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Hilton Florence Metropole

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Via del Cavallaccio 36, 50142, Florence, Italy
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Hilton Florence Metropole
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1,396 Reviews from our TripAdvisor Community

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Grosse Pointe, United States
1 review
5 of 5 stars Reviewed 1 week ago

Nice hotel near the airport. Polite and helpful staff. Great blackout shades on the windows. Reasonable rates. Clean. Good toiletries and nice linens. Conveniently near major roads. Decent executive lounge.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Karen K
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent stay - from a very warm welcome, to great bar / restaurant service. I felt thoroughy welcome at all times, and would recommend this hotel to anyone in the area. Thank you very much and see you again very soon !

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Singe_en_Paris
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear Singe_en_Paris, Thank you for taking the time to leave us your excellent review about your stay at our hotel. We are so pleased that your expectations were met and we look forward to welcoming you back in the future. Kind regards, Anna Neri Web & Marketing More 

London, United Kingdom
1 review
2 of 5 stars Reviewed 3 weeks ago

Staff helpful but serious maintenance issues. Toilet flush mechanism disappeared into the wall in one room, when moved to another, the hairdryer was coming apart with the wires exposed and the shower made a nice convenient puddle on the floor nearby.... Also room service lost my food - nothing under the silver top! Disaster....

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Elizabeth C
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear Elizabeth C, Thank you for staying at the Hilton Florence Metropole. It is with the deep regret that I read your comments I appreciate the time you have taken to express your sentiments. Please accept our apologies for any inconveniences caused. I have shared your comments already with my Management team for corrective action. Kind regards, Anna Neri Web... More 

Bucharest, Romania
1 review
3 of 5 stars Reviewed 4 weeks ago

Nice hotel, good services but very bad personal stuff. Only few guys are nice and helpful, one of them is Juan Manrique. Other services are good, clean rooms, internet good, the shuttle bus is helpful, give the possibility to go to downtown in time and the right hours.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tesileanu V
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

It is a pleasure to read your comment you shared with all Tripadvisor users. Thank you for your positive comments and suggestions. We apologize for any inconvenience you have encountered. We really hope you will come back to Florence and you will choose the Hilton Florence Metropole for your next stay in our beautiful city. Best Regards Anna Neri Web... More 

Minneapolis, Minnesota
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Everything-you-need comfortable business rooms. Droopy bed mattress in my room could use an upgrade. Get to the shuttle/bus stop 15 minutes before the scheduled departure time as the shuttle does not run frequent enough to handle the passengers' volume. Comprehensive breakfast, slow refills. Eat breakfast around 7 or 8 a.m. to avoid the crowd. Avoid relying on the Executive Lounge... More 

Helpful?
Thank nedcpa
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear guest, We are sorry to hear that you feel this way, however we are most appreciative of your tripadvisor review regarding your stay at our hotel. You can rest assured that we are most concerned our establishment did not offer you the usual standards expected by our guests. Your comments are being reviewed and we are looking forward to... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 5 weeks ago via mobile

This hotel was atrocious. Worst Hilton I have ever been to. Very far from the city center. I don't care that they have a shuttle. This hotel was poorly crafted. The bathtub was dirty. The floor in the bathroom was coming up. It was just disgusting and uncomfortable. This is absolutely not a four star hotel. Are you kidding me?... More 

Helpful?
2 Thank Sarah D
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear guest, We are sorry to hear that you feel this way, however we are most appreciative of your tripadvisor review regarding your stay at our hotel. You can rest assured that we are most concerned our establishment did not offer you the usual standards expected by our guests. Your comments are being reviewed and we are looking forward to... More 

Houston, Texas
Level Contributor
10 reviews
4 of 5 stars Reviewed 5 weeks ago

Near some good restaurants. Free shuttle bus service. Very friendly and helpful staff. More of a couples hotel. Unless you have hhonors card internet is 15 euros a night. The public internet is horrible. Breakfast is average. Free car parking. Good price.

Helpful?
Thank samikissa
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear samikissa, Thank you for taking the time to leave us your excellent review about your stay at our hotel. We are so pleased that your expectations were met and we look forward to welcoming you back in the future. Kind regards, Anna Neri Web & Marketing More 

Ottawa, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 2, 2016

We had to secure a hotel near the Florence airport this past October at the last minute and chose the Hilton Metropole. It proved to be an excellent choice. We were able to drop off our rental car, and still be able to tour Florence for the day courtesy of the hotel's free shuttle service to and from the Santa... More 

Helpful?
Thank onthego1955
Hilton F, Direttore at Hilton Florence Metropole, responded to this review

Dear guest, Thank you for taking the time to leave us your excellent review about your stay at our hotel. We are so pleased that your expectations were met and we look forward to welcoming you back in the future. Kind regards, Katharina Schlaipfer General Manager More 

Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 31, 2015

This hotel has never disappointed me. Nice, trendy rooms with nice views if you are on city side. Free parking in garage or on grounds, location is close to airport rather than city center, but there is free shuttle service to and from central station in florence. From there it is ca 15 min by foot to reach the shopping... More 

Helpful?
Thank moniquek170
Hilton F, Direttore at Hilton Florence Metropole, responded to this review

Dear Monique, Thank you for your wonderful review! It is certainly a great reward to read such praising feedback from our valued guests, and we hope for the opportunity to host you again in the near future to create more unforgettable moments. Many thanks for your loyalty and kind regards, Katharina Schlaipfer General Manager More 

Millville, Massachusetts
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 29, 2015

Typical business hotel. Easy access when driving, friendly and helpful staff. Arrived in town early, parked the car at the hotel and took the shuttle downtown, then back before checking in. The "king" bed was two mattresses side by side with a depression in the middle. There was a 4" gap between the mattresses and the headboard that kept us... More 

Helpful?
1 Thank John D
Hilton F, Direttore at Hilton Florence Metropole, responded to this review

Dear John, We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. We thank you for your comments regarding the bed type of your room and your comments will be shared with our Housekeeping team. We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our... More 

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