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Universo

Piazza Santa Maria Novella 20, 50123 Florence, Italy
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344 Reviews from our TripAdvisor Community

Traveler rating
    56
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Seymour, Indiana
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This hotel was great! It is located in a gorgeous square, and it is very quiet. My friend and I were in room 509 which was an excellent room - it was a penthouse style room with a private rooftop terrace. I couldn't day enough nice things about it. Also, the pizza restaurant next door is really good (and very... More 

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Milan, Italy
1 review
4 of 5 stars Reviewed 3 weeks ago

Hi there! I'm Italian and I'm used to stay in Park Hyatt and similar, so I'm not impressionable. Well, I was in Florence for work last week. I had to extend my stay in the city and my first hotel (where I wasn't able to extend my reservation) suggests the Hotel Universo (which is in the same square where I... More 

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London, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel Universo is a great affordable friendly hotel. We are particularly indebtyed to Lucia, Susanna, Lisa and dear Mia who gave me quick Italian lessons while I gave her basic English classes! My friend and I were here on a four day Art History Conference. It was my second time in Florence with a 25 year gap, graduating from an... More 

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Brasília, Brazil
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 22, 2015

The design is nice, but the walls should be repainted in the common areas, excellent location (santa maria novella church and train station), quiet environment, helpful staff and good breakfast (included). I would stay there again.

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1 review
4 of 5 stars Reviewed May 21, 2015

The place is great if you stay only at the front , superiors rooms with view at the piazza novella.The location is great and very closed to the sightseeing .The staff and especially Suzanne was polite and helpful. Also the breakfast was tasty .

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Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 18, 2015

Located just steps from Florence train station. Lovely room, on the floor 4, overlooking the plaza. Great Value, wonderful staff. Rooms facing plaza can be noise in evening. Restaurants all over plaza. Prices were what were expected. Enjoy.

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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 9, 2015

Five minute walk from station even with suitcases. Enjoyed the great view of Santa Maria Novella and all the hustle and bustle of the piazza including music at night - not too late. Room was quite spacious and the buffet breakfast supplied was fine.

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Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 29, 2015

Only 3 star hotel but the rooms were great! We originally had booked in with the hotel rosso next door but when we arrived we were told that due to a computer error we hadn't been booked in, so they gave as the top balcony room over looking the square in the universo next door! Staff are helpful, although wifi... More 

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Vancouver
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 25, 2015

I recently stayed at the Hotel Universo for 6 nights. I was in Florence for business and stayed on for a little sight-seeing. The location is fabulous - super close to the train/bus station, a short/average walk to all markets, restaurants and major tourist attractions (including tour meeting zones), and (for me) the convention centre. I would not necessarily recommend... More 

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Adelaide, Australia
1 review
1 of 5 stars Reviewed April 16, 2015

Great locations however room dark and gloomy and mould in bathroom. The hotel needs a overhaul as it looks run down inside. Stayed in cleaner 2 star rating hotels in Italy. Staff member Suzanne not helpful and extremely rude worst customer service I experienced in my overseas trip. As I was leaving heard other customers complaining out things not working... More 

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