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Hotel Berna

Certificate of Excellence
2.0 of 5
Hotel website
Largo Fratelli Alinari, 11 | Santa Maria Novella, 50123 Florence, Italy
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€71 off room rate
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1 room 1 guest
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253 Reviews from our TripAdvisor Community

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Traveler rating
    129
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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  • All months
    (253)
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    (83)
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Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

Located very close to station, rooms were large, spacious, comfortable and clean The lady who attended us was nice to stay late for check in at night ( as our train got delayed) As mentioned in other reviews, they use blue light in the night, not sure why :) Decent breakfast - though the dining area seemed too cramped, with... More 

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Nadia D, Responsabile reception at Hotel Berna, responded to this review

Dear 12lucie, thank you so much for your words that make us satisfied of our work! An hug from Florence and see you soon !!! Sara More 

Brisbane
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here four nights in August 2015. We stayed in a double room with private bathroom and paid about 50 euros a night. I booked through the hotel website as I found the rate cheaper than on other websites. The hotel was easy to find from the train station. The hotel is on the third floor of the building.... More 

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Nadia D, Responsabile reception at Hotel Berna, responded to this review

Dear Kate G, thank you for written about Hotel Berna! When you came to the Hotel there was a severe storm that damaged many structures. So in the days after the water system in the area it was stopped a few hours and at other times the water pressure was reduced by the water company to allow to repair the... More 

Pori, Finland
Level Contributor
125 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel was quite hard to find at night : hotel is located in one floor without no own enterance or sign. Room was spacious and old-fashioned . In large bath there was window . Air condition worked well. Bed was good. There was fridge and kettle in the room . Breakfast served in small but cozy room. Breakfast was basic... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2015

My friend and I are currently checking out of the hotel and I wanted to review this place immediately so other travelers can make a good decision. I really enjoyed staying at this hotel. My friend is British and I am American. Everyone was very kind, welcome, and spoke very good English. When we had tickets, reservations, etc. to print... More 

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Helsinki, Finland
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 12, 2015

A kind of project is to get the bags to drag the layers, but good help is the world's smallest elevator. The reception lady, Berna was in full swing and we received assistance to all our questions. Our room was really comfortable and home-like. There was a balcony which was a very nice extra. Balcony chairs could have been little... More 

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Nadia D, Responsabile reception at Hotel Berna, responded to this review

Dear Mallo_Pah, thanks for the kind words that you write... We are all pleased that you were good at the Hotel Berna and that you enjoyed the room with the extra balcony. When you stayed, we had not yet put all things in the balcony. Now there are chairs, table, ashtray, and we hope that new plants will flower soon.... More 

1 review
2 of 5 stars Reviewed July 5, 2015 via mobile

Old rooms, no good walls (you hear sounds of the neighbours) , poor bed and the reception told us that there is fire danger because they have old electricity and that is not done ! They also have a bleu light at night and that looks like a stripclub ( see picture !)! Too little elevator and that for a... More 

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Weston super Mare, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 7, 2015 via mobile

Why is this little gem only 2 star rated?! Wouldn't normally look at a hotel with this rating but so glad my friend did! Room was a good size,and we loved the decor,please don't "improve" it! It was 30 degrees in Florence this week and the aircon in our room gave up the ghost. Lovely, lovely Nadia on the front... More 

Was this review helpful? Yes
Nadia D, Responsabile reception at Hotel Berna, responded to this review

Dear guest, we apologize for the inconvenience and we are very sorry for this !!! Also your review will help us to improve our services, starting from the control over the work of our staff. When you will come back, we will be happy to show you the improvements which have contributed. Our best regards and thanks! see you soon... More 

Bath
Level Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed March 4, 2015

Just got back from a 2 night stay. Good points are definitely the staff. Very helpful and friendly. Rooms were large. décor a bit odd and tired but then its a 2 star budget hotel and for the price it was excellent value. Breakfast was standard tourist continental. Please get a better toaster! Its on the 4th floor and there... More 

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Nadia D, Responsabile relazioni con la clientela at Hotel Berna, responded to this review

Consider your opinions to improve . We always take into consideration the comments of our guests to be able to correct errors and to improve our services and we will certainly do so with her . However, we hope to have in the future is still a chance for them during their stay at the height of his expectations Nadia... More 

London, United Kingdom
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 28, 2014

Stayed for three nights with family of five. Room was decent size (kids are young so able to share a bed). Very friendly and helpful staff, clean and bright property. Extremely close to rail station which was good for us, but very easily walkable into town. Only downside was very small Lucy in the building but didn't bother us. Would... More 

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Nadia D, Responsabile relazioni con la clientela at Hotel Berna, responded to this review

Thank you so much for your kindness. We'll wait for your coming back. Ciao from all the staff. Nadia & Staff More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 15, 2014

I was very impressed with my stay at Hotel Berna and in particular with the great service Nadia offered (I was leaving very late at night and she allowed me to leave my bags and stayed until after 9pm when I collected them). The room was good with nice quirky décor although a few things were in need of fixing.... More 

Was this review helpful? Yes
Nadia D, Responsabile relazioni con la clientela at Hotel Berna, responded to this review

thank very much. Nice person. Very nice guest. un bacio da Firenze Nadia & Staff More 

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Staying in San Lorenzo

Neighborhood Profile
San Lorenzo
San Lorenzo’s lively merchants shout out from behind stalls with an array of products in one of the most traditional neighborhoods in Florence. Different ethnic groups join together in the large outdoor market of San Lorenzo and in the Central Market, a vast multi-floored building. Visitors are bound to fall in love with this area and in particular, with its variety of food, especially those focusing on Florentine dishes as well as international selections. Nobody leaves San Lorenzo without a shopping bag in hand or with an empty stomach.
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