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All 461 Florence hotels

Universo

3.0 of 5 Hotel   |   Piazza Santa Maria Novella 20, 50123 Florence, Italy
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69%
Ranked #273 of 461 hotels in Florence
A recent review
4 of 5 stars reviewed 1 week ago
Coley9117 Chicago, Illinois
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  • Reviews (275)
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  • Room tips (28)
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275 people have reviewed this hotel

Traveler rating
    48
    114
    61
    34
    18
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37
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11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Florence, Italy
1 review
1 of 5 stars Reviewed 5 days ago NEW

This is a 1 star hotel not a 3 star. The breakfast is terrible, my room had a air conditioner that loud that it had to be turned off, the shower recess had black mould in the tile joints, every time some flushed a toilet from upstairs, the noise in our room was terrible,the pillows were useless, and the room... More

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Chicago, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great location near the train station but surprisingly in a more quiet area. Right next to a beautiful Santa Maria Novella Piazza and some little bars and shops. Hotel staff very friendly and accommodating. Room was clean and the free breakfast had plenty of good options. The location is what made this the perfect place. We were within 10 minutes... More

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New York City, New York
Top Contributor
84 reviews 84 reviews
27 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed June 21, 2014

We chose this hotel for its location and were not disappointed. We needed to be close to Santa Maria Novella train station because we arrived by train from Venice, and were visiting both Pisa and Rome by train too. The train station is so close to this hotel. Santa Maria Novella Basilica is a few steps in front of it.... More

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 19, 2014

The staff were very helpful. Everything else - the room, breakfast, the common areas - was a bit tired and stuffy. But I guess Florence is a hard place to find a good hotel for a good price. The location was good.

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Chennai
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 17, 2014

The hotel is conveniently located just a few meters away from the station. The check was quick. The lady at the check in counter Suzana was very courteous. The room was spacious and comfortable beds. Breakfast was also good. Overall liked the place. The entire staff at the hotel was very good n helpful.

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Sao Paulo, SP
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed May 10, 2014

Location is perfect. We did everything in the hisorical center just a few minutes away walking. Windows are sound proof, very useful when staying at SMN square (specially at Notte Bianca night). Our double bed was actually two separate single beds moved next to each other, which separated if you moved to the middle gap. There is no wardrobe or... More

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Senior Contributor
26 reviews 26 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 10, 2014 via mobile

The hotel has a great localion but smell bad and the bathroom is very small and noyse. The bed is good. The breakfast is fine. No free wifi. The Piaza were located is nice, with lots of bars and restaurants. The room rate was fine. 120 euros. To park your car 35 euros a day. I think that there is... More

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Mid-Peninsula of the San Francisco Bay Area
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 4, 2014

This is a modern hotel right on one side of the piazza Santa Maria Novella, making it maybe a 5 minute walk from the main train station in the city. And the major sights of the Accademia and the Uffizii were only 10-15 minute walks away. The room was typically european small (by USA standards) but was clean and quiet.... More

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Wroclaw, Poland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 11, 2014

Hotel is almost perfectly located, 3 minut to main trains station and 5-10 minutes to most of sightseeing in Florence. It is 3star hotel, but you don't feel it inside. At first sight rooms looks nice and modern, but when you look closer there are shortcomings. - there was wallpaper not sticking to the wall in a corner - water... More

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London, United Kingdom
Contributor
13 reviews 13 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 26, 2014

The location of the hotel is great. Very central and walking distance from most of the touristic spots. However, the rooms are very tired, old towels and reception area very cold. To my standards, this hotel wouldn't have 3 stars. Breakfast is good.

Was this review helpful? Yes 1
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Additional Information about Universo

Address: Piazza Santa Maria Novella 20, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Universo 3*
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Also Known As:
Universo Hotel Florence

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Amenities

Business Center with Internet Access Free Breakfast Room Service
Hotel Class
Number of rooms
42

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