We stayed here in May with a large group, and were horrified by the rooms. The reception area is impressive, and the staff are pleasant, but that's not enough. They don't turn on the air-conditioning in April, (as per a previous review!) or in May either, or certainly not until after we left there, and it was very hot. We... more

The good things first. The hotel is clean, nicely decorated, has a lounge and restaurant on premises and wonderful food. The hotel staff is friendly and helpful as much as possible. The problem with this hotel is that they advertise that they have air conditioning but neglect to advertise that it is only on for the summer months beginning April... more

Really nice hotel, we were "put" here by "airmiles" and I have little to complain about re the hotel but we were there to visit the town of Lucca ... this hotel is a 40 minute walk away from the town (on a very busy main road with only occasional footpaths) or a bus ride (last one out of town... more

We booked the room on our way to Lucca, so weren't sure what to expect. We had trouble finding it, even with a navigation system in the rented car. We had to take a different exit because the one in the GPS unit was closed for construction. We ended up with a suite (they had a convention there), which was... more

We spent 2 nights at this hotel near Lucca. The place was as we expected it to be from their website - no more, no less. From the point of view of parking (we were travelling by car) and relative, standard comfort it was ideal. However, it is the sort of place where all the tour buses go, releasing hordes... more

Ended up in the guinigi as we left booking a weekend away to Lucca, during the Lucca summer festival, to last minute rushing. Contacted to hotel directly following a google search as it wasn't listed in many of the standard online search engines. I went with 2 friends and we wanted single rooms. We got 3 executive suites (doubles) for... more

I do not wish to challenge a fellow Diamond Elite card holder but I though the overall grade on the last report a little harsh. I do agree with everything he says but I seemed to enjoy myself better. My room was in the back part of the hotel and was extremely quiet, leading me to believe some rooms are... more

On the face of it this is a nice hotel. The reception area is impressive, as is the restaurant area, and the staff seem helpful and friendly. However, we found the hotel lacked character. With its long, dark corridors it all looked very uniform. I’m not sure what the idea is behind the hotel logo (see photo) which is on... more

My husband and I stayed one night while visiting the old city of Lucca. PROS: - Courteous & gracious staff - very helpful and attentive to needs and requests. -Lovely lobby, bar, restaurant areas. The wait staff very attentive & courteous. Food mediocre. Nice breakfast buffet; again, the food quality, although sufficient, was nothing stellar. - Large rooms & bathrooms... more