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All 23 Livorno hotels

NH Grand Hotel Palazzo

5.0 of 5 Hotel   |   Viale Italia, 195, 57127 Livorno, Italy (Formerly Grand Hotel Palazzo)
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79%
Ranked #2 of 23 hotels in Livorno
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed May 29, 2014
Elle_Wien Wien
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468 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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There are newer reviews for NH Grand Hotel Palazzo
See the most recent reviews
kent
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 30, 2014

Impressive building in prime position let down on a number of fronts which as a "luxury" hotel are unacceptable. Was on business and needed an iron in my room. Was told this wasn't possible due to health and safety! very intransigent staff. Unresponsive management. Breakfast was boring and lacked variety. No coffee/tea making facilities in room. Bedroom walls thin and... More

Was this review helpful? Yes 2
Wien
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 29, 2014

We stayed at the hotel just one night, but I truly enjoyed it. It is a beautiful building with a lot of charm. Our room was spacious and nicely decorated. Beds were very comfortable and a bathroom just great. In general, I had only positive impression and everything worked well for our short stay.

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Phoenix, Arizona
Top Contributor
82 reviews 82 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed May 27, 2014

Quick overview: - the odour in the foyer was absolutely appaulling, perhaps they were having plumbing problems? - our room did not have functioning AC, the front desk told us it was 'impossible' to turn on, even though it was close to 30C in the room. - slept with the windows open which would have been fine, except the noise... More

Was this review helpful? Yes 3
Hong Kong
Top Contributor
169 reviews 169 reviews
40 hotel reviews
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed May 23, 2014 via mobile

When they named this hotel the Grand Palazzo, they really meant that! From the minute we walked into the room, we were stunned by the immaculate presentation and ridiculously high ceilings! Although the semi-infinity pool is not intended for extended swims, it was great to soak in the pool after hours of sightseeing. They say there isn't much in Livorno,... More

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 17, 2014

Beautifully and tastefully restored C19th building. Unfortunately management is very imperfect! The hotel is kept very clean but when I stayed (7-9 May 2014) the entire heating/cooling/aircon system was switched off, so the room temperature and humidity could not be controlled. Worse, the shower in my bathroom (which itself was poorly lit and lacked well-placed towel hooks and toilet paper... More

Was this review helpful? Yes 1
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 17, 2014

A fantastic location, an old palace restored to a very good level. Everything is new and functioning. Great view, easy parking. The staff is very polite, although at certain times a little less than one would expect. Not being on the port is a privilege .

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 11, 2014

The 2nd bad experience in the past 5 months with the NH Hotels chain. Having booked the hotel for 1 night as it was my partner's birthday surprise who is from Livorno originally. Upon booking with Opodo I clearly stated it was a birthday surprise, received no birthday greeting upon check in which you would of thought was a basic... More

Was this review helpful? Yes 5
London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 5, 2014

Myself and a friend stayed at the Grand Palazzo for two nights in May. The hotel is of a good standard. Not 5 star in my opinion but clean and tidy. The check in staff were helpful on our arrival and although we were disappointed with Livorno itself, things seemed set for a relaxing couple of nights. We had a... More

Was this review helpful? Yes 2
Copenhagen, Denmark
2 reviews
4 of 5 stars Reviewed April 22, 2014 via mobile

Stayed there with the family in april, very welcoming staff and great rooms with aview of the sea. The restaurant is not really a place for kids and the swimming pool was closed for renovation, besides from that everything was in good order and the location is just perfect.

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Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 19, 2014

My mother and me spent 3 nights in Easter time. The hotel is amazing, there are no words to describe : the room, the hall, the reception, the breakfast area,..The hotel is just opposite the sea. Breakfast really really good. Also 5 stars to the staff: helpful and friendy all the time. NH hotels never disappoint us, that is why... More

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Additional Information about NH Grand Hotel Palazzo

Address: Viale Italia, 195, 57127 Livorno, Italy (Formerly Grand Hotel Palazzo)
Phone Number:
Location: Italy > Tuscany > Province of Livorno > Livorno
Price Range (Based on Average Rates): $$
Hotel Class:5 star — NH Grand Hotel Palazzo 5*
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Also Known As:
Grand Hotel Livorno

244 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#1 Luxury Hotel in Livorno #1 Business Hotel in Livorno #1 Family Hotel in Livorno
Hotel Class
Official Description (provided by the hotel)
NH Grand Hotel Palazzo is an exquisite five-star hotel with breathtaking views of the Ligurian Sea, exuding the luxurious charm of over one hundred years of glorious history. ... more   less 
Number of rooms
123

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