This hotel has a great location, friendly staff, clean room and bathroom. The breakfast buffet was adequate and the service friendly. The person at the reception desk (I remember Valeria) was always friendly and helpful and went out of their way to help. I'd stay here again. more

We spent two nights with my wife at this hotel. I just want to start mentioning the great reception we got. Before checking in we ask the clerk if it was possible to make reservations for the Ufizzi and Accademia gallery. Two seconds later it was done... She saved us lots of time. Also very helpful when I needed to... more

The reception cannot speak fluent English and are not that helpful with providing info from the tourist point of view. Minimalist is their objective decor. It comes off looking very barren and stark and not in an elegant modern kind of way. I will say that the bathroom did not smell and was overall clean. I'm glad they provide slippers... more

Great location. Good staff Not much of a room. Double room very small. Minimal furniture. Not even a shelf in the bathroom for toiletries. Bad smell in room. Worst lighting I have ever seen in a hotel room. Modest breakfast. more

Location: The hotel is very close to the river and close to all of the major attractions. Rooms and general decor: Our room was reasonably decorated with white walls, a few paintings and two beds pushed together to make a double/ queen-sized bed. The ceilings were high and the room was ventilated. Contrary to what I had read from, presumably,... more

This place has nice and helpful staff, a great breakfast, and is about 20 minutes walking time from the heart of Florence. The neighborhood surrounding this hotel is not the least bit scenic. An ATM is located across the street. Nice rooms. The river is several short streets from the hotel. more

The hotel was very modern, comfortable and clean. The staff were very friendly and helpful and provided maps of the city without us having to ask, and we were also able to buy the city bus tour tickets at reception which were cheaper than actually buying on the bus. The hotel was about a 10 minute walk from the Ponte... more

I've stayed there overnight, and enjoyed the location between the old town and the SNM station, near the Arno river. There are small shops, bars and ATMs nearby. Professional and helpful staff, decent breakfast (included), good price when booked online, clean rooms, comfortable beds, free (wired) in-room Internet, big LCD TV with some basic English channels. Functional and clean bathroom... more

I have stayed at the Hotel Palazzo Ognissanti on 2 different visits to Florence in the past 6 months. On both occasions I have found the front desk staff more than helpful and quite candidly, better than the service provided in some concierge desks at 5 star hotels. The location of the Hotel Ognassati is close to everything, but far... more