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Hotel Ilaria

#8 of 56 Hotels in Lucca
Certificate of Excellence
Via del Fosso 26, 55100 Lucca, Italy
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Hotel Ilaria
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706 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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  • French first
  • German first
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English first
  • All months
    (706)
  • Mar-May only
    (157)
  • Jun-Aug only
    (243)
  • Sep-Nov only
    (209)
  • Dec-Feb only
    (97)
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There are newer reviews for Hotel Ilaria
See the most recent reviews
Cheshire, UK
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 11, 2009

Very convenient location with the added benefit of free parking. Very helpful and friendly staff who will go out of their way to help (thanks, Fabrizio, even if the recommended restaurant was closed unexpectedly!) Very good breakfast and the "all day" buffet very useful if just a quick snack or pre dinner drink needed. Free use of bikes also a... More 

Was this review helpful? Yes
Mauro52, MANAGER at Hotel Ilaria, responded to this review

Dear Docand Gilly, many thanks for your kind comment. We rally hope to see you again in our hotel, Mauro Cusinato More 

Maine
1 review
5 of 5 stars Reviewed June 9, 2009

The Hotel Ilaria was very lovely: a beautiful room with jacuzzi and internet access(we treated ourselves to the Tower Room); a breakfast that included everything we needed:coffee, juice, fruit, yogurt, cheeses, meats, rolls and more; bicycles to use to explore Lucca, snacks available all day, including beer and wine. But the best was the generous and helpful spirit of the... More 

Was this review helpful? Yes
Mauro52, MANAGER at Hotel Ilaria, responded to this review

Dear Gemma68, I'm sorry if I write you only now, but work didn't let me do so before. Thank you so much for writing about Hotel Ilaria on Trip Advisor and for recommend it to travellers. I hope to see you again, Best Regards, Mauro Cusinato More 

Orlando
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 2, 2009

Stayed at this nice property for one evening during a recent whirlwind tour of the area with a group of business associates. We all found it a pleasant, relaxing hotel. My room was located on a beautiful terrace where I sat late into the beautiful evening smelling the jasmine and sending pictures to friends using the wireless internet. I would... More 

Was this review helpful? Yes
Mauro52, MANAGER at Hotel Ilaria, responded to this review

Dear Adguyfla, I would like to tank you for all your kind words and for sudgesting our hotel to travellers. I am sorry for a/c, we had a problem with it. However many thanks for staying at Hotel Ilaria. I hope to see you again in our hotel, Mauro Cusinato More 

Plymouth UK
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed May 30, 2009

We booked a superior room for two nights on the basis of the website which showed an open window overlooking a garden with a table and chairs outside. When we arrived we were given a choice of a very plain room overlooking the street with a double and a single bed crammed in or a modern box of a room... More 

Was this review helpful? Yes 1
Mauro52, MANAGER at Hotel Ilaria, responded to this review

Dear Sirs, I regret the negative experience you have lived in our hotel. Let me explain what happened: the photo documents the superior rooms overlooking the terrace and the garden, but the hotel has other superior rooms overlooking the historical Via del Fosso. In my opinion all views are beautiful as you see in the gallery, to avoid disappointment after... More 

Trento, Italy
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed May 4, 2009

Lucca is a very, very nice small historical town, often not very vell known and skipped by the standard sightseeing tours. This hotel is really perfect for visiting it. It is inside the Mura (walls), and (what makes it almost perfect) it has a private parking in there. It completely deserves the four star it has: The staff are very... More 

Was this review helpful? Yes
Mauro52, MANAGER at Hotel Ilaria, responded to this review

Dear The_GarMan, it has been a big pleasure reading your comment about our hotel and so I would like to let you know that I'm gratefull for your kind words, many thanks, hoping to welcoming you again in our hotel, Mauro Cusinato More 

Philadelphia, PA area
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed April 23, 2009

Based on previous reviews, I looked forward to our stay at Hotel Ilaria. When we arrived we received a lukewarm greeting from the receptionist and another person who I relized belatedly worked for the hotel. We arrived in our room which was adequate, but charmless. The location just inside the walls of Lucca was quiet and within an easy walk... More 

Was this review helpful? Yes
Mauro52, manager at Hotel Ilaria, responded to this review

Dear Mr lsaron, l am apologize for my late answer. The person who has received you was probably the owner who helped the reception. I'm sorry if your sleep was not comfortable, our hotel is equipped with certificates mattresses : orthopedic and fireproof . I understand that some people may be not very comfortable. If you decide to come back... More 

New York
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 8, 2009

This hotel offered one of the hotel best experiences I have ever had. The free bicycles were a wonderful and very green option for seeing the city. The free tour and map was like a museum tour, and gave us an extra insight into the city as we rode around. You push the number of the spot on the map... More 

Was this review helpful? Yes
Mauro52, manager at Hotel Ilaria, responded to this review

Dear Globalkeepers, I'm sorry if I write you only now but I couldn't do it before because of my work. I would like to thank you for writing about our hotel on Trip Advisor and for your nice review. Hoping to see you again at Hotel Ilaria, Best Regards, Mauro Cusinato More 

venezuela
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed December 12, 2008

We chose this hotel after reading the reviews. The fact that it had a secured car park, proximity to one of the wall entrances, the promotion rate that included dinner for two at the Gli Orti Elisa made us feel it looked like a too good to be true deal, but nevertheless we went for it. The first surprise was... More 

Was this review helpful? Yes
Mauro52, MANAGER at Hotel Ilaria, responded to this review

Dear Pachuchu47, it has been a big pleasure reading about your stay in Hotel Ilaria. Many thanks for all the kind and beautiful words that you wrote in Trip Advisor! All the staff, Buddika too, is grateful for your nice comment. I really hope to welcome you in our hotel as soon as possible, Mauro Cusinato More 

Calgary,Alberta,canada
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed November 5, 2008

Stayed at the Hotel Ilaria for three nights in Sept/08 . Great value for the money-free internet, free breakfast, free bicycles. The hotel was very conveniently located inside the walls of Lucca. HAs a suite with lots of room-turn down service every evening. The staff were very accomodating and helpful We loved the town of Lucca, and can't wait to... More 

Was this review helpful? Yes
Mauro52, MANAGER at Hotel Ilaria, responded to this review

Dear Olearys Calgary, thank you for your nice comment in Trip Advisor. I hope to see you again at Hotel Ilaria. Mauro Cusinato More 

Kilkenny, Ireland
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed November 2, 2008

We stayed in the Annex where the rooms are large and very clean. The annex is about 50 yards from the main hotel. The location is great - easy walk to everywhere within the walls. Service was mostly friendly and always timely. Lucca is stunning and Hotel Ilaria is a great homebase from which to explore.

Was this review helpful? Yes
Mauro52, MANAGER at Hotel Ilaria, responded to this review

Dear JES9, I apologize for the late reply but just now the work has allowed me to do so. I want to thank you on behalf of all staff for the review you wrote on Trip Advisor and I hope to welcome you again in our property. I conclude that writing your review has helped to make us feel very... More 

Hotel Review Summarization

What travelers say

  • City wall(7)
  • Great location(5)
  • Free bikes(5)
Questions? Get answers from hotel staff and past guests. Ask a question

215 photos of this hotel

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Hotel & grounds (37)
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Bathroom (15)
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Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Room/suite (13)
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Pool/beach area (1)
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