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All 59 Lucca hotels

Hotel Universo

3.0 of 5 Hotel   |   Piazza del Giglio 1, 55100 Lucca, Italy
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Hotel Universo
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68%
Ranked #37 of 59 hotels in Lucca
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
Marco S London, United Kingdom
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369 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A very nice hotel in Lucca city centre. Camera is very spacious and clean and the hotel is a imposing building. Staff was very courteous and helpful, they gave us a free voucher for a bike ride that allowed us to explore is a wonderful way Lucca. The day we left they kept our baggage until 6pm without any problems,... More

Was this review helpful? Yes 2
Tamarindo, Costa Rica
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 10, 2014

We checked in late when we decided last minute to stay in Lucca. The room was a little dark but the window opened to the piazza. Room was clean and reception friendly - nice enough for a short overnight. We stayed in room 7 on the first floor. Breakfast was pretty good too.

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San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 19, 2014

The rooms are old and hideous, the bathrooms won't flush in one go (I had to flush it 5-7 times before a complete clean). The internet was very patchy, which, I complained about on the very first night and I was staying for 3 nights! But, nothing was done. Generally, the younger employees were helpful and courteous, but, the older... More

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Amsterdam, The Netherlands
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 1, 2014

We stayed here on New Year's Eve because of a misunderstanding about our booking at a nearby boutique hotel. We paid €149 + tax for an adequate room at the back. €40 less would have seemed more reasonable, especially in view of the extraordinarily poor breakfast in the dirty, crowded breakfast room and the smell of cigarette smoke that permeated... More

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Falmouth, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 31, 2013

I stayed here in September 2013 while in the city on business. My room was ready as expected upon check-in, and it was much larger than I expected for a European hotel (though probably on the small side for Americans). The room (a "Comfort Double") was clean and it included a small refrigerator. The hotel staff were not the most... More

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 31, 2013

The location of the hotel couldn't be better and there was lots going on in the square outside including a market and ice rink. However our room overlooked the square and it was extremely noisy until about midnight with music pounding out from the ice rink. Luckily I had ear plugs, my partner however had a terrible nights sleep. The... More

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Phoenix, Arizona
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 10, 2013

Location was wonderful:) I thought the room had a weird scent and the shower was terrible..I agree that the staff was not pleasant. They were just so so and the breakfast was terrible. The milk was so warm, I had to throw away my food..

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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 3, 2013

If you travel to Italy this town in a must visit. The hotel is average and a great base to enjoy the wonderful city it is located in. The staff could have been more friendly but don't let that discourage your stay. I mean how much interaction do you have with them, and believe me the friendly locals will more... More

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Belfast, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 1, 2013

As a regular traveller, I don't normally give negative reviews, instead accepting that levels of service vary between different countries and continents. I have to make an exception however for Hotel Universo. This was, without doubt, the worst hotel I have ever stayed in, and I have persevered with some poor ones over the years. Staff attitude was appalling; the... More

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Victoria, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 29, 2013

Lucca is a wonderful place to see and the Hotel Universo is in a central location within the walled city to use as a base. It is a charming place - an old palazzo converted to an inn - so do not expect things to be up to date. Rooms were spacious and kept very clean. Bathroom was of a... More

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Additional Information about Hotel Universo

Also Known As:
Universo Hotel Lucca
Universo Hotel
Address: Piazza del Giglio 1, 55100 Lucca, Italy
Location: Italy > Tuscany > Province of Lucca > Lucca
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#7 Business Hotel in Lucca
#11 Romantic Hotel in Lucca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Universo 3*
Official Description (provided by the hotel):
The Hotel Universo is the very first hotel built in Lucca, locatedo in the hearth of the historical centre. Estabilished as a guesthouse around 1850, under the name of "Locanda Universo and Tosca" it became an hotel in 1857. The Hotel is definitely the best starting point to discover the treasures of Lucca and its surroundings: within a few minutes walk you can reach all the sights of the city. ... more   less 
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