We arrived at 2:30pm to check in. The room had not been cleaned and still had dirty towels, sheets and rubbish from the previous guests. When we told reception they said "check in isn't normally until 2pm". When we pointed out it was after 2pm we were told "well that's your room, the cleaner will sort it out later". The... more

On arrival at the Donatello it was explained that there was a problem with plumbing and our booking would be honoured by the Rapallo Hotel (close by). The Rapallo was not of the same standard, the bathroom was down the hall and the room was tired and noisy. We went back to the Donatello to explain we were unhappy with... more

We stayed at this hotel - the staff was very rude. The breakfast was meager and it felt like you were constantly watched to see how much you were eating. The rooms weren't bad but could be better. There were rules like no eating in the rooms or in the garden area - felt like I was a child. The... more

We stayed for 8 nights and, although there were things which could detract from out stay, our very Friendly treatment by the staff outweighed these. Signore e Signora Messina were friendly and helpful throughout our stay and though some of the extra charges and rules were somewhat irksome one has to remember that the Hotel is a business in an... more

We stayed here for 4 days of our honeymoon. The location was perfect to both explore the famous sights of Florence within a 15 to 20 minute walk, and to access the train station. The room was clean and spacious and overall nice, but not luxurious. Loved the glass chandeliers and light fixtures throughout the hotel. It was a bit... more

Very noisey hotel. No carpets in rooms meant internal noise travelled - other guests/lifts/stairways/staff etc. Reception staff not at all helpful to us (or the guests she was dealing with by phone) Site states : parking available (does not state at alternative hotel @ 25 Euros per night)Based on my experience of Italy, I am sure there are much better... more

My husband and I stayed here over spring break of 2008. We enjoyed that there was a park with a carousel right across the street. It was an easy walk from the train station and all of the sights we wanted to see in town. We had a cute room with a great little balcony overlooking the internal square of... more

Pro: 1. Pretty good location. 2. Staff was helpful. 3. Big room and bathroom. Con: 1. Rooms and hallways were really noisy. Kids and teenagers in the hallways until midnight. 2. Temperature control is at front desk. more

My wife and I loved pretty much everything about this hotel. Unfortunately, every time we recall our stay in this hotel we always remember one rude and pompous staff - Adrian. We booked directly on the hotel's website. Very happy about the price we paid for. The room was nice and spacious. It tries for that Florentine style which my... more