Words can't express how happy I was with the service at Hotel Ilaria & Residenza Alba. I was travelling with two elderly people, one of whom was handicap. Rooms were big and clean. We stayed in the newly renovated annex, which is across the street from the lobby. Breakfast was fresh and plentiful. The service was excellent and the receptionists... more

The Ilaria is a lovely hotel. Its location inside the walls of romantic Lucca is terrific, just a short walk to elegant shops and squares, historic churches, and terrific restaurants. The fact that it has its own protected car park adds greatly to its appeal as parking inside Lucca's walls can be tricky. Rooms are rather basic but a nice... more

Very convenient location with the added benefit of free parking. Very helpful and friendly staff who will go out of their way to help (thanks, Fabrizio, even if the recommended restaurant was closed unexpectedly!) Very good breakfast and the "all day" buffet very useful if just a quick snack or pre dinner drink needed. Free use of bikes also a... more

The Hotel Ilaria was very lovely: a beautiful room with jacuzzi and internet access(we treated ourselves to the Tower Room); a breakfast that included everything we needed:coffee, juice, fruit, yogurt, cheeses, meats, rolls and more; bicycles to use to explore Lucca, snacks available all day, including beer and wine. But the best was the generous and helpful spirit of the... more

Stayed at this nice property for one evening during a recent whirlwind tour of the area with a group of business associates. We all found it a pleasant, relaxing hotel. My room was located on a beautiful terrace where I sat late into the beautiful evening smelling the jasmine and sending pictures to friends using the wireless internet. I would... more

We booked a superior room for two nights on the basis of the website which showed an open window overlooking a garden with a table and chairs outside. When we arrived we were given a choice of a very plain room overlooking the street with a double and a single bed crammed in or a modern box of a room... more

Lucca is a very, very nice small historical town, often not very vell known and skipped by the standard sightseeing tours. This hotel is really perfect for visiting it. It is inside the Mura (walls), and (what makes it almost perfect) it has a private parking in there. It completely deserves the four star it has: The staff are very... more

Based on previous reviews, I looked forward to our stay at Hotel Ilaria. When we arrived we received a lukewarm greeting from the receptionist and another person who I relized belatedly worked for the hotel. We arrived in our room which was adequate, but charmless. The location just inside the walls of Lucca was quiet and within an easy walk... more

This hotel offered one of the hotel best experiences I have ever had. The free bicycles were a wonderful and very green option for seeing the city. The free tour and map was like a museum tour, and gave us an extra insight into the city as we rode around. You push the number of the spot on the map... more