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BEST WESTERN Grand Hotel Guinigi

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Via Romana 1247, I-55100 Lucca, Italy
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BEST WESTERN Grand Hotel Guinigi
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535 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The hotel staff does very well and if they don't understand English, they do get help. You must ask for a high floor, non-smoking , executive room and pay the extra as it is worth it. The worst part is the bar and dinner area as there are windows, but all are closed to the world. Food for breakfast is... More 

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Aarhus, Denmark
Level Contributor
126 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a top floor suite with terrace (the Italian hole in the roof type). Nice with view to the mountains over a rather dismal area. We both wondered about the floor plan of the hotel. So much better to have a view to Lucca...i.e. to have turned the hotel 90 degrees... We never got the wi fi to work,... More 

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2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Booked a suite - no air conditioning. Air conditioning available at the Lobby, the Bar and the Restaurant only. When I inquired at the reception, I was told to open the window (Stay 20-21 April 2015).

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Lilburn, Georgia
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My friend and I visited Lucca in late April 2015, staying at the Hotel Guinigi. it was what you would expect from a Best Western hotel - nothing spectacular yet nothing amiss. This is a large hotel, based upon what i have seen in Italy, so it has more amenities than the "average" hotel. I confess to not having availed... More 

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Shanghai, China
Level Contributor
278 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed May 22, 2015

Just get in the room and you can smell smocking. there was even a repetitive noise like an engine or something like that. Breakfast in the morning is a fair buffet but a little sad the atmosphere. Wifi signal in the room is extremely bad and is almost impossible to surf the web. I will not come back.

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Omaha, Nebraska
Level Contributor
61 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 14, 2015

From the service to the amenities, this hotel has it all. There are plenty of outlets in the room, lots of work space, and the property is clean throughout. Make sure you ask at the front desk for places of interest nearby. There are a few nice pizza and gelato shops within walking distance.

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Glasgow, United Kingdom
2 reviews
4 of 5 stars Reviewed May 6, 2015

Hotel no outside sitting area which was disappointing. Given out of date map of walled town and reception staff gave us wrong directions to hospital bus terminal. Go left cross road down path at side of hospital car park LAM bus 2 euro for 70 minutes of bus journeys, takes you into old town 5 mins great service (taxi 17... More 

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Sahuarita, Arizona
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed May 3, 2015

The hotel offers large comfortable rooms in a quiet setting outside of "downtown" Lucca. The staff was very pleasant and the breakfast buffet was varied and tasty. We would not consider it a handy location as far as walking access to Lucca goes. But we were on a tour, so transportation was provided.

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Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed April 23, 2015 via mobile

Out in the countryside this hotel is a little jewel. To be in a small city it is really an outstanding place. We were fortunate enough to be on the first floor and to be able to look at the peaceful fields and see the wildlife and mountains in the distance. The staff was very helpful, friendly and the food... More 

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London, United Kingdom
Level Contributor
132 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed April 14, 2015

This is an at-least 4 star hotel thanks to its excellent all-round service and rooms. However, I am upgrading my rating to 5 thanks to the Chef who, upon choosing to offer a buffet service because the restaurant was being refurbished, managed to create a selection of dishes that I did not think would be possible at a Buffet, including... More 

Was this review helpful? Yes 2
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