We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 461 Florence hotels

Universo

3.0 of 5 Hotel   |   Piazza Santa Maria Novella 20, 50123 Florence, Italy
Hotel amenities
Universo
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Universo to your Saves list
65%
Ranked #295 of 461 Hotels in Florence
A recent review
4 of 5 stars reviewed 1 week ago
Anne W Brisbane, Queensland, Australia
Write a Review

292 reviews from our community

Traveler rating
    48
    123
    61
    39
    21
See reviews for
41
154
13
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (292)
  • Mar-May only
    (81)
  • Jun-Aug only
    (80)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (58)
All months
Brisbane, Queensland, Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is great! The room has a modern sense to it, the bed for me is extremely comfy and the staff are so helpful. A few things could do with improving eg. The breakfast buffet neds a bit more range and the wallpaper has started to peel but they are no biggies!

Was this review helpful? Yes
Doha, Qatar
Contributor
15 reviews 15 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Midway between the train station and the Duomo, it's an excellent location. We had a triple room. The size was okay and the bathroom was spacious. It faced into the ventilation shaft, not an ideal view but probably quieter. Room lighting was fairly poor. Breakfast was good, not outstanding compared to some others I've had in Italy. Given it's an... More

Was this review helpful? Yes
Houston, Texas, United States
Contributor
15 reviews 15 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Even if hotels in Europe don't use to have big rooms, ours was very good, with plenty of space! We liked that this hotel is very close to train station so we did not have to carry our bagages very much. Breakfast was good enough, with enough things to choose. Staff was very nice and gentle. Only thing that concerned... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 weeks ago

非常糟的飯店!門不能鎖,用手就可以打開,房卡是裝飾用的。冰箱是壞的,冷氣不是中央空調式卻找不到遙控在那,還佈滿了灰塵,看起來非常髒。向飯店反應,一開始沒有人處理,後來處理人員只解決了門的問題,其他問題態度十分敷衍。表達換房意願卻要求再額外付費?!浴室的排水系統也很糟糕,居然會淹水!!三顆星根本太多!!! You can open door without key-card. Refrigerator is broken too, and the bathroom become swimming poor after taking a shower. Anyway, this is the worst hotel experience I have ever had!

Was this review helpful? Yes
Kansas City, Missouri
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

There was black mold on the shower curtain. If that wasn't bad enough, the service was cold and unhelpful. The only good thing about this hotel was the location which was near the train station. It was convenient for an early morning departure. However, I would not recommend this hotel. There are plenty in the area.

Was this review helpful? Yes
Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 16, 2014

The hotel is very near to the station, just 2 mins walk. Room was ok for couple, had all things that should be there. Only thing disappointing is the size of shower. It's less than 1.5ft wide. One cannot even turn properly. Breakfast is ok. Staff is friendly.

Was this review helpful? Yes
2 reviews
1 of 5 stars Reviewed August 4, 2014

I have been travel Italy vietnam bangladesh. This hotel worse than vietnam and bangladesh hotels. No lights. No sunshine. No view. No free WiFi. Bad breakfirst. toillet has awful interior and structure. The hotel has a strong point. not far from station. thats all. I think there are many type of room and various cost policy. so you should check... More

Was this review helpful? Yes
Florence, Italy
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 27, 2014

This is a 1 star hotel not a 3 star. The breakfast is terrible, my room had a air conditioner that loud that it had to be turned off, the shower recess had black mould in the tile joints, every time some flushed a toilet from upstairs, the noise in our room was terrible,the pillows were useless, and the room... More

Was this review helpful? Yes 1
Chicago, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 20, 2014

Great location near the train station but surprisingly in a more quiet area. Right next to a beautiful Santa Maria Novella Piazza and some little bars and shops. Hotel staff very friendly and accommodating. Room was clean and the free breakfast had plenty of good options. The location is what made this the perfect place. We were within 10 minutes... More

Was this review helpful? Yes 1
New York City, New York
Top Contributor
92 reviews 92 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 21, 2014

We chose this hotel for its location and were not disappointed. We needed to be close to Santa Maria Novella train station because we arrived by train from Venice, and were visiting both Pisa and Rome by train too. The train station is so close to this hotel. Santa Maria Novella Basilica is a few steps in front of it.... More

Was this review helpful? Yes 3
Do you own or manage Universo?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Universo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Universo

Address: Piazza Santa Maria Novella 20, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Universo 3*
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Hotels.com, Orbitz, Priceline, Cheap Tickets, Venere, TripOnline SA, Odigeo and Tingo so you can book your Universo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Universo Hotel Florence

138 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (132)
Viewed
Bathroom (14)
Viewed
Room/suite (52)
Viewed
Hotel & grounds (12)
Viewed
Dining (3)
Viewed
View from room (1)
Viewed
Business center/function rooms (1)
Viewed
1:30
Videos (1)
Viewed
Other (48)

Management photos: Courtesy of the property manager

Viewed
All management photos (7)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Universo