Everything about it was horrible. The service, cleanliness, comfort, etc. We asked the front desk for help on how to find out about tours and they just stared at us blankly and said they didn't know. Never smiled once! The beds were ridiculously hard and unconfortable. Place didn't look very clean either. Plus, the main attractiion (Duomo) was far from... more

Distant from town, they did not reply to our email asking for directions to them (with 3 day's notice) A glum faced greeting upon check-in, a gym that I was not allowed to use (first I was told it was not free with the room, then when I offered to pay, was told the equipment was " too new" to... more

Like other reviewers, we stayed there because it is touted as being 500 meters from the airport and we were hoping to just walk to the terminal for our early flight the next morning. It might be 500 meters from some corner of airport property, but we had to take a taxi anyway. We also booked because we'd had success... more

I picked this hotel because we had an early flight out of Florence and didn't want to deal with traffic. Everything had a funny smell, especially the elevator. The bed had springs poking through the mattress and my pillow felt like it was stuffed with small potatoes. Most of the staff was helpful but one clerk refused to let us... more

This Hotel is Disgusting!!!! Very old. With a bad smell. Old and dirty rooms. Far from the city. Don`t stay here!!!!! more

I stayed at this hotel 2 nights as part of a Trafalgar Tourist Tour to Italy. It was more than enough. Very small room..bed unconfortable and the bathroom was the worst..Would not recommend this hotel. Very noisy, directly on mainroad. This hotel is well below acceptable standard, the worst hotel of our tour and the worst I have ever stayed... more

I stayed at Hotel Concorde for one night as part of a Contiki European Tourist Class Bus Tour and that was enough! This hotel was well below the standard of other hotels we stayed at. The rooms were small but the bathroom was the worst! It was cramped and very dirty. I do not consider myself to be a particular... more

I stayed in this hotel as part of a Contiki tour. Room was small.....very small. Somebody in my tour complained that they didn't have a bathroom when they should have. That little door that looks like a wardrobe door, open it up. Hey presto, there is the bathroom! Firstly, I will go on about the bathroom as this has to... more

We stayed at the Hotel Concorde for two nights in June, as part of a Trafalgar Breakaway tour, and it was definately the worst hotel on tour, and in fact the worst we have ever stayed in our lives! The hotel itself seems to be catered specifically for tour groups and is 15 mins taxi-ride from anywhere of interest (typical... more