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AC Hotel Firenze by Marriott

4.0 of 5
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Via Luciano Bausi, 5, 50100 Florence, Italy
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AC Hotel Firenze by Marriott
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Ranked #195 of 463 Hotels in Florence
A recent review
4 of 5 stars reviewed 2 days ago
Davide M Rome, Italy
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rome, Italy
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This is a Marriott and so you know what to expect. Crisp bedding, good service and clean. The decor is very modern and dark, which I personally did not care for. Nice location, just slightly outside of the city center. Newer hotel with very good air conditioning and helpful staff. Nice restaurant. Excellent breakfast. Would stay again.

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O'Fallon, Missouri
Level Contributor
6 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

The hotel itself was nice and I didn't have any problems with the staff. I thought the selection and quality of the food at breakfast were very nice. However, the location was terrible. There was really only one cafe and one restaurant within a ten minute walking radius. Not only was it far from places to eat, but it's at... More 

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Level Contributor
71 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Only a 3 star hotel , not really a Marriott brand. Staff not friendly at all while check in. The blanket in the bed is as thin as paper . Location is too far to the old town , at least walk 20-25 minutes. Nothing beside the hotel . One good thing is good value for money if you budget... More 

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acfirenze, General Manager at AC Hotel Firenze by Marriott, responded to this review

Dear customer, Thank you for taking the time to share your experience with the AC Hotel Firenze. We are very sorry to hear that the stay at our property was unsatisfactory. Please accept our sincere apologies for the inconvenience. A further alternative to get the historic center from the hotel is the tram, which is only 200 meters from our... More 

Parsippany, New Jersey
Level Contributor
9 reviews
4 of 5 stars Reviewed 1 week ago

When we picked this hotel, like you, we looked at trip advisor and found the comments very polarizing where people either loved the hotel or hated it. For the most part, I think a lot of it comes from peoples expectations and I'll try to provide you with my view of it. If you are looking for a Boscolo or... More 

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New York City, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at this hotel as part of our honey moon. I decided to use part of my Marriott points (as Elite member after getting my Marriott Chase card) in order to pay for our 4 nights. Overall the AC Firenze is a nice and new hotel. The room was quite nice and modern and the bathroom was ok. However,... More 

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acfirenze, General Manager at AC Hotel Firenze by Marriott, responded to this review

Dear customer, Thank you for choosing Ac Hotel by Marriott. We are very sorry to hear that the stay at our property was unsatisfactory. Please accept our sincere apologies for the inconvenience. Our colleagues in the reception made the mistake to tell you about the possibility to take free wifi, we apologize for it. On the other hand this part... More 

Mssachusetts
Level Contributor
137 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 3 nights in July. Our room was comfortable and clean. My only complaint was that there was no way of making tea or coffee in the room. The breakfast that came with our room rate was plentiful and a nice way to start the day. Staff were very nice and accommodating. Make sure you check out... More 

Was this review helpful? Yes 1
Massachusetts
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property is near the train station and a short 10-15 min walk to the heart of the tourist area of Florence. Things we liked: good breakfast, clean, comfortable rooms, good wifi in public space,and on site parking garage. There really was not anything we did not like. The staff were friendly. Note - if you need to change money,... More 

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Chicago, Illinois
2 reviews
2 of 5 stars Reviewed 2 weeks ago

We are currently on vacation throughout Italy and my wife and I had to write about our first two hotel experiences during our trip. We spent the first night at the JW Marriott in Venice and it was outstanding. Great property and the service was tremendous. However, we are now at the AC Firenze in Florence and the hotel while... More 

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acfirenze, General Manager at AC Hotel Firenze by Marriott, responded to this review

Dear customer, Thank you for taking the time to share your experience with the AC Hotel Firenze. You indicated in your response that your stay in our hotel was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We would like to regain your trust and hope to serve you again in the future. Sincerely More 

Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Though not right in the center of activity, this hotel is very conveniently placed at the end of the river leading to the center of Florence. We walked from the Ponte Vecchio to here in about 20 min pushing a baby stroller. We didnt receive an upgrade though Im Platinum Marriott member and as usual with AC's the breakfast wasnt... More 

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Wisconsin
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here two nights with my family of 4 in two rooms. Staff was very accommodating and made sure we had rooms that were on the same floor and near one another. Everyone at the front desk was extremely friendly and made us feel welcome. The property is not super close to the main attractions but within 15-20 minutes of... More 

Was this review helpful? Yes 1
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