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All 461 Florence hotels

Relais Santa Croce

5.0 of 5 Hotel   |   Via Ghibellina 87, 50122 Florence, Italy
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86%
Ranked #129 of 461 hotels in Florence
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Susu8316 Riyadh, Saudi Arabia
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181 people have reviewed this hotel

Traveler rating
    127
    31
    9
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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English first
Riyadh, Saudi Arabia
Top Contributor
80 reviews 80 reviews
11 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

When we were booking a hotel for a 3 night stay in Florence we were shocked with the sky high prices and then we read the reviews on Relais Santa Croce we booked it and were not disappointed. After we booked we found a better offer online we contacted the hotel and they matched the rate which was of great... More

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Worcester, Massachusetts
Top Contributor
88 reviews 88 reviews
29 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is truly 5 stars. Service is excellent. You are greeted with a glass of prosecco and a tour of the former palace. It is a gorgeous hotel. The rooms were spacious and very nice. Large bathrooms and in room bar. The breakfast does not offer a huge selection, but a very nice one, and you can order eggs... More

Was this review helpful? Yes 1
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you so much for your very positive comments regarding your recent experience at Relais Santa Croce. I will be delighted to share your review with the entire team and we hope to serving you in the near future. No doubt that we will all do our utmost to gain 5 points on TripAdvisor this time! With warmest... More

Coquitlam, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Just spent 5 days at this hotel in a suite, very nice bathroom and wonderful people , the food and beverage is a bit more pricy but still reasonable given the location of the hotel. We found there to be amble a space to unpack and store our clothe however we did find so e previous guest garments in the... More

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Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, I sincerely thank you for posting your excellent review on Tripadvisor. In this kind of job that we do with a smile every day, such feedbacks really make a difference and remind us the most gratifying reason why we have chosen this life. It is also very important because it means that we are on the right track... More

Clarksdale, Mississippi
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My husband and I booked this hotel for our 25th anniversary. It was our first time in Italy and we arrived at the Relais Santa Croce after a fabulous 6 night stay at the Waldorf in Rome. We had high hopes upon arriving as the reception and sitting areas were very nice, but it all went downhill after our initial... More

Was this review helpful? Yes 3
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Mrs. and Mr. Morris, Thank you very much for your review on TripAdvisor which I did not expect in this terms in consideration of the long correspondence we had privately. As you know I personally contacted you following your report about the issue with the doorman during your stay. First of all I am extremely astonished that although your... More

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 15, 2014

I come to Florence twice a year for work and last June i stayed at The Relais Santa croce, the hotel is perfectly located ,right in the heart of the city close to museums, restaurants and bars and best shops in town, plus right next to the most famous Italian "Enoteca" (the Enoteca Pinchiorri) the rooms are spacious and elegants... More

Was this review helpful? Yes 2
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you so much for sharing with us and with TripAdvisor community your recent experience at Relais Santa Croce. I am extremely happy to read you had a wonderful time here with us in Firenze and be sure that I will share your review with all team. As you wrote, you travel to Florence twice a year and... More

Westport, Connecticut
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 13, 2014

Two weeks, four cities, and this was our one hotel for the entire trip (the rest were Airbnb rentals). Carefully selected, expecting a lot---we are formerly from New York city and San Francisco proper---and it exceeded our expectations. Relais Santa Croce is class, comfort, and style wrapped up in a lovely, friendly package. From the moment we arrived to the... More

Was this review helpful? Yes 1
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you so much for sharing on Tripadvisor your recent stay at Relais Santa Croce. I extremely glad to hear you had a fantastic stay with us and rest assured that I will share your comments with the entire team, which will be encouraged by your remarks. I am sure you know that we continuously strive to meet... More

Monte-Carlo, Monaco
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 25, 2014

I felt a bit deceived by the information about the room I booked. According to this hotel's standards a junior suite is no more than an ordinary double room with a veranda which, by the way, had not been cleaned once during my stay. The flower pots were littered with cigarette butts (I don't smoke) and dusty. The TV set... More

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Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you very much for having stayed with us at Relais Santa Croce and after the long correspondence we had privately, I thank you for posting your review on Tripadvisor. I am sorry you did not consider room 308 a Junior Suite. As you have experienced, our property is quite unique and the hotel was remodeled within a... More

Salt Lake City, Utah
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 15, 2014

I had high expectations for this property given the price and reviews. After numerous communications regarding the type of room we wanted (Jr. Suite with a view) and told this would be honored, upon check in we found out a different story. We were informed that our request could not be honored. Instead, we were up graded to a larger... More

Was this review helpful? Yes 1
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you for sharing with us your recent stay at Relais Santa Croce. I am very sorry that you did not find your stay with us up to your expectations but I would like to clarify some points raised by you. First of all I have personally checked all correspondence you had with Relais Santa Croce and surprisingly... More

Camberley, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 11, 2014

We expected a modernised 5 star hotel and were rewarded with an unspoiled, almost authentic palace full of charm and history boasting superb service and the best breakfast in town. Superbly located we were able to walk comfortably to all the must see sites of Florence yet return to the quiet assured elegance of what felt our own private residence.... More

Was this review helpful? Yes
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Mr. James, We really appreciate your comments regarding your last stay at Relais Santa Croce. It is always a pleasure to receive positive feedback. I assure you that I will share your comments with our team, who I am certain will be encouraged by your words. Thank you again for sharing your experience, and we all look forward to... More

London, United Kingdom
1 review
5 of 5 stars Reviewed June 3, 2014

I had the privilege of staying at the Relais Santa Croce on the 26th May 2014 and was treated like royalty the minute I stepped through the door. My checking in was smooth and was offered a drink - on the hotel (a glass of champagne) The Hotel is very historic and has been kept up to standard. It is... More

Was this review helpful? Yes
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, I wish to thank you for posting your excellent feedback about your past stay at Relais Santa Croce. It is always a pleasure to receive positive feedback. I will certainly share your comments with the team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and I personally look forward... More

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Additional Information about Relais Santa Croce

Address: Via Ghibellina 87, 50122 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Relais Santa Croce 5*
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Also Known As:
Relais Santa Croce Florence
Relais Santa Croce Hotel Florence

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Amenities

Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#23 Business Hotel in Florence #60 Luxury Hotel in Florence #92 Family Hotel in Florence #158 Romantic Hotel in Florence
Hotel Class
Official Description (provided by the hotel)
A stunning 18th century Palazzo, once owned by the Marquis Baldinucci treasurer to the Pope, is home to this exclusive hotel in the heart of Florence. Relax amidst original frescoes, refined design and city panoramas overlooking the Duomo and the Santa Croce Basilica, frescoed by Giotto. The unique atmosphere of the Music Hall perfectly balances the luxury of bygone times with contemporary comforts: the ideal destination for those seeking the intimacy of a private residence and luxury services. ... more   less 
Number of rooms
24

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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