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Hotel Relais dell'Orologio

Via della Faggiola, 12-14, 56126 Pisa, Italy
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Hotel Relais dell'Orologio
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Hotel Relais dell'Orologio
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490 reviews from our community

Traveler rating
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    50
    37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

I agree with reviewers who say this isn't a five-star experience. Let's start with the good things. Our room was very spacious (a family suite) and well suited to our needs with a good sized room for our children separated from our room with sliding doors or a curtain. The location is great - five minutes walk from the Leaning... More 

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Milan, Italy
Contributor
19 reviews 19 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Pisa is a great location for a week end. This hotel is located in the best place, between Piazza dei Miracoli and Piazza dei Cavalieri. For me, the location was really unique, as you feel surrounded by Italian history : the best Italian university - Normale - with his wonderful Piazza, the tower of Conte Ugolino so important in Dante's... More 

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Nottingham, United Kingdom
Top Contributor
52 reviews 52 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel has allegedly 5 stars but I would be pushed to allocate it 2. We arrived early and were able to leave our luggage but when we returned after the check-in time our room was not ready. We had booked a "Romantic" room but when we were eventually able to get in it was so small - there was... More 

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Singapore, Singapore
Contributor
12 reviews 12 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel just doesn't seem to care. The stairs are covered in loose carpet that is a clear safety hazard. Our wifi worked intermittently and our room phone didn't work either. They didn't empty the trash bin in our room nor did they clean the table, they did make the bed, so I gave them 2 stars for that. The... More 

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HotelRelaisd, Direttore generale at Hotel Relais dell'Orologio, responded to this review
Google Translation

gent.mi clienti,sono profondamente dispiaciuta per cio che v i è accaduto ma è giusto specificare che a Pisa ,fino al... More 

Top Contributor
74 reviews 74 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is like a house,3 floors each floor have 3 room and 1 suite , it's old building and atmosphere inside let you feel uncomfortable, the A/C not working good even in my suit , the staff are friendly they try to help . The location is very good and near the leaning tower and Resturant .I thinks this... More 

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Belper, United Kingdom
Top Contributor
53 reviews 53 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Sadly this hotel needs much improvement to be a 5 star. Good points; 1) Location is great, being just around the corner from Piazza del Duomo. 2) The decor is charming despite needing a few improvements here and there. 3) The complimentary afternoon tea was a nice touch. Bad points; 1) No wifi in the rooms in a 5 star... More 

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Eastbourne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We staying for one night....so glad it wasn't any longer! The hotel has a 'quaint old world charm', which basically translates as dated and tired! I had read so many reviews about the state of the slipping rugs stuck down with tape...how have the hotel not seen these reviews and attempted to do something about them?! The reception staff were... More 

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Eastbourne, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Don't know where they got the 5 stars from!!!!! Average room, breakfast poor... We left and stayed at a B&B and was better all round, only advantage is that it's very close to the tower but definitely not worth 5 star, can't get wifi anywhere apart from reception, outside court yard very dull, plates for breakfast were all chipped

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Brussels, Belgium
Contributor
20 reviews 20 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 15, 2015

This is a charming, historic building only a few minutes' walk from the Leaning Tower. It's in the heart of old Pisa, with lovely, helpful staff and comfortable, totally silent rooms. A great place to stay when you visit this fabulous city.

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Maidstone, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2015

Great hotel located around five minutes walk from the Tower and Duomo area. That staff were really helpful and pleasant. We arrived more than two hours before check in time expecting to leave our bags and come back later. However, rooms were found for us immediately! The breakfast was continental as expected, but was a good quality and didn't feel... More 

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