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Hotel Santa Croce

#32 of 463 Hotels in Florence
Certificate of Excellence
Via de Bentaccordi, 3, 50122 Florence, Italy
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Hotel Santa Croce
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464 Reviews from our TripAdvisor Community

Traveler rating
    300
    136
    20
    8
    0
See reviews for
105
170
44
16
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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There are newer reviews for Hotel Santa Croce
See the most recent reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My hubby and I spent 5 days in This hotel and it was a wonderful place to stay. The room was very clean and cozy. The hotel is extremely well located. The front desk staff was so polite and incredibly helpful with answering any questions we had during our stay. We really appreciated the complementary breakfast each morning, which featured... More 

Was this review helpful? Yes 1
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Emma, thank you for choosing again our Hotel for your stay in Florence. We're delighted that you came back and to read that you enjoyed every aspect of your visit. Thank you for your great review. We hope you'll be back very soon. Sincerely, Mario, Gabriele and Staff Hotel Santa Croce More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We loved this small hotel in the heart of the historical district. Conveniently located to many things we wanted to see and very near a taxi stand for anything that was further out. The hotel staff was excellent -- the best in our entire trip through Italy! They were very helpful with suggestions of activities and tours. They made recommendations... More 

Was this review helpful? Yes
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Elizabeth, Thank you so much for your wonderful review. We are very happy to see you enjoyed your full experience with us ! Hope to welcome you back very soon. Sincerely, Mario, Gabriele and Staff Hotel Santa Croce More 

San Diego, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

It was wonderful. The staff were very helpful and friendly. The location is perfect to walk to restaurants, gelato, the tourist sites. I could walk for 2 minutes to eat at very nice well priced restaurants, to shop for leather, gifts, local ceramics, and to hear music in the Santa Croce plaza. Always felt safe even in the evening to... More 

Was this review helpful? Yes 1
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Mrs. Pat, it was a pleasure for us to host your nice family in those days and we're sorry that you left :-) We are delighted that you enjoyed all of our recommendations, and above all that you felt safe at all times, it's very important that every Guest has a great time here. We hope you'll be back... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had booked our entire Europe trip a couple months before going. I found this hotel through trip advisor since it was considered to be in a great location. Two days before mine and my wife's trip, I broke my leg. So I got a temporary cast from the doctor and went on our trip. Our first stop was Florence,... More 

Was this review helpful? Yes 2
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Mike, we are pleased that you have appreciated the changes that we made for you at last minute :-) And we are pleased that you had a great time here despite the broken leg. Best wishes for a prompt recovery, we hope to have you back here very soon. Mario, Gabriele and Staff Hotel Santa Croce More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I stayed at Hotel Santa Croce on last May. The location is great at one of the most famous streets in Florence. The building is historical and beautiful. There is no elevator at the hotel but do not be worried your luggage will be carried by very nice staffs. The nice staffs make there as your home.... More 

Was this review helpful? Yes 3
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Sanaz, thanks for your great review and for pointing out several important details of our Hotel. We are pleased you reminded that our staff carry on guest's luggages in the room for free, even if it is not a service provided in our hotel category. We hope to see you soon. Best regards, Mario, Gabriele and Staff Hotel Santa... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The location of this hotel is fantastic - walking distance to everything and the service cant be beat. Very friendly and helpful. We arrived a bit earlier and we were very glad they looked after our bags for us. It is right next to the leather artisans of Florence - Scuola del Cuoio. The rooms are kept clean and cosy.... More 

Was this review helpful? Yes 1
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Darren, Thank you so much for your positive review ! We appreciate your opinion and hope you'll keep us in mind for the next time you visit the magic Florence ! Thanks again for choosing. Sincerely, Mario, Gabriele and Staff Hotel Santa Croce More 

Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed at Hotel Santa Croce for two nights while sightseeing in Florence. They call themselves a 2 star hotel because of their inability to provide certain modern comforts, including large showers and a lift, but this didn't matter because once we got our bags up into the large, spacious room, going up the two flights of stairs were easy.... More 

Was this review helpful? Yes 1
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear KarlzyP, Thanks a lot for taking your time to review your stay, it's very important your opinion for us and other Travellers ! We are happy to hear your holiday visit was an enjoyable one and that Hotel Santa Croce helped add to the appeal. We agree that the service of our staff and location are the best :-D... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 25, 2015

Front desk team were pleasant and very professional. The staff really excelled at providing service. Our room was generous, clean and well appointed; the breakfast was delicious and the price very fair, but in the end, it was the staff that really made a difference. Located very near the most important art sites, all within easy walking distance. Many good... More 

Was this review helpful? Yes 2
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Traveller, Thank you for choosing to stay at Hotel Santa Croce and for taking the time to write such a wonderful review. We are happy to see that you enjoyed your time here at our hotel, and that you were pleased with everything we have to offer, from the rooms, to location. I do hope you will be staying... More 

Prague, Czech Republic
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 24, 2015

The guys at reception desk were very friendly and kind, that could not be better. However, in the room was a lot of dust, some dead mosquitos on the wall and blight in the bathroom. The housekeeping service seems to be a problem of the hotel, there were some white pieces under the bed and some things going out of... More 

Was this review helpful? Yes 1
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

These 2 guests (their nicknames on Tripavisor are Jirka H and KubaKuba from Prague, Czech Republic), have been really unfair with all of us ! They wrote 2 similar reviews with similar pictures for the same reservation in the same room. We can not understand all their fury since they always responded YES with a big smile when we asked... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 23, 2015 via mobile

Hotel S.croce is a great place to stay in Florence! The location is very central, walking distance to major cultural attractions. The rooms are very clean and the staff is extremely friendly and makes you feel at home!

Was this review helpful? Yes 4
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Caterina, thank you so much for your lovely review. We are very delighted that you had a great time during your stay in our Hotel and especially that we made you feel at home ! Thanks again for choosing us...we hope you'll be back here with your nice Family very soon. Sincerely, Mario, Gabriele and Staff Hotel Santa Croce More 

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