We booked last minute after a very disappointing stay in a hotel in Venice, Le Fenice in San Marco Square(do NOT go!). We googled relais and chateau as we always do and low and behold! This hotel is utterly dream like. Fabulous location behind the Domo, central to everything but quiet which was great. I believe it was the palazzo... More

We stayed here 1 night. Extremely comfortable beds! Great and spacious bedroom and bathroom (We stayed in room 303). The bathroom had a steam shower for 2. It's location is a few walking steps from the Neptune Fountain (If you see the map, on the map it appears more distant than what it truly is). Very friendly staff, the buffet... More

Since February this year, I booked 2 double rooms for this Summer. Idid it trough their web page since by e mail the answer was very slow. I PRE-PAID the first night in order to assure the rate they had at that moment, but when did the check out at the hotel, they had changed the rate for the one... More

Very happy with our past three night stay at this hotel. Room was lovely; top floor, with terrace overlooking Santa Croce and a fantastic closet and bathroom. Nicely refurbished and well appointed. Breakfast in the hotel not terribly worthwhile, but evening drinks in the salon is a good idea before heading out to supper. The location is a plus in... More

The last time we stayed here was actually October 2009 (having been there before in October 2006). On both ocassions we were celebrating my wife's brithday. It had changed little in the three year gap between our visits and is without doubt one of the finest small hotels we've ever stayed in. It is not a cheap hotel but never... More

To stay with Relais Santa Croce is like to stay in a very luxurious cocoon. Between visiting Florence and eating some fantastic Italian dinner it is a pleasure to go back to the hotel and to feel all relax, luxe and calm of this place. I recommend RCC to any person looking for sweet 5 stars break in Europe. More

Check in time says 2:00 pm. We arrived at 1:45 pm. We got our room almost at 4:00 pm not before a serious complain...!!! Breakfast by 10 am is a problem. Food is not replenished, plates are not available, everything you ask is slowly served. More

I stayed at Relais Santa two times the last two years for work while Pitti in Florence, and I could not think of any better place The staff always made me feel like if there is no one else but me in the Palace. The front office is impeccable, courteous, available and gentile but never over friendly. Aurora in particular... More

How many times have I been misled by R&C classification?? This was the final straw. The hotel looked promising when we arrived-beautiful entrance, doormen, public rooms... but when we got to the room, it was a giant disappointment. A modern box, terrible decor and horrible lighting. I should have been wary when I emailed concierge to make reservations and had... More