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Hilton Garden Inn Florence Novoli

#104 of 458 Hotels in Florence
Certificate of Excellence
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Via Sandro Pertini 29, 50127 Florence, Italy
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Hilton Garden Inn Florence Novoli
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Hilton Garden Inn Florence Novoli
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742 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Florence Novoli
See the most recent reviews
Hong Kong
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed October 2, 2012

I dont know if it is the Florence residence mentality, but not too helpful when I checked in and when I checked out, only the porter seem to care. There was an exception (Virgil), he was helpful with the restaurant recommendation. The worst and I quote most European hotel that have glass shower swinging panel. You cannot take a decent... More 

Was this review helpful? Yes
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, First of all I would like to thank you for your very detailed review on Tripadvisor. Any constructive criticism is always appreciated in order to improve our performances and try to do better and better. I would like to check and investigate regarding your comment and your complaint; in the meantime Virgil has read your good words and... More 

Basingstoke
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 24, 2012

Used up a large number of my Honors Points to spend 6 nights in Florence for my Birthday with my partner she had never been to Italy so was a treat for her as well. Was greeted like a regular visitor and check in coul dnot have been easier. What was even better was the fact that we had been... More 

Was this review helpful? Yes
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, your words perfectly describe the wonders of our Hotel and we would like to thank you for sharing your experience with the Tripadvisor users. We paid attention to every detail in the structure and we are happy when our customers are surprised and fascinated. We really hope to welcome you soon! Regards Alessandro Carletti Resident Manager More 

Bengaluru (Bangalore), India
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 22, 2012

This was my 4th visit to Florence and I stayed for 5 nights in this hotel (Room with King sized bed) and found it be spacious and decent sized bathroom. The electronic blinds are a little tricky to figure out. The TV was small.The washing machine and iron in the laundry room is very convenient - Most of the hotels... More 

Was this review helpful? Yes 2
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, First of all I would like to thank you for your review on Tripadvisor. Any constructive criticism is always appreciated in order to improve our performances. We always provide a functional service, with a professional and friendly staff, clean and comfortable rooms as per guest’s expectations. Hoping to welcome you again in Florence, we send our Best Regards... More 

Vilamoura, Portugal
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 11, 2012

After being at Hilton Madrid Airport I was waiting for the same Hilton standard, but I was mistaken. The staff at reception was quite helpfull in heping us to get to the center of Florence, selling us the bus tickets and helping us with directions. At breakfast you should have more smily faces and some more healthy food, but as... More 

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GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, first of all we would like to thank you for your recent stay and your comment on Tripadvisor website. Your suggestions are extremely appreciated as they help us to continuously review our standard levels and extend the best service to all our valued guests. We look forward to welcoming you back soon. Best Regards Alessandro Carletti Resident Manager More 

Fishers, IN
Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 9, 2012

We booked 3 nights in a Suite at the Novoli Garden Inn using my husband's Hilton Hhonors points. We arrived after a long, hot day in Pisa and were so happy to find that the suite (Room 101) was most spacious and comfortable. We had a full King-sized bed, a large bathroom, a sizable closet and a comfortable living room... More 

Was this review helpful? Yes 1
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, Thanks for taking the time to review our hotel and for pointing out the advantages of staying in an Hilton Hotel. Hilton Garden inn Florence Novoli is a good starting point for discovering the beauties of Florence without sacrificing the peace and tranquility! We hope to see you soon again. Best regards Alessandro Carletti Resident Manager More 

Jersey City, New Jersey
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 26, 2012

Nice break after and disappointing week in Rome. I was expecting a small room compared to American standards, but not true. We had a suite (there are several) at the end on the hall and it was quite sizeable; two rooms and a very nice bath. The full-Amerian breakfast was basic, but you can order from he kithen too. Very... More 

Was this review helpful? Yes 1
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the Tripadvisor users! We hope to welcome you again soon! Best regards Alessandro Carletti Resident Manager More 

Boston
Top Contributor
54 reviews 54 reviews
23 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed August 23, 2012

I booked this Hilton Garden as the price was reasonable and they could accomodate 4 people in one room (a junior suite) which is very rare for Europe. The suite price was only slightly higher than a normal room which is also unusual. I knew the place was outside the city center but the tradeoff is a larger and more... More 

Was this review helpful? Yes 2
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, first of all I would like to thank you and I appreciate your time spent for your detailed comment. I am sure you will understand that the satisfaction of our customers is very important to us so, thanks to your suggestions, we will take the opportune action to avoid any future lack of this kind of service. I... More 

Trieste
Contributor
15 reviews 15 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 22, 2012

I often stay at this hotel for business reasons since its opening a few years ago, and it is my favorite in the area. Location is convenient for me, close to Firenze Nord highway exit and to the airport, however it is not in downtown Florence, but I know shuttle buses are arranged and public transport is close. The hotel... More 

Was this review helpful? Yes 3
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, your words perfectly describe the wonders of our Hotel and we would like to thank you for sharing your experience with the Tripadvisor users. We paid attention to every detail in the structure and we are happy when our customers are surprised and fascinated. We really hope to welcome you soon! Best Regards Alessandro Carletti Resident Manager More 

los angeles
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 16, 2012

The Hilton Garden Inn in Florence is a great hotel. Looks like it is a new hotel so the rooms were really nice. The service we got at the hotel was also great. The staff at the hotel was really helpful in guiding us. I will like to give a shout out to Matteo at the reception who was really... More 

Was this review helpful? Yes 1
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, we really thank you for your comment and for the wonderful title of your review! It is a great satisfaction to know that we were able to make special your stay at Hilton Garden Inn Florence Novoli and I'm sure that Matteo will be so happy reading your good words! Hoping to welcome you again Best Regards Alessandro... More 

Greenville, South Carolina
Contributor
14 reviews 14 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 12, 2012

We stayed at this hotel while traveling around Europe. We decided to stay at a traditional American hotel for our time in Florence since the price was very reasonable for the area, the reviews were positive, the hotel seemed very clean based on reviews and pictures (I'm a clean freak/hotel snob), and I'm a Hilton Honors member (I have only... More 

Was this review helpful? Yes 3
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Sir/Madam, thank you very much for your recent stay with us and posting your valued comments on the TripAdvisor website. Although we have appreciated your overall good score on the hotel we have been worried for some of the negative comments and would like to specify specially regard to your biggest “cleanliness” issue. The topping of our special GSS... More 

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