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Hotel Emma

2.0 of 5 Via A. Pacinotti, 20, 50131 Florence, Italy
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Certificate of Excellence 2014
Hotel Emma
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Hotel Emma
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197 reviews from our community

Traveler rating
    77
    88
    18
    11
    3
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29
106
10
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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    (197)
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    (43)
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    (57)
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Versailles, France
1 review
4 of 5 stars Reviewed November 16, 2014

Very kind management, very helpful e.g. in case of health problems: The hotel manager went to a doctor with me in order to get an appointment and to translate. Good breakfast. Bus stop in front of the house. Very friendly and helpful, proper - very good price/performance ratio. English speaking.

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Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Alexandra, thank's for Your comment and positive adjectives You have to dedicate to our Hotel! :D We are happy that You had a good stay in Florence and enjoyed our breakfast and the nearby bus stop that we have adopted, calling it "Hotel Emma." We are always very attentive to the satisfaction of our guests and the resolution of... More 

Stratford Upon Avon
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 27, 2014

Not having been to Florence before I was not aware of how far out of the main centre this was, which was a downside. We were also given a rather gloomy room with little imagination in furnishing, but it was clean and the en-suite was good. It's not the room they show you in the photos on the website! The... More 

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Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Richard W, Thank you for having stayed at our hotel and had expressed his comment. For us Customer comments are very valuable and helps us improve our work to provide a better service. Let us provide some details about some of his remarks: Hotel Emma is located near the historic center of Florence can be easily reached with a... More 

Calgary, Canada
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 1, 2014

Stayed 3 nights at Hotel Emma. Very clean, staff were pleasant and helpful. Breakfast was great and the cappachinos were tasty. Room was a nice size and they even had a plug adator in the room for us to use. You do have to go up 2 flights of stairs to get to the hotel. Close enough to walk to... More 

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Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear olsenne, thank you for the words that an "expert reviewer" like you wanted to spend the Hotel Emma :). We are delighted that you enjoyed our cappuccino made ​​with fresh milk. We are very keen to make the stay of our guests great! ;) As you point out, the Hotel Emma is a bus stop very close, that our... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed August 4, 2014

waking distance to touristy places like Duomo. Very helpful, friendly staff. Clean room. Pretty good breakfast. (Good coffee!) The only downside was that the door bell was a bit too noisy. I'd love to go back to Firenze and stay at Hotell Emma again.

Review collected in partnership with this hotel

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Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear ytnuc, thank you so much for your comment about Emma Hotel! We are happy you have enjoyed our view, the cleanliness of the rooms and good quality breakfast with real Italian coffee! Sorry for the bell loud and thank you for telling us. We will strive to overcome this drawback. We are waiting you again in Florence! More 

Kissimmee, FL
Contributor
13 reviews 13 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 12, 2014

We spent 2 nights at Hotel Emma. The hotel was very clean and comfortable. Breakfast was basic but adequate. Outside patio was nice, beds were comfortable, staff was friendly. Very good value for the price. The only drawback was that it was a bit far from the city center and we had to take a bus into the city (bus... More 

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Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Makobleiu, thanks for appreciating the Hotel Emma, cleanliness and comfort of our rooms. We hope you enjoyed the sweet and savory of our breakfast and the quality of our Italian coffee. Our Hotel provides a little terrace which is lovely on fine days in Florence. We are happy you liked it  Hotel Emma is located in Florence Campo... More 

Naples, Italy
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 11, 2014

We had only a few days to make travel arrangements, and were happy to find an available room that we could afford in Florence to sleep 3. We enjoyed our stay. We left before breakfast to catch our train, but the pastries looked good! Our room was very clean, and the staff friendly. While not far from the train tracks,... More 

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Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear JBMF Family, we are happy the kindness of staff, the cleanliness of the room and the strategic location made your stay in Florence delighted! We are sorry you have not tried our breakfast with freshly baked croissants, yogurt, cappuccino with fresh milk, traditional Italian coffee, meats and cheeses. Will be a pleasure to offer it the next time you... More 

Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 5, 2014

The hotel is located ~20 walk to the center of Florence, maybe 30-40 minutes to further away sites. For the price, it was great to be within walking distance of all that Florence has to offer. The room itself was spacious and clean and equipped with AC , but the walls were thin and we could easily hear neighbors. Breakfast... More 

Was this review helpful? Yes 1
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Kristen R, thank you for visiting Emma Hotel and have enjoyed our convenient location with the quality of our breakfast and our cappuccino and the cleanliness of our rooms with quiet air conditioning. Sorry for the bed a bit 'uncomfortable and pillows. For the next time you heralded right away to the Director will immediately solve the discomfort. Thank... More 

Atlantic Beach, Florida
1 review
5 of 5 stars Reviewed July 3, 2014

We were very happy with our stay at hotel Emma, Domenico and his staff were friendly and very helpful with information on getting around Florence . The rooms were very clean and comfortable. Breakfast and the cappuccino every morning were perfect!! We highly recommend this hotel for your stay in Florence. Two wonderful restaurants right next door

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Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Thanks Debbie for having recommended Emma M Hotel for your stay in Florence. We are pleased you have been well and you appreciated staff and the Director of the hotel. The cleanliness of the rooms and the excellent quality of our breakfast are our pride. We look forward again to Florence to enjoy other wonderful restaurants in the typical Tuscan... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 1, 2014

Such a lovely hotel, the room was clean and comfortable the shower quality was good and the hair dryer and towels adequate, the owner was so kind and helpful, there was an air-conditioner in the room (which helped in June) There was a little terrace at the end of the hall for guests to sit out on with plenty of... More 

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Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Thanks Raven J for the nice words you've dedicated :) We are always happy to know our patio is loved by our guests that can live for breakfast or sip a glass of good Italian wine. The convenient location of the hotel in Campo di Marte with many restaurants and stores nearby, breakfast with Italian coffee, freshly baked croissants and... More 

Columbia, South Carolina, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 19, 2014

The room was clean, with its own shower and toilet. Breakfast was nice - an array of juices, yogurt, and pastries. The best part about the hotel is the owner. He is extremely helpful with suggestions for sightseeing, directions, etc. The hotel is about a 30 minute walk from the center of old Firenze and the Duomo. The bus stop... More 

Was this review helpful? Yes 1
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear CharlesA2, we are glad you found us well and you enjoyed our breakfast of sweet and salty. Thanks for the compliments to our Director is always careful to satisfy all the needs of our guests. We hope you will return to Florence and appreciate our romantic patio maybe you have not could try. Ideal for spring and summer nights... More 

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Additional Information about Hotel Emma

Address: Via A. Pacinotti, 20, 50131 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Emma 2*
Number of rooms: 25
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Hotel Style:
#87 Business Hotel in Florence
#120 Family Hotel in Florence
#147 Romantic Hotel in Florence

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