The staff was very friendly, especially Max at the front desk. The suite our family stayed in held three beds, which were a bit uncomfortable but that was offset by the overall style of the suite: very luxurious and chic. The breakfast was ample, both in quantity and variety. And we really appreciated the special touch of the cappuccino and... More

Great location! Borghese was about 15 minutes from the S.M.N train station, 5 minutes walk to Basilica of Santa Croce, 10-15 minutes walk to Uffizi museum and Duomo. We really enjoyed staying here and the staff was polite and eager to help. The breakfast was also included and much better than some of the other hotels we stayed in during... More

My daughter and I booked this hotel for a special birthday celebration - what a mistake We were supposed to stay for 4 nights but left after one . The bedroom was filthy as was the bathroom. The shower was full of mould and water damage We didn't have breakfast as we had been so put off by the lack... More

very helpful and polite staff and the rooms are so clean!big comfortable beds and very stylish rooms.Generally the room,like the whole hotel is very beautiful from top to bottom.Great spa,sauna and jacuzzi and a beautiful and helpful work out room.A delicious free breakfast in lovely place with very nice wait-staff.the hotel is nearby at the centre of Florence and all... More

Let's start with the positives: The staff was very helpful; the location was great; and the lobby was nice. Now for the negatives: the rooms were terrible; I was shown 5 rooms all but the last one had mold in the shower and water damage; the walls are paper thin you can hear the foot steps of everyone walking down... More

After a wonderful day in the art and history of Florence, back in a hotel like the Borghese Palace Art Hotel where you can breathe the same air and where it welcomes you smile and professionalism of people like Guiseppe which is one of the best staff we have encountered in our travels around the world, made us live a... More

Congratulations to Massimo and his team at the Borghese Palace in Florence for creating and operating one of the nicest hotels I have ever had the pleasure of stopping in. My choice was based upon a supply and demand situation over a bank holiday weekend with very limited accommodation available, we managed to get only 'one night at the inn'... More

Let's get the bad news out of the way first. It's not too bad anyway. We were initially placed in a room that smelled slightly off-putting. We asked to be moved and after one hour they had a different room prepared for us which was perfect. Hint: choose a room overlooking Via Pandolfini rather than the interior. The street is... More

After reading all the reviews perhaps there was something unusal with the experience I had at the hotel. Upon checking in, no one seemed particularily friendly, just adequate. The lobby was dark with flashing lights and loud music playing. They helped me with my bags to the rooms and I was shocked when the door opened to my room for... More