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All 459 Florence hotels

Relais Santa Croce

5.0 of 5 Hotel   |   Via Ghibellina 87, 50122 Florence, Italy
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Relais Santa Croce

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86%
Ranked #74 of 459 hotels in Florence
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 6 days ago
Amanda S Brighton, United Kingdom
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164 people have reviewed this hotel

Traveler rating
    114
    30
    7
    8
    5
See reviews for
23
93
5
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • Italian first
  • Portuguese first
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English first
Brighton, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

As soon as I walked through the door I knew I would love this hotel & I was very lucky to have a lovely room with a view of the Duomo. The staff were wonderful and very helpful, the only problem we had was finding our way around the hotel, however this meant that we got to see the true... More

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Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, I thank you so much for your recent positive review. Your words are very important to us and we shall always try our utmost to go beyond your expectations. Grazie and we look forward to welcoming you back to Firenze in the near future. Daniele Carta General Manager Relais Santa Croce, Florence More

Bordeaux, France
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I liked this hotel from the first minute when I came inside. The staff is very pleasant and helpful. One problem is that reception is situated on the second froor and nobody invites you near the main entrance, you should guess where the reception is. All the rest is perfect-breakfast, restaurant, rooms, sleeping conditions, silence and of course, location! I... More

Was this review helpful? Yes 1
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you very much for your recent comments regarding your stay at Relais Santa Croce. I will be delighted to share your comments with our team, which I am certain will be encouraged by your very nice words. I am sure you know that we continuously strive to meet your needs and expectations and we will be honored... More

Chester, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at this hotel for my birthday weekend in March and it was brilliant. The hotel is in a small side street but once inside the place is stunning, the staff were attentive, charming and discreet. The interior is like staying in a large private house and I would recommend the Santa Croce to anyone visiting Florence. Convenient location... More

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Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, I would like to thank you for posting your positive feedback about your recent stay at Relais Santa Croce. Your excellent impressions are very important to us to always maintain the tradition of high standards and good service. I wish to assure you that I will share your comments with all Team, which will be encouraged of doing... More

New York City, New York
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Upon arrival we were greeted by a wonderful and friendly doorman. BUT then the experience changed! I came with two girlfriends and reserved a room. When we arrived we were told that it was impossible for the three of us to share a hotel room. And had to pay for another room! We booked the hotel for three nights and... More

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Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you very much for your review. I am extremely sorry to learn that you were dissatisfied about your stay at Relais Santa Croce. Regarding your room allocation as clarified when you checked in last October 2013, the reservation was for two adults and not for three. For triple rooms we are forced to allocate Junior Suite or... More

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2014

An extremely historic property in a central setting, Relais Santa Croce was an incredible stay. I loved the way the hotel was furnished, the way the room was historic but with modern comfortable touches, and the staff were perfect.

Was this review helpful? Yes 1
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, Thank you so much for your comments regarding your last stay at Relais Santa Croce. I will be delighted to share your comments with the entire team, who I am certain will be encouraged by your remarks. I am sure you know that we continuously strive to meet your needs and expectations and we will be honored to... More

Calgary, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2014

Accustomed to staying in Piazza Santa Maria Novella, the location at first was a stretch for us. However we were quickly won over by the warmth of welcome, the relaxed luxury of the lounge, cleanliness of the rooms - and after one night - quality of the beds and the resulting sleep. Had a room overlooking the front street -... More

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Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Mr. Gerry, I would like to thank you for posting your excellent feedback about your past stay at Relais Santa Croce. It is always a big pleasure reading about your high satisfaction and I am very happy to read that you have now found a new hotel "address" in Firenze. Be sure that I will share your comments with... More

Carrollton, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2014

With only one block away from Santa Croce, you will easily find your way back when you go out wandering on your own, with the Duomo not far away. I was whisked up to the check-in desk and sat down with a glass of Prosecco and sweets. The public areas were resplendent and reminded you that you were in an... More

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Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Mrs. Nancy, Thank you very much for sharing your experience at Relais Santa Croce. Your kind words will certainly encourage us of doing even better. I assure you that we would be more than honored to be your "home away from home" for all your next trips to Firenze and we all look forward to serving you in the... More

Coventry, United Kingdom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 22, 2014

I spent 4 nights at the Relais Santa Croce in early January . We had a lovely room with views across the rooftops to the Duomo , it had character and comfort. Probably not quite as luxurious as some 5 star hotels but with real charm. The staff are very helpful and made us feel very welcome, we asked for... More

Was this review helpful? Yes 1
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Bossyjane, Thank you so much for your comments regarding your last stay at Relais Santa Croce. I will be proud to share your comments with the entire team, who I am certain will be encouraged by your words. We shall be honored to be your "home away from home" for all your next trips to Florence and I would... More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2013

We were pleasantly surprised by the elegance and comfort of this once historic palace. Our stay was from Dec. 3 to Dec.8. Knowing this is a Releais/ Baglionni property assured us that this hotel would be special. We had the room with the Duomo view; it was like looking at a postcard shot. The staff was great and friendly. Breakfast... More

Was this review helpful? Yes 1
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Mrs. Tina, I would like to thank you for posting your excellent feedback about your past stay at Relais Santa Croce. It is always a big pleasure reading about your high satisfaction and be sure that I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing... More

Hong Kong, China
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 11, 2013

This is a 24 room hotel nested in an old mansion. We stayed Nov 25 - 29. We booked this hotel because the famous 3-star restaurant is in the hotel and we can conveniently go back to room after dinner. It is typical of a mansion-converted hotel where rooms are all differently decorated. Front office staff toured us around the... More

Was this review helpful? Yes 1
Daniele_Carta, Direttore generale at Relais Santa Croce, responded to this review

Dear Guest, I would like to thank you for posting your positive feedback about your past stay at Relais Santa Croce. Your good impressions are value-added for us to always maintain the tradition of high standards and good service. I am anyway sorry to read that you did not sleep very well during the stay and I am furthermore sorry... More

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Additional Information about Relais Santa Croce

Also Known As:
Relais Santa Croce Hotel
Relais Santa Croce Florence
Relais Santa Croce Hotel Florence
Address: Via Ghibellina 87, 50122 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#36 Luxury Hotel in Florence
#55 Business Hotel in Florence
#81 Romantic Hotel in Florence
#105 Family Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Relais Santa Croce 5*
Official Description (provided by the hotel):
A stunning 18th century Palazzo, once owned by the Marquis Baldinucci treasurer to the Pope, is home to this exclusive hotel in the heart of Florence. Relax amidst original frescoes, refined design and city panoramas overlooking the Duomo and the Santa Croce Basilica, frescoed by Giotto. The unique atmosphere of the Music Hall perfectly balances the luxury of bygone times with contemporary comforts: the ideal destination for those seeking the intimacy of a private residence and luxury services. ... more   less 
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