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All 461 Florence hotels

BEST WESTERN Palazzo Ognissanti Hotel

4.0 of 5 Hotel   |   Via Maso Finiguerra 12r, 50123 Florence, Italy (Formerly Primavera Hotel)
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72%
Ranked #164 of 461 hotels in Florence
A recent review
5 of 5 stars reviewed 2 weeks ago
RafaelaZM Naples
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442 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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Naples
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel has a great location, which, coupled with an amazing staff and very clean rooms makes the stay there very enjoyable. What amazed me the most was the kind way that the crew treated you and wanted to help you in the best way. The breakfast is well served and the food is replaced until the last minute. The... More

Was this review helpful? Yes 1
Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dear RafaelaZM, it has been so nice to receive such a kind comment about our hotel! Yes, you're completely right: I agree with you when you say that our charming staff is our main point of strength: actually every day our clerks strive to forward a great experience to all our guests, possibly with a smile on their faces.... Thank... More

Magog, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great location; good breakfast but that's about it!!! We did 8 hôtels in our recent trip to Tuscany and that was on the bottom of the list. Rooms need a refresh, hotel need a refresh. The staff was very ordinary. Sorry

Was this review helpful? Yes 1
Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Esteemed SCGM-Martin , I would like to thank you for the review left about our structure, especially for the kind praises to our great points of strenght like the location ( close by the central station and the main city monuments like Duomo and Ponte Vecchio) and our high quality, rich Breakfast. The Hotel Palazzo Ognissanti has its seat in... More

Wychbold
Senior Contributor
27 reviews 27 reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 24, 2014

The staff at this hotel could not have been more helpful throughout our stay. The hotel was chosen based on its locality & initially the room booked for us was considered the best in the hotel. Whilst it was certainly a large room with sofas, large bathroom etc, the lack of a view or a window of any substance other... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Auntywops, your review was an authentic pleasure for us all: I have to tell you that receiving your compliments regarding the location (in the city centre near to the station, Duomo and Uffizi), the rich and varied Breakfast and most of all about our welcoming and helpful front desk ladies has been really good. And this is even more satisfactory... More

Saint Paul, Minnesota
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 20, 2014

While conveniently located, the hotel floor plan makes little sense. Several hotel rooms are on the ground floor with guest rooms on the street side. The first night my husband and I as well as the couple we were traveling with occupied these rooms and we could literally here the conversations of people on the street outside our room window.... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Good morning tscollett, thank you for the comment posted on Tripadvisor, and for the praises to our location, a few metres far from Santa Maria Novella station and very close to the main city monuments like Uffizi and Duomo. I apologize to you for the inconvenience reported; most of all I'm extremely sorry that during the night you weren't able... More

Dubai, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 17, 2014

This hotel is about 10 minutes leisurely walk to the main piazzas of Florence. It has a parking garage within a few hundred metres and is really convenient to find. The reception staff are truly excellent, always helpful and friendly, as well as having great English for us non Italian speakers. The room I was in was on the street... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Hello Dubaibob2, it's nice to know that a top contributor as you are appreciated our hotel, most of all our location ( in the city centre near to the train station and main monuments), the WI -FI connection ( offered for free to all our guests) and the rich American Buffet Breakfast. Special thanks for the praises reserved to our... More

Miami Shores, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 16, 2014

We stayed 4 nights here in May and had a very pleasant experience. The front desk staff were very friendly and helpful; quite gracious. Our room and bathroom were spacious. My only complaint is the shower was so small you could barely move around. Breakfast was good...the breakfast staff not so friendly. The location was great for us.....we walked to... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Hello TexasMB, it was nice to receive your kind comment: thank you so much for the positive comments about our rooms and location (in the city centre, 300 metres far from the train station and at walking distance from the main monuments) about the breakfast and most of all for the praises to our clerks. Every day we strive to... More

Dublin, Ireland
Top Contributor
163 reviews 163 reviews
14 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed June 15, 2014

From the moment we checked in, we've had a very pleasant stay. The room is a good size for the 3 of us for a few nights, tho a longer stay we might become a wee bit cabin fevered. The window over the streets allows us natural light and fresh air AND a morning serenade from local buskers. Bathroom is... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dear aussiemama, it's always a pleasure when we receive a good review, especially when it comes from a Top Contributor like you . Thank you for the praises to the room, and to our sorted and high quality Breakfast service: it's actually one of our strong points. The hotel position, as you have properly highlighted , is a real "plus":... More

Toronto
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014

I went on a European trip, staying in 5 different hotels (all 4-star or better) and this hotel was the BEST service I ever had, thanks to Francesca and the wonderful front desk staff. The front desk people are sincere, genuine people who always were helpful for restaurant tips, and navigating around the city! They are the kind of people... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Jus_fine, Your wonderful review made me happy: it was for me and for my staff a great start to our day! I'm totally aware that the friendliness, kindness and professionalism of our clerks is one of our flegships and I'm pleased that our reception staff has succeeded in conveying you a feeling of genuinity and familiarity ..many thanks for your... More

Halifax, Nova Scotia
Contributor
11 reviews 11 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 5, 2014 via mobile

We were very pleased with this hotel. The staff was wonderful and very helpful. We arrived and were told about local events (free museum night) and given lots of helpful tips for getting around. The hotel was very central and it was only a 10-15 minute walk to most attractions. We were pleased with our room which was spotless and... More

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Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Dear sandandfi, I really want to thank you for this kind review left on Tripadvisor; it was a real joy for us all to receive it. It's good to receive praises to our trade-marks such as the rich and high quality Breakfast, the charming and professional staff and of course the hotel location, near to the train and bus station... More

Lake Arrowhead,CA
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed June 5, 2014

Our taxi driver stated the 4 star hotel was "terrible" when they had no concern for how to get my luggage into the hotel. I had to search all over for a luggage carreir and bring it out for the loading. Then I go into the hotel, search for someone to help me and am told they had no room... More

Was this review helpful? Yes 1
Palazzo_Ognissanti, Direttore at BEST WESTERN Palazzo Ognissanti Hotel, responded to this review

Estimated DortheGal, let me start thanking you for the comment left on this social network: each review that we receive is taken into great consideration ( especially when they come from an expert reviewer as you are) since we expect that it may support us to realize our faults and improve our business. It is true that we had to... More

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Additional Information about BEST WESTERN Palazzo Ognissanti Hotel

Address: Via Maso Finiguerra 12r, 50123 Florence, Italy (Formerly Primavera Hotel)
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Palazzo Ognissanti Hotel 4*
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Also Known As:
Best Western Florence
Florence Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access
Hotel Style
#72 Luxury Hotel in Florence #113 Family Hotel in Florence #156 Romantic Hotel in Florence
Hotel Class
Official Description (provided by the hotel)
BW Hotel Palazzo Ognissanti is located in an important 19th century building in the historical city center of Florence, on the corner of Borgo Ognissanti and Via Maso Finiguerra. Just minutes away from the Santa Maria Novella train station, from the main city monuments and the Exposition and Conference Center. Nearby there are some of the cities' finest restaurants and typical florentine "trattorias", all within walking distance. The rooms are furnished simply and functionally. WiFi internet connection is free of charge. The Hotel has special agreements with various garages in its surroundings. ... more   less 
Number of rooms
44

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