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Universo

Piazza Santa Maria Novella 20, 50123, Florence, Italy
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400 Reviews from our TripAdvisor Community

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Chapel Hill, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 19, 2015

Location is perfect! Excellent staff -- very helpful and accommodating. Offered to make breakfast to-go for us at 4am! They also let us check in early and upgraded our room for free. Downside: you have to pay for wifi (only 6Euro) and the elevator is old and somewhat unstable. Overall a great place if you are on a budget

Helpful?
Thank Caroline H
Lisbon, Portugal
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 22, 2015 via mobile

  PORTUGUÊS  Good value hotel.Very confortable.I stayed in a room with a balcony overlooking the Piazza SMN, which I strongly recommend.Breakfast is good and included.Animals are accepted,something every hotel shoul do.

Helpful?
Thank Quaque
Cape Town Central, South Africa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 2, 2015

Stayed at Hotel Universo because it suited our budget and was in a good location. The location was the only positive thing about this hotel. The actual hotel is grungy green inside with poor lighting. Staff are unfriendly and unhelpful. Wifi is NOT FREE. The bathrooms where small, shower looked a bit dirty. The breakfast was very basic.

Helpful?
Thank Ssader

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Brunswick, Maine
Level Contributor
47 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed November 1, 2015

After staying in a number of budget hotels in the area, I found the Universo - a 5 minute walk from the station on Piazza SMN. Most recently, I stayed here for 4 nights over more than a week. Each room to which I was assigned was impeccably clean, had a comfortable bed and an adequate shower. All were in... More 

Helpful?
Thank Intrepid8
Calgary, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 17, 2015

The hotel was within 7-8mins walk from the train station. First impression of the hotel’s exterior was typical old but the interior was modern, different & colourful. The concierge was very helpful & friendly when I arrived. My room was not ready but he offered to take my luggage allowing me to walk around. Because it was also raining that... More 

Helpful?
Thank Ginny C
Ballarat, Victoria, Australia
Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed September 21, 2015 via mobile

My favourite part about this hotel is its situation close to both the city center and the train station. Outside is a large square where often buskers with come and perform on dusk which is a great atmosphere. The hotel itself is quite nice, rooms are spacious and clean. Staff are extremely friendly and helpful! Would come here again.

Helpful?
Thank April C
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 13, 2015 via mobile

While this hotel was in a great location, the bed was terrible - hard, springs digging into you- water pressure was nonexistent unless the water was freezing. Use your money elsewhere! It's not worth it to stay here. The breakfast was adequate but the a/c wasn't adjustable and the shower/bed made our stay very unpleasant.

Helpful?
1 Thank Maranda G
Bucharest, Romania
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 13, 2015

Nice and cozy, with small rooms but with very nice design clean and excellent for a short trip in FLorence Excellent service- the only one drop was the WiFi quality and speed. Except this - nothing to complain about. A place to return

Helpful?
Thank Florin M
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed August 12, 2015 via mobile

I have no idea how this place is still running. - our room key was given to us with a large crack that looked grimey and dirty to touch. - there was no AC remote to control the temperature. Needless to say when we needed it adjusted we had to go downstairs to get the remote, adjust it, and return... More 

Helpful?
1 Thank Celestealexis
Manila, Philippines
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 5, 2015

A very nice hotel located 5 minutes from the main railway station. Nice comfortable room with all the amenities, except a safety deposit box which should be available in every room. Location is perfect, easy access to the most important sites, Recommended. A good value . Good AC, clean and large bathroom. Strong water pressure and good free wifi.

Helpful?
Thank evr c
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Staying in Santa Maria Novella

Neighborhood Profile
Santa Maria Novella
Santa Maria Novella train station welcomes the majority of the people arriving in Florence, which might explain the hectic pace. Commuters and tourists come across the constant hustle and bustle of the station before exiting, taking a few steps and stopping amazed in Piazza di Santa Maria Novella. It is impossible not to admire the the square, housing one of the most charming basilicas in Florence. The area has plenty of local spots to taste Tuscan specialties, but don’t stop in the main streets alone; the narrower side streets always ensure satisfaction. The huge Parco Delle Cascine provides a solution to the need for a green area as well as a historic welcome in the form of a bronze statue of King Vittorio Emanuele II riding a horse.
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