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BEST WESTERN Hotel River

4.0 of 5 Hotel   |   Lungarno della Zecca Vecchia 18, 50122 Florence, Italy
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Ranked #147 of 458 Hotels in Florence
A recent review
4 of 5 stars Reviewed December 19, 2014
LossForAName San Jose, California
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435 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Jose, California
Contributor
12 reviews 12 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 19, 2014

We stayed at the Hotel River for three nights in early December 2014 as part of a group study tour. The front desk staff was friendly and conscientious on check in--which was appreciated, as we had been traveling for many long hours. Our room (a twin) was very clean and comfortable, with nice linens and reasonable mattresses. The room was... More 

Was this review helpful? Yes 3
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear LossforAn, Thank you so much for your really nice word and your feedback after your stay with us. We are more than happy to read that your were satisfied with your stay in our hotel. We also appreciate your kind comments regarding our staff & breakfast. Wishing you a Merry Christmas and a Happy New Year! Kind Regards Esther... More 

Fort Lauderdale
2 reviews
5 of 5 stars Reviewed December 18, 2014

Perfect location, and very modern and clean hotel with large rooms compared to our other accommodations while traveling through Italy. Staff extremely helpful with everything and great breakfast. Would recommend this hotel to anyone!

Was this review helpful? Yes 3
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Massacoocoo, Thank you for choosing us for your vacations in Florence! We are very happy to read your enthusiastic review. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. Please do not hesitate to contact me directly to: direzione.hotelriver@lhphotels.com We wish you Happy Holidays ! Kind regards Esther Enna More 

Contributor
18 reviews 18 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 4, 2014

Loved this hotel. The staff was extremely helpful with restaurant recommendations and helped us with mapping our way around the city. The breakfast was okay - we'd had better at other hotels on our trip - I'd recommend hitting a cafe instead. This hotel is about a five minute walk right down the river to Ponte Vecchio. It has an... More 

Was this review helpful? Yes 3
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear KatieMari, Thank you for staying with us in Hotel River. We really appreciate your great word about our Hotel, through feedback like yours we continue to improve our services. I hope to have the pleasure to welcome you back in Florence. Warm Regards Esther Enna More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2014

Very friendly and helpful staff. They gave us a choice between two rooms, so we were happy to choose the one on the same floor as the reception. Breakfast was very good. I like the fact that they also had slices of tomatoes and not only sweets. The internet in our room was fine. Location was a little out of... More 

Was this review helpful? Yes 2
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Esther, Thank you for your wonderful review. Exceeding expectations is our goal every day with every guest. We are so proud to know that we definitely succeded in your case. I look forward to meeting you personally when you return. Warm Regards Esther Enna More 

Senior Contributor
46 reviews 46 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 19, 2014

Good hotel small but well laid out. Staff on reception lovely, really helpful and no problem helping with directions. Location is very good its close to all the sites about a 10 minute walk. Rooms nice and modern big toilet. Breakfast in the morning wss good. Choice of coffees and teas. Cold meats,cereal,fruit salads,breads and various cheeses. Lovely balcony on... More 

Was this review helpful? Yes 1
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Jacinta W, Thank you so much for your nice words about our hotel and our sevices. We are pleased to know that you have also enjoyed the restaurant 'Le Carceri' which is located not far from our Hotel. Regarding Wi-Fi sistem, has been improved in the middle of October. Sorry to tell you, we could not trace the exact... More 

tonbridge
Top Contributor
73 reviews 73 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed November 17, 2014

Our first visit to Italy was to stay in Florence for our 25th wedding anniversary. My wife booked the hotel, so I had no idea what it would be like to we arrived. Although it's not a big hotel, it's tastefully decorated and clean. All of the staff were very professional and friendly. The breakfasts were very good, and although... More 

Was this review helpful? Yes 1
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Christopher A, Thank you for choosing Hotel River to celebrate you wedding anniversary , and for sharing your experience on Trip advisor. We are very happy to read your enthusiastic review. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We look forward to welcome you back soon! Kind regards... More 

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 12, 2014

very friendly and well positioned hotel. The buffet breakfast was very good. The room was comfortable, just unfortunate it was on the lower ground floor so we had no view and had to put up with guests drinking on the patio outside of the room.

Was this review helpful? Yes 1
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Mike K, Thank you so much for your really nice word and your feedback after your stay with us. We are glad to hear that you enjoyed your holidays in our hotel and we also appreciate your kind comments regarding our staff & breakfast! Please do not hesitate to contact me directly to: direzione.hotelriver@lhphotels.com We are looking forward to... More 

Winchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed November 12, 2014

Not as good as expected especially for a "superior" room. I was bitterly dissapointed with this room and hotel. Room smelt of sewers, was dark and could always hear banging from neighbouring rooms. The room was boiling hot and we got told we could not use the aircon as it was winter, tis resulted in us leaving the window open... More 

Was this review helpful? Yes 1
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Grace B, Thank you for your review regarding your recent stay in our Hotel. We are really sorry to hear that your stay with us was disappointing . We always work to guarantee the best service and to ensure a pleasant stay to our guest.. To achive this goals; I personally always check the breakfast , rooms , in... More 

Worcester, United Kingdom
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 28, 2014

Good walking distance from Central Florence attractions. Also a short walk across a bridge takes you up the hill to the fabulous Michaelangelo Piazzale with panoramic views over the cityand much more. The hotel is on the River Arno with great views from the terrace. The terrace itself is rather small and many of the rooms don't have a view.... More 

Was this review helpful? Yes 4
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Roger777, We would like to thank you for sharing your positive experience with others through tripadvisor! We are extremely happy to read that we were able to fulfill your expectations. We really appreciate your comments regarding our customer service. Our staff members take take their roles very seriously, and try every day, to provide the best customer services Looking... More 

Reading, England, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 24, 2014

We had a very enjoyable stay in this hotel. Our room on the top floor was very clean and comfortable with the added luxury of being just across the corridor from the communal balcony which has lovely views over the river. It is far enough out of town to be fairly quiet but close enough to walk in. There was... More 

Was this review helpful? Yes 2
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear RosF66, Thank you so much for your kind review! We are so grateful to have such thankful and kind guest ! It was our pleasure to have you and couldn't be happier that you ejoyed your trip in Florence ! We hope to see you soon in Hotel River ! Yours sincerely Esther Enna More 

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Additional Information about BEST WESTERN Hotel River

Address: Lungarno della Zecca Vecchia 18, 50122 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel River 4*
Number of rooms: 38
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Also Known As:
River Hotel Florence
Hotel Style:
#66 Luxury Hotel in Florence
#137 Romantic Hotel in Florence

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