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Abitalia Tower Plaza

Via Caduti del Lavoro, 46, 56122 Pisa, Italy
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1 room 1 guest
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Abitalia Tower Plaza
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940 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 3 days ago NEW

Very disappointing. Dismissive and uninformed staff. Food awful . Walking distance to the Tower but through a dark underpass with traffic whizzing by. Certainly not a 5 star hotel. Junior suite was quite cramped and next to very noisy guests. Asked to be moved and was told heating wasn't switched on in other rooms as not working. Asked them to... More 

Was this review helpful? Yes
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review

Dear Guest thanks for expressing his thoughts and sharing it with TripAdvisor travelers. We accept criticism and confrontation, we are always sorry for this and regardless of his opinion not really positive. First of all we want to reassure you that every customer is important to us and is a source of livelihood How it can base a judgment so... More 

Dubai, United Arab Emirates
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Convenient hotel with free parking which is quite handy if you are visiting rest of Tuscany. It's clarified as 5* which is a bit exaggerated in my honest opinion. The 5th star is probably borrowed from the beautiful Tuscan skies which makes everything nicer ;-) Overall I was happy with my one night stay but the hotel needs some attention... More 

Was this review helpful? Yes
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review

Dear Guest thanks for expressing his thoughts and sharing it with TripAdvisor travelers. We accept criticism and confrontation, we are always sorry for this and regardless of its positive opinion but not entirely convinced. First of all we want to reassure you that every customer is important to us and is a source of livelihood Only those who do not... More 

London, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

After reading some of the reviews we were a little apprehensive to say the very least about our stay here. From what I understand the Star Rating in Italy is more to do with amenities in the hotel than the way it's run. As this hotel has a pool it pushes it up the rating to a 5 star. This... More 

Was this review helpful? Yes
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review

Dear Guest thanks for expressing his thoughts and sharing it with TripAdvisor travelers. We accept criticism and confrontation, we are always sorry for this and regardless of his opinion not really positive. First of all we want to reassure you that every customer is important to us and is a source of livelihood, every customer is important, it is said,... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Very disappointed . More like a 3 star hotel in U.S. Breakfast was poor. Even borrowing an adaptor had a deposit of €20 and it didn't work. The location is convenient to airport and tower but still need a taxi/car to get to either. Definitely not a 5 star hotel

Was this review helpful? Yes
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review

Dear Guest thanks for expressing his thoughts and sharing it with TripAdvisor travelers. We accept criticism and confrontation, we are always sorry for this and regardless of his opinion not really positive. Only those who do not work can not make mistakes, everything can be improved, in every sphere and in every organization, so we still have much to learn,... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Had a great time, spotless beautiful rooms, (I had a junior suite,) the staff are excellent especially the wonderful Elanora. Breakfast is great, the bar is a little expensive and run independently from the hotel, although a white wine is only 5 euros which is less than my local, so fine with me. I don't understand any of the bad... More 

Was this review helpful? Yes
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review

Dear Guest thanks for the review and shared the time he wanted to take up. I can not imagine how pleased I tried to read his thoughts. In a nutshell he was able to capture the essence of some food for us really important. We are deeply convinced that we have a long way to go for our improvement, guests... More 

Harrogate, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

arrived at the Hotel in a hire car noticed the gardens were in a very poor state indeed not what you would expect from a 5 star hotel. parked near front door as heavy bags ..when we walked in the front door was told to move the car as not an official parking spot, no one to help with bags... More 

Was this review helpful? Yes
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review

Dear Guest thanks for expressing his thoughts and sharing it with TripAdvisor travelers. We accept criticism and confrontation, we are always sorry for this and regardless of his opinion not really positive. First of all we want to reassure you that every customer is important to us and is a source of livelihood Only those who do not work can... More 

Oslo
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We are very happy with choice of hotel in Pisa. The hotel has free parking and it is a 20 minute walk (with children) to the leaning tower. It is a bonus that you are able to see the tower from the hotel grounds, and probably many of the rooms (not the one we stayed in). We had a very... More 

Was this review helpful? Yes
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review

Dear Guest thanks for expressing his thoughts and sharing it with TripAdvisor travelers. I can not imagine how pleased I tried to read his thoughts. We are deeply convinced that we have a long way to go for our improvement, guests as you enrich us of awareness and pride ... accept every council also his opinion regarding the answers that... More 

Scotland
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great situation -easy 15 min walk to Pisa Tower area. Hotel needs some tlc and a lot of attention to cleanliness of children's pool. Food and beverages of good quality - a little on the high side price wise but overall worth it. Staff in bar area and restaurant excellent. Breakfast well worth the 10€ a day. I believe catering... More 

Was this review helpful? Yes
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review

Dear Guest thanks for expressing his thoughts and sharing it with TripAdvisor travelers. We accept criticism and confrontation, we are always sorry for this and regardless of its negative judgment caused by multiple factors questionable. Noted his review we try to answer but we have to know precisely with reference to the incident you described meticulously the room number, the... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is the first negative review I have ever written on trip advisor and I hope it is my last. This is NOT a 5 star hotel as advertised. The staff were rude and inconsiderate and ill-informed. The service was poor and the bar staff were scruffy and rude. Like some of the other rreviwers I agree that the sunbeams... More 

Was this review helpful? Yes 1
Ghelarducci, Direttore at Abitalia Tower Plaza, responded to this review

Dear Guest, We would first of all like to thank you for your email. We are very sorry to learn that you did not fully appreciate his stay at our hotel and we wish to assure you that the comments of our guests are valuable, because they allow us to better understand their needs and improve the quality of service.... More 

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