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Hilton Garden Inn Florence Novoli

#126 of 457 Hotels in Florence
Certificate of Excellence
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Via Sandro Pertini 29, 50127 Florence, Italy
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1 room 1 guest
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Hilton Garden Inn Florence Novoli
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863 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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There are newer reviews for Hilton Garden Inn Florence Novoli
See the most recent reviews
San Jose, California
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 1, 2013

I was impressed with this hotel before I ever got there. After making our reservations I emailed the hotel to ask if they could make reservations for us at a museum. They responded quickly and were very helpful. I also emailed them to ask which bus to take from the train station to their hotel. Again they were very quick... More 

Was this review helpful? Yes
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, we are really happy and we thank you for your comment on Tripadvisor. We are extremely proud of guarantee a great service as per guest's expectations! See you soon in Florence in the future! Best Regards Alessandro Carletti Resident Manager More 

Bergen, Norway
Level Contributor
99 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed June 30, 2013 via mobile

The hotel is a good hotel with nice spacious and clean rooms. The hotel lacks a proper shuttle service to the city though. But there is bus stop nearby. But overcrowded buses... I would have stayed closer to the centre next time in Florence.

Was this review helpful? Yes
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, thank you for your comment concerning your stay at our Hilton Florence Metropole. We always try to improve our service and performances in order to guarantee a comfortable stay for our guests. Hoping to welcome you again in Florence, we send our Best Regards Alessandro Carletti Resident Manager More 

South Carolina
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed June 28, 2013

I was pleasantly surprised as to what a nice choice this place turned out to be. I booked it through the net, and the price was about half what any other hotels downtown were asking for. Two rooms and three nights, we were talking serious money here. I had the question in my mind, what is wrong with this picture?,... More 

Was this review helpful? Yes
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, we are so happy for your comment and we really thank you for your time spent. Hoping to welcome you soon! Best Regards Anna More 

Salt Lake City, Utah
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 27, 2013

This is a fairly new and very modern hotel that is a nice alternative to staying right down in the tourist area and it was a short taxi ride from the train station. When we wanted to go to the historic area of Florence we just walked a block or so to the number 22 bus which got us there... More 

Was this review helpful? Yes
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, It’s a pleasure to read your comment you shared with all Tripadvisor users. Thank s a lot for your good words and I really hope you will come back in Florence and you will choose HGI Florence Novoli for your next stay in our Cradle of Renaissance. Best Regards Alessandro Carletti Resident Manager More 

New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 26, 2013

The hotel has a clean modern look and the rooms are nice. However, I believe it is my duty to let other travelers know that they need to be careful with their stuff when staying at this hotel even though the area seems generally safe. My wife's bag was stolen in the restaurant downstairs during breakfast. A previous poster also... More 

Was this review helpful? Yes 3
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, First of all we would like to thank you for your recent stay in Florence and I really apologize for the unsatisfactory experience you had during your stay. It was a pleasure to exchange a few words with you and your wife upon departure and hope you appreciated the photo book of Tuscany. Please, rest assured of our... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 25, 2013 via mobile

This hotel was very clean, helpful, and welcoming. However the location was not that great. There are barely any restaurants around it and to get to the city-like area of Florence, you have to take the city bus, taxi, or walk forever. The breakfast was great. If you decide to eat at the restaurant at the hotel, do not hesitate.... More 

Was this review helpful? Yes
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, First of all we would like to thank you for your recent stay in Florence. It’s a pleasure to read your comment you shared with all Tripadvisor users. I really hope you will come back in Florence Best Regards Alessandro Carletti Resident Manager More 

Sacramento, California
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 23, 2013

The room was clean, comfortable & dark. The desk staff was very helpful. The train station was in walking distance. Only 3 TV channels in English 2 were news. Very few restaurant's in the area so eat before you back to the hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, thank you for your kind words posted on Tripadvisor and for taking the time to review our Hotel. Our "contemporary style" is always appreciated. We are waiting for your return and we really hope to welcome you again soon. Best regards Alessandro Carletti Resident Manager More 

Wellington, New Zealand
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed June 12, 2013

I stayed at this hotel for 5 nights on my visit to Florence. The hotel was a lower end brand of the Hilton chain, so my expectation was not as high as my stay at a Hilton property. The hotel was modern though the view ouhtside was pretty average. My room had functional furniture and decoration similar middle range business... More 

Was this review helpful? Yes 2
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear KeepDiscovering, we really thank you for your review and we hope you had a pleasant stay in Florence. Guest's feedback is the aim of our job! I look forward to welcoming you all back to the Hilton Florence very soon. Best Regards Alessandro Carletti Resident Manager More 

philly, pa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed June 10, 2013

We were booked here for 7 nights with Hilton Honors Points. Our 2nd night we had the front desk make a dinner reservation and they called to confirm the time. We did not realize that our laptop, all of our cash and credit card had been stolen while we were at dinner. Upon reporting the incident to the front desk... More 

Was this review helpful? Yes 10
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, First of all we would like to thank you for your recent stay in Florence. We are extremely sorry for the unsatisfactory experience you had during your stay. As per our discussion at the time of your stay with us we will continue to follow up directly with you. In the meantime we really apologize for any inconvenience... More 

Kingwood, TX
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 5, 2013

We stayed here during a 4 day "tour til you drop" Firenza tour. It provided exactly what we needed to rest from the hard day's viewing wonderful old Florence attractions. Clean, quiet, comfortable, beautiful and a staff that was most attentive. It was the best of new USA and old Europe for us. The local neighborhood restaurants, recommended to us... More 

Was this review helpful? Yes
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review

Dear Guest, It’s a pleasure to read your comment you shared with all Tripadvisor users. Thank s a lot for your good words and I really hope you will come back in Florence and you will choose HGI Florence Novoli for your next stay in our Cradle of Renaissance. Best Regards Alessandro Carletti Resident Manager More 

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