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All 459 Florence hotels

BEST WESTERN Palazzo Ognissanti Hotel

4.0 of 5 Hotel   |   Via Maso Finiguerra 12r, 50123 Florence, Italy (Formerly Primavera Hotel)
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Ranked #172 of 459 hotels in Florence
A recent review
5 of 5 stars reviewed 1 week ago
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424 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Barcelona, Spain
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

60s ambient room. Room 218 in other buildind afterwards firedoor. Very noisy window and we almost die frozen. This 4 stars is not an hotel.... IS A HOSTEL!!! Please recommend this hotel to your best enemies.

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Good afternoon Mr. David G., thank you for the comment left on Tripadvisor: it's very important for us to understand our guests' experiences to have the possibility to adjust our flaws and improve our appreciated hotel. Best regards. Gianni Andreucci Resident Manager Best Western Hotel Palazzo Ognissanti More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

First of all, the hotel staff is absolutely amazing. The reception Clarks are very kind and very helpful. The room service is excellent, and the room itself is neat and cozy. The breakfast is tasty and varied. Also, the location of the hotel is great, only about 10 minutes walk from the S. M. Novella train station and most of... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dera Neta B, thank you so much for the praises to the hotel clerks, who are the real added value here at Palazzo Ognissanti. I'm also pleased you wanted ot emphasize the quality of our rich breakfast and the central position of our hotel, near to all the main monuments ( like the Duomo or Ponte vecchio) and only 300... More

Tarxien, Malta
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Location, style and cleanness of rooms.Nearby the centre of the old town, train station and all bus stations.Staff attention was great, breakfast was rich.Great value of money.One of a kind place to be, to smell the spirit of this amazing city. We'll be back for sure.

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dear Louise F, It has been a real pleasure to receive your kind comment about us where you have emphasized our strategic position in the heart of our wonderful town. Thank you for the praises to our clerks and to the breakfast, two strong points of Palazzo Ognissanti: we are proud to hear that we've been a great value of... More

Utrecht, The Netherlands
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 24, 2014

Great place to stay in Florence. The location is nearby the centre of the old town. It is also nearby the train station and all bus stations. A short walk brings you to the Arno. Some good local shops and restaurants complete the great experience. The hotel itself is not a modern square building. So not all rooms have the... More

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Vernon, Connecticut
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 28, 2013

My Family and I stayed 3 nights last week here in Florence. Easy access to SMN, really just a quick 10 minute walk away. The staff (Francesca, Hanan and i forgot another) were just wonderfully helpful and so nice! Our rooms had balcony's, they were very clean and comfortable. The Breakfast Buffet that was included was fantastic and the staff... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Many, many thanks for your kind review about us Kelly L! I'm very impressed because once again I receive a comment in which the guest emphasizes the courtesy and professionalism of our clerks and this pleases me more than everything: thank you in Hanan, Francesca and the whole staff's name! I'm also pleased you noticed our breakfast service and wanted... More

Singapore, null, Singapore
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 17, 2013

The hotel to be if you are in Florence less than 3 days. Its walking distance from the main train station. Its walking distance to literally everywhere in Florence. We hardly took any transport around. The ladies at the reception are more than willing to help with any queries including suggesting dining places and tours.

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dear SreeGanesh, it's been a pleasure to receive your comment on Tripadvisor. Thank you so much especially for the praises to our strategic position and to the front desk staff, which are 2 strong points of Palazzo Ognissanti. I wish to have you within our guests in the near future to have the pleasure to serve you again. Warm regards.... More

Mumbai (Bombay), India
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 3, 2013

We stayed in the hotel for 3 days between 19-22 of November. We arrived from Nice by train. The location of the hotel is clearly is its USP. 5 mins stroll to Florence SMN station and SITA bus terminal. These travel options closeby helped us plan trips to more places around Florence. The hotel is also close to quite a... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dear vivek 1577, believe me: it's always a great pleasure when I receive such reviews, because they make me realize that we have achieved what we were aiming for in a number of important areas. Your focus on our staff's attitude towards the guests pleases me very much since it emphasizes that our daily efforts to meet our clients' needs... More

Lucknow, India
Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 10, 2013

In Florence this hotel option was a good option - the Train Station was a 5 min walk and the Hop off Hop on bus stop was also a 5 minute walk - the river is also walking distance - u can walk to the Cathedral and experience the shops and the nice bakeries and food joints on the way... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Hello raijvdeepali, I just want to thank you so much for having chosen us and for your kind comment on Tripadvisor about your experience at Palazzo Ognissanti. It's good to know you had a nice time here with us and noticed the excellent position of our hotel, close to the main monuments but also to the river and the train... More

Mumbai, Maharashtra, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2013

If visiting Firenze/Florence this is the hotel to stay in. Very classy,comfortable & cosy. Very friendly staff and ever helpful. Very well situated in Santa Maria, Firenze. Best directions to all POI are very well given & directed by the reception staff. Excellent variety of breakfast,specially for strict vegetarians like myself.. Clean sheets, towels and rooms. Excellent elevators.

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dear Ajay B You have been so kind to post this nice comment on our structure! It's a pleasure to know that you enjoyed the overall service provided by us, especially the Breakfast which actually presents items which are also suitable for vegeterian people. Thank you also for the praises to our charming staff, always ready to give directions and... More

New Jersey
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed October 10, 2013

I don't know how some folks gave this hotel a 3+ rating. Those people either don't travel often or don't know what a good hotel is. I'll get right to the main points Pros: - Front staff, particularly Francesca, were very friendly and helpful in recommending good restaurants. - Centrally located within walking distance of all the main sites -... More

Was this review helpful? Yes 2
Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dear atkahuna, thank you very much for your review, especially for the prasises you kindly reserved to our front desk staff (Francesca thanks you so much for quoting her...) . I'm glad you wanted to underline other two very strong point of our hotel , that is our high quality Buffet Breakfast and our central, strategic position near to the... More

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Additional Information about BEST WESTERN Palazzo Ognissanti Hotel

Also Known As:
Best Western Florence
Florence Best Western
Address: Via Maso Finiguerra 12r, 50123 Florence, Italy (Formerly Primavera Hotel)
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#78 Luxury Hotel in Florence
#126 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Palazzo Ognissanti Hotel 4*
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