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Portrait Firenze

Certificate of Excellence
GreenLeadersBronze level
Hotel website
Lungarno Acciaiuoli 4, 50123 Florence, Italy
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Portrait Firenze
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Portrait Firenze
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116 reviews from our community

Traveler rating
    107
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    2
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38
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5
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my first time in Florence. And I'm Italian. I was tired of friends (or strangers; in fact, mostly strangers) from John O'Groats to Towomba telling me how beautiful Florence is with me just nodding along like an idiot pretending that I had been (I assume it's seen as some kind of mortal sin for an Italian to have... More 

Was this review helpful? Yes
Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Portrait Firenze mid-March and really enjoyed our stay. When you arrive there is no reception desk, instead you are seated comfortably in the lounge, served coffee, checked in and your bags are taken care of and then you are taken to your room. We booked a river view suite and stayed on the sixth floor which... More 

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything about this hotel is AMAZING!From the VIEWS, to the design/decor, and of course this location and let's not forget the staff ... Its all TRULY UNBELIEVABLE! A fairly new hotel so still a bit of a hidden gem. I was told by a few people to stay at JK place or St Regis but boy am I glad that... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our 15 day trip to Italy included stays in Rome (4), Florence (3), Venice (3) and Sorrento (4). If we planned the trip again, we would not change anything about the cities we visited, the number of days in each or the hotels we chose. Using each city as a home base, we were able to explore so much of... More 

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from an amazing 5 day break in Firenze with my wife and 2 small children. Our first (and certainly not our last) stay at The Portrait I am sure! We received an amazing room upgrade (subject to availability) to a what felt more like a small apartment overlooking the Arno and the Ponte Vecchio. Room quality and size... More 

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-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Daveyboy1, thank you for posting such a "bellissimo" review on Tripadvisor, you have made my day! Leonardo and Matteo are strong assets to our team and they constantly deliver high quality hospitality service, I take this opportunity to thank you for these kind words about them on their behalf. I am delighted to read that you will come back... More 

Bahrain
Top Contributor
72 reviews 72 reviews
71 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have no idea where to start from. We arrived in Florence’s main train station and walked to the hotel, it was a leisurely walk next to the Arno river; and took approx. 15 mins to arrive. Once there we were greeted and the usual check-in formalities were done while we had were served tea/ coffee admiring the nice lobby... More 

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-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Mulla, thank you for the compliments and for taking the time to write about your stay at Portrait Firenze. I am very happy that you enjoyed your time with your family here with us. As you wrote, we strive to create that delicate balance between being in the city centre and yet maintaining quietness and serenity, I am delighted... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I went there on our first leg of our honeymoon. Everything was perfect. We had a room with a view of the Arno. Very spacious rooms and the location is as good as it gets. The staff were extremely helpful in every way, from coordinating our trip before our arrival to booking restaurants for us while we... More 

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-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Phil W, again congratulations and thank you for choosing to stay with us to celebrate the first leg of your honeymoon. It was a pleasure being able to assist you in order to make this moment a very special one for you both. We are looking forward to welcoming you back very soon. Regards, Diego Roggero Hotel Manager More 

Borneo
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Much like the clothes and leather accessories, the Ferragamo property lives up to its lux branding! Perfect location too! Previous stays-JK Place, St Regis, Westin! This is definitely the IT room and location to be in when in Florence!

Was this review helpful? Yes 1
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear GlobalMal, Thank you for your comments and for taking the time to share them with the other tripadvisor travellers. In our belief Luxury is personalisation and emotions. The way we are defines the way we bring our lux branding to life and therefore the service we deliver. We strive to create a taylor-made experience that allows our guests to... More 

Berlin, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Every time I go back to Portrait Firenze, I feel like I've been welcomed back to my fabulous other home. Everything about the experience is impeccable... From the lovely staff going out of their way to make you feel at ease (Selina and Baha in particular have proven to be more than helpful and are just plain lovely in general)... More 

Was this review helpful? Yes 1
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear Cookie C, thank you for the review, you have made our day! Portrait Firenze IS "your fabulous other home" and this makes us extremely happy and proud. I am aware that you have already made a new reservation and we cannot wait to welcome you back "home". It is an ablsolute pleasure reading that you fully enjoyed your experience... More 

Berwyn, PA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a beautiful property on the Arno river - - we had a two room suite facing the river. In one roon had a king size bed and the living room had a fold-out. The room was very well decortated and appointed. The staff were terrific and very helpful in advice and fixing minor issues. Highly recommended.

Was this review helpful? Yes 2
-D_Roggero-, Direttore at Portrait Firenze, responded to this review

Dear David R, thank you for the "beautiful" review! I am thankful for the positive words about the staff, they do their utmost in order to make our guests happy and I cannot thank you enough for having shared this comment with the other Tripadvisor travellers. Please do come back to visit us again soon. Regards, Diego Roggero Hotel Manager More 

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