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All 461 Florence hotels

Hilton Florence Metropole

4.0 of 5 Hotel   |   Via del Cavallaccio 36, 50142 Florence, Italy
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Ranked #162 of 461 Hotels in Florence
A recent review
3 of 5 stars reviewed yesterday
Luvtotravel456 Seattle
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877 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle
Top Contributor
103 reviews 103 reviews
24 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed yesterday NEW

Okay for the one night we stayed before going to airport for an early flight. Small room but adequate. Wifi only in lobby and other public spaces. Taxi to airport was about 10-15 minutes depending on traffic and a little under 20 euros. Staff at front desk was helpful.

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Dallas, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I write this review with great delight. This hotel is a nice hotel and the staff is very friendly and helpful. It is a modern hotel with great amenities. I am currently staying at the hotel and am so happy after not such a good experiences at the Melia in Rome.

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Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Thank you Sir, we are more than happy to receive this fantastic review! Grazie! Enjoy your stay with us! Anna Neri Web & Marketing More

Lagos, Nigeria
1 review
3 of 5 stars Reviewed 1 week ago

The hotel is located away from the city center so patronage appeared low. There was a lot of noise break-through from walls and ceiling due to poor construction. The hotel facilities need improvement. The staff were however quite friendly and efficient.

Review collected in partnership with Hilton Hotels & Resorts

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Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear Guest, Thank you for your comment; this helps us to monitor suggestions, disappointments and to improve our services. Your comments are important to us. I look forward to welcoming you back to our hotel in the future. Anna Neri Web & Marketing More

Atlanta, GA
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at many Hilton properties and several other competing properties around Florence. The bottom line for this property: Stay here only if you have business meetings in the vicinity...do not stay here if you are in town as a tourist / on holiday or vacation. Several thoughts on the property: 1) Staff: Friendly and somewhat helpful. Most of... More

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Hilton F, Direttore at Hilton Florence Metropole, responded to this review

Dear Guest, Thank s a lot for your comment you shared with all Tripadvisor users. I apologize for any inconvenience you had during your stay. I will check in order to avoid any lack of service in the future. I really hope you will come back in Florence and you will choose Hilton Florence Metropole for your next stay in... More

Cambridge, United Kingdom
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was our first visit here and even though it's on the edge of the city it's a hotel we will go back to. As normal with Hilton, the staff are first rate and will always go the extra mile. The breakfast was excellent and wine in the Executive Lounge was of a very high standard. My only downside was... More

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Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear Guest, We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees. We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels Kind regards, Anna Neri Web & Marketing More

Glasgow, United Kingdom
Top Contributor
77 reviews 77 reviews
76 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago

nothing poor to say about the hotel, stayed for 1 week in July. key point is it is located out towards the airport but has a regular shuttle bus into town. Being summer the bus was nearly full or full on most journeys, but when full a taxi was organised. Sometimes to the bus stop and at other times you... More

Was this review helpful? Yes 1
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear Guest, Thanks for taking the time to review our hotel and for pointing out the advantages of staying in an Hilton Hotel. Hilton Florence Metropole is a good starting point for discovering the beauties of Florence without sacrificing the peace and tranquility! We hope to see you soon again. Anna Neri Web & Marketing More

Detroit
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Due to my husband's travel schedule we stay at a lot of Hilton branded hotels. This hotel in Florence was perfect for us. They have a shuttle that takes you to the train station in town. Perfect place to start a walking tour of Florence or pick up a train for a day trip to Venice. The rooftop terrace is... More

Was this review helpful? Yes 2
Hilton F, Responsabile relazioni con la clientela at Hilton Florence Metropole, responded to this review

Dear Guest, your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the Tripadvisor users! Kinds Regards Carmine Ponticorvo Operations Manager More

UK
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 5 nights whilst attending a family wedding in Tuscany. The hotel is very good with helpful staff (Andreao on the front desk was extremely helpful) a small but nice executive lounge on the roof (run super efficiently by Stefano) and stylish rooms. There is also a great spa pool in the basement which is ideal for... More

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Hilton F, Responsabile relazioni con la clientela at Hilton Florence Metropole, responded to this review

We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees. We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels Kind regards, Carmine Ponticorvo Operations Manager More

Belmont, United Kingdom
1 review
3 of 5 stars Reviewed 4 weeks ago

The design of bathroom was extraordinary. You could watch the activities inside from anywhere in the room. It may be a erotic experience for some but embarrassing for others. I'd to warn my family members not to come in my room when we were inside the bath. I'd 3 adjacent rooms so people were coming in and out regularly.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear Guest, First of all I would like to thank you for your review on Tripadvisor. Any constructive criticism is always appreciated in order to improve our performances. We are glad to inform you that all bathrooms have a transparent glass…. But there is a sliding door that you can close upon your preferences and privacy. Hoping to welcome you... More

Stari Banovci, Serbia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Great hotel! rooms are very comfortable, food is great..just whatch out-if you are booking room by promo prices, you can get much smaller but still very stylish accomodation .Shuttle bus connects it with Florence center every one hour. indoor swimming pool is available but all, even wi-fi is extra charged.

Was this review helpful? Yes
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review

Dear Guest, thank you for your kind comment on the Tripadvisor website. I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job! I look forward to welcoming you all back to the Hilton Florence very soon. Best Regards Anna Neri Web & Marketing More

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Additional Information about Hilton Florence Metropole

Address: Via del Cavallaccio 36, 50142 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
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Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton

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