I stayed here twice last year for business. The hotel is clean and modern with pleasant staff and good service. The breakfast buffet was not the best I have had, but there was quite a good choice. The food in the restaurant was nice but I didn't think the choice of snacks in the bar was sufficient. The hotel is... more

I've just came back from our trip to Florence and although I 'd say our staying was good at the specific hotel,there were some things that made things difficult.Firstly ,we could not adjust the temperature,we were usually cold ,and the windows were always wet as the ones in my room were really old and the rain water could come inside.the... more

I was initially not impressed with the location of the hotel as it is out of the way from most tourist sites, but later realized the hotel is situated within walking distant to the bus stop and train station. The lobby of the hotel is dated, but the room (I booked a Design Room) is clean and looks just like... more

Staff is professional and helpful. Gym with sauna feels great after cold and snowy days seeing the sites. Hotel restaurant is expensive but Very local trattorias nearby. Clean, well heated, comfortable. Breakfast was extensive with options of fresh bread, scrambled eggs, American bacon or Italian pancetta/sausage, three types of juices, asti spumante if you want mimosas, cakes, pasteries and creme... more

a hotel in discreet location near the train station of Santa Maria Novella, but also easy to reach by car (do not know the possibility of parking there because a colleague gave me a ride there). The construction is pretty mediocre, the entrance is completely anonymous. The concierge gave me the impression of being there to work because he could... more

Stayed here for 2 nights as part of a tour group and cannot say that I will stay here again. Front desk service was hit and miss - on our arrival I noticed that there was free wifi and requested the password. The response I got was a very curt "Come back later, we are very busy". As I was... more

Perfunctory service at best, bordering on surly. Incompetent front desk. Terrible service, almost caused us to miss our flight. The message light on room telephone was flashing. I asked the front desk how to retrieve the message (there were no instructions in the room on how to retrieve messages, or for that matter, how to even reach the front desk).... more

On arrival we were escorted to the garage and our boot was opened and cases removed before we got out of the car! Very helpful and friendly staff throughout our stay and couldn't do enough for us. The room was lovely, spacious, clean and very comfortable and the balcony was an added bonus that we didn't expect. Breakfast was of... more

Have recently returned from a week long trip to Florence. Had pre-paid for Hotel Londras based upon the reviews here and regretted it from day 1. Reception staff was unhelpful and fairly miserable. Had asked the concierge for advice regarding areas for shopping and was told to go 'downtown like the other tourists' Hotel staff were very rude, short and... more