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Hotel Alessandra

2.0 of 5 Borgo SS. Apostoli, 17, 50123 Florence, Italy
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Hotel Alessandra
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Hotel Alessandra
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1,327 reviews from our community

Traveler rating
    914
    354
    41
    9
    9
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273
615
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Herefordshire, England
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This is a reposting of a previous review that seems to have disappeared. Sorry if it sounds familiar, Andrea! We stayed at the Alessandra a few weeks ago during our first visit to beautiful Firenze. This is a typical small hotel in the city, in that it occupies the upper floors in an old building in a quiet street, and... More

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

You are right! We have read this before and replied too. The mysteries of TripAdvisor! Firstly we hope that ankle is fully recovered - not a great thing to happen when you are on holiday. We are delighted larger-than-life Monti and the rest of the team made it a great stay for you. As we think you can tell, we... More

Warwick, Rhode Island
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My boyfriend and I recently stayed at the hotel Alessandra. When we walked out of the train, we wanted to get away from the crowd to get a cab... We ended up walking all the way to the hotel, with our luggage, in about 15 minutes. Now, when we got to the hotel, we carried our luggage all the way... More

Was this review helpful? Yes 1
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Sometimes we sit in reception and watch guests stagger in with heavy cases, and wait for the reaction. Mostly they laugh! Sometimes they don't. Everytime they need oxygen! Yes we do have a teeny tiny lift (30 steps up to the lift!). And OF COURSE we will help anyone who asks (that's how we keep trim and fit). Everyone must... More

Reno, Nevada, United States
1 review
5 of 5 stars Reviewed 1 week ago

A great place, great location, very clean and mostly a VERY friendly and helpful staff. This was our second stay here and it was just as good as the first! The new terrace is also very nice. We two other couples with us and all three rooms were very nice, one had a river view and other two faced the... More

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Thanks so much for saying so, but we would rather be "magnificent" with 2 stars than "quite good" with more stars. Two stays - we are a winner! Love it. More

Maidenhead
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

We took on board the reviews on Tripadvisor before booking this hotel , and we weren't disappointed. We were greeted, and served throughout our three night stay, by helpful staff, who gave the impression more of a family run operation than a hotel chain. There were two nights of thunderstorms when we stayed, but we weren't woken due to the... More

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

We are so pleased you liked everything and even learned to love our stairs. We certainly don't hide the fact that there are lots (people find out once they arrive and we don't ever want that to be a surprise for anyone). For various reasons breakfast didn't work for you :-( Generally speaking we don't have problems with let's say... More

king of prussia
2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and our friends stayed here for 4 nights. We had 3 separate rooms and all of the rooms were different but charming in their own way. The service was wonderful. Everyone working at the hotel was helpful with making recommendations and reservations for us for dinner throughout our stay. Breakfast was great and included in your stay. The... More

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

One advantage of our stairs are beautifully toned legs by the end of your visit! So so pleased it all worked out for you! More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I visited Italy this summer and stayed in at the Hotel Alessandra for 4 nights. I picked this hotel because of the wonderful reviews on Trip Advisor and I was not disappointed. The hotel is lovely - it is a 4 or 5 story building on a lovely quiet street only a block away from the Ponte... More

Was this review helpful? Yes
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Well let's hope that you do return one day, to carry on pretending you are living in the 14th century. We think that's brilliant! Thanks so much for your kind words - much appreciated. More

Virginia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for two nights at the Hotel Alessandra in September 2014 to kick-off a 16 day tour of Italy. The Hotel Alessandra is a family operated, centrally located (very near the Ponte Vecchio and Uffizi), hotel featuring pleasant rooms and excellent service. We have been travelling to Europe for 50 years, and the Hotel Alessandra is a modern example... More

Was this review helpful? Yes 1
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Wow. What an amazingly detailed review. Thank you so much. We are sure that future travellers to Florence will much appreciate it. Your excellent info about driving a car to Florence are spot on. Although we would still advise everyone NOT to bring a car to Florence (it worked for you, but we have seen several guests close to mental... More

Burntwood, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel Alessandra from 1st to 5th September 2014. The location is fantastic - minutes from the centre of Florence with everything within easy walking distance. The service was outstanding and we felt immediately relaxed and very well looked after. Andrea gave us some great tips for the better trips and excursions which we really enjoyed. Breakfast... More

Was this review helpful? Yes 2
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Then we absolutely hope that one day we can welcome you back to our city, and indeed our hotel. Thank you so much for taking the time to write here. More

Oceanside, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in a great location and the staff were amazing. Breakfasts were delicious, and everything was within walking distance. Room was spacious and very clean. I would highly recommend Hotel Alessandra. Lots of great eating places around the hotel.

Was this review helpful? Yes 1
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Perfect! Just how we want your stay to be. Thank you! More

Simsbury, Connecticut
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived in Florence with high expectations and they were met beautifully during our stay at the Hotel Alessandra; Andrea, his mother and Monte did everything possible to make it so. The location is superb - within minutes of the Ponte Vecchio and the Uffizi with no shortage of wonderful restaurants within walking distance. Andrea and Monte went out of... More

Was this review helpful? Yes 3
AndreaGennarini, Owner at Hotel Alessandra, responded to this review

Hopefully you knew about our stairs and lift before coming here! We talk about them everywhere, especially on our facebook and G+ accounts. Delighted that you loved it! More

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Additional Information about Hotel Alessandra

Address: Borgo SS. Apostoli, 17, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Alessandra 2*
Number of rooms: 25
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