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Hotel Santa Croce

#36 of 457 Hotels in Florence
Certificate of Excellence
Via de Bentaccordi, 3, 50122 Florence, Italy
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1 room 1 guest
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499 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paphos, Cyprus
Level Contributor
6 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

We spent two nights at the Santa Croce B&B in August. We had laughed at a previous review which said that this was a really good bed and breakfast, apart from the bed and the breakfast. But it's sort of true! The staff are amazing and really could not do enough for us - they even rescued our car from... More 

Was this review helpful? Yes
san antonio, texas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We loved being near Santa Croce plaza/church and this location is easy to access other areas. Friendly and helpful staff. Rooms are small but who cares- no one hangs out in their rooms in Florence! Bring earplugs for street noise which is present but not too bad. You will have stairs to get to your room so be prepared. All... More 

Was this review helpful? Yes 2
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Kathy, thanks for your excellent review, we are pleased that you appreciated everything during your stay and that you shared your experience here. Regarding the sizes, they are clearly specified in the room's description and we remember that our Hotel is an historical building dating back to the 600s. We hope you'll be back here as soon as possible.... More 

Manchester, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Have stayed in many budget hotels in many cities - e.g. Rome, Venice, Paris, London, New York, Edinburgh etc and this hotel does not compare well with the others. I'm not quite sure how this is so highly rated on TA. Negatives tiny shower - smallest shower I've ever seen. shower head holder broken, so quite hard to have a... More 

Was this review helpful? Yes 2
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Honestly, we don't really understand what you wanted to find in a 2 star hotel at the special price you paid. If 98% of our Guests is very satisfied and writes good reviews because it always has a great time here, your problem is not our hotel but your particular needs. So, the question you did to yourself in the... More 

Birkenhead, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My sister and I booked into this hotel as it was affordable and in the heart of Florence. We appreciated this was a small heritage hotel so weren't surprised that it was a bit tight (space wise), location was perfect. Service was exceptional - the staff were welcoming, helpful and delightful and we were sad to say farewell.

Was this review helpful? Yes 2
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Careli we're honored for these beautiful words you wrote about your stay at Hotel Santa Croce. Thank you so much for sharing this wonderful experience here, we're very happy that you enjoyed every detail. We hope you'll come back asap. Sincerely, Mario, Gabriele and Staff Hotel Santa Croce More 

Rochester, New York, United States
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Their description says "small but welcoming". Like most rooms we experienced, the room was small and we had to climb stairs. We were greeted with a "welcome drink" after walking from the train station. Everyone we dealt with was extremely pleasant and helpful. Simone helped us confirm dinner reservations and arranged a cab back to the train station. Of special... More 

Was this review helpful? Yes 5
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Dan, we're delighted to see that you enjoyed your time here, and that you were pleased with everything we have to offer to our Guests. Thank you so much for choosing our Hotel and for taking the time to write such a wonderful review about your stay at Hotel Santa Croce. We hope you will be staying with us... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

We originally chose the hotel because of the availability of a family room for 4 at a reasonable price right in the heart of Florence. However, we were most impressed by the extremely helpful staff member who welcomed us, arranged our parking & restaurant booking. We would thoroughly recommend it.

Was this review helpful? Yes 3
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Guest, thank you for choosing to stay at Hotel Santa Croce and for taking the time to write such a wonderful review. We are very happy to see that you enjoyed your time here at our hotel, and that you were pleased with everything we have to offer. We hope you'll be back asap and thanks again for your... More 

London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great hotel with a brilliant location: right in the middle of it all! Staff are really kind and passionate about the hotel's history and local life. Also there was a nice breakfast that set us on our way. Rooms a bit small but have great aircon for the summer! All round a great hotel for anyone who wants to whist... More 

Was this review helpful? Yes 4
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Guest, thank you for your lovely review. We were happy to make your stay even more pleasant in the magical atmosphere of Florence. We are also delighted that you enjoyed our suggestions and recommendations about the city. We hope you'll come back very soon. Sincerely, Mario, Gabriele and Staff Hotel Santa Croce More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had such a wonderful time in Florence made all the more enjoyable by Mario, his brother Gabrielle and their father Nick! The hotel is very historic in it's own right and next door to Michaelangelos house.Accessible to The Bassillica, Ponte Vecchio, restaurants and bars...shopping also! Mario and Gabrielle were wonderful hosts, friendly, helpful and charming. We had to recover... More 

Was this review helpful? Yes 2
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Antoni, Thank you for spending your time to write into Tripadvisor on us. We are pleased to know of your kind compliments to our property and facilities, staff and location. They are indeed our main draws when Guests book with us. Therefore when you plan your next visit to Florence, please come here. Nevertheless it was a pleasure having... More 

Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location is incredible: Within minutes of walking from the Duomo, Santa Croce, Palazzo Vecchio, etc. The two brothers that work at this hotel are also very helpful! Thank you! They were also very playful with our 4 year old. As a bonus: There are some very good restaurants just around the corner: La Buchetta, Club culinario toscano da Osvaldo.

Was this review helpful? Yes 1
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Ernest, Thank you for spending your time to write into Tripadvisor on us. We are pleased to know of your kind compliments to our property and facilities, staff and location. They are indeed our main draws when Guests book with us. Therefore when you plan your next visit to Florence, please come here. Nevertheless it was a pleasure having... More 

Perth, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 27, 2015

We decided to stay at this hotel following recommendations on TA and it did not disappoint. While the rooms are smaller than your average hotel room, they were clean and met all our needs. The building also has historical significance and has been occupied since 600. As mentioned in other reviews, the location is perfect and the staff were so... More 

Was this review helpful? Yes 3
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Guests, Thank you very much for choosing to stay with us and for your excellent score. We are glad to know you are satisfied with everything we have to offer. We look forward to serving you again very soon. Yours sincerely, Mario, Gabriele and Staff Hotel Santa Croce More 

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Staying in Santa Croce

Neighborhood Profile
Santa Croce
Stop and stare at the beauty and symmetry of the Basilica of Santa Croce any time day or night. Unraveling around it are a number of architectural and artistic masterpieces, from the Synagogue to the Central National Library. As a hub for young people, the area gets busy with people who want to have fun: a continuous flow of tourists and locals become animated by songs and dances.
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