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Hilton Florence Metropole

Hotel website
Via del Cavallaccio 36, 50142 Florence, Italy
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Executive Lounge
(25)
Free shuttle
(17)
Train station
(11)
Hilton Florence Metropole
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Hilton Florence Metropole
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1,061 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Blue Ridge, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I used to travel quite a bit and would only stay at Hilton hotels. In the past 5 years of traveling I've stayed at about 150 Hilton hotels. This is the worst one that I've ever experienced. I got room 1303 which was on the "Executive" floor. There was nothing special about this room. Where to start... - 30% of... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Whirlpool is big and fantastic. The kids had a blast and did not wanted to come out of the pool. Bathrooms are bit weird with a glass door and also a peculiar window which if you open make the bathroom visible. Room was okay. Executive lounge was great and the service was excellent in the lounge. One thing which was... More 

Was this review helpful? Yes 1
Milan, Italy
Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is functional, practical. Personnel excellent and kind. Parking lot is perfect. In principle, seems a good place for a quick stay "on the way" or for young people travelling for work, would not recommend a long stay.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 weeks ago

One of the best experiences I have had and the hotel staff definitely respected my HHonors status. My family had breakfast in the executive lounge and they even brought us an omelet and made some fresh coffee for me and my wife. The view from the executive lounge is awesome. You can see the whole city of Florence and we... More 

Review collected in partnership with Hilton Hotels & Resorts

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Houston
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our first trip to Florence and we pretty much always stay in Hiltons when we travel. The hotel was very clean and the staff very friendly. We went in mid March, a time when it was not too warm (for us Houstonians) during the day and pretty cool at night. We were close to the top floor and... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

When we booked with Hilton I was expecting to receive great service and a great room for the price and reputation they uphold. Instead we were greeted with a guest complaining to the hotel assistants that something bit her when she was resting on her bed. That got us a little worried but once we saw our room and view... More 

Was this review helpful? Yes 1
Contributor
20 reviews 20 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Really nice hotel. It's abit outside the city but we knew that when booking so it wasn't a surprise and didn't bother us. Free shuttle bus to and from the city, we only used it during the day and made our own way back at night. Large rooms which were both clean and comfortable

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The room was quite clean but I would highly recommend you to stay somewhere else for your stay in Florence. First of all, the location is pretty remote, and the easiest way of getting from/to there without a car is the hotel shuttle bus. It is not operated every hour, one bus is available every 1.5-2 hours, and it has... More 

Was this review helpful? Yes 1
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear guest, We are sorry to hear that you feel this way, however we are most appreciative of your tripadvisor reviews regarding your stay at our hotel. You can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton Florence Metropole. We appreciate being advised of any breach in... More 

Columbia, Maryland
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for 3 nights while on a short trip to Florence/Tuscany while we were visiting London. The hotel appears to have been upgraded recently in a contemporary style. The rooms are comfortable and amenities are excellent (although there was a small issue with the leaking shower door, which doesn't take away any of the positive things).... More 

Review collected in partnership with Hilton Hotels & Resorts

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Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees. We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels Kind regards, Anna Neri Web & Marketing More 

Senior Contributor
43 reviews 43 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here on business a few years back and came back with the family while visiting Florence. The staff is very friendly and accomodating however the hotel decor, rooms, hallways, bathrooms are in need of updating.

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Hilton F, Direttore at Hilton Florence Metropole, responded to this review

Dear Guest, thank you for your kind words posted on Tripadvisor and for taking the time to review our Hotel. We are waiting for your return and we really hope to welcome you again soon. Best regards Katharina Schlaipfer General Manager More 

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