We booked a 10 day stay with Locanda Gallo and when we arrive at the door they sent us to their sister B&B Sette Angeli, a newly renovated collection of apartments. We showed up and they sent us several blocks away to the second location in what is, unfortunately, not a very safe area of Florence. I have lived in... More

We arrived at the address of Locanda Gallo that was stated on our booking confirmation. There was no reception at this address, but a locked door with a buzzer. When it became apparent that there was no-one available to answer the buzzer, we called a mobile number printed below the buzzer. The man on the other end of the phone... More

As some others have pointed out, this is more an apartment than a hotel, there isn't somebody on the property all of the time, and you should have a cell phone when you show up. We showed up outside of the 1000-1300 window, and before when we told them we'd be there. I called the phone number and Jacopo showed... More

We had gone on the locanda gallo website well in advance to book a specific room with kitchenette in order to try and save money on food. When we arrived, the owner showed me that the toilet is broken so we can't stay in the room... This can happen anywhere, no big deal... BUT the room he showed me was... More

My boyfirend and I really enjoyed our stay at the Locanda Gallo. Having read the other reviews, we knew that this was more of an apartment and not a hotel, so we did not expect the amenities of a hotel (fresh towels, bed making, etc). The room was quaintly decorated with a very efficient kitchen (thanks for the stove top... More

It was about a 20-25min walk from train station and when we arrived there was no answer at the door but fortunately a postal woker arrived at the same time and we got in when she buzzed the buildings other residents. The man at the reception desk was very friendly and helpful and asked if the room was ok -... More

1. Far from station for bringing heavy baggages persons on foot. 2. Heating system does NOT work in the middle of the night even in Jan. We awaked up to cold. 3. They didn't make a bed next day and didn't change towels. We have to use our own towels. 4. The room is the 3rd floor, no lift, you... More

Locanda Gallo has pristene rooms at a great value. It is important to note however, that this is a guest house and not a hotel or hostel. The reception is only open between 11 am and 1pm, so if you have to check in/out or have problems at any other time, you have to call the owner's cell phone. He... More

First, do not arrive without a cellulaire phone. If your arrival is not in the morning, you are out of luck and will need to call a number for the person responsible to come open the door and give you the key to the room. There was then a mix-up with our reservation as we were supposed to have a... More