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NH Livorno Grand Hotel Palazzo

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Viale Italia, 195 | Terrazza Mascagni, 57127 Livorno, Italy (Formerly NH Grand Hotel Palazzo)
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NH Livorno Grand Hotel Palazzo
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718 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Nice building, too many rooms for the services provided. Roof terrace is great (bartender very nice) but too few chairs and sunbeds for all guests. We asked for a room with a view. We got one with with a view. On the parking lot... Complaining did not help; only after 4 days (the day after we left; stayed there for... More 

Was this review helpful? Yes
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, First of all, I would like to take this opportunity to thank you for the trust you have placed in our chain NH Hotel Group, and for having sent us your comments regarding your stay at the NH Grand Hotel Palazzo. First, I would to transmit our more sincere apologize for not having managed to cover your expectations... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have just spent 3 nights at the hotel while travelling Italy! The hotel is a ten min taxi ride from the station which costs around 15 euro or you can get a bus which runs every ten mins and drops off outside the hotel! The hotel is situated right on the sea front and the stunning building greets you... More 

Was this review helpful? Yes 1
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, First of all, I would like to take this opportunity to thank you for the trust you have placed in our chain NH Hotel Group, and for having sent us your comments regarding your stay at the NH Grand Hotel Palazzo. We are very proud of your comments and we hope to see you again for a new... More 

Bussum, The Netherlands
1 review
2 of 5 stars Reviewed 1 week ago

Being recommended, we just arrived at this hotel. No concierge helping outside with the luggage, but two men after the reception with no hostmanship attitude. I booked a superior room with view. What we got was a oldfashioned room (no resemblance with the internet pictures) and a view on the parking lot and the need for a pheriscope for the... More 

Was this review helpful? Yes
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guests, Thank You for You important information. First of all we do apologize for the inconvenience you had at your arrival, unfortunately you arrived properly when all the client were coming and we took some minutes more in order to make the check in. You booked a superior room with view and we have some of those room located... More 

Liverpool
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First visit to this hotel. Great location, clean, spacious and very elegant. We stayed in room 445. Nice room overlooking the sea and hills. Air con was good but a bit noisy. There was a decent selection of food at breakfast. We ate in the restaurant for one night and would recommend the steak. Nice grounds with free parking. The... More 

Was this review helpful? Yes 1
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, First of all, I would like to take this opportunity to thank you for the trust you have placed in our chain NH Hotel Group, and for having sent us your comments regarding your stay at the NH Grand Hotel Palazzo. Tahk you very must for your suggestions about the swimming pool, we will report your advise uin... More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We have two rooms and the hotel has NO bath or hand towels. They are telling us to dry ourselves with bath robes and that they are sorry that they have no more towels today! They also are claiming that they can't get in touch with the hotel manager to rectify the problem. I am appalled! A five star hotel... More 

Was this review helpful? Yes
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest First of all, I would like to take this opportunity to thank you for the trust you have placed in our chain NH Hotel Group, and for having sent us your comments regarding your stay at the NH Grand Hotel Palazzo. First, I would to transmit our more sincere apologize for not having managed to cover your expectations.... More 

Boston, Massachusetts
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Third time at this hotel, can't think of a better place to stay in Livorno. Staff is extremely pleasant and helpful. If you need to visit the area, this is in the heart of everything, including a beach right across the street.

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, thanks so much for your precious feed-back shared with the Community of TripAdvisor I’m glad you really appreciated our location, perfect to EXPERIENCE the city in all its different sides. Shopping, Culture, Arts, Food, Nightlife, everything is walking distance to us! Once you get in to our hotel, we don’t stop surprising you, in every moment of your... More 

Perugia, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The hotel was amassing. That weeken that I stay there was really hot so the air conditioner was not the cold that I will liked to be but it was nice, clean rooms amassing pool! It was a good place to saty

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, on behalf of the entire Staff we would like to thank you for staying at the NH Grand Hotel Palazzo. We are grateful to read your satisfaction about the Hotel and we do apologize for the air conditioning problem, the hot was terrible during that days. We hope you will come back to visit us and we are... More 

Des Moines, Iowa
Level Contributor
89 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed the presidential suite (room 235) with a large bedroom, walk in closet, well designed bathroom and a large terrace and sitting room. This was my favorite hotel during our travel through Europe and was an amazing value. We will definitely stay here next time in Tuscany. Be sure to checkout the amazing roof top pool and sea view.... More 

Was this review helpful? Yes
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Guest, on behalf of the entire Staff we would like to thank you for staying at the NH Grand Hotel Palazzo We are grateful to read your complete satisfaction about the Hotel and in particular about its excellent Presidential suite. Thanks for highlight our Roof Restaurant with the beautifull sea view swimming pool. We hope you will come back... More 

Manchester, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is an exceptional hotel. It is in an excellent position on the sea front. The hotel is very well run and the staff are delightful. It is 5 star service at it's best. We enjoyed breakfast on the terrace, and on two occasions ate dinner in the roof top restaurant. The food was very good. Livorno is an excellent... More 

Was this review helpful? Yes 2
mcalistri, Direttore at NH Livorno Grand Hotel Palazzo, responded to this review

Dear Suzanne, I have no words to thank you for the beautiful experience you have been able to give to all of us. You are a beautiful family and very special guests, we have really appreciated your elegance and your dazzling smile, your natural politeness. I really hope to see you again very soon, you are special and... we love... More 

Norwich, United Kingdom
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just returned from a long weekend staying at this hotel, we wanted a base for pisa and florence, and its a perfect spot. The photos of the hotel dont really do it justice, it is a very grand and well kept building, our room was superb with a sea view, great bathroom, a HUGE bed, and excellent amenities, the staff... More 

Was this review helpful? Yes 2
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