More

Zurich, Switzerland
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Service is poor, the concierge was absent when we tried to check-out and lady instead her barely spoke english. Meanwhile couple of guests came to check-in, which was also impossible because the lady left looking for the real concierge. We had to wait like 20 minutes. The room was extremely small and not so good looking on my taste, didn't... More

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HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

It is unfortunate to hear that your stay at our hotel was not what you expected. If there were some shortcomings in our service and property be assured that thanks to your feedback and your review we have improved. We also like to add that all our valued guests are considered VIP from all members of our staff , you... More

Offaly
Top Contributor
84 reviews 84 reviews
38 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed July 22, 2014

Booked hotel as reasonably central and close to main attractions. Outside is hard to spot but pleasant on entry. Welcome was very poor, staff didn't appear to be too pleased to see anyone. Very little information about room, hotel or Pisa given. Room was reasonable, very dark and air con didn't work constantly. Garden restaurant is nice for breakfast but... More

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HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you for taking the time to share your experience with us. We would like to express our apologies for any inconvenience you had during your last stay with us. The problems that you mentioned have been brought to the attention of the concern departments although we were sad to read that you had some issues with our... More

Philadelphia, PA
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 19, 2014

We have traveled many times in Italy and have avoided staying in Pisa because of a bad traffic experience years ago. We knew we needed to get past it and stay there. With trepidation we read through the many reviews of the many places to stay and chose the Orologio. Right decision! It's location is idea both for the monuments... More

Was this review helpful? Yes 1
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your kind words towards the Hotel, our Staff and services. I’m delighted to pass your comments to our Team. We thank you for bringing to our attention the touristy restaurants matter. All comments from our guests are helpful and valuable to us. Looking forward to welcoming you in the near future. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2014

A friendly welcoming hotel with staff who couldn't do enough to ensure that our stay was memorable. The rooms although cosy which reflects the ambience of staying in the heart of the historic city close to the Piazza dei Miracoli. Breakfast was wholesome and plentiful in a lovely garden setting. A perfect base for exploring everything that Pisa and the... More

Was this review helpful? Yes 1
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, thank you very much for your nice review and kind words towards Hotel, the Service and the local area. I would like to thank you also for bringing the Wi-fi matter to our attention, it is only through such constructive feedback that we are able to continually improve the service that we offer to our guest. We are... More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2014

Just back from a 3 night stay at this lovely authentic Hotel, on a ladies 50th birthday break. Most important to us was to have high standards of room cleanliness with good linen and very good bathrooms and we were very happy with the standards. All staff were welcoming and helpful. We looked forward to breakfast in the delightful and... More

Was this review helpful? Yes 1
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest thank you very much for your lovely review and kind words towards our Hotel and the Team. Your wonderful valuation of our staff has been certainly motivating: it means that our efforts are in the right direction. Our property is part of the international group Small Luxury Hotels of the World, all these hotels emphasize equality, respect and... More

Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 23, 2014

My husband and I stayed in this hotel for an extended period of time and found it wonderful. The staff were wonderfully helpful and friendly. The location is excellent, close to the Tower, but not in a crowded part of the city. The location was quiet (except for one night when there was a big street party in the square... More

Was this review helpful? Yes 2
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Dear Guest, we thank you for sharing your comments on Tripadvisor. We really appreciate your comments regarding your stay at Relais dell'Orologio. It is always a pleasure to receive a positive feedback. I will share your comments with our team, who I am certain will be encouraged by your appreciation. Thank you again for sharing your experience, and we look... More

Halmstad, Sweden
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 23, 2014

we arrived on May 8 and departed May 10, 2014. We had ordered a suite for more than 300 Euros. The rooms were hot, facing a sunny garden. According to the web site the hotel had air con! They did NOT have one but recommended us to open up the windows to the garden to get cooler air!!! Unfortunately we... More

Was this review helpful? Yes 1
HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review

Please accept my sincere apologies for the inconvenience you experienced during your stay, and thank you for bringing it to our attention, especially the air conditioning matter as all our rooms are equipped with that. We have reported your incovenient to the proper department. I would also like to bring your attention our property is a 5 stars hotel part... More

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Additional Information about Hotel Relais dell'Orologio

Address: Via della Faggiola, 12-14, 56126 Pisa, Italy
Location: Italy > Tuscany > Province of Pisa > Pisa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Relais dell'Orologio 5*
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Also Known As:
Hotel Relais Dell Orologio
Relais Dell Orologio Hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style
#2 Business Hotel in Pisa #5 Romantic Hotel in Pisa #9 Luxury Hotel in Pisa
Hotel Class
Official Description (provided by the hotel)
Located really close to the leaning Tower of Pisa, the age-old Relais dell’Orologio is the ideal place to visit the City, its monuments, the University, its museums, its squares, its markets, its shops, its artisan workshops by foot and to move about its province towards Lucca and Versilia. For a romantic getaway, for a honeymoon, to experience art, culture and the humanity of the place, in other words to appreciate Tuscany. ... more   less 
Number of rooms
25

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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