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Portrait Firenze

#3 of 463 Hotels in Florence
Certificate of Excellence
GreenLeadersBronze level
Lungarno Acciaiuoli 4, 50123 Florence, Italy
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Portrait Firenze
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153 Reviews from our TripAdvisor Community

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Traveler rating
    142
    8
    3
    0
    0
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50
62
2
7
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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    (153)
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    (38)
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    (58)
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All months
Level Contributor
11 reviews
4 of 5 stars Reviewed 3 days ago NEW

The hotel was nice, location was perfect, and the room was beautiful, with amazing views, we even got a free upgrade, hence the service was very kind and hospitable. But there is no room service with a smile, only the female attendant gave that, and the waiter in the restaurant looked very rushed. The breakfast was great though, and the... More 

Was this review helpful? Yes
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

A great location, a beautiful facility, with quest possibly the most attentive staff I've ever come across. If I ever return to Florence, I will consider staying nowhere else. The staff walked us to nearby restaurants if there was any concern we might make a wrong turn. Truly a magnificent experience!

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Jupiter, Florida
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We disagree with virtually every review for this property. Yes, it is very well-located, and very chic-looking. However, we encountered numerous problems, any one of which is unacceptable at a hotel that aspires to be a 5 star property. On arrival at 4 pm we were enthusiastically greeted by at least 3 staff members, and they whisked our luggage away.... More 

Was this review helpful? Yes 1
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Daniel M, I really appreciate you taking the time to write this review and to provide some constructive feedback. Ratings does depend on one’s perspective however it is our commitment to fully satisfy every single guest that comes to stay with us and therefore It is only through candid comments like yours that we can learn and keep on... More 

Birmingham, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Amazing location and fabulous hotel. Deserves every one of 5 stars. The location and views are exceptional. The decor and amenities are top notch; combining elegance and every homely comfort. The Rolls Royce of Florentine hotels.

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-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Laurence C, thank you! It is an amazing and exceptional feeling reading the reviews of our guests. It happens that the comments and words used in the reviews sometimes are just perfect and they descibe the real essence of who/what we are. You wrote this sentence "combining elegance and every homely comfort" and I take this opportunity to thank... More 

Buenos Aires, Argentina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great location and beautiful interior design, very sophisticated. Our room had river views and was wonderful! The service was nice with all the staff very gently. The rooms and the common space was clean and organized. Perfect for a stay at the city.

Was this review helpful? Yes
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Antonio G, thank you for taking the time to post the review. I am happy you enjoyed the view, the location, the suite and our service, please do consider us again as your home away from home for your next visit to Florence. Grazie, Diego Roggero Hotel Manager and the Portrait Firenze team More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We love this place. From exceptionally stylish large suite perfect for four, sophisticated decor, quirky entertaining lifts, good restaurant and great coffee each morning thanks attentive barista, to a stand out concierge service that would rival New Yorks best. Had a 50th to organise in Venice and concierge just ran with it. Arranged perfect dinner for 10. 6 night stay... More 

Was this review helpful? Yes
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear frasej, we cannot wait to welcoming you back! It was great being part of the organisation of your 50th, we are delighted to read that all went well and exceeded your expectations. Thank you again. Arrivederci, Diego Roggero Hotel Manager and the Portrait Firenze team More 

Jakarta, Indonesia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Retail is detail. This level of taste, meticulousness, and detail can only be expected and delivered by the World's Global Retail Brand like Salvatore Ferragamo. Being a discerning and avid hotel-hopper, it has become increasingly difficult to impress and surprise me-untill Portrait Firenze. Our Lifestyle Manager-Selina, was polite, quick, knowledgeable and powerful from the start. Booking a 3 star Michellin... More 

Was this review helpful? Yes 1
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Stephanie H, thank you for giving us the opportunity to welcome you to Florence and to impress and surprise you. It is an absolute pleasure reading your review and the exceptional service Selina provided, thank you for sharing this experience with the other tripadvisor travellers. I hope we have won your loyalty, we are looking forward to welcoming you... More 

Adelaide, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

its july in florence its humid, steaming hot & you are greeted by the team at the portrait. no detail is left spared as you enter a superb example of luxury. no detail is unspared. the quality of the fittings, the technology to make your stay enjoyable make this the best place to see firenze. the hidden gem is the... More 

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-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Angelo k, thank you for the positive comments. I am delighted to read that the highlight of your stay was the dinner at our restaurant Caffè dell'Oro and that Timothy made your experience a special one. I will pass your compliments to both Timothy and Baha, they will be happy to receive this recognition. Thank you for having chosen... More 

London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here with my daughter (20 years old) for two nights in early July. We had two rooms - one a suite overlooking the river. Both rooms were very well laid out and clean and very comfortable. The location of the hotel is perfect for everything Florence has to offer. The staff including Vladimar were all... More 

Was this review helpful? Yes
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Simon H, we cannot wait to welcome you back to Portrait Firenze. Thank you for the kind words about the team and especially about Vladimir. We are very proud to have him in our team and I am delighted to read that he went out of his way for you. This is our attitude, this is part of who... More 

Reykjavik, Iceland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrive for the week end and se decide to stay onde week complete. Mr carrieri was amazing with me and my husband , he book the best restaurante and my hairdresser ! The hotel is amazing and as the best locatioon

Was this review helpful? Yes
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Mathilde, thank you for this recognition. Mr Carrieri is a strong asset in our team and I am delighted to read that he assisted you with all your requests in a friendly yet professional manner. We hope to have the opportunity to welcome you back soon. Diego Roggero Hotel Manager and the Portrait Firenze team More 

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Staying in Uffizi

Neighborhood Profile
Uffizi
Every visitor coming to Florence for the first time will immediately identify with Uffizi. As in past times, passing through Via dei Calzaiuoli, you can reach the city center, the Florence that everybody dreams of. In just a few steps, visitors can experience the rare beauty of the capital of the Renaissance. walking delighted across Palazzo Vecchio and overlooking Piazza della Signoria, up to the Loggia of the Uffizi where it is possible to fully taste the talent of the best artists who animated Florence over the centuries. When the sun goes down, there’s nothing better than a walk along the river Arno up to the ancient bridge, Ponte Vecchio. It is full of jewels and decorated by the colors captured in postcards.
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