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Portrait Firenze

#2 of 463 Hotels in Florence
Certificate of Excellence
GreenLeadersBronze level
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Lungarno Acciaiuoli 4, 50123 Florence, Italy
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Portrait Firenze
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141 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dayton, Ohio
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

I wasn't so sure about staying at this hotel because it was newer. Thought there might be some kinks to still work out. I was WRONG! This is the best hotel in a city I have ever stayed at. Probably the best city hotel in Europe. It starts with the top notch staff meeting you at your arrival. Check in... More 

Was this review helpful? Yes
Geneva, Illinois
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our last stop on a 3 week family vacation in Italy. So glad we decided on Portrait to spoil us! We are a family of 4 and stayed in a large family suite with 2 bathrooms, 1 large bedroom, family room with pullout sofa bed, kitchenette and balcony opening up to sweet little courtyard. Fortunate for us, St.... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 5 days ago NEW

The hotel team made me and my family feel so comfortable and wonderful experience in Firenze. The team do really satisfied our stay and all our need. They tried their best to book my train and to sure for the upgrade with my membership, recommend and booked the very nice restaurant for our dinners while the stay and all the... More 

Was this review helpful? Yes 1
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear KenlM3954, thank you for taking the time to write on Tripadvisor. I am happy to read that you felt comfortable during your stay with us and that your family had a great time. We are looking forward to welcoming you all back very soon. Arrivederci, Diego Roggero Hotel Manager and the Portrait Firenze team More 

Santa Barbara, California
Top Contributor
143 reviews 143 reviews
40 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 1 week ago

Where to begin? By far likely the best if not one of the best hotel experiences in a major city ever! SERVICE: They reviews have it right about the staff. They all are there to help and each is so capable, professional and welcoming. Thank you Lorenzo, Leonardo, Baja, Matteo, Rafael, Julia, Carolyn, and newcomer Darius...sorry am forgetting some folks.... More 

Was this review helpful? Yes 1
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the best hotel my family and I have ever stayed in. The rooms were big and accommodated a family of 3 with a big pull out sofa and extra full bathroom outside of the master. It is perfectly located in the middle of Florence, walking distance to everything. The staff couldn't have been nicer, asking us about our... More 

Was this review helpful? Yes
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Debra S, it was an absolute pleasure meeting you and looking after you and your family while staying with us. The whole team is sending you their regards and we cannot wait to welcome you back very soon. Arrivederci, Diego Roggero and the Portrait Firenze team Hotel Manager More 

Fort Lauderdale, Florida
Top Contributor
64 reviews 64 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

There is something wonderful about Florence. Don't get me wrong, I love Italy and rarely is a holiday to anyplace in the country (with some exceptions) a disappointment. But Florence and many of the surrounding cities of Tuscany hold a place in my heart. There is beauty everywhere- in the landscape, the architecture, the food and wine and of course... More 

Was this review helpful? Yes 3
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear dkracerfl, what an amazing and detailed review, thank you very much for taking the time to post it on Tripadvisor. I am delighted to read that everybody in the team cared for you and that every single team member assisted you right away without (as you wrote in your review) "passing you off to somebody else, nobody who ever... More 

1 review
5 of 5 stars Reviewed 1 week ago

Amazing service, friendly team, and beautiful rooms. All you need for a great stay at a city like Firenze. The staff and their recommendations really made the trip workout. Every aspect in the staff and the hotel made my honeymoon stay and memorable one.

Was this review helpful? Yes
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Mohammed, thank you for choosing to stay with us to celebrate such a special occasion. We are honoured and happy to have made your honeymoon a memorable one. We hope to see you back very soon. Regards, Diego Roggero and the Portrait Firenze team Hotel Manager More 

Richmond, Virginia
Contributor
16 reviews 16 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay at this hotel was great. The concierge were delightful and they seemed to live on our satisfaction. They were also helpful with our lunch and dinner reservations. Our room was comfortable and cozy and we were very happy with it. There was a nice porch outside of our room. We could hang out and enjoy the view of... More 

Was this review helpful? Yes 1
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear zba2014, thank you for this positive review and for this fantastic sentence you wrote about our lifestyle team "The concierge were delightful and they seemed to live on our satisfaction". I am truly grateful for your words and kind comments. Only true people-lovers can welcome you at any time, anywhere, and make you feel like they truly care. Our... More 

Orlando, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

After a 2 hour drive from Umbria, this hotel, it's staff, check-in process and in particular staff member Francesco could not have been a more refreshing experience. The rooms are gorgeous and clean. The hotel is located on the river within short walking distance to everything. Francesco gave us a great restaurant recommendation away from the tourist area. I was... More 

Was this review helpful? Yes
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Greg M, thank you for sharing your experience on tripadvisor. I am delighted to know that Francesco looked after you and that the whole team contributed to make your holiday in Florence a special one. On your next visit to Rome you should definitely try our Portrait Roma, it is a charming, exclusive and personalised experience too. We are... More 

Aventura, Florida
Top Contributor
88 reviews 88 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel in a fabulous location. Staff is great throughout the property. They cannot do enough for you. The restaurant is very good for breakfast. Bravo to the staff of the Portrait. We will be back.

Was this review helpful? Yes 2
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Richard K, I am delighted to read that you enjoyed your experience with us and that you will come back. We are already looking forward to welcoming you back soon. Grazie for the nice comments and for this review. Arrivederci, Diego Roggero and the Portrait Firenze team Hotel Manager More 

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