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Hotel Santa Croce

#29 of 458 Hotels in Florence
Certificate of Excellence
Via De Bentaccordi, 3, 50122 Florence, Italy
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Hotel Santa Croce
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Ranked #29 of 458 Hotels in Florence
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Shane C
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403 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Let me start off by saying this was the best stay experience i had while staying in italy! The room while it was small and basic however it was clean and there were numerous reasons why i liked it... most of all as it was my first time visiting italy i was clueless about what to see and where to... More 

Was this review helpful? Yes 2
sydney
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We spent a long weekend in this lovely little hotel in early March. As if the magical city of Florence wasn't enough, this family run hotel made our stay all the more memorable. The owners are amazing. They went out of their way to ensure we were comfortable and had everything we needed. When they realized I was lactose intolerant... More 

Was this review helpful? Yes 1
Boulder, Colorado
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

This accommodation is well situated in the heart of Florence in an historic building. The owners are wonderful. It has the feel of a hostel rather than a hotel. Problems are steep narrow stairs, cramped bathroom and very noisy. When I sat on the toilet, my knees were in the shower. The shower was so tight that you had to... More 

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Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Hello Mr. Peter Mattison, " It has the feel of an hostel rather than a hotel :-D ? " With all respect to an hostel, but you cannot find absolutely these kind of rooms, equipments and services in an hostel !!! Surely you've never stayed in one of them. Just to clarify to all other Travellers and readers, all of... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We spent a wonderful week in this hotel. Perfect location to explore the historic city of Florence. Small room but clean and cosy, with everything we needed to be comfortable. Very friendly and helpful staff. They helped us with a lot of practical information to get the most out of our stay in Florence. Overall a very good impression of... More 

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Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Jorgen and Britt-Marie, grazie per aver scelto il nostro hotel nuovamente, siamo contenti che ormai di essere il vostro punto di riferimento a Firenze Thank you so much for pointing out our customer service and for reccomending our property to other Travellers. Thank you your your lovely review, it's very important for us. We hope you'll be back very... More 

Sioux Falls, South Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay at the Hotel Santa Croce. It is in a perfect location, and everyone was so inviting. Very much a family feel, I felt like I could ask any question and the 2 brothers would do all they could to help me. It was very fair pricing and my room was a typical Italian hotel room.... More 

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Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Ben, we're delighted to know that you felt like at own home and appreciated every detail during the stay at Hotel Santa Croce. Thank you so much for for pointing out our customer service and for sharing this wonderful review, it's very important for us. We're waiting for you for another lovely stay here. Sincerely, Mario, Gabriele and Staff... More 

Vancouver, Washington
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here in May 2014. Climbing the winding stairs to our beautifully decorated cozy room in this small tower-like hotel, I felt like we were in a fairy tale. (The staff carries your suitcases up to your room for you, but be forewarned: there are lots of stairs.) The hotel is built on an ancient site in the heart... More 

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Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear JeanMarie, we're delighted to read that you felt like you were in a fairy tale during the stay at Hotel Santa Croce, we are happy you had a very great time here. Thank you for sharing this lovely review and for pointing out a lot of important details that we care so much every day. We hope you'll come... More 

Brookings, South Dakota
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed 6 nights at this wonderful, little hotel. The owner, Gabriel, was so helpful. He connected us with 2 day tours. We loved the restaurants he recommended (nearby, reasonable prices-best food on our trip). Everyone on staff was helpful and pleasant. The location was great. What a bargin!

Was this review helpful? Yes
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Travellers, Thank you for sharing this lovely review about your stay at Hotel Santa Croce and for pointing out the good tours we organized for you. We're happy to see that you enjoyed your time here at our hotel, and that you were pleased with everything we have to offer, from our advices to location and value for money.... More 

Ukiah, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 nights in January, 2015. The room was quite small, but the location was really great. Lots of really good restaurants nearby. More importantly, the young owners and all staff went out of their way to help with everything we needed.

Was this review helpful? Yes 4
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Teri, we are very happy that you had a very great time at Hotel Santa Croce. Thanks a lot for choosing us and for writing this great review. We hope you'll come back here asap. Sincerely, Mario Gabriele and Staff Hotel Santa Croce More 

Budapest, Hungary
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

4 days, lots of fun, small, cozy, friendly and very clean hotel in a proud and noble city. One of the best local in the city, between Santa Croce and Palazzo Vecchio. Excellent service, cleaning all day, good breakfast, good coffe, very nice and helpful staff. Need more? See you next time!

Was this review helpful? Yes 1
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Dear Janka, thank you very much for choosing to stay at Hotel Santa Croce and the time to write this lovely review. I'm happy to see that you enjoyed your time here in our hotel, and you are happy with everything we have to offer. I hope you'll stay with us soon and thanks again for your review. Sincerely, Mario... More 

Hyderabad, India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 19, 2015

The only problem it was claustrophobic to access 4th! Floor room by that staircase which has absolutely no space to stand and open the lock. Every thing else was excellent and it lived up to our expectations. Water pressure was very low for a good shower, improper mixing of hot and cold water was unpleasant and shower cubicle was too... More 

Was this review helpful? Yes 1
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review

Good morning Jes, thank you for sharing your review and for pointing out our excellent service that met your expectations. But we're very sorry for your complaint, we think it's really an exaggeration if you define "claustrophobic" the access to the floor of our hotel ! We're very sorry for this your pathology, but you cannot impute the blame to... More 

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