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Hilton Garden Inn Florence Novoli

#115 of 460 Hotels in Florence
Certificate of Excellence
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Via Sandro Pertini 29, 50127 Florence, Italy
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Hilton Garden Inn Florence Novoli
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Hilton Garden Inn Florence Novoli
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788 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle, United Kingdom
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

First class, in every aspect. Five minutes from Florence airport and all the car hire companies, easy access to local transport or taxi which takes ten minutes into the cenrtre of the city. Facilities and rooms excellent. We had an upgrade to luxury king size at no extra cost. Restaurant very good, wide range of beautiful food and wines at... More 

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Charlotte, North Carolina
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel 3 nights in May. As our taxi drove up, we were very excited. Beautiful modern hotel facing a park. Seemed a little warm when we checked in but did not think much about it. Room was VERY warm and could not get it cooled. Asked the front desk and found out the A/C units were not... More 

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Bengaluru (Bangalore), India
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 3 days ago NEW

The hotel is not as per the expectation as compared to Hiton metropole, Beds are rubbish which leads to back pain, staff is not that friendly in comparison to other hotel. Food is okay. In room facilities are not as good as expected , everything (basic needs) to be purchased from the counter. Wifi connectivity is good , bar is... More 

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Honolulu, Hawaii
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed on HHonors points, and upgraded to a balcony room - glad we did because the first nigh, there was no air conditioning and it was humid and uncomfortable. But we opened the balcony door, and it was somewhat better. The second night, there was construction noise right outside of our room, as the hotel was seemingly installing new air... More 

Was this review helpful? Yes 1
Minneapolis
Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Last week my husband and I arrived at this hotel in a grumpy mood--our other hotel in Florence had just told us that they were over-booked and oops--sorry, but the reservations made many months ago would not be honored. We were lucky to be sent to this hotel instead, though. It's in a very nice area of town. The staff... More 

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Toronto, Canada
1 review
2 of 5 stars Reviewed 5 days ago NEW

We arrived in mid May and stayed for 3 days. The weather was very hot, no air condition were provided by the hotel. The reason was that the normal weather in Folrence should not be that hot, so they refuse to turn the air condtion on...

Review collected in partnership with Hilton Garden Inn

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago NEW

The hotel is very comfortable and modern, staff is friendly and professional. Even if the outside temperature was 30 degrees, our room was very cold, maybe they should adapt the airconditioning temperature more to the European travellers. Ask for a freshly made waffles at breakfast, delicious!

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Leeds, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Hilton on the last night of our stay in Tuscany last week. Upon check in the receptionist was really helpful and showed us all the hot spots to visit in Florence and kindly arranged for a taxi to take us into the centre. The hotel has been built on a complex in recent years and is... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Sorry to say this but this hotel does not feel like your typical Hilton. Reception staff responded as if we were an inconvenience when we requested that the air con be turned on in our rooms. Rooms were at about 30 deg C. Some one in the end bought us a desk fan and unlocked the window (so we could... More 

Was this review helpful? Yes 1
Dunlap, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Front desk; not friendly; places to go eat were not that great for Italy (trust me you can do better on your own or looking at trip advisor for recommendations). Did not sleep in 2 days because it was so hot in the room. We were offered a 6 inch desk fan for the second night. BAD EXPERIENCE!!!!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
HGI Florence No... H, General Manager at Hilton Garden Inn Florence Novoli, responded to this review

Dear Jerry, thank you for your comments. The guest feedback is vital for the concierge services to validate them for future guests too. I am very sorry you found the room not comfortable enough and I am positive that the extra fan was sent in good faith to offer you a good sleep. We look forward to having you soon,... More 

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