We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Alessandra

2.0 of 5 Borgo SS. Apostoli, 17, 50123 Florence, Italy
Hotel website
Special Offer
Package Deal
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Certificate of Excellence 2014
Hotel Alessandra
Professional photos View all
Browse nearby
Hotel Alessandra
Write a Review

1,334 reviews from our community

Traveler rating
    917
    358
    41
    9
    9
See reviews for
274
619
125
17
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1334)
  • Mar-May only
    (341)
  • Jun-Aug only
    (419)
  • Sep-Nov only
    (404)
  • Dec-Feb only
    (170)
All months
new york
Top Contributor
67 reviews 67 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a great stay at this hotel. The location cannot be beat one block away from the Ponte Vecchio. The hotel was up to date and spotless. The room was large with a comfortable bed and the welcome we received from the owners and the staff couldn't have been better. A nice breakfast was included and the staff gave us... More

Was this review helpful? Yes 1
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

You know that an elevator is small when to get in you have to chose between taking your partner/friend or the suitcase but not both ;-) One of our guests got the top laughing helplessly and said our lift was the most intimate experience she had had in while! So pleased it all worked for you, and we will hold... More

Thomaston, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for 3 nights in November. The room and bathroom were very large and comfortable, everything was spotless. The staff was friendly and helpful (for example, the wifi in our room wasn't working and they corrected the problem very promptly). Breakfast was delicious with a good variety. There are a lot of steps, but we weren't bothered by... More

Was this review helpful? Yes 1
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

It was absolutely our pleasure. If your experience was great then we are good! More

Boise, Idaho
Contributor
19 reviews 19 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Super helpful and friendly staff, within walking distance to everything, comfortable room, quiet street below - the horse carriages use it so you hear the clip clop of the horses which we enjoyed. Breakfast had plenty of things to chose from. There are some steps to get to the lift which could be an issue for some. We would definitely... More

Was this review helpful? Yes 2
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

We defy anyone to get here and not have heard about our great free workout included in the price. Our steps and stairs! We talk about them everywhere, and you are right, they are not for everybody but they are for those interested in eating lots of great food and ice cream and still staying in shape :-) Fabulous that... More

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Super location, super staff, what else would anyone want. With just a few more dollars, we were upgraded to the Junior Suite which was extremely comfortable. The staff is super helpful and friendly. The location is great, everything is walkable. Had a wonderful stay. Thanks to Monty, Andre and their colleagues helping at the breakfast. Great job!

Was this review helpful? Yes 1
AndreaGennarini, Manager at Hotel Alessandra, responded to this review

Like you mentioned we are very proud of our location and of our family run business and our goal is to become your home away from home. Everyone needs a good breakfast in the morning and it would be our pleasure to host you again and we hope to see you soon! More

Carlisle, Pennsylvania
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

I returned after 10 years to Hotel Alessandra this past week, Nov.2-9, 2014. I have stayed here many, many times over the past 20 years for professional (I am an art historian at Dickinson College) and personal trips. Do NOT be fooled by the 2-star rating. The Gennarini family, who own and operate the hotel, and their staff will treat... More

Was this review helpful? Yes
AndreaGennarini, Manager at Hotel Alessandra, responded to this review

10 years since we last saw you but welcome back! This review is a great read and we we hope our future guests will find it very useful! We may have a 2-star rating but we are happy that you see we are more than that! We truly appreciate it and we are glad that you have always come back... More

atlanta
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a find! My sister and I selected this hotel based on the other TA reviews and its location. The location couldn't have been better - so close to the Ponte Vecchio, a quick walk to the Duomo, and not far at all to San Lorenzo. But better than the location was the staff. Everyone was so helpful and friendly.... More

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Your comment about family really made us laugh! We are so pleased you had a good time here, and thanks for telling us about it. We hope you might come back one day. More

St. John's, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed her for 3 nights in October. As many reviewers have mentioned as well as the owners responses, there are lots of stairs. We knew and weren't worried about this. After a long day of walking, simply take the tiny 2 person lift that is one flight of stairs up. When we arrived, we were greeted by Monti. A... More

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

As we always say, our stairs should never be a surprise to anyone. We note your other comments, and you have given us some material to reflect on - thank you. Monti hugs are famous in these parts, so we are glad your wife got one! Glad to be a good part of your honeymoon stay. More

Warwick, Rhode Island
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My boyfriend and I recently stayed at the hotel Alessandra. When we walked out of the train, we wanted to get away from the crowd to get a cab... We ended up walking all the way to the hotel, with our luggage, in about 15 minutes. Now, when we got to the hotel, we carried our luggage all the way... More

Was this review helpful? Yes 1
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Sometimes we sit in reception and watch guests stagger in with heavy cases, and wait for the reaction. Mostly they laugh! Sometimes they don't. Everytime they need oxygen! Yes we do have a teeny tiny lift (30 steps up to the lift!). And OF COURSE we will help anyone who asks (that's how we keep trim and fit). Everyone must... More

Reno, Nevada, United States
1 review
5 of 5 stars Reviewed October 23, 2014

A great place, great location, very clean and mostly a VERY friendly and helpful staff. This was our second stay here and it was just as good as the first! The new terrace is also very nice. We two other couples with us and all three rooms were very nice, one had a river view and other two faced the... More

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Thanks so much for saying so, but we would rather be "magnificent" with 2 stars than "quite good" with more stars. Two stays - we are a winner! Love it. More

Maidenhead
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 20, 2014

We took on board the reviews on Tripadvisor before booking this hotel , and we weren't disappointed. We were greeted, and served throughout our three night stay, by helpful staff, who gave the impression more of a family run operation than a hotel chain. There were two nights of thunderstorms when we stayed, but we weren't woken due to the... More

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

We are so pleased you liked everything and even learned to love our stairs. We certainly don't hide the fact that there are lots (people find out once they arrive and we don't ever want that to be a surprise for anyone). For various reasons breakfast didn't work for you :-( Generally speaking we don't have problems with let's say... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Alessandra? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Alessandra

Address: Borgo SS. Apostoli, 17, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Alessandra 2*
Number of rooms: 25
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Priceline, Expedia, Odigeo and Tingo so you can book your Hotel Alessandra reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

529 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (322)
Viewed
View from room (34)
Viewed
Room/suite (97)
Viewed
Bathroom (15)
Viewed
Hotel & grounds (46)
Viewed
Dining (18)
Viewed
Pool/beach area (2)
Viewed
Other (110)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (188)
Viewed
Double Room Ensuite (14)
Viewed
Double Superior Room with View of Arno river (15)
Viewed
Junior Suite (21)
Viewed
Quadruple Room (20)
Viewed
Restaurants and Bars (8)
Viewed
Single Room Ensuite (19)
Viewed
Single Room with External Private Bathroom (15)
Viewed
Suite with VIew of Arno river (30)
Viewed
The Hotel (27)
Viewed
Triple Room Ensuite (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Room/suite (1)
Viewed
Dining (5)
Viewed
View from room (6)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (4)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay