As others have said, the ground floor and bar area lives up to the four star but once in the rooms it is not much better than a two star. Our room stunk of smoke so we had to immediately open the windows and shutters to clear the air. Everything in the room was dated and could have done with... more

very noisy & no air conditioning so room was very hot & uncomfortable. Room & bathroom very dowdy. Breakfast ok, coffee awful. Staff not friendly at all. Definately not a 4star Good location but leaning tower is not far from most of the hotels in Pisa more

I went to Pisa for a short city break with my mum in Oct 09 and stayed at the Gran Hotel Duomo. You can't fault the hotel for location - its practically situated at the base of the Leaning Tower. There are a few restaurants and cafes nearby. The hotel itself however, is extremely dated and is in major need... more

Arriving in Pisa without a reservation we found ourselves in the situation of taking the last room in Pisa at the Grand. Certainly doesn't live up to its' name, a small, small, room which we only just got into. Great location, but the breakfast was inexcusable, all self service, coffee from a machine which was undrinkable, infact we left all... more

We were impressed by location which was, quite literally, second to none. The hotel was a little dated but clean and with very good staff. Excellent value for money considering location, met our expectations and I even recommended it to my mother (so it must be OK). more

I'd only stayed in Pisa once before so arrived at this hotel with an open mind. On arrival, the female receptionist seemed to view us as an inconvenience and didn't go out of her way to create a professional, friendly air. Another couple who had also just checked in were having to make numerous trips to take their luggage upstairs... more

This was the worst hotel I have ever been to..the staff were very unhelpful and very rude. The rooms were dirty and the shower leaked into the room. The only thing is the tower is literally 5 min walk away. But never again will I go there it was like a hostel. more

As a wheelchair traveller I tried to book this hotel as it is close to the leaning tower and and seems spacious and because of this was prepared to accept the 70s decor and negative reviews. Initially the reservations desk said they had larger double rooms available but when I said I was a wheelchair user requesting a normal large... more

As a new member of this community I am writing this comment 16 months after I spent 2 nights in this hotel. As Italian I am really ashamed of this kind of accommodation , so that I think it is worth to share with the travelers all my disappointments. The rooms are old, badly furnished and the bed sheets were... more