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BEST WESTERN Hotel River

4.0 of 5
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Lungarno della Zecca Vecchia 18, 50122 Florence, Italy
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BEST WESTERN Hotel River
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Ranked #147 of 459 Hotels in Florence
A recent review
4 of 5 stars reviewed 4 days ago
Mathwyn Victoria, BC
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453 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Victoria, BC
Contributor
14 reviews 14 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was a comfortable place to stay not far from the Ponte Vecchio. It took us about 15 minutes to walk to the main attractions. My wife and I stayed for 3 nights. The Hotel staff were all friendly and helpful and the breakfast was good and well served. There are restaurants, but mostly back towards Ponte Vecchio - 10... More 

Review collected in partnership with Best Western

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Coventry, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel used to be a convent and is delightfully quirky with no anonymous bland hotel chain mentality. The rooms are comfortable, the bathroom equipped with lovely toiletries and fluffy towels, rooms have tv and minibar, all you could need. The breakfasts were lovely with something for everyone but the hotels best feature apart from location is its wonderfully helpful... More 

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Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear JanW52_13, We are very happy to read your enthusiastic review. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. We really appreciate your comments regarding our customer service. Our staff members take their roles very seriously, and try every day, to provide the best customer services We look forward to... More 

Leysin, Switzerland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Hotel River with 4 colleagues whilst visiting Florence for a workshop nearby the hotel. On arrival the hotel seemed clean and welcoming with a nice reception area and a good location on the river front. We had booked into 3 classic double rooms and 1 classic twin. The rooms varied a little in size but... More 

Was this review helpful? Yes 1
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Cafinlays, Thank you so much for your really nice words and your positive feedback after your stay at Hotel River. We are glad to hear that you enjoyed your holidays. It is really important for us, to read that you were satisfied with your stay in our hotel I hope to have the pleasure to welcome you back in... More 

London, England
Top Contributor
127 reviews 127 reviews
29 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed March 16, 2015

What a joy this was! Booked through the excellent Citalia I was blessed with a glorious room overlooking the river with a little balcony complete with a couple of chairs and a table. They even provided March sunshine so as to make full use of it.The room was fresh , clean, well decorated but I was glad I was solo... More 

Was this review helpful? Yes 1
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Writer, Thank you so much for your really nice words and your feedback after your stay with us. We are glad to hear that you enjoyed your holidays in our hotel and we also appreciate your kind comments regarding our locations staff & breakfast! Please if you are planning to be back in Florence send me an email to... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 10, 2015

A quite hotel with nice helpful staff who all speak excellent English. Our room was spotlessly clean and faced into the courtyard. The room was a nice size probably about the size of an average master bedroom with one wardrobe, a comfy chair, a desk with chair, two bedside tables, small fridge and a suitcase stand. Our friends in the... More 

Was this review helpful? Yes 4
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Heyadad, Thank you so much for this wonderful review! We very much appreciate your comments regarding your stay with us and we also appreciate your kind comments regarding our staff & breakfast! Please do not hesitate to contact me directly to: direzione.hotelriver@lhphotels.com We are looking forward to welcome you again on your next visit in Florence. Kind Regards Esther... More 

San Jose, California
Contributor
12 reviews 12 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 19, 2014

We stayed at the Hotel River for three nights in early December 2014 as part of a group study tour. The front desk staff was friendly and conscientious on check in--which was appreciated, as we had been traveling for many long hours. Our room (a twin) was very clean and comfortable, with nice linens and reasonable mattresses. The room was... More 

Was this review helpful? Yes 3
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear LossforAn, Thank you so much for your really nice word and your feedback after your stay with us. We are more than happy to read that your were satisfied with your stay in our hotel. We also appreciate your kind comments regarding our staff & breakfast. Wishing you a Merry Christmas and a Happy New Year! Kind Regards Esther... More 

Fort Lauderdale
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2014

Perfect location, and very modern and clean hotel with large rooms compared to our other accommodations while traveling through Italy. Staff extremely helpful with everything and great breakfast. Would recommend this hotel to anyone!

Was this review helpful? Yes 3
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Massacoocoo, Thank you for choosing us for your vacations in Florence! We are very happy to read your enthusiastic review. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. Please do not hesitate to contact me directly to: direzione.hotelriver@lhphotels.com We wish you Happy Holidays ! Kind regards Esther Enna More 

Contributor
18 reviews 18 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 4, 2014

Loved this hotel. The staff was extremely helpful with restaurant recommendations and helped us with mapping our way around the city. The breakfast was okay - we'd had better at other hotels on our trip - I'd recommend hitting a cafe instead. This hotel is about a five minute walk right down the river to Ponte Vecchio. It has an... More 

Was this review helpful? Yes 4
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear KatieMari, Thank you for staying with us in Hotel River. We really appreciate your great word about our Hotel, through feedback like yours we continue to improve our services. I hope to have the pleasure to welcome you back in Florence. Warm Regards Esther Enna More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2014

Very friendly and helpful staff. They gave us a choice between two rooms, so we were happy to choose the one on the same floor as the reception. Breakfast was very good. I like the fact that they also had slices of tomatoes and not only sweets. The internet in our room was fine. Location was a little out of... More 

Was this review helpful? Yes 2
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Esther, Thank you for your wonderful review. Exceeding expectations is our goal every day with every guest. We are so proud to know that we definitely succeded in your case. I look forward to meeting you personally when you return. Warm Regards Esther Enna More 

Senior Contributor
46 reviews 46 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed November 19, 2014

Good hotel small but well laid out. Staff on reception lovely, really helpful and no problem helping with directions. Location is very good its close to all the sites about a 10 minute walk. Rooms nice and modern big toilet. Breakfast in the morning wss good. Choice of coffees and teas. Cold meats,cereal,fruit salads,breads and various cheeses. Lovely balcony on... More 

Was this review helpful? Yes 2
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Jacinta W, Thank you so much for your nice words about our hotel and our sevices. We are pleased to know that you have also enjoyed the restaurant 'Le Carceri' which is located not far from our Hotel. Regarding Wi-Fi sistem, has been improved in the middle of October. Sorry to tell you, we could not trace the exact... More 

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