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Universo

Piazza Santa Maria Novella 20, 50123 Florence, Italy
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353 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We booked two of the recently renovated balcony rooms. They were gorgeous suites. Our room had a private balcony with a panoramic view of Florence. The hotel was clean, modern, and had a nice breakfast included. The elevator is a bit small, but this is Europe, after all. The outside of the hotel doesn't look like much, but the balcony... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Quaint hotel just next to the railway station .. Which is good as most wine tours start there, the square in which it is located is good too . Again plenty of places to eat within a few minutes walk, close to a street in where plenty of leather goods are sold - Florence has some of the best leather... More 

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adelaide
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I upgraded to a double room as I stayed in Venice first in a 'box' and without seeing my original room upgraded in Florence. Wow, king size bed, fabulous view, walking yo the train station, great cafes at the door, good bathroom all for £15 a night more. Definitely stay again. Europe has a heat wave and the temps were... More 

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Liege, Belgium
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I chose Universo because the rooms looked so kitshy I had to see it. This said, I slept well and you can't find a better place than Piazza Santa Maria Novella (close to both the centre and the station). WiFi is free but it was down most of the time.

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Seymour, Indiana
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was great! It is located in a gorgeous square, and it is very quiet. My friend and I were in room 509 which was an excellent room - it was a penthouse style room with a private rooftop terrace. I couldn't day enough nice things about it. Also, the pizza restaurant next door is really good (and very... More 

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Milan, Italy
1 review
4 of 5 stars Reviewed June 12, 2015

Hi there! I'm Italian and I'm used to stay in Park Hyatt and similar, so I'm not impressionable. Well, I was in Florence for work last week. I had to extend my stay in the city and my first hotel (where I wasn't able to extend my reservation) suggests the Hotel Universo (which is in the same square where I... More 

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London, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 4, 2015

Hotel Universo is a great affordable friendly hotel. We are particularly indebtyed to Lucia, Susanna, Lisa and dear Mia who gave me quick Italian lessons while I gave her basic English classes! My friend and I were here on a four day Art History Conference. It was my second time in Florence with a 25 year gap, graduating from an... More 

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Brasília, Brazil
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 22, 2015

The design is nice, but the walls should be repainted in the common areas, excellent location (santa maria novella church and train station), quiet environment, helpful staff and good breakfast (included). I would stay there again.

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1 review
4 of 5 stars Reviewed May 21, 2015

The place is great if you stay only at the front , superiors rooms with view at the piazza novella.The location is great and very closed to the sightseeing .The staff and especially Suzanne was polite and helpful. Also the breakfast was tasty .

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Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 18, 2015

Located just steps from Florence train station. Lovely room, on the floor 4, overlooking the plaza. Great Value, wonderful staff. Rooms facing plaza can be noise in evening. Restaurants all over plaza. Prices were what were expected. Enjoy.

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Staying in Santa Maria Novella

Neighborhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
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