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Hilton Florence Metropole

4.0 of 5 Hotel   |   Via del Cavallaccio 36, 50142 Florence, Italy
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Ranked #142 of 459 hotels in Florence
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
Richard R middleton, United States
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730 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Abu Dhabi, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We knew this hotel was outside the city and made the selection because we had a rental car. Unfortunately we were greeted with rudeness when checking in. Even after reserving a room for 3 people we were told that it would be an addition 30 euros for a cot (this should have been included in the quote in my opinion.)... More

Was this review helpful? Yes 1
Newport News, Virginia
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you are looking for a hotel while touring Florence, The Hilton Metropole is not for you. This hotel caters to business travelers not tourist and closely resembles an “airport Hilton” where you get the basics and nothing more. Rooms are highly efficient, meaning small, and not appointed with higher end upholstery, furnishings, etc. normal found in Hiltons. Our room... More

Was this review helpful? Yes 5
Hilton F, Responsabile reception at Hilton Florence Metropole, responded to this review

Dear guest, We are sorry to hear that you feel this way, however we are most appreciative of your tripadvisor reviews regarding your stay at our hotel. You can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton Florence Metropole. We appreciate being advised of any breach in... More

middleton, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

had a wonderful stay at hotel. executive lounge served a great breakfast and has a nice view of Florence. took advantage of the free shuttle to downtown that drops you off across from train station. staff was very helpful. used hotel business center to print out boarding passes.

Review collected in partnership with Hilton Hotels & Resorts

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Hilton F, Direttore at Hilton Florence Metropole, responded to this review

Dear Sir/Madame We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees. We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels Kind regards, Katharina Schlaipfer General Manager More

West Chester
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hiltons in Europe do tend to be very good but this one is special: it is a few minutes outside the city limits but offers a free shuttle that runs early morning to late evening; also picks up at the train station if you are coming from Rome or other cities in Italy; very friendly staff; if you have access... More

Was this review helpful? Yes 3
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear Guest, we are really happy and we thank you for your comment on Tripadvisor. We are extremely proud of guarantee a great service as per guest's expectations! See you soon in Florence in the future! Best Regards Anna Neri Web & Marketing More

New Delhi, India
Top Contributor
55 reviews 55 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Florence is a nice and small city. In the heart of city, just 15 minutes drive from SMN florence station, the hotel is located. We took the basic room, which is full of amenities, wifi is free and fast. Breakfast is lavish and full of surprises. We really enjoyed our stay for three nights at the hotel. Free shuttle service... More

Was this review helpful? Yes 1
Hilton F, Responsabile relazioni con la clientela at Hilton Florence Metropole, responded to this review

Dear Sir/Madame We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees. We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels Kind regards, Carmine Ponticorvo Operations Manager More

Huntsville, Alabama
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I am currently staying in this hotel. We have been here for 2 nights and have one left. Observations - small by American standards, but efficient. Strange light/hvac system, if you want them to work, you have to leave a key plugged in to the wall of the room. There is an okay cafe and tratteria/pizza place within walking distance,... More

Was this review helpful? Yes 4
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear Guest, First of all we would like to thank you for your recent stay in Florence. We are extremely sorry for the unsatisfactory experience you had during your stay. In the meantime we really apologize for any inconvenience and, please, rest assured of our best care. Best and kindest regards. Best Regards Anna Neri Web & Marketing More

Wolverhampton, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is situated outside the city centre but we managed to get there on arrival by using the tram and bus which cost 1.20 euros each. The reception was beautiful clean high ceilings and contemporary. The reception staff were so friendly and efficient, quickly checked in and in our room. Our room on the 8th floor 808 which was a... More

Was this review helpful? Yes 1
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear Guest, your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the Tripadvisor users! Best Regards Anna Neri Web & Marketing Ass. More

New York City, New York
Contributor
17 reviews 17 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Loved the hotel! Brand new, clean and modern. Although it's not centrally located they do offer shuttle service to the center of Florence free of charge. As Diamond members we were upgraded to a suite with full use of their lounge. Loved it...it was always fully stocked. With happy hour every evening. We had dinner at the restaurant a few... More

Was this review helpful? Yes 1
Hilton F, Direttore at Hilton Florence Metropole, responded to this review

Dear Sir/Madame We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees. We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels Kind regards, Katharina Schlaipfer General Manager More

Luxembourg City, Luxembourg
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lovely hotel on the out skirts of Florence just off the main A12, ideally situated if you do not want to actually drive into the centre of Florence. The hotel offers a regular FREE Shuttle bus into the centre, dropping off by the main station. The restaurant is well appointed and serves good food if you have had enough adventure... More

Was this review helpful? Yes 1
Hilton F, Direttore at Hilton Florence Metropole, responded to this review

Dear Guest, thank you for your kind comment on the Tripadvisor website. I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job! I look forward to welcoming you all back to the Hilton Florence very soon. Best Regards Katharina Schlaipfer General Manager More

Florence, Italy
1 review
3 of 5 stars Reviewed March 18, 2014

A very average Hilton, not up to the standard of the rest of the chain. They charge for the Internet in the room, which all hotels should stop doing. The breakfast was very average, and could be improved. Room was fine. Location is good for airport and city centre but locality is poor. You need a car if you stay... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear guest, We are sorry to hear that you feel this way, however we are most appreciative of your tripadvisor reviews regarding your stay at our hotel. You can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton Florence Metropole. We appreciate being advised of any breach in... More

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Additional Information about Hilton Florence Metropole

Also Known As:
Hilton Florence Metropole Hotel
Hilton Florence Metropole Hotel Florence
Hilton International Florence
Hilton Florence
Florence Hilton
Address: Via del Cavallaccio 36, 50142 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#61 Luxury Hotel in Florence
#72 Business Hotel in Florence
#110 Family Hotel in Florence
#126 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Florence Metropole 4*
Official Description (provided by the hotel):
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. The historic city centre and the Duomo Cathedral are easily reachable with the complimentary shuttle bus service (29 seats) available every day on an hourly basis (timetables available at the Front Desk).The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of external free parking (50 boxes) and undergroud garege (80 boxes) ... more   less 
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