We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Florence Metropole

Hotel website
Via del Cavallaccio 36, 50142 Florence, Italy
Special Offer
Book early, up to 20% off
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Hilton Florence Metropole
View Map
Add Photo Write a Review

1,222 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    323
    541
    239
    80
    39
See reviews for
205
527
50
203
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (1222)
  • Mar-May only
    (286)
  • Jun-Aug only
    (436)
  • Sep-Nov only
    (276)
  • Dec-Feb only
    (224)
All months
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

“Stayed at this hotel 2 years ago and had a great experience. This time however (since they moved the location of the bus) they seem to have reduced the frequency of the times that the bus offered, The breakfast was horrible and the staff in the restaurant for breakfast was more concerned about how fast she could churn out the... More 

Was this review helpful? Yes
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 3 days ago NEW

Away from the crowds, quiet add what a view! Third trip to Florence and first at this hotel. Will be back the shuttle is so easy the hotel allows the beauty of Florence to be savored. I really hesitated staying here because of the distance from the city. Boy was I wrong.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Spangdahlem, Germany
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We booked in to a junior suite with executive lounge access. Good breakfast and happy hour meal combined with stunning views of Florence. The pool area is more of a large warm tub but my daughter loves it and the jets helped soak away the pain of a long day walking over uneven cobblestones. The staff went out of their... More 

Was this review helpful? Yes
Zurich
Level Contributor
97 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is pleasant. They have a shuttle into the city and it's just a 12-15Euro taxi ride. We had a nice room on the 13th floor with a view over Tuscany. The executive lounge on the 15th floor has a view of the city. My big problem is the amount of time I spent waiting for elevators and standing... More 

Was this review helpful? Yes 1
South Carolina, USA
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for 4 nights during a trip through Italy. This is not a great Hotel for location but people that work there made the stay very nice. Couple of things to note: 1) There is not a concierge desk but front desk personnel are more than willing to help with arrangements and actually booked a tour with... More 

Was this review helpful? Yes
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff is friendly and accommodating. They offered a suite upgrade to accommodate our three kids (21/16/16). Great rooms, especially the suites and the Executive Club Lounge on top floor with great view over the city. The hotel offers a complimentary hotel shuttle to the city centre every hour. I recommend to book Academia online and well in advance as... More 

Was this review helpful? Yes
Indianapolis, Indiana
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We were on.the 13th floor, of 15. The view is amazing! It's the tallest building in the whole area! The executive lounge is on them15th floor and the outdoor view is great! The hotel itself needs a major upgrade. Even a little paint would do wonders. I don't know why it is so outdated. The shower leaked, the sink is... More 

Was this review helpful? Yes
Bonn, Germany
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

We were first given a king room even though we paid an executive room! When we went back to the reception they told us that they are fully booked and gave us a 40 Euro voucher for the restaurant. So we went in our room where we could not close the window properly, it was very loud (music comig from... More 

Was this review helpful? Yes
Manhasset, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

The Metropole is very clean with very good wifi as well as air conditioning. If you are looking for a cheaper rate by staying just outside Florence, this is the place to book. They have free shuttle service to and from the hotel to the heart of Florence. If you are a Hilton silver member you can enjoy a lot... More 

Was this review helpful? Yes
Manchester, United Kingdom
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is about 20 mins drive from the city (hour brisk walk). The high rooms 12 floor plus have great distant views of duoro with exec rooms on 14 and 15 floor. Rate in summer was excellent and we got upgraded to exec floor through gold membership which made a big difference to us and I'm upgrading from 3... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Executive Lounge(25)
  • Free shuttle(17)
  • Train station(11)
  • Very nice(10)
  • City center(5)
Questions? Get answers from hotel staff and past guests. Ask a question

553 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (386)
Viewed
View from room (28)
Viewed
Room/suite (101)
Viewed
Bathroom (56)
Viewed
Dining (24)
Viewed
Business center/function rooms (9)
Viewed
Hotel & grounds (54)
Viewed
Pool/beach area (4)
Viewed
Other (110)

Management photos: Courtesy of the property manager

Viewed
All management photos (167)
Viewed
Room/suite (62)
Viewed
Bathroom (4)
Viewed
Hotel & grounds (27)
Viewed
Dining (41)
Viewed
Other (33)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Florence hotels
Cosmopolitan Concept Hotel
#124 of 457 in Florence
4.5 of 5 stars 379 reviews
Santa Maria Novella
The Style Florence
The Style Florence
#423 of 457 in Florence
4.0 of 5 stars 294 reviews
Show Prices
Show Prices
Show Prices
Santa Maria Novella
NH Firenze
NH Firenze
#97 of 457 in Florence
4.5 of 5 stars 432 reviews
AC Hotel Firenze by Marriott
#198 of 457 in Florence
4.0 of 5 stars 873 reviews
Hotel Touring Florence
#96 of 457 in Florence
4.5 of 5 stars 48 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay