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All 461 Florence hotels

Relais Santa Croce

5.0 of 5 Hotel   |   Via Ghibellina 87, 50122 Florence, Italy
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86%
Ranked #140 of 461 hotels in Florence
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
PAO008 London, United Kingdom
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177 people have reviewed this hotel

Traveler rating
    124
    30
    9
    9
    5
See reviews for
24
99
6
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I come to Florence twice a year for work and last June i stayed at The Relais Santa croce, the hotel is perfectly located ,right in the heart of the city close to museums, restaurants and bars and best shops in town, plus right next to the most famous Italian "Enoteca" (the Enoteca Pinchiorri) the rooms are spacious and elegants... More

Was this review helpful? Yes 1
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you so much for sharing with us and with TripAdvisor community your recent experience at Relais Santa Croce. I am extremely happy to read you had a wonderful time here with us in Firenze and be sure that I will share your review with all team. As you wrote, you travel to Florence twice a year and... More

VERO BEACH
Contributor
20 reviews 20 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Two weeks, four cities, and this was our one hotel for the entire trip (the rest were Airbnb rentals). Carefully selected, expecting a lot---we are formerly from New York city and San Francisco proper---and it exceeded our expectations. Relais Santa Croce is class, comfort, and style wrapped up in a lovely, friendly package. From the moment we arrived to the... More

Was this review helpful? Yes
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you so much for sharing on Tripadvisor your recent stay at Relais Santa Croce. I extremely glad to hear you had a fantastic stay with us and rest assured that I will share your comments with the entire team, which will be encouraged by your remarks. I am sure you know that we continuously strive to meet... More

Monte-Carlo, Monaco
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I felt a bit deceived by the information about the room I booked. According to this hotel's standards a junior suite is no more than an ordinary double room with a veranda which, by the way, had not been cleaned once during my stay. The flower pots were littered with cigarette butts (I don't smoke) and dusty. The TV set... More

Was this review helpful? Yes
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you very much for having stayed with us at Relais Santa Croce and after the long correspondence we had privately, I thank you for posting your review on Tripadvisor. I am sorry you did not consider room 308 a Junior Suite. As you have experienced, our property is quite unique and the hotel was remodeled within a... More

Salt Lake City, Utah
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 15, 2014

I had high expectations for this property given the price and reviews. After numerous communications regarding the type of room we wanted (Jr. Suite with a view) and told this would be honored, upon check in we found out a different story. We were informed that our request could not be honored. Instead, we were up graded to a larger... More

Was this review helpful? Yes 1
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you for sharing with us your recent stay at Relais Santa Croce. I am very sorry that you did not find your stay with us up to your expectations but I would like to clarify some points raised by you. First of all I have personally checked all correspondence you had with Relais Santa Croce and surprisingly... More

Camberley, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 11, 2014

We expected a modernised 5 star hotel and were rewarded with an unspoiled, almost authentic palace full of charm and history boasting superb service and the best breakfast in town. Superbly located we were able to walk comfortably to all the must see sites of Florence yet return to the quiet assured elegance of what felt our own private residence.... More

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Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Mr. James, We really appreciate your comments regarding your last stay at Relais Santa Croce. It is always a pleasure to receive positive feedback. I assure you that I will share your comments with our team, who I am certain will be encouraged by your words. Thank you again for sharing your experience, and we all look forward to... More

London, United Kingdom
1 review
5 of 5 stars Reviewed June 3, 2014

I had the privilege of staying at the Relais Santa Croce on the 26th May 2014 and was treated like royalty the minute I stepped through the door. My checking in was smooth and was offered a drink - on the hotel (a glass of champagne) The Hotel is very historic and has been kept up to standard. It is... More

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Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, I wish to thank you for posting your excellent feedback about your past stay at Relais Santa Croce. It is always a pleasure to receive positive feedback. I will certainly share your comments with the team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and I personally look forward... More

Cambrige
2 reviews
5 of 5 stars Reviewed May 28, 2014

We spend 3 lovely days in this wonderful hotel:the room was very nice decorated with a very comfortable bed.The restaurant gourges, food was amazing, breakfast with a huge variety and good quality produce.We have been impressed by all of the staff members who were helpful and friendly. Hotel is well located in the heart of the historical city center.A very... More

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Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Mrs. Katia, I wish to thank you for posting your very nice review about your stay at Relais Santa Croce. Your excellent impressions are value-added for us to always maintain the tradition of high standards and good service. We truly hope of welcoming you back soon to Firenze and I hope we will be your Florentine home for the... More

Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 22, 2014

We were impressed from the very start with this hotel, once a Florentine palace. Aside from the exquisite beauty of the place, the staff was top notch. The manager personally came to introduce himself upon our registration, and offered us a glass of sparkling water and pastries. The lady who checked us in spent considerable time giving us an overview... More

Was this review helpful? Yes
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you very much for sharing with us your impressions about your recent stay at Relais Santa Croce. I am extremely sorry to learn that you were partially dissatisfied about your stay particularly with regard to your rest during your vacation. In all my honesty I normally receive a lot of hotel comment cards from our guests and... More

Brighton, United Kingdom
1 review
4 of 5 stars Reviewed April 18, 2014

As soon as I walked through the door I knew I would love this hotel & I was very lucky to have a lovely room with a view of the Duomo. The staff were wonderful and very helpful, the only problem we had was finding our way around the hotel, however this meant that we got to see the true... More

Was this review helpful? Yes
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, I thank you so much for your recent positive review. Your words are very important to us and we shall always try our utmost to go beyond your expectations. Grazie and we look forward to welcoming you back to Firenze in the near future. Daniele Carta General Manager Relais Santa Croce, Florence More

Bordeaux, France
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 5, 2014

I liked this hotel from the first minute when I came inside. The staff is very pleasant and helpful. One problem is that reception is situated on the second froor and nobody invites you near the main entrance, you should guess where the reception is. All the rest is perfect-breakfast, restaurant, rooms, sleeping conditions, silence and of course, location! I... More

Was this review helpful? Yes 1
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you very much for your recent comments regarding your stay at Relais Santa Croce. I will be delighted to share your comments with our team, which I am certain will be encouraged by your very nice words. I am sure you know that we continuously strive to meet your needs and expectations and we will be honored... More

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Additional Information about Relais Santa Croce

Address: Via Ghibellina 87, 50122 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Relais Santa Croce 5*
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Also Known As:
Relais Santa Croce Florence
Relais Santa Croce Hotel Florence

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Amenities

Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#26 Business Hotel in Florence #63 Luxury Hotel in Florence #96 Family Hotel in Florence #136 Romantic Hotel in Florence
Hotel Class
Official Description (provided by the hotel)
A stunning 18th century Palazzo, once owned by the Marquis Baldinucci treasurer to the Pope, is home to this exclusive hotel in the heart of Florence. Relax amidst original frescoes, refined design and city panoramas overlooking the Duomo and the Santa Croce Basilica, frescoed by Giotto. The unique atmosphere of the Music Hall perfectly balances the luxury of bygone times with contemporary comforts: the ideal destination for those seeking the intimacy of a private residence and luxury services. ... more   less 
Number of rooms
24

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