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NH Livorno Grand Hotel Palazzo

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Viale Italia, 195 | Terrazza Mascagni, 57127 Livorno, Italy (Formerly NH Grand Hotel Palazzo)
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1 room 1 guest
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NH Livorno Grand Hotel Palazzo
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751 Reviews from our TripAdvisor Community

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Traveler rating
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    247
    98
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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  • All months
    (751)
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    (166)
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    (277)
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    (196)
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    (112)
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2 reviews
3 of 5 stars Reviewed 6 days ago NEW

you do not get what you pay for. would be a good three star need to work on cleanest wifi and the swimming pool is a joke the staff is very professional and friendly .resturant is good but very expensive

Was this review helpful? Yes
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Mr.Thomas, First of all, I would like to take this opportunity to thank you for the trust you have placed in our chain NH Hotel Group, and for having sent us your comments regarding your stay at the NH Grand Hotel Palazzo. With reference to Cleanliness, I will report your advise to our housekeeping manager, I will investigate in... More 

Lincoln
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband uses this hotel for business I've been with him twice some of the staff are rude we had to clean our shower door and the floor was dirty they offered to clean it it adhere two flights and a drive from Florence we couldn't be bothered . He is there again this week he asked for milk the... More 

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mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, we would like to thank You for Your comment. We already had the possibility to speak with you by private email and of course we are all in charge in order to make your husband stay the best as we can. As our standard policy, the hotel standards concerns also the room furnishment with tea and coffee facilities... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Food is very good, location is very good. the reception is very poor. Receptionist named Leonardi is very domineering. Account we paid more than what was agreed. The pool is small and dirty. The pool is very well designed. The hotel has no beach. Uprkos sitnim nedostacima vredi obići Livorno i odsesti u NH Grand Hotelu, iako bas ne zasluzuje... More 

Review collected in partnership with NH Hotels

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mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest Thank you so much for taking the time to complete a review following your recent stay with us. I'm pleased you liked the location of the hotel although I was hugely disappointed to note that we didn't live up to your expectations. We work hard to make each and every guest's stay special at the NH grand Hotel... More 

Durham, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights and just happened to arrive to see the Livorno Air Show was taking place.....it was excellent. The hotel is on the seafront overlooking a lovely promenade and seating area. Short walk to bars and restaurant all of which looked lovely and the place has a great family atmosphere. Walked around Livorno which was nice... More 

Was this review helpful? Yes 1
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest I really do appreciate the time you took to post your feedback following your recent stay at The Nh Grand Hotel Palazzo. I was so glad that you enjoyed all aspects of your stay including the great service you received from the brilliant Bar teams. I have shared your kind words with all the team at the hotel... More 

Scotland
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for 4 nights on visiting the area to attend Teatro Del Silenzio. The hotel is nice enough, in our opinion definitely not five star although we enjoyed our stay. The staff in general are very accommodating and although The Spa is owned and ran as a separate company it was nice, Euro32 per day to use the... More 

Was this review helpful? Yes 1
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, First of all, I would like to take this opportunity to thank you for the trust you have placed in our chain NH Hotel Group, and for having sent us your comments regarding your stay at the NH Grand Hotel Palazzo. First, I would to transmit our more sincere apologize for not having managed to cover your expectations,... More 

Stafford, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel is clean and the staff were helpful The sun terrace is very small and the pool needs to be emptied and cleaned. there is green "algae" between the mosaics. They also have a pigeon problem which means once people leave their roof terrace snacks, the pigeons land within seconds and proceed to walk all over the tables, napkins... More 

Was this review helpful? Yes
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, First of all, I would like to take this opportunity to thank you for the trust you have placed in our chain NH Hotel Group, and for having sent us your comments regarding your stay at the NH Grand Hotel Palazzo. First, I would to transmit our more sincere apologize for not having managed to cover your expectations,... More 

Baar, Switzerland
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Perfect stop on our way to Tuscany. Hotel looks impressive. Across from the hotel you can go to the beach, (5 euro entree fee) . Car park on the hotel premises for free. Breakfast was good coffee machine was the bottle neck. Roof terrace, nice view but not enough chairs could use an upgrade.

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mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, thank you very much for your comment, i hope to see you again very soon ! More 

Istanbul, Turkey
Level Contributor
14 reviews
9 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I have been there for work for 1 day at the end of september, so it was rainning a lot. The room is large enough and high, so you feel soo relaxed, and i had a very well sleep, the beds are comfortable. The only problem was the windows. because as it is fact that the hotel is historical one... More 

Was this review helpful? Yes
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, First of all, I would like to take this opportunity to thank you for the trust you have placed in our chain NH Hotel Group, and for having sent us your comments regarding your stay at the NH Grand Hotel Palazzo. First, I would to transmit our more sincere apologize the inconvenience you had i hope you will... More 

Jersey, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just returned from two week break in Italy. Stayed five days at the NH Grand Palazzo.The hotel is just outside the town,on the sea front.We had a room with a sea view with balcony(room 237).The rooms are a good size with lovely bathroom and very comfortable big bed.The breakfast selection is great and you can eat outside on the terrace.... More 

Was this review helpful? Yes
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, First of all, I would like to take this opportunity to thank you for the trust you have placed in our chain NH Hotel Group, and for having sent us your comments regarding your stay at the NH Grand Hotel Palazzo. We are proud of your comment, thank you again ! We hope to see you again soon... More 

Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Nice building, too many rooms for the services provided. Roof terrace is great (bartender very nice) but too few chairs and sunbeds for all guests. We asked for a room with a view. We got one with with a view. On the parking lot... Complaining did not help; only after 4 days (the day after we left; stayed there for... More 

Was this review helpful? Yes
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, First of all, I would like to take this opportunity to thank you for the trust you have placed in our chain NH Hotel Group, and for having sent us your comments regarding your stay at the NH Grand Hotel Palazzo. First, I would to transmit our more sincere apologize for not having managed to cover your expectations... More 

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