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All 461 Florence hotels

BEST WESTERN Palazzo Ognissanti Hotel

4.0 of 5 Hotel   |   Via Maso Finiguerra 12r, 50123 Florence, Italy (Formerly Primavera Hotel)
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Ranked #169 of 461 hotels in Florence
A recent review
5 of 5 stars reviewed 1 week ago
Michele145 Toronto, Canada
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456 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Toronto, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Would definitely stay there again! Great location near the Arno River, historic city centre and train station. As a solo traveller, I felt very safe. Amazing staff, particularly Francesca from the reservation dept. My camera had gotten waterlogged and broke and I was worried that the memory card was damaged, meaning the loss of all of my holiday photos. Francesca... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Many, many thanks Michele 14. It has been a great pleasure to receive your comment. As you properly indicated,the position is a great "plus" of our hotel which is located in a lucky place near to the station and to all the monuments of our wonderful city . The overall cleanliness is another of our strength and I'm proud you... More

Stafford, United Kingdom
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Please do not read this as a bad review as it is not what is intended- just a truthful account of one nights stay. We booked this hotel via our sat nav and were told buy the receptionist she only had one room left and that we could look at it before booking in. We told her we didn't mind... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Hello kurtjane, I thank you very much for your comment and for the kind praises to the hotel overall cleaning. The room you reserved was actually the last one available that day and therefore it wasn't impossible to change: I'm really sorry if you didn't like it..... unfortunately these are the disadvantages one may have when making a last minute... More

New Delhi, India
Contributor
17 reviews 17 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For a first time visitor, the Palazzo Ognissanti is very nice option. The hotel is just a 5 mins walk from the Santa Maria Novella station and 2 mins away from the River Arno. An old-world hotel, they don't have an in-house restaurant, but their staff gave us plenty of nice tips for eating options nearby. The receptionist Chiara was... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Hello Dasdeva, Thank you very much for this kind review from which I can understand how much you loved to visit our awesome city and to stay at Palazzo Ognissanti. I agree with you when you emphasize that our hotel has a great strength in its position: we are near to the train station, to Ponte Vecchio, Duomo and the... More

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the Best western Ognissanti from July 20-23 2014 and were happy we selected this hotel. Hotel staff was superb and very helpful when we had a minor issue with our hotel the first night. We were moved to a "garden room view" for the remainder of our stay - fantastic room all because of the excellent hotel... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dear Angie 118, It's good you have decided to share your good impression about Palazzo Ognissanti with the Tripadvisor community. Your comment made all of us happy: than you for empahzising the professionalism and cordiality of our staff ( particular thanks from Hanan for the personal praises to her), the rich and high - quality Breakfast and the central position... More

Contributor
20 reviews 20 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On a business trip in FLR so went for a single room...BIG MISTAKE... I received a room located in a mezzanine at the top of a spiral staircase (room 403) which was a single room. First of all, I noticed a strong smell of damp (possibly mixed with a cigarette smell too) which was very unpleasant. I called the reception... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dear ebrousse, let me start by thanking you for the nice words about the location of Palazzo Ognissanti ( near to the central station and close to the main city monuments and Fair Center ), but also for the praises to our employees: as you could see we are always well disposed towards our guests and we do our best... More

Watford, United Kingdom
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is situated about 3 mins from the river and a maximum of 15 min slow walk (it was 28%+ most of the time) from most major landmarks. It was good value, clean and the staff were fantastic, polite, helpful and knowledgeable about the city, attractions and restaurants. Not sure that the general hotel facilities warranted the 4th* but the... More

Was this review helpful? Yes 1
Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dear Kevin S, I think in a few words you have made a perfect summary of Palazzo Ognissanti! Actually, our structure is located in a superb position a few metres far from the station, near to the main monuments and Congress center, has an impeccable cleanliness and most of all a wonderful staff made up of persons always ready to... More

Naples
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

The hotel has a great location, which, coupled with an amazing staff and very clean rooms makes the stay there very enjoyable. What amazed me the most was the kind way that the crew treated you and wanted to help you in the best way. The breakfast is well served and the food is replaced until the last minute. The... More

Was this review helpful? Yes 1
Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dear RafaelaZM, it has been so nice to receive such a kind comment about our hotel! Yes, you're completely right: I agree with you when you say that our charming staff is our main point of strength: actually every day our clerks strive to forward a great experience to all our guests, possibly with a smile on their faces.... Thank... More

Magog, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 1, 2014

Great location; good breakfast but that's about it!!! We did 8 hôtels in our recent trip to Tuscany and that was on the bottom of the list. Rooms need a refresh, hotel need a refresh. The staff was very ordinary. Sorry

Was this review helpful? Yes 1
Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Esteemed SCGM-Martin , I would like to thank you for the review left about our structure, especially for the kind praises to our great points of strenght like the location ( close by the central station and the main city monuments like Duomo and Ponte Vecchio) and our high quality, rich Breakfast. The Hotel Palazzo Ognissanti has its seat in... More

Wychbold
Senior Contributor
27 reviews 27 reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 24, 2014

The staff at this hotel could not have been more helpful throughout our stay. The hotel was chosen based on its locality & initially the room booked for us was considered the best in the hotel. Whilst it was certainly a large room with sofas, large bathroom etc, the lack of a view or a window of any substance other... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Auntywops, your review was an authentic pleasure for us all: I have to tell you that receiving your compliments regarding the location (in the city centre near to the station, Duomo and Uffizi), the rich and varied Breakfast and most of all about our welcoming and helpful front desk ladies has been really good. And this is even more satisfactory... More

Saint Paul, Minnesota
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed June 20, 2014

While conveniently located, the hotel floor plan makes little sense. Several hotel rooms are on the ground floor with guest rooms on the street side. The first night my husband and I as well as the couple we were traveling with occupied these rooms and we could literally here the conversations of people on the street outside our room window.... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Good morning tscollett, thank you for the comment posted on Tripadvisor, and for the praises to our location, a few metres far from Santa Maria Novella station and very close to the main city monuments like Uffizi and Duomo. I apologize to you for the inconvenience reported; most of all I'm extremely sorry that during the night you weren't able... More

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Additional Information about BEST WESTERN Palazzo Ognissanti Hotel

Address: Via Maso Finiguerra 12r, 50123 Florence, Italy (Formerly Primavera Hotel)
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Palazzo Ognissanti Hotel 4*
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Also Known As:
Best Western Florence
Florence Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access
Hotel Style
#73 Luxury Hotel in Florence #120 Family Hotel in Florence
Hotel Class
Official Description (provided by the hotel)
BW Hotel Palazzo Ognissanti is located in an important 19th century building in the historical city center of Florence, on the corner of Borgo Ognissanti and Via Maso Finiguerra. Just minutes away from the Santa Maria Novella train station, from the main city monuments and the Exposition and Conference Center. Nearby there are some of the cities' finest restaurants and typical florentine "trattorias", all within walking distance. The rooms are furnished simply and functionally. WiFi internet connection is free of charge. The Hotel has special agreements with various garages in its surroundings. ... more   less 
Number of rooms
44

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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