rude, impolite, they insulted us in italian and threatened us when we did not agree to be transfered to a lesser quality hotel. One of the worst experience of our lives!! more

Upon our arrival, we were greeted by a less-than-friendly staff member who was unsympathetic to our difficulty in finding the place (it is not well marked). We then had to climb steps lugging our bags to the top floor to find out that we were sharing a suite with a couple. The room was hot and furnished with outdated decor.... more

AVOID this hotel!!! It was the worst we experienced in our two months of travel in June/July 2007. It might look fantastic - obviously it was once a grand mansion of a noble family. However the current owners are ruining the property, building ugly units adjoining the main house, and they have no idea nor any apparent experience at running... more

Villa Ulivi is a perfect location in the green outscirts of Florence. We stayed for 8 days, and it proofed a good choice. Florence is a marvellous city, but visits are tiring. Therefore, Villa Ulivi is excellent to relax after a busy day. And to start the day well, we took daily our breakfast on the terras . The villa... more

I applied on the internet for a room and got no reaction at all, so thought there was nothing. On my return I realized that E440.00 had been deducted from my credit card. I have tried all avenues to get my money back without any success. Not even any rection at all! more

I had arranged a stay for our family of eight (two single children and two adult children with spouses) at what appeared to be a spectacular property near Florence for a very good price. Here is a summary of our experience. First, let me say it is farther from the center of town than described and was a sixteen euro... more

My boyfriend and I stayed for 2 nights in March 2008. We forgot to check reviews for the villa and just looked at Villa Ulivi's own website and booked our stay through hotels.com. We got a great deal 70euros/night. We arrived around 9pm on a friday the owner showed us to our room which was in the adjoining building. We... more

This was the worst exprience of our lives, we had booked 3 nights with 2 weeks in advance, upon arrival they told us they would have to relocate us for one of the three nights (actually the second night) at a different place. When we said we rather not, the manager starting INSULTING!!! us like a mad man, making threats,... more

Our first impressions were good and the reception rooms were as they were photographed on the website. However, our bedroom was depressing. There were no windows, only two small, dirty skylights, a badly stained carpet, cobwebs, squashed & bloody mosquitoes on the walls, dirty reading lamps, insufficient coat hangers & no in-room facilities for making tea or coffee. Our bathroom... more