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Hilton Garden Inn Florence Novoli

#102 of 460 Hotels in Florence
Certificate of Excellence
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Via Sandro Pertini 29, 50127 Florence, Italy
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Hilton Garden Inn Florence Novoli
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Hilton Garden Inn Florence Novoli
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764 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Florence Novoli
See the most recent reviews
Tampa, Florida
Top Contributor
52 reviews 52 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 24, 2012 via mobile

Stayed at this HGI for 3 nights while visiting Firenze. A very nice property, free wi-fi and also free and good breakfast (we are HHonors members). Not too far from the city, offering a shuttle service during the weekend. Public transportation easy to access (less than two blocks away). Staff was very friendly and polite. Downside: wi-fi was only working... More 

Was this review helpful? Yes
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, thank you for your kind comment on the Tripadvisor website. I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job! We sorry for the lack of the internet connection... we improved the service. I look forward to welcoming you all back very soon. Best Regards Alessandro Carletti Resident... More 

Greenville, South Carolina, United States
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 24, 2012

This hotel is very close to the airport and the staff is awesome. Helped us with directions, parking, restaurants, and even helped us order a pizza to our room. Glad we chose to spend our last night here. Awesome!!!

Was this review helpful? Yes
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, Thanks for taking the time to review our hotel and for pointing out the advantages of staying in an Hilton Hotel. Hilton Garden Inn Florence Novoli is a good starting point for discovering the beauties of Florence and we are really happy if we have contributed to make it even more special!! We hope to see you soon... More 

1 review
5 of 5 stars Reviewed October 17, 2012 via mobile

We stayed for "unfortunately" one short night here due to it being close to the airport. Amazing service for "USA" people, excellent English speaking employees. Great hospitality and you must see Giorgio at the bar :). Enjoy!!!

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GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, Thank you for taking the time to share your satisfaction with the Tripadvisor users! Your review made us really happy and satisfied, most of all considering you celebrated your honeymoon! If your only regret is that you didn't stay longer, our best hope is to welcome you again soon in our HGI Florence Novoli. Kinds Regards Alessandro Carletti... More 

Honolulu, Hawaii
Top Contributor
124 reviews 124 reviews
78 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed October 11, 2012

While this HGI is a bit away from the city center, I enjoyed every moment of my stay here while in Florence. The staff was exceptionally friendly (by Italian standards) and helpful. Rooms are generous in size, very comfortable, and with large bathrooms (which is unusual in Italy). The only disappointment is a desktop-type 'television' screen (and limited choices) on... More 

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GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, thank you for your kind comment on the Tripadvisor website. I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job! I look forward to welcoming you all back very soon. Best Regards Alessandro Carletti Resident Manager More 

San Lorenzo, California
Top Contributor
172 reviews 172 reviews
27 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed October 10, 2012

Our recent trip to Florence we stayed at the Hilton Garden Inn. It is a fairly new property and the rooms were quite nice. It's in the Novoli district of Florence so it's not near to the sights you want to see, but the desk clerk will sell you bus tickets at a discount and the direct bus to and... More 

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GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the Tripadvisor users! If your only regret is our breakfast, I apologize for the inconvenience and I really hope is to welcome you again soon in order to taste our breakfast items and avoid any lack of... More 

barcelona
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed October 8, 2012

Everything you would expect from a major chain; good clean rooms, a decent shower, air conditioning and sound insulation. The beds are adjustable for comfort and the airconditioning easily controlled. The windows open if you don't like a/c and there is no passing traffic. Quality of fittings in the room and bathroom (which has a bidet) was high., The hotel... More 

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GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, first of all I really thank you for your kind and detailed comment. Your words perfectly describe the wonders of our Hotel and we would like to thank you for sharing your experience with the Tripadvisor users. We paid attention to every detail in the structure and we are happy when our customers are surprised and fascinated. Don't... More 

israel
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 7, 2012 via mobile

Stayed only one night. The people at the reception did all they can to make us happy. They booked our visit to the galleria and ufizzy, sold us bus tickets, give us trip advise, kept our luggage.... And more. The only thing making this a 4 points instead of 5 is the distance from the center of town. It's only... More 

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GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, thank you for your kind words posted on Tripadvisor and for taking the time to review our Hotel. We are waiting for your return and we really hope to welcome you again soon. Best regards Alessandro Carletti Resident Manager More 

Dumfries, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2012

Better than our expectations..totally! Great location if you drove to the hotel as it has parking in an underground car park. The no. 22 bus takes you right to the Duomo and the bus stop to get that bus is about 2 mins from the hotel. Cost of bus is only 2 euros. The much vaunted 'shuttle service' of the... More 

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GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, first of all I would like to thank you for your comment; your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the Tripadvisor users! We hope to welcome you again soon! Best regards Alessandro Carletti Hotel Manager More 

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed October 3, 2012

nice hotel but in area which has still to be developed so no bars restaurants in immediate vicinity. its about 12 euros for a taxi to center of town so not a great hardship. i would think that a place in heart of city would be better for a weekend away

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GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, thank you for your comment and for sharing your experience with Tripadvisor's users. We always try to improve our service and performances and this kind of considerations are very useful for us. Hoping to welcome you again and guarantee a comfortable stay in the future, we send our Best Regards Alessandro Carletti Resident Manager More 

Hong Kong
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed October 2, 2012

I dont know if it is the Florence residence mentality, but not too helpful when I checked in and when I checked out, only the porter seem to care. There was an exception (Virgil), he was helpful with the restaurant recommendation. The worst and I quote most European hotel that have glass shower swinging panel. You cannot take a decent... More 

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GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, First of all I would like to thank you for your very detailed review on Tripadvisor. Any constructive criticism is always appreciated in order to improve our performances and try to do better and better. I would like to check and investigate regarding your comment and your complaint; in the meantime Virgil has read your good words and... More 

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