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All 513 Florence B&Bs / inns

Hotel Berna

2.0 of 5 Small Hotel   |   Largo Fratelli Alinari, 11 | Santa Maria Novella, 50123 Florence, Italy
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Ranked #136 of 513 Florence B&B and Inns
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed July 20, 2014
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213 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 of 5 stars Reviewed yesterday NEW

This was our worst experience during our Europe tour by far. We had a late flight into Florence which we had emailed the staff about several times before we came in and the staff said that they would be there (you just ring a bell to let them know), but they were not when we arrived even though we arrived... More

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Senior Contributor
27 reviews 27 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 20, 2014

This was a very clean well furnished good hotel that was made a great hotel by the warm friendly extremely helpful staff . Nadia was a treat.from check in to showing us how to get into the free car park to cooking us breakfast in the morning . The rooms are very nice, free wifi and very convenient to trains... More

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3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 2, 2014

Just checked out today. Spent two nights there. 95 euro a night. Right by train station where we had to meet a tour to the cinque terra. Really appreciated the short walk when we got back. Breakfast was well done. Walked to see the David and convenient to take the bus. Very nice balcony and close by lots of restaurants!!... More

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Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 13, 2014 via mobile

We arrived in Florence after flying from Melbourne to Milan and a two hour train journey. We were tired, but this abated once we arrived at the hotel, and were greeted by the really friendly staff, especially Nadia Francesca. The hotel is on the third floor and serviced by a lift. Our room for a family of four was ready... More

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4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 27, 2014 via mobile

Hotel at 3rd floor with a small lift. Nice staff, nice breakfast, nice room although the furniture a little dated. Very good location: just one block from the train/bus station, same row with mcdonalds & a convenient store.

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Southampton, United Kingdom
2 reviews
4 of 5 stars Reviewed May 20, 2014

My husband and I have just returned from a fantastic three night break in Florence, staying at Hotel Berna. The staff were so friendly and helpful. On check out they were happy to store our bags until we were ready to leave for the airport. The rooms were not modern but 'classic' in decor and maybe a little on the... More

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Sydney, Australia
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2014

The room was well appointed, clean with nice refreshments in the room. The hotel was located a block from the train station which was very convenient for us. It was a pleasant walk to most amenities and attractions. The buffet breakfast was delicious and catered for a broad range of tastes: European, American and Asian - they really try to... More

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bernahotel, Responsabile reception at Hotel Berna, responded to this review

Dear Guest , thank you so much for your review and for your kind words. It has been a great pleasure for us to welcome you during your stay in Florence. This is a special moment in the life and we are very pleased that you have chosen us for this. We wish you a wonderful life and look forward... More

Hennepin, Illinois
17 reviews 17 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 13, 2014

This family-owned and operated hotel made our trip to Italy so special. It put us in a good mood right off the bat. Friendly front desk staff and a nice cozy room on the first floor was truly appreciated after an 8 hour flight and one hour train ride. The bathroom had a heated towel rack and comfy towels. Also... More

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bernahotel, Responsabile reception at Hotel Berna, responded to this review

We have no words to thank you for this wonderful review. We always try to pamper our customers so that they feel a bit 'like home, and know that this has helped to make your weekend special is a great pride for us. Your warmth and your sweetness comforts us and encourages us to improve even more. We hope to... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2014

From the moment I stepped into the hotel, the welcome was warm and friendly. The woman at reception seemed sincerely concerned with the comfort of her guests. I arrived early in the morning, she did her best to see if there was a room I can check in before hours; when there wasn't, she was very nice about storing my... More

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bernahotel, receptionist at Hotel Berna, responded to this review

It's the minimun we can do! help our guest, find the best solution for them, feel at home.... Thank you very much for your time spend to write us something, and for the wondeful words. It was a pleausure for us to meet you. Hoping to see you again in the near future... Ciao Francescaa & Staff More

Kuala Lumpur, Malaysia
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 19, 2014

Very nice and helpful staff. My husband and I stayed in this hotel in June 2013 based on the reviews. But very disappointed, apart from the good location that near to the train station, friendly and helpful staff; the room is old, dated and most of the furnitures are falling apart and some were glued back. The table top in... More

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bernahotel, receptionist at Hotel Berna, responded to this review
Google Translation

Gentile ospite, ci dispiace molto che il suo soggiorno nel nostro Hotel non sia stato all'altezza delle sue aspettative. Ovviamente... More

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Additional Information about Hotel Berna

Address: Largo Fratelli Alinari, 11 | Santa Maria Novella, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Berna 2*
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Also Known As:
Berna Hotel Florence

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Hotel & grounds (10)
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Free High Speed Internet ( WiFi ) Room Service Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
It's easy to fall in love with Florence, and it's inevitable that you will fall in love with the 2-star Hotel Berna.It will be the lovely rooms and friendly hospitality; it will be its convenience to Santa Maria Novella train station; it will be because this hotel makes a stay in Florence for work or pleasure even more pleasant.Whether your favorite sights are the fascinating Galleries of the Accademia, or the fun boutiques on the shopping streets of the town center, Hotel Berna in Florence makes them easier to reach than ever. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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