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BEST WESTERN Hotel River

#140 of 460 Hotels in Florence
Certificate of Excellence
4.0 of 5
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Lungarno della Zecca Vecchia 18, 50122 Florence, Italy
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BEST WESTERN Hotel River
Best prices for: 1 room 1 guest
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Ranked #140 of 460 Hotels in Florence
Certificate of Excellence
A recent review
4 of 5 stars reviewed 6 days ago
Emily A Manila, Philippines
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472 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manila, Philippines
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Aside from its location - which is perfect for sightseeing and shopping, aside from the food served - breakfast was great,cappuccino on demand, we soon came to realize that the real asset of this hotel was their staff! They were ever ready to address any problem their guests had! Whether it was a problem about the size of the bathroom... More 

Was this review helpful? Yes 1
Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The room was very nice. Canopy bed and a fresco on the ceiling. Nice, American-sized room, and a lovely view of the river. The registration desk was often quite busy and understaffed, but the staff was very helpful. Great location, 10 minute walk to the historic district. Good breakfast buffet.

Was this review helpful? Yes 1
Melbourne, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Great location. Fab room that my husband and I booked. Amazing ceiling in our room painted very authentically (thought Michaelangelo had visited!!) Bathroom hidden behind mirrored door. Short walk to Pontevecchio bridge, Statue of David and all the other wonderful attractions of Florence. Highly recommend. We stayed 2 nights but could have easily stayed more.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very comfortable hotel reached by an easy walk along the river, not very far from Ponte Vecchio. Extremely attentive and helpful staff, giving advice on local sights and eating places. Free wifi an invaluable bonus.

Was this review helpful? Yes 1
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Janice G, Thank you very much for your positive comments and for taking the time to review your stay with us. The team will be delighted to hear your excellent feedback, we ensure each and every guest leaves Hotel River with an authentic experience with simple and warm hospitality. We look forward to welcoming you back in the very... More 

Mesa, Arizona
Contributor
16 reviews 16 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This quiet hotel is a bit outside of the hustle and bustle of the center of Florence, but it was a much welcome change of pace. We had to walk about 15 minutes to get back to the main tourist areas (the Duomo, etc) but it was a beautiful walk along the riverfront, which we loved! There is a lovely... More 

Was this review helpful? Yes 2
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Laura A, Thank you very much for your time to review your stay with us, your positive comments are gratefully received. Our location is perfect for exploring the city centre, just on the back of Santa Croce, in front of Piazzale Michelangelo, with the great view of River Arno. It is a truly pleasure to hear you would not... More 

Haywards Heath, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I returned last night with a friend having spent 4 nights at the Hotel River. It was a lovely hotel with lovely attentive staff, especially Esther the Manager who was so welcoming. I have to say after watching Esther dealing with some new arrivals, whilst we were waiting to go to the airport, she has the patience of a saint... More 

Was this review helpful? Yes 1
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Carole M, It is such a pleasure to receive a feedback back like yours, thank you so much for sharing your feedback after your recent stay with us. We are glad to hear that you enjoyed your holidays in our hotel , we also appreciate your kind comments regarding all of us . Please do not hesitate to contact... More 

Cardiff, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

booked on line after reading mostly great reviews.we wanted a quiet hotel away from the hustle and bustle of the city center.only takes 10-15 mins to walk in to town and to all the major attractions and what a beautiful city it is.we were here for our silver wedding aniversary and wanted this to be a special trip and it... More 

Was this review helpful? Yes 2
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Happinessstan, Thank you for your wonderful review! We are so grateful to have such thankful and kind guest ! It was our pleasure to have you and couldn't be happier that you ejoyed your trip in Florence ! There is so much to do in Florence and we cannot wait for you to come back here! Warm Regards, Esther... More 

Portage, Michigan
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here in April while visiting Florence. It is a small and quiet hotel, in a nice location. We often took a taxi, but one could also walk to many attractions. The staff is very attentive and helpful. The breakfasts were more than adequate. We enjoyed our stay here.

Was this review helpful? Yes 1
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Janesi193, Thank you for your lovely review. We are extremely happy to read that we were able to fulfill your expectations We are glad to hear that you enjoyed your holidays in our hotel, we also appreciate your kind comments regarding our staff & breakfast. We look forward to welcome you back soon Warm Regards, Esther Enna More 

Stonnall, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely clean hotel room on the second floor with a balcony overlooking the courtyard. The room was very quiet. There was a balcony on the fourth floor accessible to all guests with a lovely view over the river. The staff were friendly and very helpful. Breakfast was plentiful - cereals, toast, rolls, cheese, ham, eggs, yoghurts, fresh fruit etc. The... More 

Was this review helpful? Yes 2
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Aulwan, Thank you for your excellent review! We really appreciate your great word about our Hotel & your comment regarding our customer service. Our staff members take their roles very seriously, and try every day, to provide the best customer services. We look forward to welcome you back soon! Warm Regards, Esther Enna More 

Stockton, California
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was an excellent hotel. Had a great room on the second floor with a balcony. It was great. Looked in to the beautiful courtyard. Small shower though. Excellent breakfast and service. People there were helpful and friendly. Could walk from there to downtown. Walking was best option downtown - Very overcrowded and narrow streets. Great shopping.

Was this review helpful? Yes 2
Esther E, Direttore at BEST WESTERN Hotel River, responded to this review

Dear Katnumber, Thank you for your wonderful review! Exceeding expectations is our goal every day with every guest. We are so proud to know that we definitely succeded in your case. I look forward to meeting you personally when you return. Warm Regards Esther Enna More 

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