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Hotel Emma

#148 of 457 Hotels in Florence
Certificate of Excellence
2.0 of 5
Hotel website
Via A. Pacinotti, 20, 50131 Florence, Italy
Special Rate
€50 (EUR)
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1 room 1 guest
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236 Reviews from our TripAdvisor Community

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Traveler rating
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    101
    26
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
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  • Spanish first
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English first
  • All months
    (236)
  • Mar-May only
    (57)
  • Jun-Aug only
    (71)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (60)
All months
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 17, 2015

I stayed here for two nights. Good wifi, Clean room, although I thought the bed was bit too hard. The staff was friendly and courteous. I also thought it was a bit far out from the city center however, this isn't too much of a problem. The bus stations are just outside the hotel.. Makes it very easy to go... More 

Was this review helpful? Yes 1
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Priscilla, thanks for the time dedicated to review our Hotel. We are happy that your stay was good. As you pointed out in the review, Emma Hotel is well connected by bus and allows you to walk in 15 minutes the center of Florence. We are pleased that our staff met your needs. We welcome again to Emma Hotel!... More 

1 review
1 of 5 stars Reviewed June 2, 2015

Bed bugs. Woke up in the morning to a dead bed bug and a live one in the bed and bathroom. Large spots of my blood in the bed where they had been feasting on me during the night. They did refund our money however questionable if they truly knew how to get rid of them. Sweeping does not cut... More 

Was this review helpful? Yes
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Carla C, we are particularly sorry for the incident. Cleaning at Emma Hotel is one of the most important points of our management that is approved by all our guests. We are disappointed by your so negative comment on TripAdvisor: the problem was totally unknown to us and for your respect and our regret for the singular situation we... More 

London, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 12, 2015

Ok hotel, although I felt this was too far to walk into the main centre, approx. 30 minutes, and the streets are quiet confusing. The outdoor terrace was rather dirty. There was also a washing machine on the terrace! and the ashtrays and the bin were never emptied. The breakfast was good, and the hotel staff were very friendly and... More 

Was this review helpful? Yes 1
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear EmmaVolar, we thank you for your positive comment Emma Hotel. Our hotel is 15 minutes walk from the center. A bus stop is right in front of our entrance. Probably the terrace was in disarray due to bad weather just ended. The ashtray emptied them at least twice a day. Sorry for the temporary inconvenience. Near the hotel there... More 

Versailles, France
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 16, 2014

Very kind management, very helpful e.g. in case of health problems: The hotel manager went to a doctor with me in order to get an appointment and to translate. Good breakfast. Bus stop in front of the house. Very friendly and helpful, proper - very good price/performance ratio. English speaking.

Was this review helpful? Yes 5
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Alexandra, thank's for Your comment and positive adjectives You have to dedicate to our Hotel! :D We are happy that You had a good stay in Florence and enjoyed our breakfast and the nearby bus stop that we have adopted, calling it "Hotel Emma." We are always very attentive to the satisfaction of our guests and the resolution of... More 

Stratford Upon Avon
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed October 27, 2014

Not having been to Florence before I was not aware of how far out of the main centre this was, which was a downside. We were also given a rather gloomy room with little imagination in furnishing, but it was clean and the en-suite was good. It's not the room they show you in the photos on the website! The... More 

Was this review helpful? Yes 5
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Richard W, Thank you for having stayed at our hotel and had expressed his comment. For us Customer comments are very valuable and helps us improve our work to provide a better service. Let us provide some details about some of his remarks: Hotel Emma is located near the historic center of Florence can be easily reached with a... More 

Calgary, Canada
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 1, 2014

Stayed 3 nights at Hotel Emma. Very clean, staff were pleasant and helpful. Breakfast was great and the cappachinos were tasty. Room was a nice size and they even had a plug adator in the room for us to use. You do have to go up 2 flights of stairs to get to the hotel. Close enough to walk to... More 

Was this review helpful? Yes 3
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear olsenne, thank you for the words that an "expert reviewer" like you wanted to spend the Hotel Emma :). We are delighted that you enjoyed our cappuccino made ​​with fresh milk. We are very keen to make the stay of our guests great! ;) As you point out, the Hotel Emma is a bus stop very close, that our... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 4, 2014

waking distance to touristy places like Duomo. Very helpful, friendly staff. Clean room. Pretty good breakfast. (Good coffee!) The only downside was that the door bell was a bit too noisy. I'd love to go back to Firenze and stay at Hotell Emma again.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear ytnuc, thank you so much for your comment about Emma Hotel! We are happy you have enjoyed our view, the cleanliness of the rooms and good quality breakfast with real Italian coffee! Sorry for the bell loud and thank you for telling us. We will strive to overcome this drawback. We are waiting you again in Florence! More 

Kissimmee, FL
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 12, 2014

We spent 2 nights at Hotel Emma. The hotel was very clean and comfortable. Breakfast was basic but adequate. Outside patio was nice, beds were comfortable, staff was friendly. Very good value for the price. The only drawback was that it was a bit far from the city center and we had to take a bus into the city (bus... More 

Was this review helpful? Yes 1
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Makobleiu, thanks for appreciating the Hotel Emma, cleanliness and comfort of our rooms. We hope you enjoyed the sweet and savory of our breakfast and the quality of our Italian coffee. Our Hotel provides a little terrace which is lovely on fine days in Florence. We are happy you liked it  Hotel Emma is located in Florence Campo... More 

Naples, Italy
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 11, 2014

We had only a few days to make travel arrangements, and were happy to find an available room that we could afford in Florence to sleep 3. We enjoyed our stay. We left before breakfast to catch our train, but the pastries looked good! Our room was very clean, and the staff friendly. While not far from the train tracks,... More 

Was this review helpful? Yes
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear JBMF Family, we are happy the kindness of staff, the cleanliness of the room and the strategic location made your stay in Florence delighted! We are sorry you have not tried our breakfast with freshly baked croissants, yogurt, cappuccino with fresh milk, traditional Italian coffee, meats and cheeses. Will be a pleasure to offer it the next time you... More 

Seattle, Washington
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 5, 2014

The hotel is located ~20 walk to the center of Florence, maybe 30-40 minutes to further away sites. For the price, it was great to be within walking distance of all that Florence has to offer. The room itself was spacious and clean and equipped with AC , but the walls were thin and we could easily hear neighbors. Breakfast... More 

Was this review helpful? Yes 1
Francesco F, Responsabile relazioni pubbliche at Hotel Emma, responded to this review

Dear Kristen R, thank you for visiting Emma Hotel and have enjoyed our convenient location with the quality of our breakfast and our cappuccino and the cleanliness of our rooms with quiet air conditioning. Sorry for the bed a bit 'uncomfortable and pillows. For the next time you heralded right away to the Director will immediately solve the discomfort. Thank... More 

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