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All 461 Florence hotels

Universo

3.0 of 5 Hotel   |   Piazza Santa Maria Novella 20, 50123 Florence, Italy
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Ranked #287 of 461 hotels in Florence
A recent review
4 of 5 stars Reviewed July 20, 2014
Coley9117 Chicago, Illinois
  • Reviews (282)
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282 people have reviewed this hotel

Traveler rating
    48
    116
    61
    36
    21
See reviews for
38
150
12
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed yesterday NEW

非常糟的飯店!門不能鎖,用手就可以打開,房卡是裝飾用的。冰箱是壞的,冷氣不是中央空調式卻找不到遙控在那,還佈滿了灰塵,看起來非常髒。向飯店反應,一開始沒有人處理,後來處理人員只解決了門的問題,其他問題態度十分敷衍。表達換房意願卻要求再額外付費?!浴室的排水系統也很糟糕,居然會淹水!!三顆星根本太多!!! You can open door without key-card. Refrigerator is broken too, and the bathroom become swimming poor after taking a shower. Anyway, this is the worst hotel experience I have ever had!

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Kansas City, Missouri
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

There was black mold on the shower curtain. If that wasn't bad enough, the service was cold and unhelpful. The only good thing about this hotel was the location which was near the train station. It was convenient for an early morning departure. However, I would not recommend this hotel. There are plenty in the area.

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Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The hotel is very near to the station, just 2 mins walk. Room was ok for couple, had all things that should be there. Only thing disappointing is the size of shower. It's less than 1.5ft wide. One cannot even turn properly. Breakfast is ok. Staff is friendly.

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2 reviews
1 of 5 stars Reviewed 4 weeks ago

I have been travel Italy vietnam bangladesh. This hotel worse than vietnam and bangladesh hotels. No lights. No sunshine. No view. No free WiFi. Bad breakfirst. toillet has awful interior and structure. The hotel has a strong point. not far from station. thats all. I think there are many type of room and various cost policy. so you should check... More

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Florence, Italy
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 27, 2014

This is a 1 star hotel not a 3 star. The breakfast is terrible, my room had a air conditioner that loud that it had to be turned off, the shower recess had black mould in the tile joints, every time some flushed a toilet from upstairs, the noise in our room was terrible,the pillows were useless, and the room... More

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Chicago, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 20, 2014

Great location near the train station but surprisingly in a more quiet area. Right next to a beautiful Santa Maria Novella Piazza and some little bars and shops. Hotel staff very friendly and accommodating. Room was clean and the free breakfast had plenty of good options. The location is what made this the perfect place. We were within 10 minutes... More

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New York City, New York
Top Contributor
84 reviews 84 reviews
27 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 21, 2014

We chose this hotel for its location and were not disappointed. We needed to be close to Santa Maria Novella train station because we arrived by train from Venice, and were visiting both Pisa and Rome by train too. The train station is so close to this hotel. Santa Maria Novella Basilica is a few steps in front of it.... More

Was this review helpful? Yes 3
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 19, 2014

The staff were very helpful. Everything else - the room, breakfast, the common areas - was a bit tired and stuffy. But I guess Florence is a hard place to find a good hotel for a good price. The location was good.

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Chennai
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 17, 2014

The hotel is conveniently located just a few meters away from the station. The check was quick. The lady at the check in counter Suzana was very courteous. The room was spacious and comfortable beds. Breakfast was also good. Overall liked the place. The entire staff at the hotel was very good n helpful.

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Sao Paulo, SP
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed May 10, 2014

Location is perfect. We did everything in the hisorical center just a few minutes away walking. Windows are sound proof, very useful when staying at SMN square (specially at Notte Bianca night). Our double bed was actually two separate single beds moved next to each other, which separated if you moved to the middle gap. There is no wardrobe or... More

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Additional Information about Universo

Address: Piazza Santa Maria Novella 20, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Universo 3*
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Also Known As:
Universo Hotel Florence

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Amenities

Business Center with Internet Access Free Breakfast Room Service
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Number of rooms
42

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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