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Hotel Donatello

Piazza Indipendenza 23, 50129 Florence, Italy
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Hotel Donatello
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Ranked #336 of 460 Hotels in Florence
A recent review
4 of 5 stars reviewed 4 days ago
798christophk Jena, Germany
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356 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sydney, Australia
Top Contributor
63 reviews 63 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed 1 week ago

This is a creepy over priced place with rude aggressive staff, dirty rooms and a general bad feeling. The breakfast area is crowded and the fare is basic. If you just need a place to sleep for one night then maybe it's ok, but I am sure you can do a lot better.

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Bujumbura, Burundi
2 reviews
1 of 5 stars Reviewed 1 week ago

My stay at this hotel was unfortunately tainted by the unbelievably rude behaviour of the reception staff. From the minute I checked in the attitude was just please get away, you are disturbing us. No welcome or how can I help you. Unbelieveable. The first night I stayed, the air conditioner was not working in my room. I was moved... More 

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Whakatane, New Zealand
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

This was an interesting place to stay , I honesty don't know whether it was bad or terrible the decor Has an old school charm and the interior of the hotel is dated and has almost retro fittings which they could make amazing ,the staff on the other hand don't do this hotel any favours 2 of the guys that... More 

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Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The room did not look clean, the Air conditioner did not work. It is around a 15 minute walk away from the train station SMN, which was what we needed, but there are other hotels around. The breakfast was good.

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel is well located close to train station and you can walk to main attractions too. The room was big and the bathroom very fancy. Breakfast was very good but quite crowded. No wifi unfortunately wich is a shame nowadays. But I would stay there again! And staffs were nice too!!

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Perth, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for 3 nights with a group of 34 students from Australia. Despite all the negative reviews we enjoyed our stay. The staff were friendly and helpful. Rooms were comfortable, with modern bathrooms. I do agree with one review, air temperature control was not good and the rooms were hot and stuffy. The note in room said it was... More 

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Nashville, Tennessee
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 2, 2015

This was our last of 3 hotels we stay in Italy and it was a mix experience. First the location was horrible even when you have a the Porta Maggiore ancient wall from the 52 AD across the street. Let me say is not a nice looking side of town. The hotel is small, more like a boutique. The room... More 

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Buenos Aires, Argentina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2015

I went with my girlfriend just for 3 nights. It was a great offer and dispites the uneven reviews, we decided to take it. And was a really great decision! The staff was really nice, always trying to help us everytime we need. The room was worm and the bed was confortable. They change the towels every day (if you... More 

Was this review helpful? Yes 1
HotelDonatello, Responsabile relazioni pubbliche at Hotel Donatello, responded to this review
Google Translation

Gentile cliente, grazie per la sua opinione e speriamo di accogliervi presto. Lavoriamo su internet More 

Senior Contributor
32 reviews 32 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 18, 2015

I have just spent a night with a group of young people in this hotel. The first impression was terrible we were told that since we were a group they could not give us any attention because they had more vip guests. We left our luggages in the basement without any assurance and came back in the late afternoon. The... More 

Was this review helpful? Yes 1
HotelDonatello, Responsabile relazioni pubbliche at Hotel Donatello, responded to this review

I remember well this group. The group arrived at 9.30 A.M: when the check-inn is after 2 P.M. The single room which the client reserved was a regular single room. In January the aircondition is not working because the heat is on. If the client felt warm she could phone to the reception ( in all the rooms are discriptions... More 

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