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Hotel Universo

Piazza del Giglio 1, 55100 Lucca, Italy
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Hotel Universo
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Ranked #41 of 56 Hotels in Lucca
A recent review
3 of 5 stars reviewed 1 week ago
ChrisArmstrong
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423 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this hotel for its proximity to the Lucca Summer festival: it IS adjacent to the square which is the venue for the music so if you arrive in July expect everywhere to be busy and for the music from gigs to go on until the late evening. On arrival, we were "upgraded" to a Junior Suite which had... More 

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Modena, Italy
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have been at Hotel Universo a few times in these last years, always for the Lucca Summer Festiva, beacuse of the perfect position in front of the square where the concerts take place. I always though that the Hotel was overrated for the quality of the rooms but this time I have been shocked by the the careless management... More 

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Travelers are raving about these Lucca hotels

Warrington
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is ideally located in centre of beautiful Lucca. Yes its a little dated and possibly could do with new carpets but it is a friendly hotel. Room was clean and spacious. We were at the back so no view from window, but blessing as no noise from bars etc. We were here for the music festival so piazza was... More 

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Bishops Stortford, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here again while visiting Lucca for Summer Music Festival; Paolo Nutini this time. We parked the car in the Via Carducci public car park, as we find this is the nearest for the hotel and allows you to pay for car for more than 1 day. Just be careful using the machines in the car park for more than... More 

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Fremantle, Australia
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163 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was spacious and clean, the staff were very friendly and helpful. And the location is brilliant - on the piazza, a short walk from the train station and many restaurants, cafes and bars. We noticed some reviews complaining about the age of carpets etc well that may be the case but give me old carpets over generic new... More 

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Munich, Germany
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment we checked in, we knew we were in "the right place". A beautiful location, incredibly helpful staff and a slightly "old world" feel to this hotel made it a wonderful stay. The corner room was charming, with views in two directions, the town itself was great and we thoroughly enjoyed our time at the Universo. We will... More 

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Level Contributor
5 reviews
4 hotel reviews
1 of 5 stars Reviewed June 23, 2015

We stayed one night in room 7. Old & worn carpet, decoration, furniture. Mouldy shower. Noise from a bar below our window went on past midnight and work on the festival staging started at 7:30am. Sleep was difficult. Breakfast was a poor continental - machine coffee and a very poor choice. Wouldn't stay here again.

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Ottawa, Canada
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 19, 2015

Our room had a carpet that looked like it was seriously dated. There was a smell when entering the room that I think came from the carpet. We saw in some of the other rooms and they appeared to have hardwood floors so I would recommend you ask for one of those rooms. The TV also looked like something out... More 

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Newcastle upon Tyne, United Kingdom
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 17, 2015

This Hotel is great . Comfortable , very clean, bed linen , towels etc changed daily and brilliant friendly and helpful staff. Buffet breakfast very good at whatever time you eat (7.30-10.00am). you can come and go as you please . we ate at the hotel restaurant most evenings (10%discount if you are staying at the Universo) and the food... More 

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London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 7, 2015

It's easy to love Lucca and also easy to love this old-style, slightly worn charmer of a hotel. Just imagine all the folks that have walked these halls over the years. The location within the city walls is very convenient to the train station, and rooms overlooking the small plaza are perfect for people-watching and dreaming of times past. The... More 

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