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Hilton Florence Metropole

4.0 of 5 Via del Cavallaccio 36, 50142 Florence, Italy
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Hilton Florence Metropole
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Hilton Florence Metropole
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984 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brighton, United Kingdom
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed today NEW via mobile

We were looking for a comfortable hotel at a reasonable price for our Florence visit and this hit the spot perfectly. We had made a mistake with our booking and arrived a day earlier than planned. The front desk did not make a drama out of this and resolved the problem efficiently. We found the shuttle bus very effective as... More 

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Hannover, Germany
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This hotel is really nice, the location is kind of awkward for this type of Hotel, it is not close to downtown, but they offer you a shuttle to downtown and also pick you up on the way back, excellent choice. The breakfast was good enough. And the restaurant was good for dinner the first night. Rooms are ok and... More 

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Johannesburg, South Africa
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this Hotel on business 13 to 16 January. Upon arrival I could not believe how hot the room was. After keeping the window open for hours without any relief I called Reception and was told the AC would be set to minimum and that the temperature should drop within 30 minutes. Nothing happened. It felt as if... More 

Was this review helpful? Yes 2
Midrand, South Africa
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Enjoyed this hotel, large flat screen tv, comfortable beds and bedding. Excellent breakfast. Wish we had stayed longer. The views from the room was superb! And the staff surprised us with chocolates. But the food portions are small, and its out of town. However the free shuttle takes you to town and back. It can get full quickly though.

Was this review helpful? Yes 2
Montreal, Canada
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

We are very disappointed about several aspects of this hotel. Starting at arrival we were offered breakfast which was then not honored in addition were given a room with nonfunctioning air conditioning which we had to move from in the middle of the night to another room with no air conditioning and three days into our stay we still do... More 

Was this review helpful? Yes 2
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear guest, We are sorry to hear that you feel this way, however we are most appreciative of your Tripadvisor reviews regarding your stay at our hotel. You can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton Florence Metropole. We appreciate being advised of any breach in... More 

Moscow, Russia
Top Contributor
122 reviews 122 reviews
21 hotel reviews
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed 1 week ago

Situated in a quiet neighborhood , this hotel is a nice place to escape the crowd. The building is modern and large, so are the rooms. The bed was so comfy, it was a challenge to crawl out of it in the morning! The stationary shower worked fine, but the other small one gushed water in random directions. Shampoo, shower... More 

Was this review helpful? Yes 2
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear Guest, thank you for your comment concerning your stay at our Hilton Florence. We always try to improve our service and performances in order to guarantee a comfortable stay for our guests. Hoping to welcome you again in Florence, we send our Best Regards Anna Neri Web & Marketing More 

Cairo, Egypt
Top Contributor
65 reviews 65 reviews
26 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Because I am a Hilton Honor member, there was not too many choices in Florence except Garden Inn which has very small rooms for my preferences. It was better than I expected, very clean and quite, friendly staff and accommodating. We stayed at a suite with access to the executive lounge on the 15th floor, the suite was very clean... More 

Was this review helpful? Yes 2
Hilton F, Direttore at Hilton Florence Metropole, responded to this review

Dear Guest, We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees. We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels Kind regards, Katharina Schlaipfer General Manager More 

Albany, New York
Top Contributor
105 reviews 105 reviews
17 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Florence Hilton Metropole is 20 minutes outside of the historic district. It is clean and comfortable. A reliable shuttle took us in and out of town to and from a stop at the end of the rail track at the main station. Bedding and bath were very clean and well appointed. We chose a standard double/king room. The restaurant... More 

Was this review helpful? Yes 3
Hilton F, Direttore at Hilton Florence Metropole, responded to this review

Dear Sir/Madame We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees. We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels Kind regards, Katharina Schlaipfer General Manager More 

London, United Kingdom
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a Hilton can't expect nothing else. Good standard and good cleaning. But wifi no for free. Ppl really helpful. Was a bit difficult to get there by ourself but everybody help us a lot. Breakfast was nice buffed but nothing exciting as is a brand. Will recommend.

Was this review helpful? Yes 1
Hilton F, Direttore at Hilton Florence Metropole, responded to this review

Dear Guest, It’s a pleasure to read your comment you shared with all Tripadvisor users. Thank s a lot for your good words and I really hope you will come back in Florence and you will choose the Hilton Florence Metropole for your next stay in our Cradle of Renaissance. Best Regards Katharina Schlaipfer General Manager More 

Helsinki, Finland
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had an advanced reservation for four people; two rooms and two nights. We had a rental car and the hotel was easy to find, parking worked well too. Rooms were clean. Bar was ok, can't complain about the service either. A decent hotel but not a one providing any thrills. Shuttle service to Florence worked really well too. How... More 

Was this review helpful? Yes
Hilton F, Responsabile relazioni con la clientela at Hilton Florence Metropole, responded to this review

Dear Guest, your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the Tripadvisor users! Kinds Regards Carmine Ponticorvo Operations Manager More 

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Additional Information about Hilton Florence Metropole

Address: Via del Cavallaccio 36, 50142 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
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Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton
Hotel Style:
#26 Best Value Hotel in Florence
#70 Luxury Hotel in Florence
#71 Business Hotel in Florence
#102 Family Hotel in Florence
#155 Romantic Hotel in Florence

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