We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Alessandra

#23 of 463 Hotels in Florence
Certificate of Excellence
Hotel website
Borgo SS. Apostoli, 17, 50123 Florence, Italy
Special Offer
Package Deal
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hotel Alessandra
Professional photos View all
Browse nearby
Hotel Alessandra
Add Photo Write a Review

1,436 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    993
    379
    45
    10
    9
See reviews for
297
671
135
19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1436)
  • Mar-May only
    (389)
  • Jun-Aug only
    (451)
  • Sep-Nov only
    (405)
  • Dec-Feb only
    (191)
All months
Level Contributor
6 reviews
5 of 5 stars Reviewed yesterday NEW

I went there with my Family for a few days. We came in with a great welcoming and were treated like family. They recommended restaurants and they were perfect. There was one staff member that was over the top, Monty was nice and was always smiling when we came. He was a hard worker and his friendly attitude made the... More 

Was this review helpful? Yes
Wisconsin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed here two nights. The room was spacious and very clean. The hotel staff was outstanding! They went our of their way to make sure our stay was wonderfull....especially Monte! Don't let the tiny elevator or several flights of stairs up to the lobby scare you. This is a gem of a hotel.

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

No indeed! Our rather "long" staircase and very compact lift should scare no-one! Be assured that when you arrive at the reception a warm smile from Anna, a professional welcome from Christian, a joke or two from Andrea, or a big warm "hellloooooooooooo" from Monti await you! We are so pleased it worked for you. Thank you! More 

Eagan, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I had a wonderful 2 night stay at this hotel. The room was quiet and clean. We both loved the breakfast. It was very nice with a large assortment of foods. The hotel is right down the street from the metro, which made seeing the city s breeze.

Was this review helpful? Yes 1
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

So good to hear! Especially as Florence doesn't have a metro, but we are just down the street from Ponte Vecchio, which whilst not a fast form of underground transport, is really quite beautiful! We are so pleased you loved your stay. Thank you. More 

Hingham, Massachusetts
5 of 5 stars Reviewed 1 week ago

We stayed for two nights, in a beautiful, quiet, charming, old style room. We were touring the city and found the location to be wonderful and central to all the sights. The staff was very helpful and accommodating. It enriched our experience.

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Yipppeee! So good to hear. Thank you for choosing us. More 

Plano, Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My family of four stayed in one of the family rooms. It was spacious, the facilities were clean and had a private bathroom. Yes, you do have to go up and down some stairs, but there is a small lift if you really need it. The staff was welcoming, spoke English, and were very helpful when we needed to make... More 

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

We are so pleased that your stay was a good one - and that we even managed to satisfy the early morning hunger of a couple of teenagers! We can feel well-satisfied on that point. Thanks for choosing Florence and for choosing us. More 

Los Angeles, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Very convenient location nearby everything, but not directly in the middle of everything; very friendly and helpful staff; no frills, no issues, no complaints. Great deal for the price, esp if on a budget.

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Glad that we could help make your stay in our city a good one! Do come back one day. More 

High Wycombe
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a fantastic stay at the hotel with two good rooms that were very clean and tidy. They had virtually everything that we needed and were ideal for our time in Florence. The hotel location is perfect. There are some steps to the reception that were no problem at all for us. Everyone we met that works at the Hotel... More 

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

We hear you! Thank you so much for taking the time to write here in such detail, we and everyone else we are sure, much appreciate it! More 

North Brunswick, New Jersey
Level Contributor
81 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at the Hotel Alessandra for two nights. We had mixed feelings about the hotel and facilities. The check in process was good. Staff is very friendly and helpful. The room was average though. Although nice and spacious, the bathroom was a mess. It contained a bath shower with a curtain that does not close properly, which means that... More 

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

We are so disappointed that your stay was not a good one. We have come to expect that our guests leave our establishment reluctantly so of course it's a wake up call when that doesn't happen. We conduct continual updates and improvements to the hotel, mostly during the "down" season in January and February. Four years ago we installed new... More 

Blackburn, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a lovely hotel. We stayed in the Baccio Suite and it was really comfortable, we loved having our own terrace, library, separate lounge & dressing room. The bathroom was gorgeous, big & spacious as well. Everything was immaculately decorated & kept spotlessly clean and the bed was super comfortable. We had a lovely view of the river. but.....there were... More 

Was this review helpful? Yes 1
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

We think our smiley cappuccinos make sure that everyone's day gets off to a fabulous start! This was truly a delight to read so thank you so much. We very much hope that we might be included in your future plans one day. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Friendly and helpful staff. Great location. Easy walking distance to all of the sights in Florence. I would definitely stay here again. Fabulous value and quality. Big, beautiful rooms with comfortable beds. Our room had a river view which was a nice bonus. The room was perfectly quiet and we slept soundly. Be prepared for the stairs. It is a... More 

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Well we can only be delighted that 95% of it was great. We really don't supply irons we are sorry to say. It's an Italian thing, but as a two star hotel we are not obliged to provide an iron and so there are insurance issues etc. But mostly it is not a problem. So glad you enjoyed your stay... More 

Questions? Get answers from hotel staff and past guests. Ask a question

637 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (371)
Viewed
Pool/beach area (2)
Viewed
Dining (20)
Viewed
Room/suite (113)
Viewed
Bathroom (18)
Viewed
View from room (44)
Viewed
Hotel & grounds (46)
Viewed
Other (128)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (188)
Viewed
Double Room Ensuite (14)
Viewed
Double Superior Room with View of Arno river (15)
Viewed
Junior Suite (21)
Viewed
Quadruple Room (20)
Viewed
Restaurants and Bars (8)
Viewed
Single Room Ensuite (19)
Viewed
Single Room with External Private Bathroom (15)
Viewed
Suite with VIew of Arno river (30)
Viewed
The Hotel (27)
Viewed
Triple Room Ensuite (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (78)
Viewed
Room/suite (31)
Viewed
Hotel & grounds (8)
Viewed
Bathroom (8)
Viewed
Dining (5)
Viewed
View from room (7)
Viewed
Other (19)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay