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All 458 Florence hotels

Hotel Santa Croce

2.0 of 5 Hotel   |   Via De Bentaccordi, 3, 50122 Florence, Italy
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Hotel Santa Croce
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Ranked #28 of 458 Hotels in Florence
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Teri C Ukiah, California
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388 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ukiah, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for 3 nights in January, 2015. The room was quite small, but the location was really great. Lots of really good restaurants nearby. More importantly, the young owners and all staff went out of their way to help with everything we needed.

Was this review helpful? Yes 2
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Teri, we are very happy that you had a very great time at Hotel Santa Croce. Thanks a lot for choosing us and for writing this great review. We hope you'll come back here asap. Sincerely, Mario Gabriele and Staff Hotel Santa Croce More 

Budapest, Hungary
1 review
5 of 5 stars Reviewed 4 days ago NEW

4 days, lots of fun, small, cozy, friendly and very clean hotel in a proud and noble city. One of the best local in the city, between Santa Croce and Palazzo Vecchio. Excellent service, cleaning all day, good breakfast, good coffe, very nice and helpful staff. Need more? See you next time!

Was this review helpful? Yes
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Janka, thank you very much for choosing to stay at Hotel Santa Croce and the time to write this lovely review. I'm happy to see that you enjoyed your time here in our hotel, and you are happy with everything we have to offer. I hope you'll stay with us soon and thanks again for your review. Sincerely, Mario... More 

Hyderabad, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The only problem it was claustrophobic to access 4th! Floor room by that staircase which has absolutely no space to stand and open the lock. Every thing else was excellent and it lived up to our expectations. Water pressure was very low for a good shower, improper mixing of hot and cold water was unpleasant and shower cubicle was too... More 

Was this review helpful? Yes 1
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Good morning Jes, thank you for sharing your review and for pointing out our excellent service that met your expectations. But we're very sorry for your complaint, we think it's really an exaggeration if you define "claustrophobic" the access to the floor of our hotel ! We're very sorry for this your pathology, but you cannot impute the blame to... More 

Overland Park, Kansas
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Cleanliness: Excellent. Staff: Excellent. Everyone spoke English well and they were all very helpful. Value: Excellent. Location: Excellent. The only time I took a taxi was from the airport. When I left, I took a train and I walked to the train station from the hotel with my bags. In between arrival and departure, I took a number of trains,... More 

Was this review helpful? Yes 2
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Bob, We are very happy that our whole service was excellent for you and that you had a great time here. Thank you for this wonderful review, we hope that you'll be back soon for another nice stay at Hotel Santa Croce. Best Regards, Mario, Gabriele and Staff Hotel Santa Croce More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2015

It was a really friendly place in the middle of Firenze – clean and cosy! I can only recommend to have a nice chat with the nice people working there. They had good tips and where really helpful finding your way through the beautiful city!

Was this review helpful? Yes 1
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Ronald, thank you so much for your lovely review. We're very happy you had a very great time here and we hope to see again as soon as possible. Sincerely, Mario, Gabriele and Staff Hotel Santa Croce More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 19, 2014

Our stay in a hotel was a real pleasure from the first second to the very last one. Building itself has a long history and hasn't changed for decades - which adds a delicate charm and warmth. Staff was very helpful - delivered professional and friendly service. I've studied tourism management myself and can honestly say - this hotel is... More 

Was this review helpful? Yes 5
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Edmund, your words are wonderful. Thank you for sharing your lovely experience, we are very honored that you consider us a great example how hotel management should be done. THANK YOU SO MUCH, it's very rewarding for us. We hope you'll come back asap. Sincerely, Mario, Gabriele and Staff Hotel Santa Croce More 

Texas, United States
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 19, 2014

We arrived around 10AM, we were greeted with fresh juice and the staff held our bags until check-in. After exploring the city a little bit, we came back to the hotel and our bags had been brought up to our room; we were also pleased to find out we had been given a larger room since they had some availability.... More 

Was this review helpful? Yes 5
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Guests, would you like another our fresh juice :-) ? Come back soon and we'll be glad to offer you more ! We know that blood orange was your favorite juice. We're very happy you had a very great time here. Sincerely, Mario, Gabriele and Staff Hotel Santa Croce More 

Malta
Contributor
12 reviews 12 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 17, 2014

Just spent 10 days in Florence in this hotel...I needed a good base in the vicinity of main attractions. After reading reviews from other travellers about this place, I just booked. And today I can say that I was not disappointed. First of all, we were welcomed and made feel at home by Mario and Gabriele. Mario was always ready... More 

Was this review helpful? Yes 6
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Roberta and Martin, it was a real pleasure to meet you and having you as our guests for 10 days. You're two lovely persons and we thank you for choosing our Hotel. Come back soon, we are waiting. Hugs, Mario, Gabriele and Staff Hotel Santa Croce More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 16, 2014

Me and my fiancé visited four different cities in Italy: Rome, Milan, Venice and Florence in our trip. With no doubt this one was the best hotel in Italy. All the staff is very nice and friendly. Mario gave us all the tips to discover the city and Gabriel had done a great cappucino every morning. They were always with... More 

Was this review helpful? Yes 4
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Guests, We have no words for this wonderful review, thank you so much for sharing it. We are very honored that you consider us, without any doubt, the best hotel in Italy and hope you'll be back very soon for another great stay. Warm Regards, Mario, Gabriele and Staff Hotel Santa Croce More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 15, 2014

Small and cosy hotel with character, amazing location - heart of Florence, so many nice restaurants, bars around. Good prices, very friendly, always helpful and professional staff. Great service. Thank you. Grazie!

Was this review helpful? Yes 2
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Aruna, thank you so much for this wonderful review and for sharing your great experience. We're waiting for your next stay at Hotel Santa Croce. Sincerely, Mario, Gabriele e Staff Hotel Santa Croce More 

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Additional Information about Hotel Santa Croce

Address: Via De Bentaccordi, 3, 50122 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Santa Croce 2*
Number of rooms: 10
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Also Known As:
Santa Croce Florence
Santa Croce Hotel Florence
Hotel Style:
#29 Family Hotel in Florence
#36 Business Hotel in Florence
#38 Romantic Hotel in Florence

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