Our initial introduction to the hotel was with an impatient lady at reception waving her hands about and complaining while we were getting our booking sheet out of our bag, VERY RUDE!! This happened with no greeting and within about 5 seconds of us walking into the hotel. The walls are very thin so you hear everything that people do... More

rude staff, dry-walled rooms full of dust, you can hear almost everything from the hall and the other rooms, they charge you 20 euros per day for the parking, also the wifi is 20 euros per day, the breakfast is terrible, bread is so old and hard you can use it as a weapon, if you are thinking on leaving... More

My rule of thumb of booking a hotel is that the hotel should be near to the central train station. This hotel is less than 15 mins away from Santa Maria Novella station and there area many interesting places you can explore by foot around this area. The hotel is an old apartment with very spacious rooms having high ceiling... More

The hotel is a good one but only for a overnight stay to when travelling to another destination.There is charge for everything in this hotel. From Internet service to luggage storage. The breakfast was not up to the standards of a 3 star.The breads were not fresh neither were the cheese. Most of the guests who were at the time... More

It is about 10 minutes away (by foot) from Santa Maria Novella train station and not far from Duomo. The rooms were spacious and clean. The breakfast was ok. The value was great! i will definitely come back.

We stayed as part of a group. Our room was spacious and well decorated - in keeping with its location. In one or two areas the decoration was a little tired. Breakfast was good/adequate but the the room was rather cramped at busy times. The staff were very friendly and helpful

I didn't liked this hotel. Its a kind of old with very dark corridor. The rooms are big, but my bed was a lot of noisy. Don't expect a lot of the air conditioning, they are controled by the reception!! Wifi is not free and they charge the turism fee at the check-in what is not very polite.

Had booked the hotel for a party of three couples - with a little reticence in view of recent reviews. Having flown to Pisa we took the Terravision coach service to Santa Maria Novella railway station. It was a fairly easy walk from the station to the hotel, even with cases, once we had found Via Nazionale. Check in was... More

The Hotel Donatello is an old Florentine home that has been converted to a hotel. It is very basic but the rooms are spacious, clean and comfortable.some of the rooms have the original frescos painted on the ceiling. The breakfast room is very small and crowded and the one elevator is slow, but it is only three floors high, so... More