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Piazza Santa Maria Novella 20, 50123 Florence, Italy
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322 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Adelaide, Australia
1 review
1 of 5 stars Reviewed 1 week ago

Great locations however room dark and gloomy and mould in bathroom. The hotel needs a overhaul as it looks run down inside. Stayed in cleaner 2 star rating hotels in Italy. Staff member Suzanne not helpful and extremely rude worst customer service I experienced in my overseas trip. As I was leaving heard other customers complaining out things not working... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

It is a perfect hotel if you not looking for luxuries, rooms are spacious and clean, bathroom is reasonably big, we didn't have any problems, breakfast was included as well, helps you to save at least 20 euros :) hotel are close to train station, takes about 5-10 mins to walk, so helps you to save some money on taxes... More 

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Sydney, Australia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 17, 2014 via mobile

Very difficult to find the hotel and to get into the rooms with suitcases. Boutique hotel so the lifts are very small (as are most in Italy) and there are stairs leading up to the rooms which are hard to manouvre luggage up and around corners. The staff did assist us with our luggage upon checking in which was helpful.... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 8, 2014

The staff at the reception was extraordinarily RUDE and rooms filthy. We got insulted over asking to use the bathroom since 5 of our family members were checking in and got told to leave the hotel. Worst customer service ever!!!!! There are many other better options in Florence then this one, don't waste your money!!!

Was this review helpful? Yes 1
WhyTheBestHotels, Reception Hotel Universo at Universo, responded to this review
Google Translation

Egregio Ospite, agli utenti di uno dei massimi portali turistici al mondo (e dunque all’opinione pubblica) con uno stringato giudizio... More 

Melbourne, Australia
Top Contributor
77 reviews 77 reviews
20 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 4, 2014

We stayed here for 5 nights in a newly renovated room with a balcony that looked across to the Duomo. Breakfast was included in the price and of sufficiently good quality with cereal,cheeses,meats,pastries,coffee/tea,juice. We asked for a good restaurant and found our definition of heaven.We ate at the recommended restaurant every day and avoided the tourist haunts.The food and service... More 

Was this review helpful? Yes 2
Top Contributor
63 reviews 63 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 20, 2014

The best room in the house, we had a stunning view over Piazza Santa Maria Novella and the basilica. Our room was clean and comfortable with magnificent marble tiles. The bathroom was roomy and we'll equipped. From the hotel we walked to all the sights and the dozens of restaurants around. It may not have been as great without our... More 

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Brisbane, Queensland, Australia
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 22, 2014

This hotel is great! The room has a modern sense to it, the bed for me is extremely comfy and the staff are so helpful. A few things could do with improving eg. The breakfast buffet neds a bit more range and the wallpaper has started to peel but they are no biggies!

Was this review helpful? Yes 1
Doha, Qatar
Top Contributor
75 reviews 75 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 20, 2014

Midway between the train station and the Duomo, it's an excellent location. We had a triple room. The size was okay and the bathroom was spacious. It faced into the ventilation shaft, not an ideal view but probably quieter. Room lighting was fairly poor. Breakfast was good, not outstanding compared to some others I've had in Italy. Given it's an... More 

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Houston, Texas, United States
20 reviews 20 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 18, 2014

Even if hotels in Europe don't use to have big rooms, ours was very good, with plenty of space! We liked that this hotel is very close to train station so we did not have to carry our bagages very much. Breakfast was good enough, with enough things to choose. Staff was very nice and gentle. Only thing that concerned... More 

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3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 1, 2014

非常糟的飯店!門不能鎖,用手就可以打開,房卡是裝飾用的。冰箱是壞的,冷氣不是中央空調式卻找不到遙控在那,還佈滿了灰塵,看起來非常髒。向飯店反應,一開始沒有人處理,後來處理人員只解決了門的問題,其他問題態度十分敷衍。表達換房意願卻要求再額外付費?!浴室的排水系統也很糟糕,居然會淹水!!三顆星根本太多!!! You can open door without key-card. Refrigerator is broken too, and the bathroom become swimming poor after taking a shower. Anyway, this is the worst hotel experience I have ever had!

Was this review helpful? Yes 2
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