Our favorite city and the hotel helped to make it that. The room was okay as well as the bathroom, but what made this hotel special was the staff. So willing to help and make our visit to their city as special as possible. Nice breakfast and breakfast area. Our only complaint, is we had a connecting room and we... more

This hotel combines old world charm with all the modern amenites. Loved having Wifi in the room for no extra charge. The rooms are lovely and well appointed with a very nice bathroom and good lighting. Lovely breakfast room and the breakfast was also good. The staff was kind, helpful and very friendly. Loved it so much we came back... more

The hotel staff are the nicest and most helpful we have experienced. I have an unusual issue to deal with at work (my office is in Texas) during our stay here, and they went out of their way to assist and ensure that I had all the technical support that I needed to communicate and resolve the issue. Work situations... more

Extremely peaceful and elegant. The staff is great, very helpful and super nice. more

We only stayed one night however from the minute we arrived till our departure the following day the staff could not have been more helpful or welcoming. The room we had was quiet and well furnished and equipped.Having visited Lucca previously we had an idea of where we wanted to be and the Palazzo Alexander was perfect. Everywhere in Lucca... more

I would like to recommend the Hotel Palazzo Alexander highly. My wife and I have just returned from a weekend at the hotel and it could not have been better. It is located right in the old town just a short walk 5 minute walk from bars and restaurants. My tip would be to try and stay in the room... more

What a beautiful hotel. Our room was fit for a princess; clean, air conditioned, well decorated and the staff were all very helpful. The breakfast room is also impressive as was the food. We were able to walk everywhere. Good shopping, food and internet. more

We spent 7 nights at the Palazzo (June 2009) and thoroughly enjoyed every one of them thanks to the hospitality of Maximillian and Franco - our hosts for the week. Lucca is a wonderul village. The accessibility to Siena, Barga, San Gimigana, Livorno, Pisa and the splendor of the Tuscany countryside made this intimate hotel inside the walls of Lucca... more

Thanks to all the staff for a really good week, but especially Gianluca for all the stories and conversation no matter what time of day it was. more