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Hotel Berna

Certificate of Excellence
2.0 of 5
Hotel website
Largo Fratelli Alinari, 11 | Santa Maria Novella, 50123 Florence, Italy
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€119 off room rate
Hotel Berna
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Ranked #179 of 543 Florence B&B and Inns
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
Derek S Bath
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230 reviews from our community

Traveler rating
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    90
    13
    2
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bath
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just got back from a 2 night stay. Good points are definitely the staff. Very helpful and friendly. Rooms were large. décor a bit odd and tired but then its a 2 star budget hotel and for the price it was excellent value. Breakfast was standard tourist continental. Please get a better toaster! Its on the 4th floor and there... More 

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Nadia D, Responsabile relazioni con la clientela at Hotel Berna, responded to this review

Consider your opinions to improve . We always take into consideration the comments of our guests to be able to correct errors and to improve our services and we will certainly do so with her . However, we hope to have in the future is still a chance for them during their stay at the height of his expectations Nadia... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 28, 2014

Stayed for three nights with family of five. Room was decent size (kids are young so able to share a bed). Very friendly and helpful staff, clean and bright property. Extremely close to rail station which was good for us, but very easily walkable into town. Only downside was very small Lucy in the building but didn't bother us. Would... More 

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Nadia D, Responsabile relazioni con la clientela at Hotel Berna, responded to this review

Thank you so much for your kindness. We'll wait for your coming back. Ciao from all the staff. Nadia & Staff More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2014

I was very impressed with my stay at Hotel Berna and in particular with the great service Nadia offered (I was leaving very late at night and she allowed me to leave my bags and stayed until after 9pm when I collected them). The room was good with nice quirky décor although a few things were in need of fixing.... More 

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Nadia D, Responsabile relazioni con la clientela at Hotel Berna, responded to this review

thank very much. Nice person. Very nice guest. un bacio da Firenze Nadia & Staff More 

Wellington
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 8, 2014

This is a very nice B&B close to everything!! The staff very helpful & friendly, room classically Italian. Breakfast very good in quaint room. The only issue we had was finding it! I think they need to make it clear that in this building there is a different hotel on each floor!! Hotel Berna is on 3rd floor. The lift... More 

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Nadia D, Responsabile relazioni con la clientela at Hotel Berna, responded to this review

Thank you so much for your kindness. I hope you'll come back again. Cheers. Nadia & Staff More 

Stockholm, Sweden
Top Contributor
62 reviews 62 reviews
61 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed September 19, 2014

I stayed here for one night but impressed by the friendly stuff and stylish room. This place is quite close to the train terminal, but takes time to find. You can have in-room breakfast, the food is not bad.

Was this review helpful? Yes 1
Nadia D, Responsabile relazioni con la clientela at Hotel Berna, responded to this review

Dear Guest , thank you so much for your review and for your kind words. It has been a great pleasure for us to welcome you during your stay. This is a special moment in the life and we are very pleased that you have chosen us for this. We wish you a wonderful life and look forward to welcoming... More 

Doha, Qatar
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 30, 2014

Location is the best offer from this hotel! Exit from the front of train station, cross the street then you will find mcdonalds. The hotel is on the same block. The check in was smooth and the staff was really nice. She gave us directions and map. Outside the room they provide us with free water and ice which really... More 

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Nadia D, Responsabile relazioni con la clientela at Hotel Berna, responded to this review

Thank you for the wonderful review I wanted to share with all users of Tripadvisor. His compliments make us proud of the work we do and certainly we are even more delighted if our efforts are widely recognized by our guests, as in this case. It was a pleasure to have you as our guest and we hope to see... More 

United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 28, 2014

This was our worst experience during our Europe tour by far. We had a late flight into Florence which we had emailed the staff about several times before we came in and the staff said that they would be there (you just ring a bell to let them know), but they were not when we arrived even though we arrived... More 

Was this review helpful? Yes 1
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 20, 2014

This was a very clean well furnished good hotel that was made a great hotel by the warm friendly extremely helpful staff . Nadia was a treat.from check in to showing us how to get into the free car park to cooking us breakfast in the morning . The rooms are very nice, free wifi and very convenient to trains... More 

Was this review helpful? Yes
Nadia D, Responsabile relazioni con la clientela at Hotel Berna, responded to this review

Thanks so much for this nice review:-) Know that you appreciated our work gratifying and encourages us to improve more and more. We always try to make our clients stay a special experience and know that he achieved this goal makes us really happy. Thank you again for your visit. Nadia & Staff More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 2, 2014

Just checked out today. Spent two nights there. 95 euro a night. Right by train station where we had to meet a tour to the cinque terra. Really appreciated the short walk when we got back. Breakfast was well done. Walked to see the David and convenient to take the bus. Very nice balcony and close by lots of restaurants!!... More 

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Nadia D, Responsabile relazioni con la clientela at Hotel Berna, responded to this review

Thank you so much for your kindness. We'll wait for your coming back. Ciao from all the staff. Nadia More 

Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 13, 2014 via mobile

We arrived in Florence after flying from Melbourne to Milan and a two hour train journey. We were tired, but this abated once we arrived at the hotel, and were greeted by the really friendly staff, especially Nadia Francesca. The hotel is on the third floor and serviced by a lift. Our room for a family of four was ready... More 

Was this review helpful? Yes
Nadia D, Responsabile relazioni con la clientela at Hotel Berna, responded to this review

We have no words to thank you for this wonderful review. We always try to pamper our clients so that they feel a bit at home, and to know that this has helped to make your stay special is for us a great pride. Your warmth and your kindness comfort us and drives us to improve more and more. We... More 

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