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Hotel Alessandra

#20 of 459 Hotels in Florence
Certificate of Excellence
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Borgo SS. Apostoli, 17, 50123 Florence, Italy
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Hotel Alessandra
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Hotel Alessandra
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1,379 reviews from our community

Traveler rating
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    368
    43
    9
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279
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milwaukee, Wisconsin
Top Contributor
92 reviews 92 reviews
37 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I spent 6 nights here while touring Florence. I can only echo the reviews of others about the ideal location of this charming hotel, and the friendly helpfulness of all the staff there. It is important to note, however, that the building is several hundred years old, and the lobby is a few floors up from the street. It is... More 

Was this review helpful? Yes 2
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Comments like yours are worth their weight in gold. We learn so much about expectations and where we can deliver and where we might come unstuck by reading them all. We can never thank you enough for taking the time and energy to write them! Hopefully we might meet again one day. More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for our two nights in Florence and it was great. The location is perfect as you are very close to everything but not on such a busy road that noise is a problem. We upgraded our room to one with a view of the river which was a great way to wake up each morning. The staff... More 

Was this review helpful? Yes 2
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

All good things to hear! Thank you so much! More 

Charlotte, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family stayed in a four person room for 4 nights over the Easter holiday. There was plenty of space in the room for our luggage which made the stay much easier. We found Monti at the front desk to be a lot of fun. He was helpful with general directions and dinner reservations and just a joy to speak... More 

Was this review helpful? Yes 2
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Oh our famous stairs! We talk about them everywhere - facebook, G+, here! Everyone should know about the great benefits our stairs bring - arrive a little wobbly-thighed and leave toned and fit! If stairs are not for you, then we are not for you. We are so pleased you made friends with Monti - people generally do! More 

California
Reviewer
4 reviews 4 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an old hotel, chosen for it's location and charm, so we expected the tiny elevator and oddly updated bathroom. Spacious room on the river and gracious hosts made this a perfect choice. So quiet you would never know it is a "block" (how do you measure a medieval alley in blocks?) from a busy shopping street and the... More 

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cambridge
Top Contributor
89 reviews 89 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is in an excellent location close to the main sights etc. Andreas and his mother were charming hosts. However, the rooms are pretty basic and if the hotel is full and everyone comes to breakfast at the same time then there isn't enough space. They also need more staff on duty for breakfast as things kept running out... More 

Was this review helpful? Yes 1
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Thanks for your comments! One thing we can be sure of is that our rooms (as so many reviews confirm) are very spacious - on a European scale! Europe is generally short on space, but we are lucky to have so much. Note taken regards the water issue - you might like to drop us a private message or email... More 

Roswell, Georgia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights and found it to be very comfortable and convenient. Located near the Ponte Vecchio bridge, it was easy to get around the hotel area and find some great little restaurants. Nice king sized bed, large room, large shower and GREAT water pressure. WiFi was very inconsistent and kept kicking off from our devices.

Was this review helpful? Yes 1
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Thanks so much for letting us know. We would love an email from you telling us in which room you had trouble picking up wifi. We put in new routers and repeaters around the entire hotel just last year, and believed we had covered just about every nook and cranny. Would be great if you could let us know. More 

Manchester-by-the-Sea, Massachusetts
Top Contributor
104 reviews 104 reviews
63 hotel reviews
159 helpful votes 159 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My mom and I had stayed at the Alessandra twice back in the early 2000s. I’d not been back to Florence since then but knew when I did, I’d return to the Alessandra. It was the combination of location, comfort and the superb personalities of the staff that I remembered, so when my sister said she wanted to go to... More 

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Wow - that was an amazing read and even got us a little choked up! Thank you so much - we are always stunned at how much time people spend writing and how much detail you include. It's vital for other future guests of course, but it's wonderful that we get to hear about your experiences too. We hope that... More 

Japan
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was spending a few days in Florence while the family was elsewhere - and this hotel was the perfect base for my holiday. Everyone at reception was really friendly - genuinely so. I felt very welcome. The location is, of course, perfect. Breakfast was great and set me up for the day. The room was comfortable, with a decent... More 

Was this review helpful? Yes 1
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Then we are counting on meeting your family too before too long! Thanks so much for choosing us. More 

Rockport, Maine
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Staff and owner were soooo kind and helpful. We stayed an extra day because they were so nice. Location was perfect. Our first time in Italy and they made it so easy. Walk to everything... I will stay there again.

Was this review helpful? Yes 2
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Proud to be your first review on TripAdvisor, and happy beyond words that it all worked for you! We are already looking forward to that second visit! More 

Minneapolis, Minnesota
Contributor
13 reviews 13 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This wonderful family run hotel helped fulfill all my dreams of a trip to Florence. The location was central and made walking to attractions, restaurants, little shops and wherever we wanted to go easy. Our room (no. 11) a junior suite was spacious, had a view of the Arno and the bell tower, and was on a floor all by... More 

Was this review helpful? Yes 3
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

When it all comes together, it is awesome! Thank you for taking the time to tell us about it here. More 

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