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Universo

Piazza Santa Maria Novella 20, 50123 Florence, Italy
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333 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brasília, Brazil
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The design is nice, but the walls should be repainted in the common areas, excellent location (santa maria novella church and train station), quiet environment, helpful staff and good breakfast (included). I would stay there again.

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1 review
4 of 5 stars Reviewed 1 week ago

The place is great if you stay only at the front , superiors rooms with view at the piazza novella.The location is great and very closed to the sightseeing .The staff and especially Suzanne was polite and helpful. Also the breakfast was tasty .

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Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Located just steps from Florence train station. Lovely room, on the floor 4, overlooking the plaza. Great Value, wonderful staff. Rooms facing plaza can be noise in evening. Restaurants all over plaza. Prices were what were expected. Enjoy.

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Five minute walk from station even with suitcases. Enjoyed the great view of Santa Maria Novella and all the hustle and bustle of the piazza including music at night - not too late. Room was quite spacious and the buffet breakfast supplied was fine.

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Only 3 star hotel but the rooms were great! We originally had booked in with the hotel rosso next door but when we arrived we were told that due to a computer error we hadn't been booked in, so they gave as the top balcony room over looking the square in the universo next door! Staff are helpful, although wifi... More 

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Vancouver
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently stayed at the Hotel Universo for 6 nights. I was in Florence for business and stayed on for a little sight-seeing. The location is fabulous - super close to the train/bus station, a short/average walk to all markets, restaurants and major tourist attractions (including tour meeting zones), and (for me) the convention centre. I would not necessarily recommend... More 

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Adelaide, Australia
1 review
1 of 5 stars Reviewed April 16, 2015

Great locations however room dark and gloomy and mould in bathroom. The hotel needs a overhaul as it looks run down inside. Stayed in cleaner 2 star rating hotels in Italy. Staff member Suzanne not helpful and extremely rude worst customer service I experienced in my overseas trip. As I was leaving heard other customers complaining out things not working... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 8, 2015

It is a perfect hotel if you not looking for luxuries, rooms are spacious and clean, bathroom is reasonably big, we didn't have any problems, breakfast was included as well, helps you to save at least 20 euros :) hotel are close to train station, takes about 5-10 mins to walk, so helps you to save some money on taxes... More 

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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 17, 2014 via mobile

Very difficult to find the hotel and to get into the rooms with suitcases. Boutique hotel so the lifts are very small (as are most in Italy) and there are stairs leading up to the rooms which are hard to manouvre luggage up and around corners. The staff did assist us with our luggage upon checking in which was helpful.... More 

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Europe
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 8, 2014

The staff at the reception was extraordinarily RUDE and rooms filthy. We got insulted over asking to use the bathroom since 5 of our family members were checking in and got told to leave the hotel. Worst customer service ever!!!!! There are many other better options in Florence then this one, don't waste your money!!!

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WhyTheBestHotels, Reception Hotel Universo at Universo, responded to this review
Google Translation

Egregio Ospite, agli utenti di uno dei massimi portali turistici al mondo (e dunque all’opinione pubblica) con uno stringato giudizio... More 

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